2015 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE'S SENSOR STOPPED THE VEHICLE WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE TRANSMISSION MADE A BANGING NOISE. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE ISSUE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,100.

TRANSMISSION SEEMS TO HESITATE WHEN I INITIALLY START DRIVING (AS IF IT IS STRUGGLING WITH THE GEAR) THEN IT JUMPS. GEAR ALSO APPEARS TO BE AT #5 WHEN I AM UNDER 40MPH. DOES NOT FEEL RIGHT AND JUST RECENTLY STARTED DOING THIS. ONLY HAS 5500 MILES ON IT. THEN IT SEEMS AT TIMES THAT THE FRONT HEADLIGHTS FLICKER WHILE DRIVING WHEN IT IS DARK OUT.

RANDOM "KEY FOB HAS LEFT THE VEHICLE" MESSAGE THIS HAPPENED THREE TIMES TODAY. ALL THREE WERE WITH THE FOB IN MY POCKET AS I SAT IN THE DRIVER'S SEAT, WITH THE SECOND FOB AT HOME ON MY DESK (MILES AWAY). FIRST INSTANCE, MY HUSBAND GOT OUT OF THE CAR AND WHEN THE DOOR CLOSED I GOT AN AUDIBLE WARNING AND THE "KEY FOB HAS LEFT THE VEHICLE" MESSAGE WITH A PICTURE OF THE FOB SHOWN IN THE EVIC. BEFORE SHOUTING TO BRING THE KEY BACK I CHECKED MY POCKET AND THE FOB WAS THERE. THE MESSAGE DISAPPEARED WHEN HE RETURNED TO THE VEHICLE, BUT WE CONFIRMED THAT HE DEFINITELY DID NOT HAVE A KEY FOB ON HIM. SECOND INSTANCE, THE SAME THING HAPPENED A FEW MINUTES LATER WHEN WE DROPPED MY DAUGHTER OFF AT SCHOOL. AS SHE EXITED THE VEHICLE, THE "KEY FOB HAS LEFT THE VEHICLE" AND CHIME BEGAN. WE ASKED HER TO RETURN TO THE VEHICLE ALTHOUGH SHE DEFINITELY DID NOT HAVE A KEY FOB, BUT THE CHIME WOULD NOT GO OFF. I ENDED UP TURNING OFF THE VEHICLE AND TURNING IT BACK ON AND THE MESSAGE AND CHIME DISAPPEARED. THE THIRD INSTANCE HAPPENED LATER IN THE MORNING WHEN MY HUSBAND LEFT THE CAR (AGAIN I WAS SITTING IN THE DRIVERS SEAT WITH THE FOB IN MY POCKET). TO SUMMARIZE, THE KEY HAS BEEN IN MY RIGHT JACKET POCKET ALL THREE TIMES AND YET THE VEHICLE BELIEVES IT HAS LEFT THE CAR. IN ALL THREE INSTANCES, THE SECOND FOB (WHICH IS THE ONLY OTHER FOB) WAS AT HOME IN MY KITCHEN.

RECALL R40/NHTSA 15V-461 I WAS TOLD I WOULD BE SENT A USB DRIVE TO COMPLETE THE RECALL MYSELF, NOW AFTER 2 MONTHS OF WAITING, I WAS TOLD THEY WERE SENT OUT TO EVERYONE (EXCEPT ME I GUESS) AND THEY ARE NOT SENDING ANYMORE OUT. I WOULD LIKE TO KNOW HOW THEY KNOW IF I RECEIVED THIS USB DRIVE OR NOT??? THIS IS THEIR PROBLEM, NOT MINE. HOW DO I GET MY USB DRIVE? THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER STEERING WHILE DRIVING 15 MPH. THE FAILURE OCCURRED WITHOUT WARNING. UPON INSPECTION OF THE VEHICLE, THE CONTACT NOTICED THAT STEERING FLUID LEAKED FROM THE VEHICLE. THE VEHICLE HAD TO BE TOWED TO THE DEALER WHERE IT WAS DIAGNOISED THAT THE POWER STEERING HOSE HAD A DEFECTIVE CLAMP THAT NEEDED TO BE REPLACED. THE MANUFCATURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 500. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PROCEEDING THROUGH A FOUR WAY STOP AT APPROXIMATELY 25 MPH, A VEHICLE FAILED TO YIELD AND CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE REAR DOOR AND FRONTAL DRIVER AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED LACERATIONS TO THE FACE AND INJURIES TO THE HIP, LEGS, AND NECK. THE FRONT PASSENGER SUFFERED INJURIES TO THE RIGHT SIDE. THE REAR PASSENGER SUSTAINED INJURIES TO THE LEFT SIDE AND FACE. MEDICAL ATTENTION WAS REQUIRED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 12,200.

DRIVING AT 38 MPH ON LOCAL STREET WITH FOUR PEOPLE IN CAR ON A SUNNY DAY WHEN THE BACK WINDOW JUST EXPLODED. THE BACK HAD NOT BEEN OPENED IN A WEEK. THE CAR IS LESS THAN THREE MONTHS OLD WITH 1570 MILES ON IT.

AT 2:30 PM ON OCTOBER 30TH 2015 I PARKED IN A COMMERCIAL LOT. I LEFT THE VEHICLE TO GO INTO A STORE, WHEN I CAME OUT OF THE STORE I REALIZED THE CAR WAS "RUNNING". I OPENED THE DOOR AND REACHED AROUND THE STEERING WHEEL TO TURN THE CAR OFF BY PRESSING THE START/STOP BUTTON. I THINK PROCEEDED TO LEAVE THE VEHICLE TO GO TO ANOTHER STORE. WHEN I CAME OUT OF THE 2ND STORE I SAW MY CAR HAD ENGAGED INTO DRIVE AND MOVED OVER 50 FEET ACROSS THE PARTING LOT AND HIT ANOTHER VEHICLE. WHEN I GOT TO MY CAR I FOUND IT RUNNING AND IN "DRIVE". THIS ALL HAPPENED WITHOUT ANYONE IN THE CAR. THE CAR BASICALLY "RAN AWAY" WITHOUT ANYONE IN THE VEHICLE.

WHILE IN "PARK" AND IDLING, THE VEHICLE ROLLED FORWARD AND STRUCK OBJECTS 20 YARDS AWAY CAUSING $1500 WORTH OF DAMAGE TO THE RIGHT FRONT BUMPER. MY WIFE PARKED THE CAR AND HAD EXITED THE VEHICLE, WHEN AFTER A ABOUT 30 SECONDS, IT ROLLED FORWARD AND STRUCK HEADSTONES IN A CEMETERY. THE CAR STILL INDICATED IT WAS IN "PARK" WHEN MY SON RENTERED THE VEHICLE...UPDATED 05/02/16 *BF *JS