2015 JEEP CHEROKEE Complaints

This vehicle is driven by my [XXX] daughter. The service 4x4 light came on . I took it to the dealer and they told me they updated the software. Well not even a week later the 4x4 light was back on and the ABS light. My daughter called me in a panic because the brakes were locking up. She was able to get the truck to the shoulder. I had the vehicle towed to a Jeep Chrysler dealership. I paid over $2500.00 to have vehicle repaired to only have the same 4x4 light on. I took truck back to the dealership to be told that it’s the PTU on the vehicle. Which the service guy Mark said is a common problem with these vehicles. I asked him if it’s ok to drive and he said well the car could be a safety issue . So I did my own research and saw that there were recalls on this same year vehicle and I am questioning why my vehicle was not recalled. If this issue poses a highly likely safety issue than why isn’t all vehicle of 2015 Jeep Cherokee being recalled and the issue being fixed. My truck is still at the dealership and the cost to repair is over $3000.00 which is absolutely insane for Jeep to be aware of an issue in the manufacturing. I am lucky that my [XXX] daughter recognized an issue and had the wherewithal to get the vehicle in a safe location, and thank GOD that she wasn’t on the freeway. This is absolutely scary that people are made aware of something and do nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electrical system/Transmission malfunctioned causing engine to shift into neutral while driving and cause engine to shut down and refuse to start again. The issue seems to only happen whenever the engine is up to temperature and the fan is active. The vehicle has been inspected by a dealership and they said the throttle body was the issue, after replacement the issue still persists. There is no warning lights or symptoms. It will happen either at rest or in motion. I was driving yesterday and it happened after I had completed a lane change and was almost hit by a semi. This is not the first instance of it occurring.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway and was unable to restart. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who determined that water had entered the vehicle, resulting in water damages to the RF Radio Hub. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.

Took vehicle to garage after hearing rattling sound, mechanic said that PTU shaft almost completely came off due to spline wear. He said there should be an active recall specifically for this issue, so referred us to Jeep dealership for repair. The Jeep dealership said that the only active recall is for the powered lift gate module. However, my VIN was not included in the W47 recall (NHTSA 20V-343), even though my vehicle has the same problem. The Jeep dealership wants to replace the entire transmission mount for $516, but the other mechanic states this will likely not fix the problem.

On [XXX] I was leaving a Nebraska residence to return to Montana. During the trip I had to stop on the highway because the lift gate released and flew open at 55 mph. At that time I pulled over and the gate would not close. I tried several times to close it and so did other drivers who stopped to help me. At that time the resolution was to disconnect the battery and then reconnect. This helped. Upon returning home there was discussion with other drivers on my policy that stated they have had the same issue on prior dates in the last 6 months. The lift gate mechanism has been recalled and replaced on this vehicle on two occasions but the latching mechanism is the issue for this vehicle. To unlatch while in transit and not relatch make it a hazard. Conversations with local shops do not result in a resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This vehicle is not safe to drive because it doesn't brake, it takes several seconds to reduce speed after hitting the brakes, and at high speeds it takes longer, which can put anyone's life at risk. The engine is damaged, it releases smoke and is leaking oil, and it heats up when you're moving on the freeway, which can be dangerous. The car loses power while moving. They told me that it was in perfect condition, which they lied to me, putting the lives of many people at risk. The second day after I took it out of the dealership, I realized that the engine was damaged. It started to smoke and lose power. On the road, I almost had an accident because the car didn't brake well. They sold it to me like that. They didn't want to give me the carfax and it hasn't been inspected. They told me that it was in perfect condition, which they lied to me, putting the lives of many people at risk. The second day after I took it out of the dealership, I realized that the engine was damaged. It started to smoke and lose power. On the road, I almost had an accident because the car didn't brake well. They sold it to me like that. They didn't want to give me the carfax I took it to a workshop that they had and the car continued to have the same problems. I would like provide you the video I have it’s the test the engine of the car it’s in really bad condition releasing smoke Please observe the black part of the engine cover. The upper part, if you look closely, you can see the smoke coming out. It is a less visible photo. It has the problem

The vehicle shows "4wd system unavailable service required" i took the vehicle to the dealership where they stated the PTU transfer case is not shifting. Dealership did not fix and said it is not covered under the recall for the PTU.

Water intrusion, causing damage to my electric parking brake module. Parking brake and engaged while vehicle was in motion.

The emergency parking brake failed and became stuck in place, making my vehicle unable to get out of park to drive. I am able to shift gears but the EPB is stuck. There is also instances where the EPB has turned on by itself in the middle of driving. I saw there was research ongoing with this issue in 2014-2021 Jeep Cherokees (PE 22-009) which is related to a previous recall (15v-393). I hope this issue is able to progress to a recall as this is severely dangerous and inconvenient. Thankfully this has only happened while I was driving not near other cars but in the event this should happen on the highway for instance it could be catastrophic.

The contact owns a 2015 Jeep Cherokee. The contact stated that the 4-Wheel Drive mode had become inoperable. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed. The dealer advised the contact to continue driving the vehicle until the PTU failed completely because the vehicle could only be repaired under warranty after a complete failure of the PTU. The contact stated that the vehicle had failed to shift into gears as needed and had rolled away while parked. The contact stated that the vehicle required the parking brake to be engaged while parked. The contact stated while driving from a complete stop, the vehicle suddenly stalled and revved temporarily in the middle of an intersection. The contact was able to resume driving. The vehicle was taken to the dealer, where the failure could not be duplicated. The contact stated that while driving to the dealer the following day, the failure recurred, and the vehicle made abnormal sounds. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed and needed to be replaced. The contact stated that the vehicle was repaired under warranty; however, the failure persisted. The contact stated that the vehicle was experiencing hard and erratic transmission shifts, was shuddering, and was making abnormal grinding sounds. The vehicle was taken back to the dealer, where the PTU was replaced a second time under warranty. The contact stated that while driving from the dealer, the 4-Wheel Drive Mode engaged unintendedly. The contact stated that the vehicle remained stuck in 4-Wheel Drive mode and was undrivable. The vehicle was towed to the dealer, where it was determined that the PTU, the transmission, and the drivetrain control module had failed. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 100,000.