2014 JEEP GRAND CHEROKEE Complaints

I BOUGHT THE VEHICLE NEARLY 2 YEARS AGO AND IT HAS HAD THIS PROBLEM INTERMITTENTLY. AT LEAST ONCE A WEEK, THE RADIO/PHONE/NAVIGATION PANEL WILL NOT START WHEN THE CAR DOES. SO I HAVE NO HEAT OR AIR CONDITIONING, NO BACK UP CAMERA, NO RADIO, NO HANDSFREE PHONE. THIS SITUATION USUALLY LASTS ABOUT 5 MINUTES BUT EVENTUALLY WILL START. I HAVE NOT BEEN TO THE DEALERSHIP TO SEE ABOUT IT SO I DON'T KNOW WHAT IT IS. BUT THIS HAS THE POTENTIAL TO BE VERY DANGEROUS FOR ME. I AM A REALTOR AND I'VE PUT 70K MILES ON MY CAR IN THE PAST YEAR. I AM IN IT ALL THE TIME AND I NEED THESE FEATURES TO WORK. I BOUGHT THIS PARTICULAR VEHICLE USED AND I LOVE EVERYTHING ABOUT IT, EXCEPT THIS. PLEASE DO A RECALL ON THIS FEATURE. I'M NOT THE ONLY PERSON THAT HAS HAD THESE PROBLEMS.

THE ACTIVE HEAD REST DEPLOYED WHILE WE WERE PARKED AND EATING TACO BELL AFTER DRIVING THROUGH THE DRIVE THROUGH. MY GIRLFRIEND AND I HAD PARKED THE JEEP AND BEGAN EATING SOME TACOS. WHILE PARKED, I HEARD A POP SOUND LIKE AN EXPLOSION. IT SOUNDED LIKE A PISTOL HAD BEEN SHOT OFF NEAR MY VEHICLE, I EVEN DUCKED FOR COVER TO ANTICIPATE THE POSSIBILITY OF MORE SHOTS, THEN I REALIZED MY GIRLFRIEND WAS INJURED. SHE HAD BEEN HIT IN THE BACK OF THE HEAD. NOT BY A GUNSHOT BUT BY MY JEEP GRAND CHEROKEE'S (LIMITED 4X4 3.6L V6 2014) ACTIVE HEAD REST SAFETY SYSTEM HAD DEPLOYED WHILE PARKED AND STRUCK HER IN THE BACK OF THE HEAD WHILE WE ATE FOOD IN THE PARKING LOT. MY GIRLFRIEND IS [XXX] AND SHE HAS SINCE SEEN A DOCTOR AND MISSED TIME OFF OF WORK OVER THE INJURY AND PAIN RESULTING FROM THIS DEFECTIVE HEADREST. AFTER READING THAT THERE HAVE BEEN OVER 150 COMPLAINTS OF THIS OCCURRING ALREADY, JEEP, CHRYSLER, DODGE, IS WELL AWARE OF THIS AND THEY HAVE DONE NOTHING TO MAKE ITS OWNERS AWARE OF THE ISSUE. THEY SHOULD BE RECALLING THIS IMMEDIATELY AND THEY KNOW IT. BUT BECAUSE THE DEVICE CANNOT BE REASSEMBLED AFTERWARDS AND MUST BE REPLACED ENTIRELY (COST FOR THE HEADREST ALONE IS ABOUT $800) AND THERE'S TWO PER VEHICLE (AT A MINIMUM) WHICH WOULD RESULT IN JEEP HAVING TO SPEND A GREAT DEAL OF ADDITIONAL TIME AND RESOURCES INCLUDING THE MOST IMPORTANT TO THEM - MONEY. SO BECAUSE JEEP DIDN'T WANT TO ACCOUNT FOR A SMALL DEDUCTION IN THEIR 1.6 BILLION DOLLARS IN PRE-TAX ANNUAL PROFITS, MY GIRLFRIEND AND I HAVE HAD TO SUFFER INSTEAD. THIS IS A VERY DANGEROUS ACCIDENT AND JUST IMAGINE IF I WERE DRIVING ON THE HIGHWAY WHEN IT DEPLOYED AND STRUCK ME I WOULD BE A DEAD MAN FOR SURE AND THERE MAY BE OTHERS AS WELL. WHERE IS THE ACCOUNTABILITY AND CONCERN FOR VEHICLE OWNERS? THOSE ARE CONVENIENCES THAT ARE PRIORITIZE FAR DOWN THE LIST; BEHIND MONEY, PROFIT, STOCK PRICE, CORPORATE GREED!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR ..*BF. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING BETWEEN 5-15 MPH, THE VEHICLE STALLED AND LOST POWER WITHOUT WARNING. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AFTER A BEEPING NOISE WAS HEARD INSIDE THE VEHICLE. THE CONTACT STATED THAT THE FAILURES WERE INTERMITTENT AND THAT THE VEHICLE RETURNED TO NORMAL, IN MOST CASES, AFTER A PERIOD OF TIME. DUANE LANE'S CHRYSLER JEEP DODGE RAM (10515 EVERGREEN WAY, EVERETT, WASHINGTON 98204, (425) 953-1295) DIAGNOSED THAT THE SURGE CANISTER UNDERNEATH THE HOOD WAS FAULTY DUE TO AN EVAPORATION LEAK. THE SURGE CANISTER WAS REPLACED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

