2012 JEEP COMPASS Complaints

MY TEENAGE DAUGHTER WAS RETURNING HOME FROM WORK ON A BUSY CITY STREET WHEN SHE WAS STARTLED BY A LOUD ABRUPT NOISE. SHE LOOKED OVER AND SAW THE PASSENGER-SIDE ACTIVE HEAD RESTRAINT HEADREST HAD SHOT OUT. QUITE SHAKEN, SHE ARRIVED HOME TO TELL ME SOMETHING HAD HAPPENED IN THE CAR. UPON EXAMINATION OF THE HEADREST, IT WAS CLEAR THAT IT HAD NOT 'DEPLOYED' OR 'TRIGGERED.' THE CLAMPS THAT ARE SUPPOSED TO RELEASE THE BAR WHEN DEPLOYING WERE STILL IN PLACE, HOLDING THE BAR. INSTEAD, THE PLASTIC THAT HOLDS THE BAR IN PLACE HAD BROKEN, ALLOWING THE HEADREST TO VIOLENTLY SHOOT OUT. FORTUNATELY, NO ONE WAS IN THAT SEAT AT THE TIME. AND EVEN MORE FORTUNATELY, IT DID NOT HAPPEN ON THE DRIVER'S SIDE WHILE MY DAUGHTER WAS DRIVING, AS THE RESULTS COULD HAVE BEEN CATASTROPHIC. I CALLED THE JEEP CUSTOMER SERVICE NUMBER, THINKING THAT THEY WOULD HELP REMEDY THE SITUATION AND WANT TO KNOW THAT THIS CAN HAPPENED. TO MY DISMAY, THEY SAID THERE WAS NOTHING THEY WOULD DO. I WAS TOLD TO TAKE IT TO THE NEAREST JEEP DEALERSHIP AND PAY TO HAVE IT REPAIRED. NATURALLY, I WAS STUNNED AT THEIR INDIFFERENCE TO SUCH A SERIOUS FLAW IN THEIR VEHICLE. A WRITTEN MESSAGE TO JEEP WAS NEVER RESPONDED TO. I CALLED A JEEP DEALERSHIP, BUT THEY TOLD ME TO CALL JEEP. CLEARLY WHAT HAPPENED TO THE HEADREST SHOULD NOT HAVE. IT SEEMS THERE IS A FLAW IN THE DESIGN THAT ALLOWED THIS HAPPEN. I ONLY HOPE JEEP TAKES RESPONSIBILITY FOR THIS PROBLEM AND ADDRESSES IT BEFORE SOMEONE IS SERIOUSLY INJURED'OR WORSE.

WHILE DRIVING MY JEEP IT JUST STALLED ON ME IN THE MIDDLE OF THE CITY ROAD WITH NO WARNING AT ALL THE CAR DOESN'T TURN OFF IT JUST WON'T DRIVE ANYMORE WHEN I PUSH ON THE GAS PEDAL SO I JUST PUT THE CAR IN PARK AND TURN THE CAR OFF AND TURN IT BACK ON AND IT DRIVES IT DOES THIS A LOT TO ME WHILE I AM DRIVING IT.

AFTER I PUMPED GAS INTO THE CAR, AS SOON AS I EXITED THE GAS STATION AND ENTERED ON THE STREET THE CAR ENGINE GOES OFF, NO POWER STEERING, NO ACCELERATION. I PULL OVER TO THE RIGHT AND PUT THE CAR ON PARK AND RESTART THE CAR. IT WAS OK. I WAS HESISTANT TO GET ON THE FREEWAY SO I DROVE TO A EMPTY LOT TO SEE IF IT HAPPEN AGAIN AND SURE ENOUGH AS SOON AS I TRAVEL A FEW YARDS, THE ENGINE GOES OFF AGAIN. SCARY IF IT HAPPENS IN THE MIDDLE OF THE FREEWAY WITH LOTS OF TRAFFIC.

