2015 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER PARKING THE VEHICLE AND RETURNING TO IT, IT WAS DISCOVERED THAT THE VEHICLE HAD SHIFTED INDEPENDENTLY INTO REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56.

ON AUGUST 15TH 2015, I BROUGHT MY VEHICLE IN FOR A RECALL THAT I RECEIVED IN THE MAIL, ON THE LETTER IT STATES IT IS FOR ORC MODULE, SO I WENT INTO THE DEALERSHIP RAY BRANDT DODGE, JEEP ON WESTBANK EXPRESSWAY TO HAVE MY RECALL TAKEN CARE OF, WELL PRIOR TO BRINGING IN MY CAR I CALLED THEM TWICE TO MAKE AN APPOINTMENT TO HAVE MY CAR SERVICED, THEY INFORMED ME THAT I DID NOT NEED TO MAKE AN APPOINTMENT JUST TO BRING THE VEHICLE IN FOR THE RECALL. I BROUGHT THAT CAR IN THE SATURDAY OF AUGUST 15TH TO BE INFORMED THAT I NEEDED TO MAKE AN APPOINTMENT AND THEY WERE BACKED UP, I INFORMED THEM THAT I HAD CALLED TWICE TO MAKE SURE I GOT MY CAR TAKEN CARE OF AND GOT THIS RECALL ITEM TAKEN CARE OF, THEY COULD NOT SERVICE ME AND TOLD ME I HAD TO MAKE AN APPOINTMENT SO I LEFT WITH MY CAR NOT BEING SERVICED AND DRIVING MY VEHICLE WITH A KNOWN RECALL THAT I BROUGHT MY CAR IN FOR, ON AUGUST 27TH I HAD A CAR ACCIDENT, ,MY CAR IS STILL NOT BEEN SERVICED FOR THIS KNOWN RECALL CODE R05, AND NOW I HAVE HAD AN ACCIDENT IN MY CAR WHICH HAS ME SHOOK SINCE I KNOW THAT THERE IS A ISSUE WITH MY CAR. I AM WRITING THIS COMPLAINT BECAUSE I THINK IT IS HORRIBLE THE WAY THAT DEALERSHIP TREATED ME AND I COULD BE IN A DIFFERENT SITUATION AND NOT BE ABLE TO WRITE THIS COMPLAINT. I DO NOT KNOW IF THIS WILL DO OR CHANGE ANYTHING BUT I THOUGHT IT SHOULD BE HEARD.

AFTER REVERSING OUT FROM A PARKING SPOT, I USED THE ELECTRONIC SHIFTER TO PUT THE VEHICLE IN PARK (BY NUDGING THE SHIFTER FORWARD WITH FOOT ON THE BRAKE) SO I COULD QUICKLY RETRIEVE SOMETHING FROM THE GROUND; AS SOON AS I EXITED THE VEHICLE, I FELT IT PULL AWAY, APPARENTLY IN DRIVE (WHICH WOULD HAVE REQUIRED ME TO NUDGE THE SHIFTER BACKWARDS), AND IT ROLLED FORWARD AND STRUCK A FENCE POST BEFORE I WAS ABLE TO GET BACK IN AND GET MY FOOT ON THE BRAKE. THIS DAMAGED THE FRONT BUMPER AND TRIM, REQUIRING REPAIR BY A BODY SHOP. THE BRAND NEW VEHICLE WAS PURCHASED ONLY 9 DAYS PRIOR TO THE INCIDENT.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE SHIFT LEVER FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT IF THE BRAKE WAS NOT ENGAGED, THE VEHICLE WOULD ROLL AWAY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.

ABOUT 18 MONTHS AGO THE NHTSA HAD ISSUED AN ADVISORY BULLETIN SUGGESTING THAT AUTOMAKERS REDUCE OR ELIMINATE ONBOARD INFO SYSTEMS DUE TO DISTRACTED DRIVERS, IN THE MEANTIME MORE COMPLEX SYSTEMS HAVE BEEN INSTALLED BY SAID AND WITH THE MOST RECENT HACKING OF THE ONBOARD ECM'S AS WELL AS DRIVING CONTROLS, I QUESTION WILL YOU POSSIBLY FOLLOW THROUGH WITH A MANDATE TO CEASE THESE SYSTEMS FROM BEING INSTALLED SEEING THAT HACKERS THROUGH THE BLUETOOTH SYSTEMS ALSO ONBOARD BE ELIMINATED TO STOP POSSIBLE HORRIFIC ACCIDENTS FROM HAPPENING. I UNDERSTAND THAT MANY ARE NOW ISSUING NEW SOFTWARE UPDATES THAT ARE SUPPOSED TO STOP THIS FROM HAPPENING, HOWEVER HACKERS HAVE " BACKDOOR METHODS " TO STILL BE ABLE TO ACCESS A CARS SYSTEM AND WITH ALL THE CYBER CRIME TAKING PLACE TODAY , THE ELIMINATION OF THESE SYSTEMS WOULD BE A SURE FIRE WAY TO STOP IT. A GOING BACK TO A MORE SIMPLER TIME WHEN THESE ISSUES DIDN'T EXIST SAY PRE 2003 STANDARDS. AS A CONCERNED CONSUMER I AM VERY WORRIED THAT SOME VERY BAD THINGS ARE GOING TO CONTINUE TO HAPPEN AND PUT MY FAMILY ( AS WELL AS OTHERS ) AT GREAT RISK. I WOULD IMPLORE YOU TO SERIOUSLY CONSIDER STOPPING THESE SYSTEMS FROM BEING INSTALLED IN ANY NEWER CARS THAT ARE PLANNED FOR RELEASE, YOU TIMELY DECISION WOULD BE GREATLY APPRECIATED , THANK YOU FOR YOUR TIME *TR

