2010 JEEP COMMANDER Complaints

VEHICLE IDLES POORLY AND 4 WHEEL DRIVE TRANSFER CASE MOTOR DOES NOT WORK AFTER DEALERSHIP PERFORMED N23 RECALL WORK. THIS IS A VEHICLE WITH LESS THAN 40,000 MILES ON IT. *TR

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE DECELERATED AND PROCEEDED TO STALL. THE FAILURE RECURRED VARIOUS TIMES AT SPEEDS BELOW 40 MPH. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. *TR

THE CAR DROVE FINE PULLED IT IN THE GARAGE. GOT UP THURSDAY MORNING TO GO TO WORK THE CAR TURNED ON AND STARTED SHAKING AND I TURNED IT OF TRIED ONCE MORE IT WOULD NOT TURN ON AT ALL. SO THEN I CHANGED THE CRANK SENSOR THE CAM SENSOR GOT A NEW BATTERY PUT NEW SPARK PLUGS THE TRUCK STILL WOULD NOT START. HAD A GARAGE LOOK AT IT THEY SAID IT WAS THE INTAKE MANIFOLD SO THEY THEREFORE TOLD ME TO TAKE IT TO JEEP BECAUSE IT WAS COVERED UNDER WARRANTY. I TOOK IT TO JEEP AND THE TOLD ME THIS WOULD NOT STOP MY CAR FROM RUNNING, THEY HAVE HAD MY CAR FOR A WEEK AND NO DIAGNOSIS. THIS CAR IS ONLY THREE YEARS OLD BUT JEEP CUSTOMER SERVICE SAYS TO ME YOU BOUGHT IT USED SO YOU DON'T KNOW WHAT WAS DONE TO THE CAR. SO I SAY TO HER YOUR QUALIFIED MECHANICS YOU HAVE WORKING AT THE DEALERS CANT DO THE JOB. WHAT GREAT CUSTOMER SERVICE JEEP HAS. AND THE DEALER IS SUPPOSE TO BE GETTING IN CONTACT WITH JEEP TECH'S IN CORPORATE TO TRY AND FIGURE OUT WHAT THE PROBLEM IS. STILL NO CAR 6/01/15. *TR

IN APRIL OF 2013 I STARTED HAVING TILTING ISSUES WITH MY HIGH-INTENSITY DISCHARGE HEADLAMPS AUTOMATIC HEADLAMP LEVELING SYSTEM. MY VEHICLE IS A 2010 JEEP COMMANDER. WHEN I DRIVE AT NIGHT MY LIGHTS WOULD LOWER ALL THE WAY DOWN RANDOMLY, LEAVING THE ROAD INFRONT OF ME PITCH BLACK. I HAVE BEEN FORCED TO DRIVE WITH MY HIGH BEAMS ON DURING THESE EPISODES UNTIL THE LIGHTS WOULD RAISE AGAIN TO THE NORMAL SETTING. WITH IN THE LAST TWO WEEKS THE LIGHTS WON'T RAISE AT ALL AND I AM FORCED TO LIMIT MY DRIVING AFTER DARK. I HAVE 2 SMALL CHILDREN AND CLEARLY THIS POSES A SAFETY ISSUE. I TOOK MY VEHICLE TO CUETER JEEP IN YPSILANTI, MI TO HAVE THE PROBLEM FIXED AND THE SERVICE TECH TOLD ME THAT HE COULDN'T FIX THE PROBLEM BECAUSE HE COULDN'T DUPLICATE THE PROBLEM. ( A RECAP: THE PROBLEM WAS THAT THE LIGHTS WOULD NOT MOVE INTO A LEVEL ADJUSTMENT AT THIS POINT AS I EXPLAINED TO THE SERVICE TECH.) WHEN I DROPPED OFF MY VEHICLE I ALSO HAD AN OIL CHANGE AND TAILGATE WORK DONE. I LEFT THE VEHICLE OVERNIGHT FOR ALL THE WORK TO BE COMPLETED AS THEY WERE WAITING FOR TAILGATE PARTS(DROP OFF TIME AT CUETER JEEP SERVICE 7AM THURSDAY APRIL 25,2013/ PICK UP TIME 12PM FRIDAY APRIL 26,2013). THE SERVICE TECH TOLD ME AT THE PICK UP TIME THAT HE COULDN'T DUPLICATE THE PROBLEM AND THAT HE COULDN'T FIX THE HEADLIGHT PROBLEM AND THAT THE HEADLIGHTS WERE ACTING THAT WAY BECAUSE THE HIGHBEAM AUTO DIM WAS TURNED ON, IN WHICH WAS NOT THE CASE AS THAT FEATURE WAS NOT TURNED ON NOR HAVE I EVER TURNED THAT FEATURE ON. MAY 1,2013 9:31AM, I TALKED WITH THE SERVICE MANAGER AT CUETER JEEP (RICHARD BAYER) AND HE TOLD ME THAT THEY COULDN'T FIGURE OUT THE PROBLEM UNLESS I LEFT THE VEHICLE OVER NIGHT SO THEY CAN DRIVE IT AT NIGHT AND I EXPLAINED TO HIM THAT I DID AND ALSO CONFIRMED THAT THE TECH'S LEAVE THE DEALERSHIP AT 6PM. SO MY SAFETY ISSUE HASN'T BEEN RESOLVED BY CUETER JEEP, MY 5 STAR DEALER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I JUST PURCHASED A USED 2010 JEEP COMMANDER LIMITED WITH 5.7 HEMI FROM PHILPOT MOTORS AND BROUGHT IT HOME JUNE 25TH, 2012. ON FRIDAY, JUNE 29TH ON MY WAY HOME THE ENGINE COMPLETELY SHUT OFF TWICE WITHIN 10 MINUTES. BOTH TIMES IT WAS AS I WAS COMING TO A COMPLETE STOP. I HAD TO PUT IT IN PARK AND TURN THE KEY AND IT STARTED RIGHT BACK UP LIKE NOTHING WAS WRONG. PHILPOT HAD IT BROUGHT TO AN AUTHORIZED JEEP DEALER (ALLEN SAMUELS) WHERE IT SAT FOR 2 WEEKS AND THEY COULDN'T FIGURE IT OUT OR REPRODUCE THE PROBLEM. PHILPOT SUGGESTED THEY CHANGE THE TIPM (POWER MODULE) AND RE-FLASH THE MEMORY WHICH THEY DID. I GOT IT BACK AND DROVE IT FOR ABOUT A MONTH AND ONCE AGAIN IT HAPPENED AT A STOP SIGN WHEN MY WIFE WAS DRIVING IT. THE ENGINE STOPPED COMPLETELY AND SHE HAD TO PUT IT IN PARK AND RESTART IT. IT JUST DIES WITH NO WARNING AT COMPLETE RANDOM TIMES WHEN COMING TO A COMPLETE STOP. I WAS DISGUSTED AND SO PHILPOT TOOK IT ONCE AGAIN AND SENT IT TO ALLEN SAMUELS. THEY HAD IT FOR ANOTHER 2 WEEKS AND STILL COULD NOT REPLICATE THE PROBLEM NOR FIND ONE. THEY EVEN CONTACTED CHRYSLER ENGINEERS AND THEY COULDN'T OFFER ANY ADVICE. I JUST GOT IT BACK THE OTHER DAY BECAUSE THEY COULDN'T FIGURE IT OUT. I EVEN CONTACTED CHRYSLER GROUP MYSELF AFTER THE FIRST OCCURRENCE AND THE GIRL WAS RUDE TO ME ON THE PHONE. SHE COULDN'T OR WOULDN'T HELP ME FIND A SOLUTION TO THE PROBLEM BECAUSE I WASN'T THE AUTHORIZED SERVICE CENTER. SHE SAID THE AUTHORIZED MECHANIC COULD ONLY CONTACT THEIR TECHS, NOT A CONSUMER. I CAN'T BELIEVE THAT CHRYSLER ENGINEERS AND AUTHORIZED SERVICE PEOPLE CANNOT FIND OR REPLICATE A PROBLEM THAT'S HAPPENED THREE TIMES NOW. I JUST WANTED MY JEEP FIXED BUT I GUESS CHRYSLER DOESN'T HAVE THE KNOWLEDGE OR KNOW HOW TO PINPOINT WHAT IS CAUSING THIS DANGEROUS PROBLEM. *TR

