2017 JEEP CHEROKEE Complaints

OUR BRAND NEW VEHICLE HAS BEEN IN FOR MAINTENANCE SEVERAL TIMES, DUE TO SERVICE SHIFTER AND SERVICE 4X4. THIS IS ALL DUE TO A FAULTY SHIFTER BEZEL AND FAULTY WIRING TO THE SHIFTER BEZEL. THIS IS A COMMON ISSUE AND WELL KNOWN IF YOU DO GOOGLE SEARCHES ON THIS VEHICLE. CAN THIS BE LOOKED INTO? ITS NOT FAIR FOR THE CUSTOMER AND DEFINITELY AN ISSUE IF THE DEALER KNOWS EXACTLY WHAT THE ISSUE IS BEFORE RECEIVING THE CAR. MAKE THIS A RECALL ALREADY. WHY IS THIS AN ISSUE? BECAUSE IT PREVENTS THE VEHICLE FROM BEING THROWN INTO 4X4 AND ALSO CAUSES SOME VEHICLES TO LOOSE CONTROL FROM WHAT I AM READING. IN MY CASE, MY VEHICLE CAN NOT GO INTO 4X4.

WHILE DRIVING MY JEEP THE SCREEN LIGHTS UP AND FLASHES SERVICE SHIFTER, IT THEN LIGHTS UP THE WHOLE PANEL PRND IN RED AND MAKES IT HARD TO STEER ONE I STOP AND TURN THE VEHICLE OFF IT GOES AWAY BUT WILL POP UP RANDOMLY

MY 2017 JEEP CHEROKEE HAS 32,000 MILES ON IT AND SUDDENLY MY "SERVICE SHIFTER" MESSAGE CAME ON. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THEY HAVE HAD SEVERAL JEEPS THAT HAVE HAD THIS PROBLEM. IT IS GOING TO COST ME OVER $300 TO REPAIR THIS ERROR MESSAGE. I FEEL THIS IS A DEFECT IN THE VEHICLE AND WANTED TO MAKE SURE MY COMPLAINT IS RECORDED. THIS REPAIR THAT NO ONE SEEMS TO REALLY KNOW MUCH ABOUT IS A VERY SERIOUS HIT TO MY FAMILY'S BUDGET.

'SERVICE SHIFTER' NOTIFICATION AFTER STARTING CAR, STAYED ON DURING ENTIRE DRIVE UNTIL CAR WAS POWERED OFF AND BACK ON AGAIN WHEN THE NOTIFICATION DISAPPEARED. WHILE NOTIFICATION WAS ON DASHBOARD, ALL RED LIGHTS (INDICATING PARK, NEUTRAL, REVERSE, DRIVE) WERE LIT UP RED ON SHIFTER. NOTIFICATION APPEARED INITIALLY WHILE VEHICLE WAS IN PARK AND DID NOT DISAPPEAR THROUGHOUT THE ENTIRE DRIVE (0-70MPH) UNTIL VEHICLE WAS POWERED OFF.

TRANSMISSION LOST POWER AND LOSS OF PROPULSION WILL NOT ENGAGE IN PARK., HAD NO WARNING, STRANDED 477 MILES FROM HOME. HAVING SOMEONE FROM COLORADO COMING TO TOW IT BACK TO COLORADO. THERE IS A RECALL FOR THIS ISSUE WITH JEEP BUT MINE WAS NOT ENCLUDED. STOPPED FOR GAS WENT TO TAKE OFF TO GET ON INTERSTATE AND QUIT. AND HERE WE SIT. IT HAD A RECALL IN SEPTEMBER 2017 FOR A SHIFT CONTROL MODULE PLUS TRANSMISSION UPDATE WHICH WE HAD DONE, WASN'T NO ISSUE TILL TODAY. SEEMS IT'S A PROBLEM IN JEEPS. THANK YOU.

THE SERVICE SHIFTER MESSAGE HAS BEEN COMING ON AND ALL THE LIGHTS ON THE SHIFTER COME ON AS WELL. THE PAST 10 DAYS THE CAR HAS COMPLETELY SHUT DOWN (NO POWER) WHILE DRIVING. THEN WHEN I TRY TO RESTART IT HAS TAKEN A BIT BEFORE IT WILL START. I HAVE HAD TO TURN HAZARD LIGHTS ON IN MIDDLE OF ROAD WHERE I AM STOPPED. THIS HAS HAPPENED 3 TIMES IN THE PAST 10 DAYS. DRY WEATHER, GOING APPROXIMATELY 30 TO 40 MPH. NO RECALL BUT I SEE MANY OF THESE SAME ISSUES ONLINE IN BLOGS.

THE SHIFTER DOES NOT SHIFT THE GEARS CORRECTLY NOT COMMUNICATING TO THE ENGINE ALL LIGHTS ARE RED ON SHIFTER GEAR MAKING IT UNSAFE TO DRIVE. THE WINDSHIELD WIPER HOSE WAS NEVER ADDED TO PASSENGERS SIDE MAKING VISIBILITY HARD IN SLUSH OR WINTER WEATHER WITH ONLY THE DRIVER SIDE HOSE HOOKED UP IT DOESN'T CLEAR THE WINDSHIELD PROPERLY

SERVICE SHIFTER KEEPS POPPING ON MY DASHBOARD. CAR CAN BE TURNED OFF, KEY REMOVED FROM IGNITION, THEN WHEN STARTED AGAIN THE MESSAGE WILL GO AWAY. MESSAGE WILL REAPPEAR AFTER ABOUT 100 MILES OF DRIVING. MAJOR SAFETY CONCERN!

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED ON SEVERAL OCCASIONS. THE CONTACT TOOK THE VEHICLE TO EASTGATE CHRYSLER JEEP DODGE RAM (500 SHADELAND AVE, INDIANAPOLIS, IN 46219; (317) 352-9361) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE DUE TO THERE NOT BEING A WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO REPLACED THE SHIFTER AND THE WIRING HOUSING. THE FAILURE PERSISTED. THE CONTACT STATED THAT SHE NOTICED THAT WHEN IT WAS COLD OUTSIDE THEY NOTICED THAT THE DRIVER'S SIDE FRONT DOOR WAS EXTREMELY DIFFICULT TO OPEN. THE CONTACT STATED THAT ONCE THE TEMPERATURE WAS WARMER, SHE COULD HEAR WATER MOVING AROUND INSIDE THE DOOR. THE CONTACT STATED THAT AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 516.

SERVICE SHIFTER WARNING LIGHT COMES ON REGULARLY. THE CAR NEEDS TO BE SHUT DOWN AND RESTARTED MANY TIMES TO CLEAR THE FAULT. MANY CASES OF THIS ISSUE HAVE BEEN DOCUMENTED LEADING ME TO BELIEVE THIS IS A SYSTEMATIC ISSUE WITH THIS VEHICLE TYPES REQUIRING A RECALL