2015 JEEP CHEROKEE Complaints

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SERVICE SHIFTER INDICATOR AND ALL THE INDICATORS ON THE SHIFTER ILLUMINATED AND REMAINED LIT. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO GATEWAY CHRYSLER JEEP (409-233-7839, 4103 INTERSTATE 10 E ORANGE, TX 77630) WHERE IT WAS DIAGNOSED THAT THE SHIFTER AND THE WIRING HARNESS NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE SHIFTER WAS ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.

THE VEHICLE (2015 JEEP CHEROKEE LIMITED) SELF ACCELERATED WHILE IN A PARKING LOT AND NEARLY CAUSED AN ACCIDENT. IN ADDITION, AT TIMES THE VEHICLE HAS A PROBLEM SHIFTING WHEN ACCELERATING (SLUGGISH/HESITANT) AROUND 30-40 MPH AND THEN ABRUPTLY DROPS INTO GEAR, JARRING THE VEHICLE WHILE IN MOTION. AT TIMES, WHILE ACCELERATING, THE TRANSMISSION SEEMS TO DELAY AND THEN ABRUPTLY DROPS INTO GEAR. WE DO NOT FEEL SAFE IN THIS JEEP AFTER THE THE SUDDEN UNINTENDED ACCELERATION. WE HAVE BROUGHT THE VEHICLE INTO THE JEEP DEALERSHIP FOR INSPECTION MULTIPLE TIMES TO CHECK THE SLUGGISH/HESITANT/HARD GEAR SHIFTING AND ALL THAT I AM TOLD IS THAT THEY CANNOT REPLICATE THE PROBLEM. I SHARED WITH THE DEALERSHIP THAT THIS ISSUE ONLY HAPPENS FROM TIME TO TIME AND IT IS UNLIKELY A MECHANIC DRIVING THE CAR FOR 10-15 MINS WILL BE LUCKILY ENOUGH TO EXPERIENCE THIS ODDITY, WHICH IS EXACTLY WHAT HAPPENED. SO BASICALLY I AM BEING TOLD THERE IS NOTHING WRONG WITH THE VEHICLE, AS FAR AS THEY CAN TELL. THEY DID UPDATE THE SHAREWARE, BUT THE ISSUE CONTINUES AND WITH THE SUDDEN ACCELERATION, THE SAFETY OF MY FAMILY IS MY MAIN CONCERN.

I WAS DRIVING ON THE INTERSTATE BETWEEN 60 AND 80 PMH AND OUT OF NOWHERE THE SERVICE SHIFTER POPPED UP ON THE DASHBOARD SCREEN AND THEN ALL THE LIGHTS ON THE SHIFTER LIT UP RED ( LIKE A CHRISTMAS TREE) AND I LOSE COMPLETE FUNCTION OF THE SHIFTER ALL TOGETHER. THIS HAS HAPPENED 8 TIMES IN THE 15 MONTHS I HAVE OWNED THIS VEHICLE.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED GEARS IMPROPERLY. ADDITIONALLY, THE VEHICLE HESITATED WHILE DRIVING AND EXPERIENCED HARD SHIFTING INTO GEAR. THE VEHICLE WAS TAKEN TO LEWIS CHRYSLER DODGE JEEP RAM (3311 N COLLEGE AVE, FAYETTEVILLE, AR 72703, (833) 551-7843) WHERE IT WAS DIAGNOSED THAT THE PCM SOFTWARE NEEDED TO BE UPDATED. THE SOFTWARE WAS UPDATED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TRANSMISSION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 36,000.

ON ROUTE 80 VEHICLE DWNSHIFTED, POWER STEERING AND BRAKES AFFECTED. MILEAGE 9604 JULY 2, 2019. VEHICLE TOWED. AUGUST 30, 3019 IT HAPPENED AGAIN BUT WAS LESS THAN 1 MILE AWAY, DROVE IT THERE PICKED UP VEHICLE ON 9-11-2019. MILEAGE 9817. DROVE IT 30 MILES AND CAME HOME. 7 HOURS LATER., SAME ISSUE AND WAS ONLY 2 BLOCKS FROM MY HOUSE. VEHICLE TOWED AGAIN STATING SERVICE ANTI LOCK BRAKES SERVICE TRANSMISSION, CHANGE OIL, SERVICE PARKING BRAKE, 4WD UNAVAILABLE, CHECK ENGINE LIGHT, ANTI SKID LIGHT ON WOULD NOT SHUT OFF. STEERING, TRANSMISSION AND BRAKES AFFECTED. THIS VEHICLE IS NOT SAFE. SAME ISSUE IN ALL 3 INSTANCES, SO THEY ARE OBVIOUSLY NOT CORRECTING THE PROBLEM. THERE SHOULD AT LEAST HAVE RECALLS ON THESE VEHICLES. SERVICE RECORDS ARE ATTACHED.

