2017 JEEP GRAND CHEROKEE Complaints

vehicle will randomly shut off with out warning, error message occurs about gears cant be switched and shuts off

Automatic head rest randomly activated and head rest “exploded”. It only happened with the driver headrest

I was on the highway and the vehicle shut off. On another incident I was driving the vehicle and the power steering wen out on the vehicle. On another incident after the power steering went out the vehicle put a notice on the dash to put the vehicle in park when the vehicle was already in park. I tried to turn the vehicle off and it would not allow me to do so. Then after repaired multiple times the battery started to over charge to 21 voltage. At this point, the vehicle is just not safe to drive.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the "Liftgate Cannot Be Opened While Vehicle Is In Motion" message was displayed. Additionally, there was a burning odor detected after pressing the Auto Start/Stop button to start up the vehicle, with smoke coming from underneath the hood. The power liftgate was intermittently inoperable and also inadvertently opened while parked in the garage. The dealer was made aware of the failure and confirmed there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the VIN was not included in the recall. The failure mileage was approximately 80,000.

My 2017 Jeep Grand Cherokee “electric stability control” warning light appears on the dashboard. My vehicle accelerates/decelerates unexpectedly. With young children in my vehicle daily, this continued incident puts my family at risk. After inspection from my Jeep/Dodge dealer, a faulty transfer case has been identified as the issue.

Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.

Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.

I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, excessive white smoke was coming from the exhaust pipes and the vehicle would not properly accelerate and experienced hesitation and stalling. The vehicle was taken to the local mechanic who diagnosed that cylinder #3 was faulty and coolant was intruding into the engine. The engine eventually failed and could no longer be started. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 84,000.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.