2017 JEEP CHEROKEE Complaints

WHILE MAKING A LEFT HANG TURN ACROSS 3 LANES OF TRAFFIC MY JEEP STOPPED ACCELERATING. THE BATTERY LIGHT ON THE DASH LIGHT UP AND THE DASH PROMPTED ME TO PUT THE VEHICLE IN PARK. AFTER BEING NARROWLY MISSED BY MULTIPLE CARS I WAS ABLE TO RESTART THE JEEP AND DRIVE OFF OF THE ROAD.

HAVE OWNED MY 2017 GRANITE JEEP CHEROKEE LATITUDE 3.2L V6 SUV SINCE AUGUST 2017. SEVERAL TIMES A YEAR AM INSTRUCTED BY ON SCREEN MESSAGE TO RETURN TO PARK AND THEN SHIFT TO DRIVE AGAIN. ON 01/24/20, WITH 24,000 MILES, WHEN I STARTED THE CAR A SERVICE SHIFTER MESSAGE COME UP ON MY SCREEN. IT HIGHLIGHTED ALL MY GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. I TURNED THE CAR OFF, WAITED A FEW SECONDS AND THE CAR STARTED NORMALLY. HOWEVER, IN SEARCHING FOR THE ISSUE ONLINE FOUND THAT OVER A HUNDRED JEEP OWNERS HAD A SIMILAR EXPERIENCE. SUV RECALL T52: REPROGRAM TRANSMISSION CONTROL MODULE WAS RESOLVED @ ROSEVILLE JEEP 05/01/18. SEVERAL JEEP OWNERS SAID THAT THE ISSUE RECURRED EVEN AFTER THEIR SHIFTER WAS REPLACED. PLEASE ESCALATE THIS ISSUE TO A RECALL AND INVESTIGATE WHAT MUST BE DONE TO RESOLVE THIS ISSUE SO THAT WE ARE NOT CHARGED FOR AN ISSUE THE MANUFACTURER HAS NOT BEEN ABLE TO RECTIFY.

I BOUGHT THIS VEHICLE BRAND NEW. SINCE ABOUT 30K I HAVE BEEN COMPLAINING THAT IT IS RANDOMLY SHUTTING OFF WITHOUT WARNING, REGARDLESS OF SPEED. NO ENGINE POWER, AND NO POWER STEERING. I HAVE BEEN TOLD THIS IS A FAIL SAFE DUE TO LOW OIL. I HAVE FOLLOWED THE FCA GUIDELINES AND DEALERS FOR OIL CHANGES AND CANT REALLY MAKE BETWEEN CHANGES. I HAVE DONE MULTIPLE OIL CONSUMPTION TESTS BETWEEN TWO DEALERS BC I AM TOLD IT DOESNT BURN ENOUGH FOR FCA STANDARDS TO REPLACE THE ENGINE. I HAVE CALLED AFTER IT DIED OUT TO ASK FOR A TOW IN AND HAVE BEEN DENIED AND TOLD IT JUST MEANS ITS TIME FOR AN OIL CHANGE. I HAVE TO HAVE AN IGNITION COIL REPLACED ON TWO SEPARATE INCIDENTS, REPROGRAMMING OF THE SHIFTER PCM, AND REPLACED THE PCM. IT WASNT TILL MY LATEST INCIDENT THAT I RECORDED IT AND POSTED THE VIDEO TO TWITTER THAT AN FCA REP REACHED OUT TO ME TO 'HELP'. I WAS TOLD I STILL NEED TO DO OIL TESTING BC I HAVE TO FAIL 3 IN A ROW FOR FURTHER TESTING REGARDLESS OF A HISTORY OF THE PROBLEM CONTINUING AND NOT GETTING BETTER. 1ST TEST IT WAS ONLY HALF A QUART. DIDNT EVEN MAKE IT TO THE 2ND BEFORE THE CAR SHOOK VIOLENTLY, LOST POWER, WOULDN'T ACCELERATE AND I HAD TO BE TOWED IN. 1ST WAS TOLD THE MULTIAIR ACTUATOR WENT OUT AND FCA AGREED TO PAY FOR IT, AS IM AT 73K. THEN I HEAR NOTHING FROM ANYONE FOR 8 DAYS TILL I CALL THE DEALER AND IM TOLD THEY ARE WAITING ON SPARK PLUGS. 20MINS LATER THE FCA REP CALLS AND SAYS THE ENGINE NEEDS TO BE REPLACED. THEY FOUND, METAL SHAVINGS INSIDE, SCORCHING, A PIECE OF THE EXHAUST VALVE MISSING AND LOST INSIDE THE ENGINE. HOWEVER FCA WILL ONLY PAY FOR 1500 LEAVING THE REST OF THE BILL TO ME FOR SOMETHING THATS NOT MY FAULT AND AN ISSUE THEY CONTINUE TO IGNORE. HAD THEY INVESTIGATED THE PROBLEM EARLIER REGARDLESS OF THEIR OIL BURNING RULES THEY WOULD HAVE FOUND THE VALVE WAS CRACKED. FCA SAYS THEY ARE NOT SAYING ITS MY FAULT BUT ARE HIDING BEHIND THE WARRANTY.*DT*JB

SERVICE SHIFTER WARNING COMES ON ALONG WITH ALL PRND LIGHTS BY GEAR SHIFT WHILE DRIVING ON CITY STREET. 32K MILES ON VEHICLE

THIS IS THE 2ND TIME MY "SERVICE SHIFTER" HAS COME ON THE SCREEN AND THE PRND LIGHTS ALL TURNED RED. THE CAR WAS DRIVING NORMAL AND I WAS IN A PARKING LOT DOING ABOUT 15MPH. THE 1ST TIME I HAD JUST COME TO A RED LIGHT JUST AFTER LEAVING MY HOME WHICH I QUICKLY RETURNED. I HAVE READ ABOUT PEOPLE HAVING THIS ISSUE AND THE CAR SUDDENLY SHUTTING DOWN. IT'S VERY SCARY WHEN THIS COMES ON.