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. THE CONTACT STATED THAT THE KEY WAS RESISTANT TO BE REMOVED FROM THE IGNITION. THE CONTACT HAD TO REMOVE THE FUSE IN ORDER TO SHUT OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE KEY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED TO REPLACE THE BATTERY, WHICH WAS REPLACED BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 62,300.

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING AT VARIOUS SPEEDS AND UPON STARTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. A POWER MODULE, SPARK PLUGS, AND IGNITION COILS WERE REPLACED. THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS AWAITING A REPLY. THE FAILURE MILEAGE WAS 24,000.

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER SPORT. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 50 MPH WHEN THE VEHICLE ACCELERATED UNEXPECTEDLY AFTER THE BRAKES WERE DEPRESSED. SMOKE ALSO EMITTED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER ORIGINALLY STATED THAT THE ACCELERATOR WAS THE CAUSE OF THE FAILURE, BUT LATER STATED THAT THE FLOOR MATS WERE COVERING THE ACCELERATOR PEDAL AND CAUSED THE FAILURE. THE CONTACT ALSO STATED THAT A LOCAL BODY SHOP CONFIRMED THAT THE BRAKES FAILED AND WERE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 36,420. UPDATED 06/29/12 *BF UPDATED 07/10/12

DURING ACCELERATION THROTTLE BECAME STUCK. VEHICLE STARTED INCREASING IN SPEED WITHOUT THE PEDAL BEING DEPRESSED. I INITIALLY HELD ON THE BRAKES FOR 3 CONSECUTIVE COMPRESSIONS WITHOUT ANY NOTICEABLE DECREASE IN SPEED OR RPM. SHIFTED CAR TO LOWER GEAR ALONG WITH BRAKES, STILL RPM AND SPEED WAS INCREASING. PLAN B WAS TO SHIFT INTO NEUTRAL AND LET THE ENGINE BLOW OR SHUT VEHICLE OFF WHILE DRIVING ON BUSY HIGHWAY. IN THE MIDST OF GOING THROUGH THESE ACTIONS VEHICLE STOPPED ACCELERATING. GOING TO DEALER FIRST THING MONDAY MORNING, GOD ONLY KNOWS WHAT WOULD HAVE HAPPENED IF MY WIFE AND KIDS WERE IN THIS VEHICLE WHEN THIS NEGLIGENT, UNSAFE, HAZARD OCCURRED. THIS IS TOTALLY UNCALLED FOR IN A BASICALLY BRAND NEW VEHICLE, ME, MY SON AND THE INNOCENT PEDESTRIANS ALONG THE HIGHWAY WERE IN JEOPARDY WHEN THIS SAFETY INCIDENT OCCURRED. *TR

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD JERK VIOLENTLY AND MAKE A LOUD SOUND WHEN TURNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FAILURE WAS NORMAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 16,000. UPDATED 11/03/2011 *LN *TR