2015 JEEP CHEROKEE Complaints

THE 9-SPEED AUTOMATIC TRANSMISSION HAS BEEN EXPERIENCING PROBLEMS FOR ALMOST A YEAR. THE TRANSMISSION LURCHES, HESITATES ON ACCELERATION, SHIFTS INTO NEUTRAL, AND MAKES CLUCKING SOUNDS WHEN SHIFTED INTO DRIVE. MY DEALER (SHERIDAN MOTORS) TRIED TO REPAIR THE PROBLEM WITH A SOFTWARE UPDATE IN JANUARY, 2019 (SEE ATTACHED INVOICE), BUT THE PROBLEM PERSISTS. RECENTLY, WHILE DRIVING ON I-25 NORTH OF DENVER, CO, THE TRANSMISSION HESITATED FOR SEVERAL SECONDS ON ACCELERATION AND DROPPED SPEED FROM 75 MPH TO 61 MPH. THIS ALMOST CAUSED US TO BE REAR-ENDED BY FOLLOWING TRAFFIC. I NO LONGER CONSIDER IT SAFE TO DRIVE MY 2015 JEEP CHEROKEE. I HAVE READ MANY STORIES OF JEEP OWNERS HAVING THE SAME CONTINUOUS ISSUES WITH THESE 9-SPEED AUTOMATIC TRANSMISSIONS, AND I THINK ALL VEHICLES WITH THESE TRANSMISSIONS NEED TO BE IMMEDIATELY RECALLED.

THE 2015 JEEP CHEROKEE LATITUDE 44..SHUT DOWN IN MOVING TRAFFIC .DASH STATED TO PUT CAR IN PARK TO SHIFT GEAR.VEHICLE WAS ALREADY IN GEAR.VEHICLE STARTED BACK UP AND I MADE IT TO A GAS STATION WHERE IT SHUT DOWN AT THE PUMP.VEHICLE HAD TO BE TOWED TO THE DEALER. THIS IS THE THIRD TIME SINCE I PURCHASED THE VEHICLE IT HAD TO BE TOWED FOR SHUTTING DOWN IN MOTION. I BOUGHT THE CAR BRAND NEW IN MAY OF 2015. HAS 51K MILES ON IT NOW. ALSO IT SHIFTS IRATICLY. THE CRUISE CONTROL ACCELERATES ON IT'S OWN. SOMETHING MUST BE DID ONE OR PEOPLE WILL GET HURT .

I WAS MAKING A RIGHT HAND TURN OFF OF CLOVE RD. ALL OF A SUDDEN THERE WAS A THUNK AND I COULDN'T ACCELERATE BEYOND 2MPH, CHECK TRANSMISSION AND CHECK ENGINE LIGHT CAME ON. PUT IT IN PARK AND IT KEPT ROLLING. A HELPER HAD THE COMPUTER AND IT READ POWER CONTROL MODULE.

ON 5/23/19 AND 5/27/19 VEHICLE LOSES POWER WHILE DRIVING, ENGINE SHUTS DOWN, STEERING LOCKS AND THE DASH LIGHTS UP WITH A MESSAGE THAT SAYS PUT VEHICLE AND "PARK" AND THEN SELECT DESIRED GEAR. I HAVE SMALL CHILDREN. THIS HAS HAPPENED TWICE IN THE LAST MONTH.I KEEP MY VEHICLE UP TO DATE ON MAINTENANCE/SERVICE. I READ OVER 100 PEOPLE'S EXACT SAME COMPLAINTS ON LINE. IT DOESN'T MAKE SENSE THAT I AM PAYING A CAR PAYMENT, HAVE LESS THAN 45,000 MILES ON MY VEHICLE, AND HAVING THESE KIND OF SAFETY CONCERNS. TODAY, MY CAR DIED WITH NO WARNING ON A BUSY ROAD, GIVES ME APPROXIMATELY 10 SECONDS TO PULL TO SAFETY BEFORE THERE IS NO SPEED/ABILITY TO MANUEVER THE VEHICLE. IT IS RIDICULOUS THAT THE RISK IS SO HIGH, AND THE NUMBER OF COMPLAINTS LISTED ON LINE SHOW A SERIOUS ISSUE WITH THIS AMONG HUNDREDS OF VEHICLES BY JEEP AND NOTHING. THE DEALERSHIPS/SERVICE CONTINUE TO MAKE COMMENTS LIKE "WE WERE UNABLE TO REPLICATE THE ISSUE". TO BE SPECIFIC: DRIVING AT ABOUT 25 MILES PER HOUR, STRAIGHT FOLLOWING A RIGHT OR LEFT TURN. . . . LOST POWER. LIGHTS WENT ON THE DASH, MESSAGE ABOVE APPEARED. IT TOOK TWO TRIES TO RESTART TO GET ME OUT OF THE MIDDLE OF THE ROAD. I HAD MY CRANK SHAFT SENSOR REPLACED ON 5/8/19 DUE TO CAR STALLING. NOW MY VEHICLE COMPLETELY SHUTS OFF IN THE MIDDLE OF TRAFFIC THIS IS A SAFETY ISSUE. PLEASE FIX IT BEFORE SOMEONE GETS SERIOUSLY INJURED.

