2014 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADREST RESTRAINT SYSTEM DEPLOYED WITHOUT WARNING OR IMPACT WHILE DRIVING 20 MPH. THE CONTACT JERKED FORWARD AS IF THE VEHICLE HAD BEEN REAR ENDED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER (ED KOEHN CHRYSLER JEEP DODGE RAM, 11282 W CARSON CITY RD, GREENVILLE, MI 48838, (616) 754-3635). THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER PROVIDED A CASE NUMBER AND PROMISED A CALL BACK. THE MANUFACTURER ALSO INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 55,340.

CAR WAS STATIONARY IN A PARKING LOT, THE MECHANISM THAT HOLDS THE ACTIVE RESTRAINT HEAD REST TOGETHER FAILED, THE RESTRAINT SYSTEM ACTIVATED A HIT ME IN THE BACK OF THE HEAD. I NOTIFIED FCA USA. THEY TOLD ME THAT THEY WOULD NOT FIX OR PAY FOR THE SAFETY SYSTEM, THEY OFFERED NO HELP WHAT SO EVER.

THE CHROME TRIM AROUND THE CUP HOLDER ON THE CENTER CONSOLE IS DE-LAMINATING FROM THE PLASTIC AND HAS CREATED A SHARP AS A RAZOR EDGE ON THE CUP HOLDER WHEN YOU MUST INSERT YOUR FINGERS AND OR HAD TO GRAB YOUR BEVERAGE WHILE DRIVING. THE CUT THAT I GOT WAS QUITE PAINFUL, AND IF TRAFFIC WAS WORSE I COULD HAVE BEEN DISTRACTED ENOUGH BY THE PAIN TO GET INTO AN ACCIDENT. I CALLED JEEP CUSTOMER CARE AND THEY DID NOT CARE. 34K MILES ON A 50K VEHICLE AND IT IS FALLING APART.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE SPEEDOMETER DISPLAYED AN INACCURATE SPEED AND DISPLAYED SPEEDS MUCH HIGHER THAN THE SPEED THE VEHICLE WAS ACTUALLY TRAVELING. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

DRIVER'S SIDE SEAT BELT NON-FUNCTIONAL AND WILL NOT RETRACT. FRONT PASSENGER'S SIDE SEAT BELT IS STARTING TO SHOW SIMILAR ISSUES. DRIVER'S SIDE PLASTIC PIECE CRACKED/BROKEN WORSE THAN PASSENGER'S SIDE UP NEAR WHERE SEATBELT GOES INTO PILLAR. VEHICLE WAS STATIONARY WHEN DRIVER'S SIDE SEATBELT FAILED.

I WAS SITTING IN THE VEHICLE PARKED NOT RUNNING. THE PASSENGER SIDE ACTIVE HEAD REST DISENGAGED AND HIT MY DAUGHTER IN LAW IN THE BACK OF THE HEAD. THE CAR WAS NOT MOVING NOR WAS THE CAR EVEN RUNNING. THIS IS SOMETHING THAT CHRYSLER SHOULD TAKE A LOOK AT BECAUSE AFTER REVIEW APPARENTLY THIS HAS BEEN HAPPENING A LOT. CHRYSLER WILL NOT HELP IN ANYWAY FOR ME TO FIX THIS AND THIS IS IT $830 REPAIR. IF THIS HAPPENS WHEN SOMEONE IS DRIVING DOWN THE ROAD SOMEONE COULD BE FATALLY INJURED AND SOMEONE ELSE COULD BE INJURED AS WELL POSSIBLY IN ANOTHER VEHICLE. THIS IS A SAFETY HAZARD THAT CHRYSLER SHOULD MAKE GOOD ON.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE DRIVER'S SIDE HEAD RESTRAINT DETACHED FROM THE SEAT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LEN STOLER CHRYSLER DODGE AND JEEP AT (410) 876-8800 (LOCATED AT 1001 BALTIMORE BLVD, WESTMINSTER, MD 21157) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS INFORMED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 69,000.

