2017 JEEP COMPASS Complaints

TL* THE CONTACT OWNS A 2017 JEEP COMPASS. WHILE EXITING THE HIGHWAY AT 45 MPH, THE VEHICLE LOST ELECTRICAL POWER AND THE HEADLIGHTS DIMMED. THE CONTACT PULLED THE VEHICLE OVER AND THE ELECTRICITY AUTOMATICALLY RETURNED. THE VEHICLE WAS TAKEN TO THE DEALER (SUBURBAN CHRYSLER DODGE JEEP, 32850 FORD RD, GARDEN CITY, MI 48135), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED WHAT THE DEALER STATED. THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE FAILURE MILEAGE WAS 8,000.

AS MANY OTHER OWNERS OF VEHICLES WITH THE UCONNECT INFOTAINMENT SYSTEM WILL ATTEST, THE PARTNERSHIP WITH SIRIUSXM AND WEATHER ALERTS HAS BECOME AN ACTUAL ISSUE. SAD THAT IS THE CASE SINCE A SIMPLE FIX COULD BE PRESENTED BUT HERE WE ARE AS CUSTOMERS WITH AN UNSAFE AND SOMETIMES NEVER ENDING SUPPLY OF FULL SCREEN POPUPS OF WEATHER ALERTS ON OUR INFOTAINMENT SYSTEM. FCA, UCONNECT, AND SIRIUSXM ALL SEEM UNWILLING TO PROVIDE A SOLUTION TO THE NWS' GEOGRAPHIC WEATHER ALERTS. THESE ALERTS CAN AND HAVE HAPPENED AT A STEADY INTERVAL OF EVERY 30 SECONDS AND THEY NEVER LEAVE THE SCREEN UNLESS YOU CLOSE IT. NO MATTER WHAT YOU ARE DOING, TO INCLUDE GETTING NAVIGATED TO A POI, THE POPUPS OVERRIDE EVERYTHING. A SIMPLE FIX FROM CONNECT AND FCA WOULD BE TO PROVIDE A SETTING TO DISABLE ALERTS; ANOTHER OPTION WOULD BE TO HAVE THE ALERT "TIME OUT" AFTER 20 SECONDS. I AM AWARE THE ALERTS COME FROM NWS SO NO FIX TO THE CRAZY GEOGRAPHIC ALERTS TO THINGS 200 MILES AWAY. PLEASE PRESS FCA AND UCONNECT TO PROVIDE A SOLUTION TO THIS ISSUE THAT MANY MANY OWNERS ARE HAVING SIGNIFICANT COMPLAINTS ABOUT.

TL* THE CONTACT OWNS A 2017 JEEP COMPASS. WHILE DRIVING BETWEEN 25-30 MPH, THE EMERGENCY BRAKE INDICATOR ILLUMINATED. THE CONTACT STATED THAT ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND SHE WAS INSTRUCTED TO PARK AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO SANSONE CHRYSLER JEEP DODGE (90-100 US-1, AVENEL, NJ 07001), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. THE VIN WAS NOT PROVIDED.

SAFETY HAZARD POOR VISIBILTY HEADLIGHTS- HALOGEN BULBS H11LL. POOR VISIABLILTY LOW LUMENS TERRIBLE ROAD LIGHT DISTANCE. DEALER CHECKED STATED LIGHTS WERE FINE.

FRONT END CROSSMEMBER OR ALSO CALLED SUBFRAME HAS ROTTED AND RUSTED CLEAR THROUGH AT JUST OVER 10 YEARS OLD I WAS INFORMED BY CAR MECHANIC. JEEP ACKNOWLEDGED THE ISSUE WITH THE BAD SUBFRAMES AND PUT AN EXTENDED WARRANTY ON IT. THAT ONLY LASTED 10 YEARS. SO CAR IS NOW UNSAFE FOR THE ROAD AND REPAIRS ARE MORE THEN CARS WORTH. HAVE READ 1,000S OF OTHER COMPLAINTS ONLINE FOR SAME ISSUE WITH 2007 AND 2008 COMPASSES.

MY NEW CAR COMES WITH A FREE TRIAL PERIOD OF SIRIUSXM TRAVEL LINK. PART OF THIS FEATURE IS TRAVEL ALERTS WHICH APPEAR ON THE CENTER CONSOLE TOUCH SCREEN. THERE IS NO METHOD FOR DISABLING THESE ALERTS, AND DEPENDING UPON WHERE YOU ARE, YOU CAN RECEIVE MULTIPLE ALERTS PER HOUR. THESE CAN SOMETIMES BE FOR WEATHER OVER 200 MILES AWAY FROM YOUR CURRENT POSITION. THE ONLY WAY TO CLEAR THE MESSAGE IS TO PHYSICALLY REACH OVER AND TOUCH THE SCREEN. THIS FEATURE NEEDS TO HAVE A SETTING TO DISABLE. ON A RECENT TRIP DRIVING IN THE SNOW NEAR MULTIPLE WEATHER PATTERNS, I WAS REACHING FOR THE SCREEN EVERY 5 MINUTES BECAUSE IT BLOCKS THE MAP WHICH I NEEDED TO FOLLOW. IT'S LIKE MY CAR IS FORCING ME TO BE A DISTRACTED DRIVER. HOW CAN THIS POSSIBLY BE CONSIDERED A 'SAFETY FEATURE' BY SIRIUS XM?

