2017 JEEP CHEROKEE Complaints

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal whining sound coming from the rear of the vehicle. The service shifter warning light was illuminated. In addition, the contact stated that when the gear shifter was shifted into park, the vehicle rolled backwards. The vehicle was taken to an independent mechanic, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure; however, the contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, parts were not yet available. The contact stated that parts had not been available for almost a year. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While the contact’s daughter was driving and approaching a stop light, the vehicle continued to drive forward while the brake pedal was depressed. Later, while driving the vehicle experienced reduced power with the check engine warning light and the ETC warning light illuminated. The vehicle was inspected by an independent mechanic who determined that the PTU was faulty and needed to be replaced. The failure mileage was 171,000.

Vehicle lost power in the middle of a busy road, in the midst of a turn, with my child in the car. Vehicle was towed to Jeep dealership and diagnostics were performed. It was determined that the PTU failed. No error was transmitted prior to failure and it happened without warning.

We continuously receive dashboard messaging related to this defect to replace the PTU. All lights illuminate near the shift knob, too. I'm scared I will lose motive power and cause a crash without warning or lose park function to cause injury. I received the Recall Letter a year ago in January 2025. I have checked with the dealer who sold us the Jeep and they say there isn't a fix for this. I understand that Stellantis might not have an approved fix, but is there another way this recall can be repaired? The messaging is becoming more and more frequent. It seems that the input shaft snap ring needs to be fully seated to stop uncontrolled movement of the input shaft inward. Not fixing this soon will continue to damage the range shift sleeve, or create more spline damage or range fork damage. The Drivetrain Control Module DTCM needs to be reprogrammed with new software to detect and monitor wear in the PTU. With the messaging I'm getting, I need to know, too, that the Warranty Extension terms are unlimited years/unlimited mileage per the recall notice from January 2025. I feel so unsafe driving my car and will not have my mom, kids, grandkids, husband, or other passengers with me for their own safety. Help, please!

The service 4WD msg. related to Manufacturer Recall Number01C / NHTSA Recall number25V-011 has been illuminating in my 2017 Jeep Cherokee for almost a year and the mfg. has known this challenge for several years. Every time I go to any dealerships & share with them the msg. & situation i.e. the softwear remedy posted the dealership says this is really not in effect & nothing happens to make the vehicle trust worthy & safe to operate. The precise recall was posted with NHTSA Jan. 2025 last year. I am forced to seek other means of transportation since I am fearful of the vehicle failing & causing an accident or incident. How long can they drag this out? When does the Lemon law take effect?

I am writing regarding a defective transfer case on my 2017 Jeep Cherokee. I took my car in to Firestone as I was having issues with my Heater not blowing hot air and my check engine coming on and off. I have attached a copy of Firestone's estimate of repair. Firestone informed me that my VIN was not part of the recall. Although my vehicle's VIN is not currently included in the existing recall, I am experiencing the same failure that has been widely reported and documented for this model and model year. My Jeep is only eight years old, and a transfer case should not fall under normal use at this age. This issue is a known and recurring problem with 2017 Jeep Cherokees, and the failure of such a major drivetrain component raises serious concerns about the reliability and safety of the vehicle. Given that this defect is well know and consistent with issues cover under the recall, I am requesting that my VIN be reviewed and considered for inclusion. I also ask that Jeep provide assistance or goodwill coverage for the repair, as this failure is not consistent with reasonable expectations for durability. I have been a loyal Jeep owner and chose this vehicle based on its reputation. I hope Jeep will stand behind its product and address this issue fairly. Please let me know what additional information or documentation you may need from me to move this review forward. I look forward to you response.

This is clarification and additional information to a previous complaint filed: 11706675. The vehicle was experiencing grinding during hard turns shortly after i purchased it off the dealership lot in 2017. I didn’t know why, I thought I should practiced not making hard turns and thats what I did. Years later, around 2021 or 2022, I needed the first service on my vehicle, outside of regular maintenance (coolant hose piece replacement) and the mechanic mentioned the grinding during test drive while turning. I told him it always did that and that was the extent of that. He said nothing else and I didn’t know any better. Tjat shop has since closed down and I’ve been going to another mechanic since then. Most recently, December 2025, the vehicle started shutting off while driving. Im going to get my regular mechanic to inspect the PTU.

The vehicle is experiencing a malfunction of the Power Transfer Unit (PTU), which is part of the drivetrain / power train system. The vehicle is currently available for inspection upon request. The vehicle loses power during driving and produces grinding noises when making hard turns, which creates a risk of loss of propulsion while in motion, increasing the risk of a crash. The vehicle has stopped, loss of power while driving, at lights, and while waiting in traffic to make turns. The problem has been experienced multiple times during normal driving conditions. Formal dealer confirmation is pending / not yet completed. An appointment was made at Jeep dealership for software update (free) and a charge of $240 per hour for a diagnostic test to see what is causing the vehicle to suddenly stop. Not affordable for me at this time. I also went to my regular mechanic, whom is stating no issues detected, he can’t find an issue with the vehicle. I haven’t mentioned the PTU recall issue with this make and model vehicle to my mechanic but i will be taking it back to them and mentioning the recall for the make and model for 2017 Jeep for his inspection of my vehicle. Symptoms occurred without prior warning lights and included drivetrain-related behavior consistent with PTU failure. The vehicle experienced loss of power and grinding noises during hard turning without prior warning lights or messages. Exact mileage at first occurrence is UNKNOWN. The symptoms first appeared at approximately December 7, 2025, and has continued 3 more times since. Similar PTU failures are documented in multiple recalls affecting the same vehicle model and model year range, though this VIN is not currently included.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while parking, the transmission was shifted into park(P), but the vehicle continued to move. The 4WD, Service ABS, Service Parking Brake, and Service Shifter warning lights were illuminated. The contact attempted to turn off the vehicle, but the key fob was stuck in the ignition, in the ON position. The contact unhooked the battery to turn off the vehicle. The dealer was made aware of the failure and related the failure to the recall. The contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to stop driving the vehicle until the remedy was completed. The failure mileage was approximately 103,000.

on 11/1/25 we were driving our Jeep and it malfunctioned while at a stop light. We heard a loud "clunk" and the car would barely go and if we tried to put in park, it would continue to roll. We were on top of a hill so thankfully we didnt roll back or into traffic. We could not drive the car and had to have it towed since it was not safe to drive. Our Jeep is at an authorized Jeep dealer since 11/3/25 and we were told the issue was a power transfer unit that would be covered on the recall but the part was on backorder until 12/2. Jeep would only cover $50/day for a car rental, so we had to rely on borrowing cars from others. Once 12/2 came, we reached out to the dealership and they said the part ship date was moved to 12/18! This is not a timely manner. We have made at least 3 calls to Jeep over the past week, and they keep telling us since 12/10/25 that they will let us know in 2 days...2 days pass and they transfer our case. Another two days pass and still no call from them so I called them back and they have yet to call me. We had our Jeep in the week of 11/17 or 11/24 for inspection and it passed. We noticed some lagging when we were going up hills in the 1-2 rpm range but mechanic did not notice it. Between the inspection and when it finally broke down, no lights came on and there were no warning messages. Not until the car broke down on 11/1.