2023 JEEP GLADIATOR Complaints

On [XXX], I purchased a 2023 Jeep Gladiator from Lakeland Chrysler, Dodge, Jeep Ram in Lakeland, Florida. At the time of purchase. I purchased a 36K/3 Year Bumper to Bumper warranty on the vehicle. After purchasing the vehicle, I noticed that several lights would come on in the vehicle. So I took the vehicle to the shop. The vehicle was taken to Posner Park Chrysler, Dodge, Jeep , RAM. A diagnostic test was completed, and they informed me that the airbags were inoperable, and the harnesses were sliced. The front door lock was also not working as well as other items. There was no way for me to know that the airbags were in that type of shape when I purchased the vehicle. I contacted Lakeland Jeep and spoke to about 5 managers as well as my salesperson Kyle. Justin Purdy asked me to forward the paperwork to his email and ii did do so. The problem is that I was sold a vehicle that was unsafe, and I purchased a warranty to cover the cost of the repairs. No one from Lakeland Jeep has contacted me back about this situation. I have spent $2,600 in repairs that I should not have had to pay. I am filing this complaint because this is not the proper way to deal with customers. I going to take the appropriate actions against this dealership starting today. I should not have had to pay this amount of money for these repairs. The warranty did not cover the repairs. The dealership should have made sure the vehicle was inspected prior to selling this vehicle to me. I have pictures of the vehicle prior to purchase that was on the dealership’s website. I have screen shots of the vehicle. I have my bill of sale which contains the warranty that was purchased. This is unfair and unethical. I am not happy about how I have been treated and I am not happy with the fact that I was driving a vehicle without all the safety equipment in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This version of the jeep has two batteries, a main and auxiliary. The auxiliary battery is used to power the cpus and such. Tens of thousands of Jeep owners have to disable this aux battery. This is due to both batteries not being charged and charged in a way that destroys both batteries. The cause of this is an engineering fault. Two batteries in parallel as in this case MUST be that same voltage and chemistry. Jeep has engineered the process to allow the aux battery to run down independent of the main. This unbalanced electrical situation destroys both batteries. Jeep will do nothing about it, the mechanics are in denial about it and can only return the vehicle back to it's defective state.

The contact owns a 2023 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the front of the vehicle started wobbling abnormally. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The vehicle was taken to a local independent mechanic for a second opinion, and the contact was informed that the steering stabilizer needed to be repaired. The vehicle was repaired with an aftermarket part; however, the failure reoccurred. There was an appointment scheduled with the dealer to inspect the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 66,000.

Check engine light illuminated...Service Shifter displayed, auto start/stop illuminated followed by loss of power steering ans vehicle would not shift automacially into to passing gear/ lower gears. Stopped shut off truck cleared code ..resumed Driving. This happened 4 times in last 3 weeks. Made appt at local dealer to correct issue. We ll see how it goes. This is a known issue with Jeep and tgey have faile to address issue. Very dangerous, not buying snother Jeep

The contact owns a 2023 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 24V652000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

This is in regards to the current NHTSA investigation PE24024. I work at an automotive repair shop in Fort McMurray, Alberta, Canada. We have a customer with a number of Jeep Gladiators that they use for their business (surveying on a local mine site). We have had six of them come in and we have noted that it seems like the relays in the under hood fuse panel appear to have been hot/overheating. See attached pictures. I have no idea if this is related, of course, but I did want to submit the pictures for your review. We have been unable to determine why the relays are doing this. Note that I am not the owner of the VIN provided.

Merging on to the Interstate when noticed all the gauges were not working. No speedometer, tach, information center completely black. Checked all fuses and nothing

My check engine light came on and I was told it set a code for a flash update . Dealership did the update and told me if the light came back on it was the fuel pump . Light came back on and I took it back immediately to dealership . They said perfectly safe to drive , it’s the fuel pump . My jeep truck only has 22,000 miles on it . Three days later I was driving home and the vehicle engine light was turned off by the dealership a second time and the fuel pump went out while I was driving with no light warning or nothing and my truck came to a sudden stop in the midst of me driving . Traffic was behind me and beside me . I was nearly missed . Jeep evidently has known of this same massively reported issues with previous models from 2020-2022 models. This is a huge issue driving and the vehicle just came to a sudden stop Locked down the shifter . Could not move the shifter without assistance to even put the truck in neutral to move it out out of the middle of traffic. Luckily the towing company knew how take the key and strap it into neural to move it . I pray Jeep Manufacturers are held accountable for not having this already become a safety recall . I seen many reports of this exact issue for their models since 2020 on Jeep Group Facebook community complaints for the Jeep Gladiator trucks after I experienced this possible death threat . Woe to the consumer whose lives could be at stake.

The contact owns a 2023 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the instrument panel failed to display pertinent vehicle information. The vehicle was taken to the dealer, but the vehicle was not yet diagnosed; however, the contact was informed that there was an electrical failure observed in several electrical components, that was possibly caused by excessive moisture. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 10,000.

On November 3rd, while driving on the interstate, we drove over some uneven pavement. The steering wheel and vehicle started shaking. After slowing down, the shaking disappeared. It then reappeared again after another rough patch of highway. This is the 3rd time it's happened while we've owned the vehicle. Dealer always downplays our concerns.