2015 JEEP CHEROKEE Complaints

'SERVICE SHIFTER' OCCURRED REPEATEDLY WHILE DRIVING ALL LIGHTS ON SHIFTER LIGHT UP AND THE INSTRUMENT CLUSTER LIGHTS COME ON CHECK ENGINE BLINKS THEN STAYS ON. HAS HAD SHIFTER REPLACED ONCE, NOW IN 4 MONTHS TIME IT DID THE SAME THING. BEGINS TO SHIFT HARD AND JERKS SOME WHILE DRIVING MAKING STEERING WHEEL MOVE RAPIDLY FOR A SPLIT SECOND ALL WHILE GOING DOWN ROAD DOING 25-30 MPH

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 45-50 MPH, THE CONTACT NOTICED THAT THE VEHICLE WAS SWITCHING GEARS VERY HARD AND THE TRACTION CONTROL AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (NORTHWEST CHRYSLER JEEP DODGE RAM, 19616 NORTHWEST FWY, HOUSTON, TX 77065) WHERE IT WAS DIAGNOSED THAT A SOFTWARE UPDATE WAS NEEDED. THE FAILURE RECURRED A TOTAL OF FOUR TIMES, AND EACH TIME THE DEALER GAVE THE SAME REPLY. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) AND STATED THAT THE SYMPTOMS WERE IDENTICAL, BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND THEY COULD NOT ASSIST WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.

JEEP CHEROKEE TRANSMISSION ISSUE. THE CAR HAS HAD ACCELERATION ISSUES FROM THE VERY START. BUT RECENTLY AT ONLY 38K MILES THE TRANSMISSION TOTALLY FAILED ON ME AND WOULD NOT ALLOW ME TO ACCELERATE ON THE HIGHWAY. THIS FAILURE WAS VERY DANGEROUS BUT LUCKILY I WAS ABLE TO GET OFF THE HIGHWAY WITHOUT INCIDENT. AFTER TURNING THE CAR OFF FOR A LONG WHILE THE CHECK ENGINE LIGHT WAS STILL ON BUT TRANSMISSION SEEMED TO BE FINE. NOW THE CHECK ENGINE LIGHT IS OFF, BUT I STILL PLAN ON TAKING IT TO THE DEALER AFTER READING THAT THIS IS A KNOWN ISSUE AND TENDS TO REOCCUR. MY WIFE IS NOW SCARED TO USE THIS CAR. HOW CAN A COMPANY GET AWAY WITH CHEATING CUSTOMERS THIS WAY?

MY DAUGHTER WRECKED ON 4/11 AND HER JEEP ROLLED TWICE IN WHICH THE FRONT AND SIDE AIRBAGS DIDN'T DEPLOY. THE ROOF SMASHED INTO HER HEAD REST RESULTING IN A CONCUSSION, FRACTURED HIP, AND TORN HAMSTRING. SHE WAS LIFELIGHTED. I CONTACTED JEEP AND THEY CONDUCTED AN INVESTIGATION AND THEY BELIEVED THE AIRBAG SYSTEM OPERATED PROPERLY. THE WRECK REPORT AND COPY OF JEEP'S REPORT IS INCLUDED.

PER TSB 08-029-16 FLAT TOWING THIS VEHICLE JEEP INSTALLED A WIRING KIT TO STOP A SEVERE WOBBLE WHILE TOWING. KIT WAS INSTALLED JULY 25 2016. WHILE TOWING THE JEEP DURING A TRIP ON APRIL 28, 2018 ON I255 E BYPASS AROUND SAINT LOUIS AT APPROX. 4:40 PM AT APPROX. 60 MPH I HAD THE SEVERE DEATH WOBBLE OCCUR. HEAVY TRAFFIC AND WHILE DECELERATING AND TRYING TO STOP (WHICH IS THE ONLY WAY TO STOP THE WOBBLE) I WAS NEARLY REAR ENDED BY A SEMI TRUCK. ON APRIL 29, 2018 AT APPROXIMATELY 2:30 PM WHILE EXITING I39 ONTO I39/90 IN WISCONSIN THE WOBBLE OCCURRED AGAIN AT APPROX. 50 MPH. AGAIN, THE WIRING FIX WAS INSTALLED AND I HAD IT CORRECTLY TURNED ON. THIS A DANGEROUS VEHICLE AND I REFUSE TO TOW IT 1 FOOT UNTIL JEEP STEPS UP TO THE PLACE AND DOES THE RIGHT THING. IN BOTH INSTANCES, TRAFFIC WAS HEAVY AND BRAKING QUICKLY TO STOP THE WOBBLE COULD HAVE CAUSED SERIOUS INJURY.

