2014 JEEP GRAND CHEROKEE Complaints

CALL STALLED DUE TO THE FAILURE OF THE ALTERNATOR, WHICH WAS SUBJECT TO RECALL. THE DEALERSHIP REFUSED TO SCHEDULE AN APPOINTMENT, SO I JUST DROPPED MY CAR OFF AT THE DEALERSHIP PER CHRYSLER CORP. THE DEALERSHIP REPLACED THE DEFECTIVE ALTERNATOR AND FOUND THAT THE BATTERY NEEDED TO BE REPLACED AT A CHARGE OF 350 DOLLARS. I INFORMED THE DEALERSHIP THAT THE MESSAGE CENTER ON THE CAR INDICATED THAT THE CAR WAS ENTERING "BATTER SAVER MODE" AS IT SHUTDOWN. THE MANUAL FOR THE VEHICLE INDICATES THAT THE VEHICLE ENTERS THIS MODE WHEN THE BATTERY IS NOT BEING CHARGED, THE PRIMARY FUNCTION OF THE ALTERNATOR. I REQUESTED THAT THE DEALERSHIP REPLACE THE BATTERY AS ITS DEPLETION WAS DUE TO A FAULTY ALTERNATOR, THEY DECLINED. THEY STATED THAT ALTHOUGH THE ALTERNATOR WAS FAULTY IT DID NOT DO ANY DAMAGE TO THE BATTERY.

MY DRIVER SIDE AHR HEADREST RECENTLY BROKE WHILE I WAS IN MY CAR AND I WAS VERY NEARLY HIT BY IT, WHICH WOULD HAVE CAUSED INJURY FOR SURE. I KNOW THAT THERE ARE NUMEROUS PROBLEMS WITH THIS PART. THE CAR WAS PARKED AND ONLY THE LEFT SIDE DEPLOYED. THE PLASTIC PIECES HOLDING THE HEADREST IN ARE BOTH BROKEN.

THE PASSENGER HEAD REST IN MY JEEP G C DEPLOYED FOR NO REASON AS THE VEHICLE WAS IN MOTION ( ON THE CITY STREETS) FEW WEEKS AGO. THIS IS A SAFETY MECHANISM BUILD INTO THE JEEPS FOR SAFETY PURPOSES. NOT SO SAFE WHEN IT RANDOMLY DEPLOYED. IT WONDER WHEN THE DRIVER SIDE WILL DEPLOY HITTING ME IN THE BACK OF THE HEAD WHILE DRIVING.

THIS INCIDENT REGARDS THE T-36 RECALL ISSUED BY FIAT/CHRYSLER, WHICH INVOLVES 2012-2014 JEEP GRAND CHEROKEES (AMONG OTHERS), AND "AFFECTS VEHICLES EQUIPPED WITH ELECTRO-HYDRAULIC POWER STEERING SYSTEMS, 5.7L OR 3.6L ENGINES, AND 160, 180, OR 220 AMP ALTERNATORS. IN THOSE VEHICLES, NHTSA SAYS THAT THE ALTERNATOR MAY FAIL WITHOUT WARNING." DURING JUNE 2018, MY 2014 JEEP GRAND CHEROKEE (SUMMIT TRIM), EXPERIENCED SUDDEN ALTERNATOR FAILURE WHILE IN MOTION ON A HIGHWAY. THE ALTERNATOR STARTED TO SMOKE, AND BY THE TIME I HAD REACHED MY DESTINATION, THERE WAS GREY SMOKE BARRELING OUT OF THE HOOD OF MY CAR AND THE BATTERY WAS COMPLETELY DEAD. THE JEEP HAD TO BE TOWED TO A NEARBY DEALERSHIP FOR REPAIRS. IN ADDITION TO THE ALTERNATOR AND BATTERY REPLACMENT, THE TENSIONER, IDLER AND SERPENTINE BELT HAD TO BE REPLACED DUE TO UNDUE STRAIN PLACED ON THEM BY THE ALTERNATOR FAILURE. THE INCIDENT THAT OCCURRED MATCHES THE DESCRIPTION OF THE T-36 RECALL. ADDITIONALLY, THE YEAR, MAKE, ENGINE SIZE, AND AMPERAGE OF THE ALTERNATOR ALL MATCH THE DESCRIPTION GIVEN IN THE T-36 RECALL. HOWEVER, THE VIN NUMBER FOR MY PARTICULAR JEEP DID NOT APPEAR UNDER THE RECALL, AND THEREFORE, JEEP/CHRYSLER WOULD NOT REPAIR MY JEEP UNDER THAT PARTICULAR RECALL. THEY DID FIX THE JEEP, BUT AT MY COST (THE OWNER). I 100% BELIEVE THIS AN OVERSIGHT BY JEEP/CHRYSLER (OR MAYBE NHTSA) AND SHOULD BE REMEDIED IMMEDIATELY. I DO BELIEVE THERE ARE OTHER JEEP OWNERS THAT ARE UNAWARE OF THIS ISSUE, DUE TO THE LACK OF NOTIFICATION BY JEEP/CHRYSLER, AND WILL EXPERIENCE THE SAME ISSUE, WHICH COULD CAUSE AN ACCIDENT AND LEAD TO INJURY. PLEASE REVIEW THE DETAILS OF MY JEEP VIN AND WHY IT WAS NOT INCLUDED IN THE T-36 RECALL. IF THIS HAPPENED TO MY JEEP, THEN I IMAGINE IT WILL HAPPEN TO OTHERS. FORTUNATELY, I WAS NOT INJURED, BUT OTHERS COULD BE INJURED WHO ARE UNAWARE OF THIS ISSUE. PLEASE CONTACT ME WITH ANY QUESTIONS. *TT