FUEL SYSTEM RELAY: THE FUEL SYSTEM RELAY WITHIN THE TIPM BECAME CORRODED AND THE CAR WILL NO LONGER START. HAD TO GET IT TOWED TO THE DEALER AND FACING A $500 REPAIR CHARGE NOW FOR SOMETHING COMPLETELY IRRELEVANT TO USE. THIS IS THE EXACT SAME ISSUE SEVERAL OTHER COMPASS DRIVERS ARE FACING. CHRYSLER DID NOT INCLUDE THIS VEHICLE IN THEIR RECALL FOR THE SAME ISSUE (ONLY CHEROKEE'S AND DODGE DURANGO'S WERE INCLUDED).

TL* THE CONTACT OWNS A 2012 JEEP COMPASS. UPON FUELING THE VEHICLE, THE FUEL PUMP MADE A CLICKING NOISE. THE FILLER FAILED TO RECEIVE THE FUEL, CAUSING IT TO HAVE TO BE PUMPED SLOWLY DUE TO THE FAILURE. THE DEALER (WESTBURY JEEP CHRYSLER DODGE RAM SRT, 100 JERICHO TURNPIKE, JERICHO, NY 11753, (516) 336-4784) WAS UNABLE TO PROVIDE AN APPOINTMENT WITHIN A REASONABLE TIME FRAME. AN INDEPENDENT MECHANIC INSPECTED AND DIAGNOSED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. *TT *TR

WHILE DRIVING MY JEEP ALL OF A SUDDEN THE ENGINE STALLED. NO WARNING. NO OTHER ISSUES. I TRIED TO RESTART AND MY ENGINE LIGHT CAME ON AND THE ELECTRONIC THROTTLE CONTROL {ETC} LIGHT CAME ON. THE ENGINE WOULD NOT TURN OVER, BUT KEPT TRYING TO START UNTIL I TURNED KEYS TO OFF. I WAITED 10 MINUTES AND TRIED IT AGAIN. IT STARTED, HOWEVER THE ENGINE LIGHT STAYED ON. I WAS ABLE TO DRIVE HOME WITHOUT ANOTHER INCIDENT.

FIRST MY CHECK ENGINE LIGHT TURNED ON AND I STARTED TO LOSE POWER. I BROUGHT THE CAR INTO A DEALERSHIP TO FIGURE OUT WHAT WAS WRONG, THEY SAID IT WAS A 4TH CYLINDER MISFIRE (THIS CAR IS A 2012 JEEP COMPASS, ONLY 84,000 MILES), SO THEY REPLACED THE ENGINE BLOCK. THEY HAND ME THE CAR BACK, I HAD THE SAME PROBLEM OF NO POWER. NOW THEY ARE CLAIMING A SENSOR IS FAILING IN THE TRANSMISSION AND I WILL HAVE TO REPLACE TO TUBE COMPARTMENT OF THE TRANSMISSION. NOT SURE THE EXACT SENSOR THEY WERE TALKING ABOUT THOUGH.

