2018 JEEP CHEROKEE Complaints

Vehicle: 2018 Jeep Cherokee Trailhawk VIN: [XXX] Recall: Manufacturer #01C / NHTSA #25V-011 Complaint: On January 16, 2025, FCA US (Stellantis/Jeep) issued a recall (01C, NHTSA 25V-011) for 2017–2019 Jeep Cherokee vehicles due to improperly seated input shaft snap rings in the Power Transfer Unit (PTU). The recall summary itself acknowledges that this defect can cause uncontrolled input shaft movement, spline damage, and/or range fork damage, leading to loss of motive power while driving or loss of PARK function while stationary — both creating a serious crash and injury risk. The recall notice states that the remedy will be a reprogramming of the Drivetrain Control Module (DTCM) with software to detect excessive wear and replace the PTU if needed, along with a warranty extension. However, as of this filing, the recall status for my vehicle remains “Incomplete, Remedy Not Yet Available.” Owners are being left to drive vehicles with a known risk of sudden power loss or loss of PARK, and Stellantis has failed to provide a timeline for the remedy, a loaner vehicle, or interim safety protections. This constitutes an unreasonable delay in providing a remedy to a recognized safety defect under 49 U.S.C. Chapter 301. I request NHTSA investigate Stellantis for failing to make the remedy available in a timely manner, and to compel the manufacturer to expedite corrective action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Have had intermittent lights for 4wd problem, has an open recall for it that I got notice along time ago but still no fix

A component (Power Transfer Unit (PTU)) in my 2018 Jeep Cherokee Latitude has failed but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the current 2017-2019 Jeep Cherokee PTU recall. I am requesting immediate inclusion and repair under the recall provisions.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the dealer had been contacted several times; however, the contact was informed that parts were still not available. The contact was concerned about the failure occurring while driving the vehicle. The manufacturer was made aware of the contact’s concern. The contact had not experienced a failure.

While driving, my "service 4WD" light came on, on my dashboard. I took the car to the Jeep dealership where it was purchased and always serviced. They ran a diagnostic check, and it showed I need a new PTU unit. This was on May 13th, 2025. I was told I could drive it home, but not to drive it and they would notify me when the part arrived at the dealership. I would be scheduled for the necessary repairs. The car had a total of 33,740 at that time at the dealership. It is now August 4, 2025, and they still have not received the proper part or PTU unit. They have instructed me that now, after almost 3 months, I can still drive my car, though they said I could not drive it at all except to drive it home on May 13, 2025. Never mind the fact that it could cause further damage and cause me to have an accident if it completely goes out while driving it. It has been a real inconvenience, not to mention the risk involved of having a real accident. I have never received any kind of manufacture's recall concerning this vehicle.

My 2018 Jeep Cherokee Trailhawk (VIN: [XXX] ) is affected by safety recall NHTSA #25V-011 (Recall #01C – 2017-2019 KL Two Speed PTU Failure). The recall was issued on 01/23/2025, but Jeep/Stellantis has not provided a remedy or timeline for repair. This issue poses a serious safety risk, and the manufacturer’s failure to supply a remedy in a timely manner is unacceptable. I am requesting that NHTSA investigate and require the manufacturer to provide an immediate fix or interim solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Jeep Cherokee. The vehicle was purchased from an independent mechanic, and the contact was informed about NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that when the vehicle was started, the brake warning light illuminated. Additionally, on several occasions while driving at various speeds on several occasions, the vehicle lost power and the brake warning light flashed on the instrument cluster. The vehicle was steered to the side of the road and restarted, and the accelerator pedal was pumped several times; however, the vehicle was losing power. The vehicle was taken to an independent mechanic, and the failure was linked to the recall; however, the part to repair the vehicle was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 140,000. VIN tool confirms parts not available.

Component: Power Transfer Unit (PTU) 1c4pjmdb6jd567547, but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions

There is currently a recall for jeep cherokee ptu units. Our vehicle is experiencing all the same issues listed in the recall. The manufacturer claims that our vehicle does not fall in to the recall. Any assistance would be appreciated.

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle began to vibrate. The 4WD warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where it was diagnosed with codes related to the PTU. The vehicle was not repaired. The vehicle was taken to an independent mechanic, but no assistance was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 79,000. VIN tool confirms parts not available.