WE PURCHASED THIS VEHICLE NEW FROM AUTO NATION CHRYSLER JEEP & DODGE IN ROSEVILLE, CALIFORNIA ON APRIL 19, 2015, TO TOW FOUR WHEELS DOWN BEHIND OUR MOTORHOME. THE DEALER STATED THAT THIS VEHICLE WAS READY TO TOW WITH A TOUCH OF A BUTTON. ON TWO OCCASIONS WE HAVE EXPERIENCED A SEVERE FRONT WHEEL WOBBLE WHILE TOWING THE VEHICLE, LUCKILY AT SLOW SPEEDS DOWN THE ROAD. WE TOOK IT TO THE DEALER TO FIND OUT WHAT IS WRONG. WE ARE BEING TOLD THAT WE NOW HAVE TO HAVE A SPECIAL WIRING HARNESS INSTALLED ON OUR VEHICLE TO ELIMINATE THE PROBLEM. THE DEALER STATED THAT THIS IS NOT COVERED UNDER THE WARRANTY AND IT IS AT OUR COST. THE COST OF THIS WIRING HARNESS AND INSTALLATION IS OVER $700.00. WE HAVE COMPLAINED TO THE DEALER THAT WE SHOULD NOT HAVE TO PAY FOR THIS. THE DEALER HAS STATED THAT THEY HAVE TRIED TO CONTACT CHRYSLER/JEEP FOR AN ANSWER. I HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR SIX WEEKS NOW, WITH STILL NO ANSWER. WE ARE NOW COMING UP ON OUR TRAVELING TIME AND CAN NOT TOW OUR CAR AND GO ON ANY TRIPS DUE TO THE LIABILITY OF THIS SITUATION. WE CERTAINLY WOULD NOT HAVE PURCHASED THIS VEHICLE HAVING KNOWN ABOUT THIS PROBLEM. I HAVE ALSO READ ON THE INTERNET THAT THIS IS A KNOWN PROBLEM NOW WITH THIS VEHICLE.PLEASE HELP US GET THIS RESOLVED

THE TRANSMISSION SHIFTS HARD AND SOMETIMES SKIPS GEARS. IT WILL SHIFT VERY LATE AND DO A JOLT AND IT FEELS LIKES I WAS HIT BY ANOTHER CAR, GIVES A SLIGHT WHIPLASH FEELING TO THE PASSENGERS. SOMETIMES WHEN I GO FROM REVERSE TO DRIVE THE BACK WHEELS LOCK UP AND THE BACK HALF OF THE CAR LOWERS TO THE GROUND WHILE THE FRONT OF THE VEHICLE RISES. THE VEHICLE ALSO SOMETIMES ACCELERATES ON ITS' OWN WHEN I DON'T HAVE MY FOOT ON THE GAS. I CAN BE DRIVING AT ANY POINT AROUND 20-30MPH AND MY RPMS WILL JUMP TO 3000+ AND THE ENGINE MAKES LOUD NOISES LIKE IT IS BEING OVERWORKED TO GO 20 MPH AND IT WILL STAY LIKE THAT FOR A GOOD 4-8 SECONDS. ALL OF THESE PROBLEMS HAVE DRASTICALLY DECREASED THE MPG MY CAR GETS. ALL OF THESE PROBLEMS ARE WHEN THE CAR IS IN MOTION. THE "START/STOP" FEATURE ALSO HAS MANY PROBLEMS. IF I FORGET TO TURN IT OFF I CAN BE AT A RED LIGHT AND ONCE IT TURNS GREEN I LET GO OF THE BRAKE AND GO TO HIT THE GAS AND THE CAR IS STILL IN THE PROCESS OF STARTING BACK UP, TAKES ANYWHERE BETWEEN 1-3 SECONDS TO STARTUP. THIS HAS ALMOST CAUSED ME TO GET INTO SEVERAL ACCIDENTS. I DON'T FEEL SAFE IN THIS CAR ANYMORE. IT WAS FINE UP UNTIL ABOUT 30,000 MILES, BUT IT HAS GONE DOWN HILL SINCE THEN. I AM AT ABOUT 45,000 MILES RIGHT NOW.