THE UCONNECT 8.4 RADIO/HEAD UNIT WILL DISPLAY WEATHER ALERT POPUPS WHILE DRIVING, RESULTING IN DISTRACTION DUE TO BOTH THE AUDIO AND VISUAL ALERT AND REQUIRING PHYSICAL INTERACTION WITH THE TOUCH SCREEN DEVICE. THERE IS NO WAY TO DISABLE THE ALERTS, EVEN AFTER UNSUBSCRIBING FROM THE "FEATURE." JUST AS SCROLLING AND SETTINGS MENUS ARE DISABLED WHILE IN MOTION FOR SAFETY, THERE SHOULD BE NO POPUPS AND REQUIRED INTERACTION WHILE IN MOTION. ATTACHED PHOTO IS FROM LAST SUMMER, BUT ISSUE IS ONGOING ANYTIME ANY NATIONAL WEATHER SERVICE ALERT IS ACTIVE WITHIN A ~400 MILE RADIUS.

ATTACHED PLEASE FIND MY WORK ORDERS AND THE NUMBER OF TIMES I HAVE CALLED TOW TRUCKS. SINCE DECEMBER 31, 2017, I HAVE BEEN DEALING WITH CONTINUOUS STARTING ISSUES WITH MY 2017 JEEP COMPASS, I HAVE CALLED (5) TOW TRUCKS SO FAR, THE DEALERSHIP CLAIMS SINCE THEY CANNOT DUPLICATE THE ISSUE AT THE DEALERSHIP, THEY CANNOT FIND ANYTHING WRONG WITH MY VEHICLE AND CONTINUE TO RETURN MY CAR KEYS BACK TO ME. MY ONLY SOLUTION FOR NOW IS TO CONTINUE CALL TOW TRUCKS, MY VEHICLE IS STILL UNDER WARRANTY, I HAVE MAILED, RECORDED AND PROVEN EVIDENCE OF MY STARTING ISSUES, NOW IT IS ALMOST MARCH AND MY 2017 JEEP COMPASS STILL HAS STARTING ISSUES. TWO OUT OF THE SIX TOW TRUCK WORKERS INFORMED ME THAT THEY HAVE TOWED NEW JEEP COMPASS'S AND THE REASON FOR THE TOWING IS DUE TO STARTING ISSUES. I WOULD LIKE TO REQUEST AN INVESTIGATION TO SEE IF THERE IS ANY RECALLS NEEDED FOR THIS PARTICULAR ISSUE. I HAVE LOST COUNT ON HOW MANY TIMES I HAVE CALLED FCA, SPOKEN TO MANAGERS, SERVICE MANAGERS AND NOW THE DISTRICT MANAGER AND I HAVE GONE NOWHERE. MY FIRST ROADSIDE ASSISTANCE WAS ON JANUARY 1, 2018, THEY TRIED TO JUMPSTART THE BATTERY NO SUCCESS, I WAITED UNTIL JANUARY 2, 2018 TO CALL A TOW TRUCK TO TOW MY VEHICLE TO THE DEALERSHIP SINCE IT WAS A HOLIDAY, TOOK 4 HOURS FOR THEM TO ARRIVE. SINCE FEBRUARY 18, 2018, MY 2017 JEEP COMPASS IS STILL AT THE DEALERSHIP "UNREPAIRED" THEY PLAN ON RETURNING ME MY VEHICLE THIS WEEK.

I HAVE BEEN EXPERIENCING STARTING ISSUES WITH MY 2017 JEEP COMPASS SINCE DECEMBER 2017, IT IS NOW ALMOST MARCH 2018. I HAVE CALLED SO FAR 5 TOW TRUCKS AND EACH VISIT AT THE DEALERSHIP THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE. I HAVE PLEADED WITH THEM REGARDING MY SAFETY CONCERNS, BUT PURSUANT TO THEIR "POLICY" THEY RETURN ME MY CAR KEYS BACK. THEY WANT ME TO CONTINUE CALLING TOW TRUCKS UNTIL THEY CAN FIGURE OUT WHAT IS WRONG WITH IT.

1. MILEAGE 214 - DRIVING CAR ON CITY STREET, SCREEN SYSTEM WENT OUT - HEAT, BACK UP CAMERA, RADIO, ETC. 2. MILEAGE 887 - DRIVING CAR - IN DRIVE, BUT JUST BARELY SO BECAUSE HAD BACKED OUT OF PARKING SPOT AND WAS ONLY A FEW FEET FROM WHERE PUT INTO DRIVE - CAR SUDDENLY LURCHES AND STOPS. TOWED TO DEALER. FOUND "RUBBED THROUGH WIRING" IN TRANSMISSION HARNESS. 3. MILEAGE 1632 - SAME AS PROBLEM 1. FOUND TO BE INTERNAL DEFECT, REPLACED RADIO/TELEMATICS GATEWAY MODULE. 4. MILEAGE 3329 - DRIVING IN STOP AND GO TRAFFIC IN CITY ON A CITY STREET (NOT HIGHWAY), STOP IN LINE OF TRAFFIC. AUTO/START/STOP ENGAGES TO STOP ENGINE. WHEN FOOT LIFTED FROM BRAKE, CAR WON'T START BACK UP. ERROR CODE FOR STOP/START. TURN CAR COMPLETELY OFF AND ON, ENGINE TURNS OVER, BUT ERROR CODE REMAINS. IN SHOP FOR THIS NOW.