APRIL, 2019: EVERY THING ON THE DASH LIT UP. CAR STARTED TO ROLL AND WE HAD TO JUMP OUT OF THE CAR TO STOP IT. IT WOULDN'T GO INTO PARK, BUT PARKING BRAKE WORKED FOR A WHILE. CAR WOULDN'T TURN OFF, LOCKS WOULDN'T WORK. NOTHING WORKED. TOWED TO DEALER WITH JEEP ON THE WHOLE WAY. A 18 MONTH OLD CHILD WAS WITH US. DANGEROUS. REPAIR DID A TCM FIX AND SAID THIS WAS A CATASTROPHIC EVENT THAT WOULD NOT HAPPEN AGAIN. OCTOBER 2, 2019. PUSHED THE START BUTTON ' CAR STARTED BUT COULDN'T PUSH DOWN ON BRAKE. COULDN'T MOVE OUT OF PARK. WOULD TURN IT OFF AND IT WOULD TURN RIGHT BACK ON. HAD IT TOWED TO DEALER - HAVE NOT HEARD BACK. IN ADDITION HAVE HAD TRANSMISSION ISSUES FOR LAST TWO YEARS. CAR LURCHES WHEN GOING AROUND 30 MPH, STALLS A BIT WHEN JUST STARTING OUT DRIVING FROM A STOPPED POSITION

VEHICLE HAS A MIND OF IT'S OWN WHEN IN GEAR. WHEN TRYING BACK OUT OF PLACES IT JERKS UNCONTROLLABLY. ITS ALSO DOES THIS WHEN WAITING IDLE AT A STOP SIGN OR LIGHT. IT WILL JERK FORWARD AS SOON AS YOU LET OFF THE BRAKE AND OTHER TIMES IT WON'T GO AT ALL WHEN ACCELERATING. 3 TIMES NOW IT HAS JUST COMPLETELY SHUT ITSELF OFF WHEN I'M GEAR FOR NO APPARENT REASONS AT ALL. I TRY NOW NOT TO DRIVE IT ALL BECAUSE IT'S NOT SAFE. I'VE KEPT IT UP TO DATE ON ALL THE COMPUTER UPDATES THROUGH A CERTIFIED JEEP DEALERSHIP INCLUDING ALL THE OIL CHANGES AND REQUIRED MAINTENANCE. THE DEALERSHIP SAYS IT HAS TO DO WITH THE TRANSMISSION BUT CAN OFFER NO TRUE FIX THROUGH JEEP.

FOR THE LAST FEW MONTHS, MY JEEP JUMPS AHEAD AT RED LIGHT OR WHEN YOU PUT IT IN DRIVE. ITS LIKE SOMEONE ELSE IS STEPPING ON THE GAS PEDAL. SOMETIMES IT DELAYS TO LAUNCH, WHEN YOU STEP ON THE GAS IT TAKES 10 OR 15 SECONDS. AND MOST IMPORTANTLY, THE COMPUTER DISENGAGES THE TRANSMISSION AND THE ENGINE WILL ONLY IDLE IN DRIVE, CARS FOLLOWING G ARE FORCED TO DRIVE AROUND THE VEHICLE. I WAS TOLD BY JEEP TODAY, MY VIN NUMBER IS NOT IN THE VIN ASSOCIATED MASS RECALL FOR THE TRANSMISSION ISSUE AND I HAVE FOUND, HUNDREDS OF THE SAME ISSUES ON 2014 AND 2015 9 SPEED TRANSMISSIONS. THE VEHICLE IS NOT SAFE AND IS A HAZARD TO OTHER MOTORIST, DUE TO JEEPS DESIGN ISSUE AND LACK OF OWNERSHIP AND RESPONSIBILITY. MY JEEP HAS 62,048 MILES ON IT.

TRANSMISSION IS DROPPING TO NEUTRAL WHILE DRIVING. THIS HAS STARTED TO HAPPEN MULTIPLE TIMES AND IT IS BECOMING A CONCERN.

WHEN I AM STOPPED AND I PRESS THE GAS TO ACCELERATE, IT TAKES A FEW SECONDS FOR MY JEEP TO GO. THIS DOES NOT HAPPEN ALL THE TIME, BUT DOES HAPPEN OFTEN. IT IS FRUSTRATING!!