I RECEIVED AN OVER THE AIR UPDATE FOR MY VEHICLE, WHICH I BEGAN TO INSTALL. THE INSTALLATION FAILED, AND THE NEXT TIME I GOT IN MY CAR MANY THINGS WERE WRONG, SOME OF WHICH ARE A MAJOR SAFETY CONCERN TO ME. WHEN I PLACE THE CAR IN REVERSE THE BACKUP CAMERA SHOULD COME UP AND THE MIRRORS AUTOMATICALLY REDIRECT DOWNWARDS. SINCE ATTEMPTING TO INSTALL THIS UPDATE, SOMETIMES THESE THINGS DON'T HAPPEN AT ALL, OR HAVE A LONG DELAY (OTHERS IT WORKS AS IT SHOULD). OTHER TIMES, THE BACKUP CAMERA AND MIRRORS WILL STAY ON AS IF I AM STILL IN REVERSE WELL AFTER I BEGIN DRIVING THE VEHICLE, WHICH MAKES IT IMPOSSIBLE FOR ME TO USE THE SIDE MIRRORS AND IS VERY DISTRACTING AND DIZZYING SEEING THE BACKUP CAMERA WHILE DRIVING. ADDITIONALLY, THE GPS HAS BEEN IMPACTED AND OFTEN HAS ME ON A DIFFERENT ROAD AND ANNOUNCES A SPEED LIMIT INCORRECTLY. I CAN NOT FIND A WAY TO STOP THE VOICE FROM ANNOUNCING THE SPEED LIMIT WHILE I'M DRIVING. IN ADDITION, MY BLUETOOTH, PRESETS AND USB CONNECTION ALL STOPPED WORKING. AGAIN, ALL OF THIS WAS WORKING 100% UNTIL THIS UPDATE THAT WAS SENT TO MY CAR. I BELIEVE THE FACT THAT THIS UPDATE WAS SENT TO MY CAR UNSOLICITED AND RESULTED IN THESE ISSUES WITH THE BACKUP CAMERA, MIRRORS, GPS AND SPEED LIMIT CONFUSION ARE ALL SAFETY CONCERNS AND SEEM LIKE SOMETHING THAT WOULD BE WORTH REVIEWING FOR A POTENTIAL RECALL. FYI, I DID TAKE THIS TO THE DEALERSHIP AND WAS TOLD MY ONLY SOLUTION WAS TO COMPLETELY REPLACE THE RADIO AND COMPUTER AT AN OUT OF POCKET COST OF $2,400.

THE JEEP WAS STATIONARY, STARTED, PUT INTO NEUTRAL, PUT INTO 4 WHEEL DRIVE AND IT LOCKED INTO IT. UNABLE TO GET IT OUT OF 4 WHEEL DRIVE . DEALER SAYS ITS TRANSMISSION SENSOR AND CLUTCH ON TRANSFER CASE.

MY 2014 JEEP GRAND CHEROKEE RECENTLY HAD THE CHECK ENGINE LIGHT COME ON. THE ERROR CODE IS "P0520 - ENGINE OIL PRESSURE SENSOR". JEEP HAS A SERVICE BULLITEN OUT FOR THIS BEING THAT IT IS A KNOWN ISSUE AND TO REPLACE WITH A REVISED PART. HOWEVER, THAT IS ONLY COVERDD UNDER WARRANTY. OTHERWISE, IT IS A VERY EXPENSIVE REPAIR DUE TO THE LABOR INVOLVED. THERE IS MULTIPLE OCCURANCES OF THIS AS I HAVE SEEN IN JEEP FORUMS AND WONDERING HOW THIS IS EVEN ALLOWED? IF JEEP IS AWARE OF A FAULTY PART, HOW CAN THEY GET AWAY WITH NOT RECALLING THIS? AND PUTTING THE EXPENSE ON THEIR CONSUMERS? I KNOW THIS DOES NOT INVOLVE SAFETY DIRECTLY BUT THIS DOES NOT SEEM ETHICAL TO ME. IS THERE A WAY AN INVESTIGATION CAN BE DONE ON THIS? THIS OCCURED WHEN STARTING MY ENGINE AND THE LIGHT CAME ON. THE OIL PRESSURE READING IN THE DASH IS CLEARLY NOT READING CORRECTLY.