2015 JEEP CHEROKEE Complaints

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 65 MPH, there was a thumping sound coming from the rear of the vehicle. The vehicle was taken to the residence. The contact stated that the following day, he observed condensation under the rear end of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 112,002.

The 4WD unavailable notification is displayed on the Jeep. I took the vehicle to a mechanic, and was told that the Power Transfer Unit needs to be replaced. Currently in a battle with a Jeep dealership, over whether or not they should honor the extended warranty on the PTU.

The transmission has had issues since we purchased the vehicle. The issues sometimes makes you feel unsafe when accelerating. Issues include hard shifting in lower gears, jerking, lurching, and sudden surges when accelerating. I have complained multiple times to the dealership during routine maintenance visits. They have performed several software updates but does not seem to help.

This issue occurred when I started the vehicle. Control panel showing Service 4WD and Four-Wheel Drive Unavailable. The dealership retrieved code C14A7-97 (PTU Motor - Component or System Operation Obstructed or Blocked) noting internal damage to PTU...PTU needs to be replaced. Quote to replace over $10K. There is another safety recall for the PTU but this code is not covered. I do not see how normal driving could cause "internal damage" to the PTU and cannot understand how this does not relate to any already known issues with the 2015 Jeep Cherokee Trailhawk PTU system.

Since I bought the car Periodic here and there hesitation when going from complete stop to pressing gas to go . Traffic coming towards us and still hesitant to go (sometimes had to pull to the side and other times finally caught on and went) so took it in for tune up had spark plugs replaced and over time periodic hesitation happening again. . Didn’t think much of it then maybe it’s the car (it was so infrequent) until the SVC 4WD light came abt a week n half ago and now the car has been in the shop since waiting to have the PTU replaced. Why was my car not recalled? And others have been. It only has Just under 100,000 miles on it. Currently at Lynch Chrysler Jeep in Mukwonago being worked on! Also just 4 weeks prior to that it was in for the standard ignition engine oil cooler .. (receipt attached) cracked so bad leaking oil every where. Repair shop said they’ve seen of half dozen of these in the shop in the past few weeks. . Part is made cheap and is plastic. Common prob why isn’t that recalled ? But better yet after that was replaced within 24 hours check engine light came back on for a defaulty oil pressure sensor that was part of the standard ignition engine oil cooler - at least was part under warranty due to it was just replaced. Then the SVC 4WD which is mentioned above, this is still being repaired (so no receipt yet just estimate) I guess there was a hold on ordering parts but now has been lifted and they got the part and started working on my car! Not sure if my car qualifies for a lemon or not .. but if this is how a jeep is made I will never buy another .. I’ve been without a car for over a month due to sitting in shops!!

The vehicle was recalled but it's been six months and the part is still not available and we are unable to renew the registration due to the part not being available.

My parking brake turned on by itself when I started my 2015 Jeep Cherokee and would not turn off. The parking brake light also came on. It is available for inspection. My safety and others safety was put at risk because my car could have stopped running while I was driving. I will be taking it to my local Jeep dealership to have it looked at. I have had a mechanic look at it but was told he could not fix it.

PTU has been replaced out of pocket and will need to be again. Also when turning right it feels as if a fuel cut happens. Every other year has been addressed but mine has not been tho 2015 has been know to be one of the worst years

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 20 MPH, the vehicle made an abnormal grinding sound coming from the engine. The contact stated that the Service 4WD message was displayed and remained displayed. The contact stated the vehicle jerked while driving at slow speeds. The vehicle was taken to an independent mechanic where it was diagnosed with engine cooling, engine, and electrical system failures. The vehicle was not repaired. The contact researched online and related the failures to NHTSA Campaign Number: 15V676000 (ENGINE AND ENGINE COOLING), 15V041000 (AIR BAGS), and 20V343000 (POWER TRAIN); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and informed the contact that he would be receiving an email. The failure mileage was approximately 85,000.

I was driving down the highway and my car just shut off and came to a complete stop in the middle of the road. It happened twice. Both times the emergency brake light came on but at no time was the emergency brake engaged by me. I was lucky that I wasn’t on a busy road and the care behind me had time to react or it could have been fatal. After trying to restart the car it took some tinkering with the ebrake and after a slight hesitation of the engine, it started. That happened twice in one day and once on another. This is a huge issue that can cause loss of life.