I HAVE A 2014 JEEP GRAND CHEROKEE SRT. IN THE LAST YEAR AND A HALF, I HAVE HAD TO HAVE THE TRANSFER CASE & REAR END REPLACED. THIS IS JUST UNCALLED FOR ON A 4 YEAR OLD CAR. IT IS CURRENTLY SITTING AT THE DEALERSHIP (HAS BEEN THERE FOR A WEEK SO FAR) TO HAVE THE LIFTERS/CAM REPLACED. THE PARTS FROM CHRYSLER ARE SO FAR ON BACK ORDER THERE'S NO HOPE OF GETTING THEM. THE AFTERMARKET PARTS ARE ALSO ON BACK ORDER. THOSE 2 THINGS TELL ME THAT THIS IS A WIDESPREAD MALFUNCTION WITH THIS ENGINE & SEEMS TO ME TO BE A DESIGN FLAW.

THE HEADREST ON THE FRONT PASSENGER SEAT "DEPLOYED" WHILE I WAS DRIVING. THE SYSTEM IS DESIGNED TO DEPLOY DURING A REAR IMPACT COLLISION. THERE WAS NOT A COLLISION OR ANY OTHER IMPACT. I WAS IN THE CAR ALONE COMING TO A ROUTINE STOP. SUDDENLY HEARD THIS LOUD NOISE AND THE HEADREST HAD DEPLOYED. I DIDN'T KNOW I HAD THIS "SAFETY" FEATURE IN MY CAR. HAD THAT HAPPENED TO THE DRIVERS SEAT WHILE AT SPEED, IT COULD CAUSE ME TO LOSE CONTROL AS THE IMPACT TO THE BACK OF MY HEAD WOULD CERTAINLY BE A MAJOR DISTRACTION IF NOT CAUSE A CONCUSSION. I'M GETTING THE PASSENGER SEAT FIXED UNDER WARRANTY, BUT FCA SHOULD ALSO FIX THE DRIVERS SEAT TO PREVENT INJURY.

POWER STEERING FAILED, POWER STEERING UNIT CRACKED AND LEAKING WAS DRIVING 55MPH ON US 40 NEARING ELKTON. POWER STEERING BECAME HEAVY, CAME TO A STOP AT A RED LIGHT. TURNING INTO A SHOPPING CENTER FOR A AUTOZONE. AT THIS POINT THE VEHICLE WAS NEAR IMPOSSIBLE TO DRIVE. IF THERE WERE AND EMERGENCY MANEUVER TO BE MADE U DEFINITELY WOULD NOT HAVE MADE IT AND EASILY COULD HAVE BEEN INVOLVED IN AN ACCIDENT... CHECKED POWER STEERING RESERVOIR WAS EMPTY, LOOKING AT THE POWER STEERING UNIT THE BOTTOM WAS SOAKED AND BELOW THE POWER STEERING UNIT WAS SOAKED... PURCHASED HYDRAULIC FLUID AND WAS ABLE TO GET THE VEHICLE HOME. LOOKING ONLINE I SAW THERE WERE OTHER COMPLAINTS SIMILAR IN DESCRIPTION.. FILED I BELIEVE WITH THE NTSB, I MAY BE MISSING A LETTER... IN EITHER CASE CHRYSLER/JEEP IS AWARE OF THIS AND I CANT BELIEVE THERE HAS NOT BEEN A RECALL ON THIS... THIS IS A DANGEROUS SAFETY HAZARD. I CAN PROVIDE A MECHANIC'S DESCRIPTION OF DAMAGE...

