2017 JEEP CHEROKEE Complaints

Nov 2023 while driving, car began grinding. Service engine light along with Service Shifter warning appeared. Took to my Independent Mechanic who diagnosed problem as the PTU. There were several complaints, but no official Recall for my VIN. Had PTU replaced. Nov 2024 similar problem except car rolled forward after being placed in Park, and warning lights appeared again. Returned to Independent mechanic who replaced the defective PTU. Still no active Recall for my VIN. Repair completed under warranty. Since repair, Intermittent "Service Shifter" light, but no codes or faults showing. Nov 2025 grinding noise when turning. Independent mechanic diagnosed the Rear Differential and hydraulic pumps to be the problem.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Power Transfer Unit (PTU), resulting in damage to the transmission and rear differential. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 160,000.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 5 MPH and making a turn, the vehicle stalled. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined that the PTU was the cause of the failure. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was contacted and confirmed that parts were on backorder. The contact called another local dealer, Colonial South Chrysler Ram Jeep and Dodge (42 State Rd, Dartmouth, MA 02747), but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 144,000.

Car stopped working in an intersection then started rolling. Only way to stop was to put emergency brake on. Took to a mechanic and was told it was the ptu. There is a recall with no remedy as of right now since January. I need a vehicle to live. Want company to pay for a rental. Not me paying for it then being reimbursed

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle with several unknown warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle was taken to the dealer several times for the same failure. The contact later received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, parts for the recall repair were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

Jeep Cherokee – Unexpected 4WD / PTU Issue Out of nowhere, my Jeep Cherokee displayed a message on the dashboard saying “Service 4 Wheel Drive.” I was driving normally at the time — no impact, no off-road driving, and nothing unusual occurred beforehand. After taking the vehicle to my mechanic, I was informed that the issue might be related to the PTU (Power Transfer Unit). It seems the system failed without any warning signs. Now, every time I start the car, the same “Service 4 Wheel Drive” message reappears. There are no strange noises or performance issues at the moment, but the warning remains, which is concerning and will need further inspection.

The PTU failed and needs a new transfer case, per the dealership in Blue Ridge, GA. According to them, there is no repair; however, I have inquired about acquiring a refund / replacement vehicle. I am in touch with my lender regarding this matter.

Parking brake on the jeep automatically engaged while driving. Had vehicle towed to dealership where a new parking brake switch was installed and programed and told it was ready to go. Picked it up and it did the same thing again and turned on the auto start stop light. Took it back to the dealership and they said water had gotten into the back area and corroded the parking brake module and the connector. They wanted to charge me $2500 to fix. I took the vehicle home and parked it and started doing research. This is a known problem that could affect 1.2 million vehicles. My jeep only has 73,500 miles on it and is regularly serviced. It's driven roughly 4 miles a day. This is a safety issue so why isn't there a recall on it. It is a defect in design not a consumer made issue.

Need new transfer case. Why isn’t my jeep under a recall for this problem - when so many other 2017 jeeps are ?

While driving, the transmission failed to operate safely. We had the car towed to a Jeep dealership for repairs. They diagnosed the problem and told us that the transmission had to be replaced. After about a month, they then notified us that they had to re-install the software in order to complete the repair. Then, a couple of weeks later, notified us that now, they had to replace the PTU in order to complete the repair. During that timeframe, I did some research and found that a recall had been issued on that PTU, for that particular Jeep model. However, I was not notified of the recall. (Number O1C). After talking with a representative of the parent company's "claims" department, they stated that my specific vin number was not found on their file, in connection with the recall. I communicated the sequence of repairs needed to complete the "fix" for my car, and told the employee that it was my contention that the failed PTU, logically and reasonably was the cause of the transmission failure. I was told to "wait and see" if they could find out why my vin # was not listed. Subsequently, I've filed requests for reimbursement to multiple entities connected to Jeep, and have been told that my claim had been denied. In my opinion, a major transmission failure IS, in fact a serious SATETY concern, especially when you have no power to control your speed while driving. I am still researching other options to appeal my case.