"SERVICE SHIFTER" ERROR MESSAGE APPEARS AND ALL SHIFTER LIGHTS TURN RED. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION. THIS IS THE THIRD TIME IT HAS HAPPENED. THE SECOND TIME, THE VEHICLE WENT INTO LIMP MODE AND A "SERVICE TRANSMISSION" MESSAGE APPEARED. A VALVE THAT WAS STUCK WAS REPLACED 3 MONTHS AGO, NOW THE "SERVICE SHIFTER" MESSAGE IS BACK.

TRANSMISSION SHIFTS HARD AND OFTEN VIOLENTLY. WILL SHIFT HARD ENOUGH TO CAUSE A 2/3 EMPTY BOTTLE OF DRINK TO HAVE LIQUID FLY OUT OF THE BOTTLE IN THE CUPHOLDERS TO HOLD THE BOTTLE STATIONARY. SHIFTING CAN OCCUR AT VARIABLE SPEEDS BETWEEN 20-50 POSSIBLY HIGHER SOMETIMES. WE HAVE TOOK IT BACK TO THE DEALER TWICE WHERE THEY SAY A 2015 TRAILHAWK VEHICLE HAS THE NEED OF AN "UPDATE" TO CONTROL SHIFTING, BUT REFUSE TO LISTEN TO THE VEHICLE IS JUST SHIFTING TO HARD. IT HAS SHIFTED SO HARD THAT IT HAS THROWN US FOR WHILE DRIVING, AND IT SOUNDS LIKE SOMETHING IS HITTING UNDER THE CAR. THIS IS NOT THE NEED OF AN UPDATE, EVEN IF THE DEALER AND "JEEP" SAY THIS IS A THING, AND THAT WE ARE NOT THE FIRST TO HAVE THIS ISSUE, BUT THEY DON'T KNOW WHEN THEY WILL RELEASE THIS UPDATE TO "FIX" THE TRANSMISSION ISSUES. THE TRANSMISSION SHIFTS HARD AT VARIABLE TEMPERATURES TOO, BUT SOMEHOW THE DEALER CAN NEVER FEEL THE HARD SHIFT WHEN THEY TAKE IT OUT. THE HARD SHIFTS HAPPEN ON BOTH HIGHWAYS AND NEIGHBORHOOD ROADS, MULTIPLE PEOPLE HAVE FELT THIS SHIFT NOT JUST ONE PERSON.

HATCH DOOR RANDOMLY FAILS TO LATCH WHEN CLOSING. RECYCLE OF START/LOCK/PARK/ENGAGE DOES NOT CHANGE ANYTHING. CAN MANUALLY CLOSE HATCH BUT WILL NOT LOCK/ENGAGE. HATCH IS ELECTRIC, POCKET REMOTE, BUTTON ON DOOR AND BUTTON ON DASH WILL NOT RECYCLE THE LOCK TO ENGAGE. VEHICLE WAS STATIONARY AT PARKING LOT, OCCURRED AFTER LOADING AND THEN TRYING TO CLOSE DOOR WITH REMOTE.