2015 JEEP CHEROKEE Complaints

DRIVING UP GRADE COMING TO A STOP, THEN STARTING AGAIN, THE TRANSMISSION SPINS THEN BANGS INTO GEAR, A VIOLENT MOVEMENT. AND NOW MY CAR IS JUST STALLING. USUALLY WHEN STARTING OUT DOWN A GRADE AFTER TAKING MY FOOT OFF ACCELERATOR, CAR STALLES

CONSTANT TRANSMISSION ISSUES THAT APPARENTLY ARE A KNOWN PROBLEM. CAR WILL NOT ACCELERATE FOR SEVERAL SECONDS. THIS HAS EVEN HAPPENED IN THE MIDDLE OF INTERSECTIONS.IT HAS HAPPENED WHEN THE CAR IS STOPPED ENTIRELY AND WHEN THE CAR IS AT A LOW SPEED.

IN RESPONSE TO ISSUES BELOW, DEALER DIAGNOSED THAT A BCM, PART NO "68236667AI", WAS NOT RESPONDING TO TESTS AND NEEDED REPLACEMENT. WE DRIVE WITH WINDOWS DOWN AND A/C ON AT TIMES. UNDER THESE CONDITIONS I HAVE FELT WATER FROM CONDENSATION HIT MY FEET IN THE DRIVER SIDE FLOOR AND I THINK IT IS LIKELY THAT THIS PART WAS DAMAGED FROM THAT CONDENSATION. THIS BCM SHOULD HAVE A SEALANT AROUND IT OR BE IN A BETTER LOCATION IF THE A/C IS GOING TO DRIP IN THE CAR. RESULTING PROBLEMS FROM ELECTRICAL BCM FAILURE THAT ARE ONGOING FOR LAST MONTH BECAUSE PART IS BACK ORDERED: 2018/09/16 KEYLESS ENTRY WORKS, BUT ONLY WHEN USING THE PASSENGER DOOR. THEN STOPPED AND LEFT VEHICLE, AFTERWARD ELECTRIC LOCKS WOULD NOT WORK FROM INSIDE, KEYLESS ENTRY WOULD NOT WORK, AND DOORS WOULD NOT LOCK WHEN VEHICLE SURPASSED 15 MPH. 2018/08/30 AT NIGHT, AFTER EXITING VEHICLE KEYLESS ENTRY UNRESPONSIVE, HAZARD LIGHTS TURNED THEMSELVES ON, HATCH WOULD NOT LOCK. THROUGHOUT ALL THESE DAYS FOR APPROXIMATELY THREE WEEKS, THE KEYLESS ENTRY, ELECTRIC LOCKS, MEMORY SEATS, AND RADIO PRESETS MAY OR MAY NOT LOCK. THERE WAS ANOTHER TIME WHERE THE REAR HATCH POWER DID NOT WORK AND IT ALSO DID NOT LATCH ITSELF. WE WERE MOVING WHEN WE DISCOVERED THE HATCH DID NOT LATCH ITSELF AND AFTER SEVERAL ATTEMPTS, IT DID RESPOND AND PULL ITSELF LATCHED. THE HAZARDS AND LIGHTS NOT RESPONDING AND STAYING ON, DOORS NOT LOCKING OVER 15 MPH, AND HATCH NOT LATCHING ARE ALL SAFETY CONCERNS. THE PART TO REPAIR THIS CAME IN YESTERDAY, THE ISSUE WAS REPORTED AROUND A MONTH AGO.

WHEN IN MOTION AND SLOWING TO A ROLL AT LOW SPEED, TRANSMISSION REMAINS IN HIGHER GEAR(3) AND DOESN'T SHIFT DOWN WHEN THROTTLE IS RE-APPLIED. IS REPEATABLE. IS EXTREMELY DANGEROUS WHEN ROLLING TO A NEAR STOP ON AN INCLINE BECAUSE WHEN YOU TRY TO ACCELERATE, IT HAPPENS EXTREMELY SLOW BECAUSE THE VEHICLE IS IN TO HIGH OF A GEAR. CAR HAS TO COME TO A COMPLETE STOP TO SHIFT DOWN FROM 3RD GEAR IN THESE SITUATIONS. TRANSMISSION IS ALSO VERY SLOW TO SHIFT IN MANY SCENARIOS, WHICH COULD BECOME DANGEROUS IF DRIVER NEEDS TO ACCELERATE TO AVOID A CRASH. FCA HAS COME OUT WITH MANY TRANSMISSION ECU UPDATES AND IS AWARE OF MANY COMPLAINTS WITH THIS TRANSMISSION, BUT HAS FAILED TO RESOLVE THE PROBLEM WITH THEM. PURCHASED NEW AND HAS BEEN HAPPENING SINCE AROUND 2K MILES, AT LEAST AROUND THE TIME I RECOGNIZED IT.

