2017 JEEP CHEROKEE Complaints

The contact owns a 2017 Jeep Cherokee. The contact stated that upon starting and driving the vehicle, the 4WD and engine warning lights were illuminated. While driving at 45 MPH, the vehicle lost motive power and shut off. There was an abnormal grinding sound coming from the vehicle while turning. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer several times, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact reached out to Chapman Dodge Chrysler Jeep Ram Scottsdale (3800 N 89th St, Scottsdale, AZ 85251); but no assistance was provided. The vehicle was taken to an independent mechanic, who determined that the check engine warning light illuminated was due to an issue with the PTU. The manufacturer was contacted and offered a possible rental. The failure mileage was approximately 140,000.

This is one of the cars that does not fail under the PTU recall. It currently has the exact issue as the recall but my vin is not in the recall. They performed the reprogramming which has not fix the issue. This and others should be included in the current recall due to the exact same issue and model year. This was bought because it’s 4wd and this is now not useable while others are having them repaired by Jeep. This car has not been able at times to engage in park the 4wd service is on and the ptu code is on. Thank you

Component malfunctioned: Power Transfer Unit (PTU); Safety risk: failure risks loss of drive power of the vehicle, putting driver and surrounding individuals at risk; Problem reproduced: Yes - dealer; Component inspected: Yes - dealer; Messages: Yes - SVC 4WD. Upon purchasing the vehicle, I was informed that the PTU fluid is not meant to be changed - that it is meant to be "lifetime". However, at 8 years and 56,000 miles, I am now informed that the PTU is failing because the fluid was never changed. Thus, instead of a simple, cheap fluid change service, I now need to pay around $5,000 for the dealer to change out the entire PTU. 8 years and 56,000 is far from "lifetime" but it just outside of the warranty so I have to pay for this out of pocket despite Jeep claiming that the PTU fluid is not meant to be changed. This is so common of a problem that the PTU part needed to complete this repair is not only out of stock at all dealers, there is a long queue for obtaining the part. This is costing me not just extra repair money but also impacting my daily life as I am out of a vehicle for much longer due to having to wait for an available part. I now also have to pay for other modes of transportation while also being overall limited on my ability to complete daily responsibilities. Clearly, if the PTU fluid is meant to be "lifetime", as I was informed it was meant to be when I purchased the vehicle, it is consistently defective since so many Jeep owners are dealing with this problem. Consumers should not be the one footing the bill for this Jeep defect.

The contact owns a 2017 Jeep Cherokee. The contact stated that the “4WD Service Unavailable” warning light was illuminated and failed to turn off. The contact stated that there was oil leaking from the vehicle. The contact stated that there was a failure with the gear shifter. The contact stated that the vehicle slipped out of gear unexpectedly. The vehicle was turned off and restarted. During research, the contact located NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, who determined that the oil gasket and oil housing needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was placed on a waiting list. The contact was informed that an email would be sent when parts were available. The failure mileage was approximately 94,000.

Power train failure while driving confirmed by dealer in February 2025 - 01C recall.vehicle is inoperable and sitting at dealer. Keep being told parts unavailable. Reimbursement for rental was nightmare and deliberately delayed, change terms mid rental etc. No updates, no remedies, no compensation.

My car back in June 2025 left me stranded in the turn lane with traffic backing up after the emergency parking brake turned on without warning. I was not able to drive e my car or to release the brake and move my car. I did a thorough review of all possible reasonable switches that could have caused the malfunction. So I tried to turn off all of the warning systems. Once I did this I couldn't drive faster than 5 to 10 mph. I was able to get to a parking lot about 100 ft away. I called a tow truck, spoke with my mechanic at the local dealership. He suggested what I had already done including removing the battery cables. We did all this to no avail. He got the car then took 3 days to get it to release after opening and closing the door 10 times before starting the car again. He said I need a modulator valve. We have been waiting for over 6 months and my car is still waiting for this part. I can not drive the only car I own when I have a safety issue. Should this had happened while driving with my grandson in the car it is unsafe and it isn't what an autistic child needs to face. This incident has happened 4 times since it happened in June. Every time it takes place, I have to turn off the car open and close the door 10 times before the carvwill release and reset the computer system to make the car drivable again. I did check with the dealership yesterday and still other jeeps of this year has the same issues but my car is not in that listing. What does a person have do when it is clearly a manufacturer defect?

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while attempting to accelerate from a stop, there was an abnormal clunking sound coming from underneath the vehicle. The “Service Shifter” warning light was occasionally illuminated. The contact stated that the vehicle hesitated while the accelerator pedal was depressed. The local dealer was contacted. The vehicle was not diagnosed or repaired because parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the message "Service 4WD - See Dealer and Service Immediately" was displayed. The contact stated that the 4WD and AWD systems were inoperable. The vehicle was taken to the dealer and to an independent mechanic, where it was diagnosed with transfer case and PTU failure. The contact was informed that the transfer case and PTU needed to be replaced. The vehicle was not repaired. The contact stated that the failure had been recurring intermittently for approximately two years but had become a permanent failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns 2017 Jeep Cherokee. The contact stated while driving 25 MPH, the message "Service All-wheel Drive" was displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 20V343000 (Power Train) and 25V011000 (Power Train); however, the VIN was not included in the recalls. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls. The failure mileage was 119,884.

The Service 4WD light comes on intermittently and the vehicle goes from 4WD to no wheel drive. Local dealership and independent shops indicate this is an internal error in the PTU and it must be replaced. Research indicates there were ~26,000 recalled vehicles for my year, make and model due to this very issue. However, all have confirmed my VIN was not part of the recall.