COLLISION DETECTION INITIATES RANDOMLY WITH NO HAZARDS AT INTERSTATE SPEEDS (70 MPH). APPLIES BRAKES AND WARNING. THIS HAS HAPPENED IN TRAFFIC AND HAS NEARLY RESULTED IN A REAR IMPACT COLLISION ON MULTIPLE OCASSIONS.

JEEP GRAND CHEROKEE OVERLAND HAS NEVER BEEN INVOLVED IN ANY ACCIDENTS WAS PARKED IN MY DRIVEWAY. IT HAD NOT BEEN SETTING FOR MORE THAN 6 HOURS SINCE LAST DRIVEN. I OPENED THE FRONT PASSENGER SIDE DOOR AND THE PASSENGER SIDE HEAD REST ACTIVATED. NEEDLESS TO SAY THIS SCARED THE HECK OUT OF ME, BUT LUCKILY I WAS NOT HARMED. UPON INSPECTION IT LOOKS AS THOUGH THE PLASTIC RETAINERS WHICH HOLD THE UNIT IN SOMEHOW BROKE ALLOWING THE HEADREST TO ACTIVATE.. I AM NOT AN ENGINEER, BUT THIS IS CLEARLY A PROBLEM DUE TO FAULTY ENGINEERING OR MANUFACTURING. AFTER SOME TIME SEARCHING ON THE INTERNET I FOUND TONS OF OTHER JEEP OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE. CLEARLY JEEP IS AWARE OF THIS ISSUE, BUT AS OF YET HAS BEEN IGNORING THE PROBLEM. IF THIS HAD HAPPENED TO THE DRIVERS SIDE HEAD REST WHILE I WAS DRIVING IT COULD HAVE CAUSED A SERIOUS OR POSSIBLY DEADLY ACCIDENT

RADIO DOES NOT COME ON WHEN CAR STARTS. THE AIR CONDITIONING WILL ALSO NOT TURN ON AT TIMES WHEN THIS IS HAPPENING. THE DASH HAS ALSO BEEN EFFECTED AT TIMES, NOT LIGHTING UP. THE RADIO HAS COME ON WHILE DRIVING. THE CAR CAN BE DRIVEN BUT NO FEATURES FROM THE RADIO PANEL.

VEHICLE WAS PARKED IN A PARKING STALL AT THE CITY PARK. I LEFT THE VECHICLE TO PICKUP TOOLS AT THE PARKS BAND SHELTER WHICH WAS ABOUT 40 FEET FROM THE PARKED VECHICLE. I RETURNED TO PARKED LOCATION AND THE VECHICLE WAS GONE. I FOUND IT ABOUT 20 FEET AWAY WEDGED UP AGAINST THE PARK SHELTERS PILLAR WITH A BICYCLE WEDGED UNDERNEATH THE VECHICLE. THE VECHICLE WAS STOPPED BY BRICK COLUMN ABOUT 4' FROM THE PLAYGROUND. 3 SCHOOL AGE BOYS WERE MERE SECONDS FROM BEING STRUCK BY THE VECHICLE. THE VECHICLE NEVER TURNED OFF AS WHEN I EXITED THE VECHICLE AND PUT IT INTO PARK, THE VECHICLE DIDN'T 'SHIFT' INTO PARK AS EXPECTED. THE INCIDENT WAS CAUGHT ON CAMERA BY THE PARKS SECURITY CAMERA. IT'S IS TERRIFYING TO SAY THE LEAST. AFTER THE FACT PHOTOS ARE INCLUDED HERE AS WELL.