I KEEP GETTING A MESSAGE THAT STATES THE 911 SYSTEM NEEDS MAINTENANCE. SHORTLY AFTER I STARTED GETTING THAT MESSAGE, WHEN STARTING MY JEEP MY SCREEN WILL STAY BLANK FOR ABOUT 3-5 MINUTES BEFORE COMING ON. WHEN IT IS BLANK THE VEHICLE WILL SWITCH BETWEEN AIR CONDITIONING AND HEAT, HIGH FAN AND LOW FAN SPEED. WHEN THE SCREEN IS BLANK I AM UNABLE TO DO ANYTHING.....EVEN USING THE BUTTONS BELOW THE SCREEN DO NOT WORK.

WHILE DRIVING DOWN THE HIGHWAY AT ROUGHLY 40MPH, THE DRIVERS SEAT ACTIVE HEADREST DEPLOYED AND HIT ME IN BACK OF THE HEAD, JERKING MY HEAD FORWARD. AFTER ARRIVING HOME, I INSPECTED THE HEADREST AND NOTICED THAT THE PLASTIC CLIPS HOLDING THE HEADREST BACK, BROKE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THERE WAS A LOUD EXPLOSION AS THE SUN ROOF EXPLODED WITHOUT WARNING. GLASS FELL ONTO THE CONTACT'S HEAD, BUT THERE WERE NO INJURIES. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD TO SECURE THE SUN ROOF BEFORE CONTINUING TO DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,214.

THE DRIVER'S SIDE ACTIVE HEAD REST DEPLOYED INAPPROPRIATELY AND FOR NO REASON WITH NO VEHICLE IMPACT WHILE PARKED. THE PLASTIC TABS ARE BROKEN AND THE HEADREST CANNOT BE APPROPRIATELY RESET AS IT IS DESIGNED TO DO. THIS IS A MANUFACTURER DEFECT, THERE ARE HUNDREDS OF POSTS ONLINE WITH THE SAME COMPLAINT, DEALERS REFUSE TO REPAIR OUTSIDE OF WARRANTY. MY PARTICULAR CASE DID NOT RESULT IN INJURY OR CRASH, HOWEVER IF THE HEADREST DEPLOYED HITTING THE DRIVER WHILE AT HIGH SPEEDS COULD CAUSE AN ACCIDENT OR INJURY.

REAR HATCH TAIL LIGHT ASSEMBLY ALLOWS WATER/WINDOW WASH FLUID INTO ASSEMBLY CAUSING THE LIGHT TO FAIL. THIS OCCURS WHEN THE VEHICLE IS PARKED OR IN MOTION.

WE TOOK THE VEHICLE IN FOR A RECALL ON THE TRANSMISSION ELECTRONIC SHIFT LEVER. WE ASK THE TECHNICIAN TO CHECK THE FRONT PASSENGER SEAT BELT, AS IT HAD LOCKED. WE HAVE OWNED THE VEHICLE FOR THREE YEARS AND IT HAS JUST A LITTLE OVER 25,000 MILES. THE TECHNICIAN INDICATED THE SEAT BELT RETRACTOR WAS WORKING AND WOULD NEED TO BE REPLACED. THIS IS A SIGNIFICANT SAFETY MECHANISM THAT I FEEL FAILED IN A SHORT PERIOD OF TIME AND THEREFORE MUST HAVE HAD A DEFECT. JEEP SELLS THE IDEA OF THE SAFETY RATING OF IT'S VEHICLE BUT FOR A SEAT BELT TO FAIL IN A THREE YEAR PERIOD OF LIMITED USE IS PLACING THE CONSUMER AT RISK.