2012 JEEP COMPASS CHECK BALL ISSUE I HAVE A 2012 JEEP COMPASS WITH 59,000 MILES ON IT. DURING A FUEL STOP TWO WEEKS AGO, I DISCOVERED THE NOZZLE WOULD SHUT OFF AFTER FUELING FOR A FEW SECONDS. TO ENSURE IT WASN'T THE NOZZLE AT THE FUEL PUMP, I TRIED 3 OTHER PUMPS AT DIFFERENT GAS STATIONS. SO, I TOOK THE VEHICLE IN TO THE DEALERSHIP TO GET A DIAGNOSIS. THE MECHANIC SAID THE CHECK BALL VALVE IN THE FUEL TANK IS STUCK AND THE ONLY WAY TO HAVE THIS ISSUE REPAIRED IS TO REPLACE THE ENTIRE FUEL TANK. THE TOTAL COST WITH THE NEW FUEL TANK AND LABOR WILL BE $1,600. JUST TO HAVE A SECOND OPINION, I TOOK IT TO A WELL RESPECTED LOCAL MECHANIC IN MY TOWN AND HE TOLD ME THE SAME THING. I KNOW THE SMALLER JEEPS, LIKE THE COMPASS, HAVE HAD FUEL TANK RECALLS IN THE PAST BECAUSE OF VENTILATION ISSUES AND THE ROLL OVER VALVES. THERE WERE A LOT OF PEOPLE ON JEEP FORUMS COMPLAINING ABOUT THIS. SOME FOLKS WERE ELIGIBLE FOR RECALLS AND SOME WERE NOT. THE OTHER FUEL TANK ISSUE I READ ABOUT WAS THE ISSUE I AM HAVING WITH THE CHECK BALL BEING STUCK AND HAVING TO PAY FOR A NEW FUEL TANK. PERSONALLY, I THINK IT IS RIDICULOUS AND I'M NOT THE ONLY ONE, THAT A PERSON HAS TO PAY TO HAVE AN ENTIRE NEW FUEL TANK INSTALLED BECAUSE A COMPANY IS MANUFACTURING VEHICLES WITH DEFECTIVE FUEL TANKS. SO, WHAT HAPPENS WHEN I DRIVE A HUNDRED MILES AND THE NEW FUEL TANK CHECK BALL GETS STUCK? DO I HAVE TO GO BACK TO THE MECHANIC, PAY $1,600 AND HAVE THIS PERSON INSTALL A NEW TANK EVERY TIME THE CHECK BALL GETS STUCK? IT'S SENSELESS THAT THE CONSUMER HAS TO WORRY ABOUT A VEHICLE'S UNRELIABILITY BECAUSE OF A MANUFACTURER'S FLAW AND THE COMPANY NOT DOING ANYTHING ABOUT IT. I CALLED JEEP CORPORATE AND THEY SAID THEY CAN'T DO ANYTHING TO HELP ME. I WANTED TO LET THE NHTSA KNOW THAT THE FCA CAR COMPANY IS CONTINUING TO SEND FLAWED PRODUCTS OUT THE DOORS OF THEIR FACTORIES AND IGNORING THE ISSUE.

THE TRANSMISSION DIPSTICK TUBE IS BROKEN IN IN 5 YEARS WITH LESS THAN 42000 MILES! NO ONE TOUCH IT, JUST TODAY AFTERNOON, AFTER I FILLED THE GAS, I FOUND SOMETHING STRETCH OUT IN THE FRONT UNDER THE COVER, I LOOK CLOSELY, A TUBE! I OPEN THE COVER, AND FOUND THE TRANSMISSION TUBE HAS BEEN BROKEN SOMETIME! NO ONE HAS TOUGH INSIDE, AND THERE IS NO ACCIDENT IN MY CAR. THE JEEP COMPASS DESIGN MUST HAVE DEFECT, I SEARCH ONLINE, MANY PEOPLE HAVE SAME PROBLEM! ALSO, COULD NOT PULL UP THE WINDOWS, BUT COULD PULL DOWN THE WINDOW, THE ELECTRICAL SYSTEM HAS DEFECTS.

VEHICLE STARTED MAKING A THUMPING NOISE IN REAR END AND STARTED TO GET WORSE. IT ALSO HAD A HIGH PITCH WHINING NOISE COMING FROM THE REAR END. I HAD JUST REPLACED THE REAR BARRING SO I DIDN'T THINK IT WAS THOSE THAT HAD STARTED TO GO BAD WITHIN 3 MONTHS OF REPLACING THEM. I TOOK IT TO GET LOOKED AT AND THE MECHANIC TOLD ME THE WHOLE REAR END WOULD HAVE TO BE REPLACED BEFORE IT SNAPPED IN HALF WHILE DRIVING DOWN THE ROAD. THE CRADLE ARMS AND EVERYTHING THAT WAS ATTACHED TO IT WAS RUSTED, PITTED AND CRUMBLING IN HIS HANDS. THE FRAME WAS RUSTED COMPLETELY THROUGH. HE TOLD ME I WAS LUCKY I DIDN'T HIT A POT HOLE BECAUSE THAT IS ABOUT ALL IT WOULD HAVE TAKEN TO BREAK IT. THE HUBS AND BARRINGS WERE ALSO RUINED AND NEEDED TO BE REPLACED AFTER INSTALLING THEM LESS THAN A YEAR AGO.