MY FIANCEE PURCHASED A 2015 JEEP CHEROKEE SUV 4X4 (CERTIFIED PRE-OWNED W/ ADDITIONAL, EXTENDED WARRANTY) ONE (1) MONTH AGO ALMOST TO THE DAY OF THIS INCIDENT REPORT. WHILE SHE WAS DRIVING THE VEHICLE VERY EARLY IN THE MORNING (APPROXIMATELY 5-5:30AM), THE CAR BECAME NON-FUNCTIONAL AND THE INSTRUMENT CLUSTER FLICKERED WITH WARNING LIGHTS APPEARING. THE CAR WAS IN MOTION WHEN THIS OCCURRED WITH NO OUTSIDE FORCES OR FACTORS TO CAUSE THIS TO HAPPEN. THE ENGINE COMPLETELY SHUT OFF AND THE CAR STALLED IMMEDIATELY, WHILE STILL MOVING. THE ELECTRICAL WAS ON AND DISPLAY WORKED, HOWEVER; THE CAR WOULD NOT GO AT ALL. THE CAR BEHIND HER HAD TO SLAM ON THEIR BRAKES AND LUCKILY NO ACCIDENT OCCURRED. HAD IT BEEN ANY LATER IN THE DAY OR ON A BUSY, MAJOR HIGHWAY; I FEAR IT WOULD HAVE BEEN MUCH WORSE. WE HAVE NOW BROUGHT IT TO A DEALERSHIP FOR DIAGNOSIS AND THEY CANNOT GET TO THE CAR FOR AT LEAST TWO (2) WEEKS WITH NO LOANER CARS AVAILABLE. WE WERE ADVISED TO CALL JEEP DIRECTLY AND GO OVER THE SITUATION AND THEY OFFERED NO HELP AT ALL BUT TO *POTENTIALLY* REIMBURSE RENTAL COSTS WHILE THE CAR WOULD BE REPAIRED (MUCH LATER AFTER THE RENTAL NEEDS TO BE PAID). THIS IS OUR SECOND JEEP AND I AM ABSOLUTELY DISSATISFIED WITH THIS AS THIS COULD HAVE COST MY FIANCEE HER LIFE AND THE LIFE OF OTHERS. WE NOW DO NOT KNOW THE BEST PATH FORWARD AND ARE TRYING TO FIGURE OUT A SOLUTION TO EITHER REPAIR OR REPLACE THE VEHICLE. MAYBE LEGAL ACTION IS REQUIRED. FOR BEING "CERTIFIED PRE-OWNED" THE LEVEL OF TRUST HAS DEFINITELY BEEN REDUCED IF NOT LOST COMPLETELY. I HOPE THIS GETS RESOLVED SOON AND THAT JEEP REALLY UNDERSTANDS THE SEVERITY OF THE ISSUE. IF A RECALL IS NECESSARY TO PREVENT INJURY OR DEATH, PLEASE FIX THIS AND MAKE IT RIGHT. PEOPLE BUY THESE CARS TO BE YOUR CUSTOMERS - DON'T DO WRONG BY THEM AND RISK THEIR LIVES TO PREVENT SPENDING TOWARDS THE RESOLUTION OF A COMMON PROBLEM.

I HAVE HARD SHIFTING AND NOICE FROM TRANSMISSION ,,IM UNDER WARANTEE BUT FCA DON'T WANT TO SOLVE THIS PROBLEM

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL NOISE AND THE GEARS FELT AS IF THEY HAD SLIPPED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM ALBUQUERQUE (8528 LOMAS BLVD NE, ALBUQUERQUE, MN 87110, 505-404-0108) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS INOPERABLE. THE VEHICLE WAS REPAIRED, BUT THE SYMPTOMS RECURRED. THE DEALER DIAGNOSED THE VEHICLE AGAIN, BUT COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 22,600. **TR MANUFACTERER NOTIFIED AUG18- RESPONSE WAS OUT AT WARRANTY WE CAN'T HELP YOU. CHRYSLER WAS NOTIFIED - 1800-334-9200 SAID OUT OF WARRANTY TIME. SERVICE WRITER HOWARD B COURTNEY TOLD US THE 9 SPEED HAS BEEN DISCONTINUED NO LONGER OFFERED. (HOWEVER A BIG SELLING POINT AT PURCHASE). WE ARE AFRAID TO GO OUT OF TOWN IN VEHICLE. NO HELP FROM DEALER OR CHRYSLER. EST. TRANS REPAIRS $4,000-$5,500. I WAS IN WARRANTY WHEN 1ST REPORTED. OUT BY 8 DAYS AT LAST VISIT. UPDATED 10/30/18*JB

DRIVING ON THE HIGHWAY, MY VEHICLE TRANSMISSION UNEXPECTEDLY SHIFTS TO NEUTRAL, AND IT SHOWS ON MY BOARD AS " SERVICE TRANSMISSION". IT CAN NOT SPEED UP SUDDENLY. THEN IT WILL GO BACK TO NORMAL AFTER I PARKED AND DRIVE. IT HAPPENED TWICE ALREADY ON THE HIGHWAY. FEEL VERY DANGEROUS.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE SERVICE SHIFTER ERROR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,853.

AN ALERT MESSAGE READS "SERVICE SHIFTER" ACROSS DASH MESSAGE CENTER WHILE DRIVING. . THE GEAR SHIFT WILL LIGHT UP EVERY GEAR AND NEITHER CLEAR OFF UNLESS I PULL OVER AND KILL THE ENGINE. THE MESSAGE DOES NOT STORE IN THE "ERROR MESSAGE" REPORTING SYSTEM AND I HAVE BEEN TOLD FROM THE DEALERSHIP I PURCHASED FROM AS WELL AS ANOTHER THAT THERE IS NO RECALL AND NOTHING CAN BE DONE SINCE THE MESSAGE ISN'T STORED. I'M READING REPORTS OF THESE MAKE/MODELS LOCKING UP THE STEERING AND CAUSING CRASHES.