I STARTED MY CAR UP WHEN THE CAR ACCELERATES THE CAR COMPLETELY STOPS IN TRAFFIC THE CHECK ENGINE LIGHT NOR BATTERY LIGHT CAME ON

ENTIRE DRIVE TERRAIN LOCKED UP AND HAD TO HAVE IT TOWED. SERVICE TRANSMISSION, SERVICE PARK BRAKE, SERVICE SHIFTER CAME ON. EXACTLY SAME PROBLEM HAPPENED AGAIN LOCKING UP WITH SAME EXACT PROBLEM.... SERVICE BRAKE, SERVICE TRANSMISSION, SERVICE SHIFTER!

WHILE DRIVING OCCASIONALLY FEELS LIKE THE TRANSMISSION BANGS AND IT MAKES A LOUD NOISE. WHEN STOPPED AND PUT IN REVERSE TO BACK UP THERE IS A SIGNIFICANT HESITATION BEFORE TRANSMISSION ENGAGES AND ABILITY TO REVERSE. A COUPLE OF TIMES, PARKED IN DRIVEWAY, CAR WARMED UP, PUT CAR IN DRIVE AND IT FELT LIKE IT WAS STUCK, THE ENGINE REVVED BUT THE CAR DIDN'T MOVE, I PUT THE CAR IN PARK AND BACK IN DRIVE, IT FINALLY FELT LIKE IT BROKE LOOSE- LITERALLY AND I WAS ABLE TO DRIVE. THESE THINGS HAPPEN PERIODICALLY.

THE TRANSMISSION IN THE VEHICLE HAS BEEN AN ISSUE SINCE I BOUGHT THE VEHICLE NEW. IT HESITATES AND EVENTUALLY JERKS FORWARD WHEN ATTEMPTING TO CLIMB A HILL, AND THE TRANSMISSION DOESN'T GEAR DOWN PROPERLY WHEN GOING DOWNHILL. I'VE RETURNED IT TO THE DEALER FOR SOFTWARE UPDATES IN THE PAST BUT HAVEN'T SEEN A DIFFERENCE. NOW I HAVE AN ALERT FOR "SERVICE SHIFTER" APPEARING, WITH THE SHIFTER LIGHTS ALL ILLUMINATED. I'VE CALLED THE DEALER MULTIPLE TIMES, AND FINALLY WAS ABLE TO GET A SERVICE APPOINTMENT, BUT THE APPOINTMENT IS A MONTH AWAY BECAUSE THEY'RE SO BACKED UP. I ASKED THE SERVICE REP WHETHER THIS COULD BE A HAZARD AND WAS TOLD THE VEHICLE MAY NOT GO INTO GEAR SO THE VEHICLE COULD LEAVE ME STRANDED. A MONTH FOR A SERVICE APPOINTMENT, REALLY?? THIS IS A SERIOUS HAZARD AND NOW I'M TRYING TO FIGURE OUT WHAT DO TO ABOUT AN UPCOMING VACATION PLANNED, WHICH HAPPENS BEFORE THE SERVICE APPOINTMENT. I'M ALSO WORRIED ABOUT THE APPOINTMENT ITSELF, AND WHAT WILL HAPPEN TO THE CAR AFTERWARDS, SINCE I'VE READ ONLINE COMMENTS ABOUT WORSENING CONDITIONS AFTER CARS HAVE BEEN SERVICED. THE "SERVICE SHIFTER" MESSAGE HAD BEEN APPEARING PERIODICALLY BUT NOW (STARTING 5/12/19) IT'S COMING ON DURING ALMOST EVERY DRIVE.

AIR CONDITIONING SUCTION/DISCHARGE HOSE SPLIT AND BLEW OFF THE ENGINE CAUSING LOSS OF AIR CONDITIONING COOLING WHILE IN MOTION ON THE HIGHWAY. RECALL #R57 CLEARLY SHOWS A RECALL FOR THIS HOSE BEING PLACED TOO CLOSE TO THE MANIFOLD AND POSING A FIRE RISK OR AIR CONDITIONING LOSS OR WARNING LIGHT. CHRYSLER STATES THIS VIN IS NOT INCLUDED IN THE RECALL ALTHOUGH IT STATES 2015 JEEP CHEROKEE VEHICLES ARE AFFECTED AND THIS MODEL IS IN FACT A 2015 JEEP CHEROKEE. WE WOULD LIKE TO REQUEST TO BE CONSIDERED FOR A REIMBURSEMENT FOR THIS REPAIR. ALTHOUGH WE FEEL OUR PREVIOUS REPAIR IN MAY OF 2018 WAS ALSO RELATED TO THIS SAME RECALL WE WOULD LIKE TO BE CONSIDERED.

2015 JEEP CHEROKEE LATITUDE 4X4 - RECEIVED A NOTIFICATION ON DASHBOARD THAT READS "SERVICE SHIFTER" ALL THE LIGHTS ON THE GEAR TURN ON RED. IT CAME OUT A COUPLE OF MONTHS AGO, BUT IT WENT AWAY. NOW THIS TIME, IT IS NOT GOING AWAY. I CAN TURN OFF AND TURN ON THE CAR BUT AS SOON AS I GO TO MOVE, ALL THE LIGHTS COME OUT RED AND THE NOTIFICATION WON'T GO AWAY. THE CAR WILL SOMETIMES TAKE A BIT TO ACCELERATE AND ONCE IT DOES IT GOES OFF FAST AND PUTTING ME IN DANGER OF HITTING THE CAR IN FRONT OF ME.