WHILE DRIVING MY CAR ALL OF A SUDDEN SAID SERVICE SHIFTER AND ALL OF MY LIGHTS ON MY SHIFTER LIT UP AS WELL. LIGHT WOULD NOT GO AWAY, NO OTHER LIGHTS CAME ON, HOWEVER WHEN BROUGHT TO BE LOOKED AT, NOTHING TO BE FOUND ON DIAGNOSTICS. THE LIGHT COMES ON FREQUENTLY WHILE DRIVING AND NOT DRIVING, HIGHWAY AND CITY STREETS. ALSO HAPPENS VERY FREQUENTLY, THE LIGHT ISN'T CONSTANTLY ON, BUT COMES ON SPORADICALLY, TURNS OFF WHEN VEHICLE IS TURNED OFF.

THE 'SERVICE SHIFTER' LIGHT COMES ON AND GOES AWAY, BUT DEALERS ARE SAYING THEY NEVER HEARD OF IT AND NO PROBLEM DETECTED BECAUSE IT GOES AWAY. THIS IS HAPPENING TO MULTIPLE OF OTHER JEEP CHEROKEES.

I HAVE HAD AN ISSUE WITH MY SERVICE SHIFTER LIGHT BEING ON. A FEW MONTHS AGO IT CAME ON AND I TURNED OFF THE CAR AND IT WENT OFF. THEN LATER IT CAME ON AND HAS STAYED ON FOR SEVERAL MONTHS NOW. I TOOK IT TOO THE DEALERSHIP AND THEY ADVISED ME THERE WAS NOTHING THEY COULD DO FOR IT. I HAVE SEEN THIS SAME ISSUE WITH MANY OTHER JEEPS AND HUNDREDS OF COMPLAINTS FROM OTHER OWNERS. THIS ISSUE NEEDS TO BE CORRECTED AND A TOTAL RECALL FOR ALL VEHICLES EXPERIENCING THIS ISSUE. IT IS DANGEROUS FOR ALL THESE VEHICLES DRIVING OUT THERE WITH THIS PROBLEM. SOMEONE COULD BE SERIOUSLY INJURED OR EVEN WORSE. PLEASE TAKE ACTION ON THIS MATTER!

VEHICLE CAN STOP ABRUPTLY DUE TO LOW OIL AS THIS ENGINE IMPROPERLY BLOWS OIL OUT THE EXHAUST AT A VERY HIGH RATE. OUR VEHICLE BLOWS OUT 1 QUART OF OIL EVERY 1,000 MILES. THE DEALER HAS BEEN MONITERING THIS PROBLEM SINCE OCTOBER 2019 WHEN I FOUND THE OIL LEVEL WAS DOWN 2 QUARTS. THE DEALER WILL NOT CORRECT THE PROBLEM OR ELEVATE THE PROBLEM TO THE MANUFACTURER. WE ARE LEFT WITH A LEMON. WE PURCHASED THIS VEHICLE NEW FROM THE DEALER IT HAD 11 MILES AT PURCHASE.THIS VEHICLE REQUIRES A VALVE REPAIR OR A NEW ENGINE.

ABOUT 6 MONTHS AGO MY 2017 JEEP SHIFTED INTO NEUTRAL WHILE I WAS DRIVING IN AUTOMATIC MODE. A NOTIFICATION POPPED UP SAYING I NEEDED OT BE IN PARK TO SHIFT. MY CAR STOPPED IN THE MIDDLE OF THE ROAD AND I NEEDED TO SHUT IT OFF, WAIT A FEW MINUTES AND THEN TURN IT BACK ON FOR IT TO RESTART. THIS HAPPENED A COUPLE OF TIMES AND MY DEALERSHIP COULD NOT SEE ME FOR AT LEAST ANOTHER WEEK. ONE OF THE TIMES IT HAPPENED, MY CAR WOULD NOT TURN BACK ON AND I REQUIRED ROADSIDE ASSISTANCE TO TOW MY CAR. WHEN THE DEALERSHIP FINALLY LOOKE AT IT, THEY SAW NOTHING WRONG EXCEPT MAYBE I NEEDED A SOFTWARE UPDATE. THEY DID THE UPDATE AND MY CAR WAS FINE UNTIL RECENTLY. THIS HAPPENED AGAIN WHILE I WAS DRIVING AND WAS STUCK IN THE MIDDLE OF THE ROAD WITH A LINE OF CARS BEHIND ME. MY DEALERSHIP CANNOT SEE ME FOR ANOTHER WEEK AND A HALF. I TOOK MY CAR TO AN AUTOSHOP AND THEY SAW NOTHING WRONG WITH THE CAR. THEY RAN A DIAGNOSTIC AND NOTICED THE SOFTWARE MAY NOT BE ALIGNED PROPERLY MEANING THE COMMUNICATION IS OFF. I AM FRUSTRATED AND ANGRY. THIS IS EXTREMELY DANGEROUS AND THERE ARE NO WARNINGS WHEN THIS IS ABOUT OT HAPPEN. I FIRST GOT THIS CAR BECAUSE I WAS EXPECTING A BABY. I THOUGHT THIS WOULD BE SAFE AND RELIABLE. I AM TOO AFRAID TO DRIVE MY CHILD TO DAYCARE IN CASE THIS HAPPENS AGAIN AND SOMEONE HITS US FROM BEHIND. I WILL NEVER GET A JEEP AGAIN.