AS THE OWNER OF A 2015 JEEP GRAND CHEROKEE I FIND THAT THE ELECTRONIC SHIFTER IS A PROBLEM AREA. IT IS DIFFICULT TO TELL WHERE THE SELECTOR IS WITHOUT LOOKING AT THE INDICATOR. YOU THINK IT IS IN DRIVE AND ITS IN NEUTRAL,AND YOU WOULD BE UNABLE TO MAKE A MOVE QUICKLY IN AN ACCIDENT SITUATION (LIKE THE WOMAN IN THE MERCEDES ML HIT BY A TRAIN IN NY). WORSE YOU THINK IT IS IN PARK AND YOU WANT TO GET OUT WITH THE ENGINE STILL RUNNING, SAY TO GET THE MAIL OUT OF MY MAIL BOX, ONLY TO FIND OUT IT IS REVERSE AND STARTS TO MOVE AS YOU GO TO GET OUT. THIS HAS HAPPENED TO ME ON SEVERAL OCCASIONS. THE 2016 IS SUPPOSED TO FIX THIS, PERHAPS GOING BACK TO THE MECHANICAL SYSTEM WHICH IS DEFINITIVE. THAT FIX OUGHT TO BE RETROFITTED TO THE 2014 AND 2015 MODELS. OTHER THAN THIS ISSUE THE 2015 DIESEL GC IS ONE FANTASTIC VEHICLE.

SHIFTED THE AUTOMATIC TRANSMISSION INTO PARK, STARTED TO GET OUT OF THE VEHICLE AND IT ROLLED FORWARD. DESIGN FLAW WITH THE ELECTRONIC SHIFTER. NOT EASY TO TELL IF IT ACTUALLY IN PARK.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE UNEXPECTEDLY ROLLED ACROSS A FIVE LANE STREET, CRASHED INTO A STOP SIGN AND AN UNOCCUPIED PARKED VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE DRIVER SIDE OF THE VEHICLE SUSTAINED SEVERE DAMAGES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE EXTERIOR DAMAGES WERE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. ....UPDATED 04/25/16 *BF *CN

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING MY BRAND NEW 3DAY OLD 2015 JEEP GRAND CHEROKEE, THE ENGINE COMPLETELY SHUT OFF. I LOST ALL CONTROL OF MY BRAKES AND STEERING. I WAS ABLE TO COAST AND GET OFF OF THE ROAD. I IMMEDIATELY CALLED THE DEALER WHO SENT A FLAT BED TOW TRUCK TO HAUL THE VEHICLE BACK TO THE DEALER. ONCE AT THE DEALER I WAS EXTREMELY UPSET AND SHAKEN AND RECEIVED A CHILLY RECEPTION FROM THE SALES MANAGER AND DEALER DIRECTOR. MY CONCERN AND VEHICLE MALFUNCTION WAS DOWNPLAYED. THE DEALERSHIP WAS VERY CONDESCENDING AND ACTED AS IF I HAD MADE UP THE ENTIRE SITUATION. THEY INSISTED THEY HAD NEVER HEARD OF A PROBLEM LIKE THIS OCCURRING WITH A JEEP. I TOLD THEM I DIDN'T WANT MY CAR FIXED, I INSTEAD WANTED MY TRADE IN BACK AND THE DEAL VOIDED. NO QUESTIONED WERE ASKED...THE DEALER NEVER OFFERED TO PUT ME IN ANOTHER JEEP WHICH I FOUND ODD, AND INSTEAD I WAS TOLD I WAS OVER REACTING AND THEY REVERSED MY PAPER WORK. THEY DEALER CONTINUED TO IGNORE MY CONCERN THAT SOMEONE COULD HAVE BEEN HURT DUE TO THIS PROBLEM AND THAT IT NEEDED TO BE REPORTED TO THE MANUFACTURER. THE PAPERWORK TO REVERSE MY SALE WAS EXECUTED QUICKLY AND I WAS ESCORTED OUT OF THE DEALERSHIP WITHIN 30 MINUTES. I DID CONTACT THE DEALERSHIP'S OWNER TO REPORT MY SAFETY CONCERN AND THE DEALERSHIP'S FLIPPANT ATTITUDE, BUT HAVE NOT RECEIVED A PHONE CALL BACK.