2017 JEEP CHEROKEE Complaints

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. AFTER SHUTTING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO KAMAAINA MOTORS (400 E. KAWILI ST, HILO, HI) WHERE IT WAS DIAGNOSED THAT THE SHIFTER WIRING HARNESS WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,451.

ALTERNATOR IS DEAD ON 2017 JEEP CHEROKEE AT ROUGHLY 50K MILES. WAS BRAND NEW WHEN PURCHASED IN MARCH 2017 & HAVE HAD SERVICE SHIFTER MESSAGE POP UP SEVERAL TIMES. CAR HAS TURNED OFF WHILE DRIVING. AND NOW ALTERNATOR HAS DIED. TOOK TO DEALERSHIP EVERY TIME VEHICLE HAD AN ISSUE. DEALERSHIP DID A SOFTWARE UPDATE. COULDN'T EXPLAIN WHY CAR KEPT TURNING OFF WHILE DRIVING. NOW AT ALMOST 3 YEARS OLD & 50K MILES THE VEHICLE NEEDS A NEW ALTERNATOR.

MY CAR HAS THE 2.4 L ENGINE. IT HAS BEEN BURNING OFF A LOT OF OIL. THE DEALER CHANGED THE OIL AT 12,200 MILES ON APRIL 2, 2019. WE CHECKED THE OIL LEVEL LAST WEEK AND IT WAS LOW BY 2 QUARTS. WE TOOK IT BACK TO DEALER AND THE CHANGED OIL AND STARTED A OIL CONSUMPTION TEST. WE ARE BOTH RETIRED AND DRIVE ONLY ABOUT 6,000 MILES PER YEAR. WE PURCHASED THE JEEP NEW IN MARCH 2017 WITH 11 MILES AT 5500 MILES IN NOVEMBER 2017 WE ALSO HAD A "OIL LEAK" SYMPTOMS. GOOGLE THIS PROBLEM ON THE INTERNET REVEALS MANY CUSTOMERS OF THIS 2.4L JEEP AND CHRYSLER ENGINE HAVE PROBLEMS OF OIL " BLOWING OUT" . THE DEALER SAID NO "LOW OIL " LIGHT WILL WARN YOU OF LOW OIL PROBLEM. THEY SAID THE CAR WILL STOP RUNNING WHILE DRIVING. I FIND THIS RESULT TO BE UNSAFE AND UNACCEPTABLE. WHAT IS THE NHTSA DOING ABOUT THIS COMMON PROBLEM?

SERVICE SHIFTER CONTINOUSLY COMES ON. SPOKE WITH DEALERSHIP THEY SAY JUST TO TURN OFF AND TURN BACK ON TO FIX. PROBLEM WILL REOCCUR EVERY 100 MILES.

VERY FREQUENTLY WHILE DRIVING THE 'SERVICE SHIFTER' LIGHT WILL COME ON AND ALL OF THE LIGHTS ON THE PRNDL WILL BE SOLID RED, WHICH DOES NOT ALLOW THE OPERATOR TO BE ABLE TO SAFELY SHIFT FROM DRIVE TO PARK ETC. THE SERVICE SHIFTER LIGHT APPEARS ON THE DRIVE CONTROL SCREEN AND IS UNABLE TO BE CLEARED. I HAVE ALSO NOTICED THE ENGINE OCCASIONALLY LURCHING WHEN ACCELERATING FROM A STOP WHEN THE SERVICE SHIFTER LIGHT IS ON. AT FIRST THE 'SERVICE SHIFTER' LIGHT WOULD ONLY COME ON OCCASIONALLY, MAYBE EVERY MONTH OR SO, BUT NOW IT COMES ONLY 80% OF THE TIME I DRIVE IT. IT IS COMPLETELY RANDOM WHEN IT WILL APPEAR, IT HAPPENS WHILE DRIVING DOWN THE HIGHWAY AFTER 2 HOURS OF DRIVING. IT HAPPENS WHILE MAKING MY 5 MINUTE COMMUTE TO WORK, SOMETIMES IT APPEARS AS SOON AS I TURN ON MY CAR. THE ONLY WAY TO CLEAR THE MESSAGE IS TO PULL OVER AND TURN THE CAR OFF AND THEN BACK ON, AND THIS IS NOT ALWAYS EFFECTIVE.

SERVICE SHIFTER LIGHT CONTINUOUSLY COMES ON RANDOMLY WHILE DRIVING. IT IS RANDOM AND SEEMS TO BE STARTING TO HAPPEN DAILY. IT CAN HAPPEN WHEN IN MOTION AND HAS HAPPENED ALSO WHEN I JUST STARTED THE VEHICLE AND JUST SITTING.

MY 2017 JEEP CHEROKEE HAS 44,000 MILES ON IT. WHEN I TURNED IT ON THIS MORNING I GOT A MESSAGE THAT SAID "SHIFTER SERVICE". I HADN'T SHIFTED OR ANYTHING AT THAT POINT. I DROVE FOR ABOUT 10 BLOCKS AND IT STAYED ON THE WHOLE TIME. I THEN TURNED OFF THE CAR FOR A FEW MINUTES. WHEN I TURNED IT BACK ON, THE MESSAGE HAD DISAPPEARED. I CALLED THE DEALERSHIP AND THEY SAID IT COULD BE SOMETHING AS SIMPLE AS A LOOSE WIRE, OR AS COMPLEX AS AN ENTIRE SYSTEM REPLACEMENT. I'VE READ ONLINE THAT MANY PEOPLE ARE GETTING THIS SAME MESSAGE. AT THIS TIME THERE'S NO RECALL FOR IT.

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED APPROXIMATELY A YEAR AGO AND THE BATTERY HAD BEEN REPLACED TWICE. THE VEHICLE WAS TAKEN TO JEFF WYLER CHRYSLER DODGE JEEP RAM OF FT THOMAS (859-441-7800, LOCATED AT 100 ALEXANDRIA PIKE, FORT THOMAS, KY 41075) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 64737215. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

STOPPED AT A STOP SIGN WHILE DRIVING. ALL THE GEAR SELECTION LIGHTS CAME ON ALONG WITH "SERVICE SHIFTER" MESSAGE ON DASH DISPLAY. I HAD TO SHUT OFF ENGINE AND RESTART TO GET THEM TO TURN OFF. OPERATED NORMALLY AFTER THAT. DEALER SAYS CODE READER FAULT SAYS THAT SHIFTER WIRING HARNESS AND BEZEL HAVE TO BE REPLACED. SOME TYPE OF SHORT IN WIRING. THEY SAY IT IS NOT COVERED BY WARRANTY. I SEE OTHER YEARS OF THIS VEHICLE HAVE BEEN RECALLED DUE TO THIS ISSUE. NOT SURE WHY NOT THE 2017.

WARNINGS START RUNNING THROUGH DASH, SERVICE AIRBAG, SERVICE PARK BREAK, SERVICE SHIFTER, SHIFTER LIGHTS ALL LIGHT UP, JEEP FALLS OUT OF GEAR. HAS TO BE SHUT OFF AND RESTARTED SEVERAL TIMES TO GET IT TO EVEN MOVE, STARTS ALL OVER AGAIN. I SEE THIS IS A COMMON PROBLEM AND NEEDS TO BE ADDRESSED. COULD CAUSE A VERY BAD ACCIDENT IF IT OCCURS ON THE OPEN ROAD.