2015 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS AFTER DISENGAGING THE ACCELERATOR AND BRAKE PEDALS, THE VEHICLE ACCELERATED WITHOUT ANY CONTROL. THE VEHICLE SHIFTED INTO DIFFERENT GEARS INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

AFTER A COMPLETE STOP AND PLACING THE VEHICLE IN "PARK", TURNING OFF THE ENGINE AND DEPARTING THE CAR, THE CAR COMES OUT OF PARK AND INTO NEUTRAL AND STARTS ROLLING. THE STABILITY CONTROL LIGHT COMES ON. SOMETIMES THE INSTRUMENT PANEL GOES BLANK WHILE DRIVING. *TR

LETTER FROM SENATOR FLAKE ON BEHALF OF CONSTITUENT RE UNSAFE 2015 JEEP GRAND CHEROKEE ( PLEASE RESPOND VIA FAX: 520-797-3232 OR EMAIL: [email protected]). *SMD THE CONSUMER STATED THE FORWARD COLLISION ALERT WARNING NEVER ACTIVATE UNDER ANY CIRCUMSTANCE WHEN SET TO THE FAR SETTING WHICH THE MANUAL SAID TO ONLY USE. IN 3800, IT ALERTED ONCE AND THAT WAS A FALSE ALERT WHEN A ANOTHER VEHICLE MADE A RIGHT TURN IN FRONT OF HIM, BUT NOT IN THE CONSUMERS PATH. THE DEALER CLAIMED NOTHING WAS WRONG WITH THE VEHICLE. *JB

I PURCHASED A BRAND NEW JEEP GRAND CHEROKEE SUMMIT IN NOV OF 2014 AND RANDOMLY ITS RADIO WILL STATE THAT IS HAS AN "IP ADDRESS CONFLICT" WHEN THIS OCCURS WHATEVER SETTING THE RADIO WAS ON CANNOT BE CHANGED. THIS ISSUE CAUSES THE HEATER TO BECOME UNRESPONSIVE, IF THE HEATED SEATS ARE TURNED ON THEY CANNOT BE TURNED OFF, AND GENERAL UNRESPONSIVENESS OF ALL SYSTEMS CONTROLLED BY THE RADIO. IF YOU TURN THE CAR OFF AND BACK ON THE PROBLEM REMAINS FOR ABOUT 30 MINUTES UNTIL THE RADIO DECIDES TO RESET ITSELF. THIS ISSUE COULD BE LIFE THREATENING IN COLDER CLIMATES WHEN THE HEATER IS A NECESSITY BUT CANNOT BE OPERATED, ALSO THE DISCOMFORT FROM THE HEATED SEATS WHEN THEY CANT BE TURNED OFF MAKES IT DIFFICULT TO CONTINUE DRIVING. I HAVE NOTIFIED CHRYSLER OF THE ISSUE AND HAVE TAKEN IT TO THE DEALERSHIP WHERE I WAS INFORMED THAT I AM NOT THE ONLY PERSON WITH THIS COMPLAINT BUT THERE IS NOTHING THEY CAN DO ABOUT IT UNTIL JEEP DECIDES TO PUT OUT A FIX FOR THE ISSUE. THE ISSUE HAS BEEN HAPPENING INTERMITTENTLY FOR ABOUT 6 MONTHS NOW AND NO FIX FROM JEEP IS IN SIGHT. I HAVE VIDEOD THE ISSUE WITH MY CELL PHONE AND TRIED TO SEND THE VIDEO TO CHRYSLER. TO WHICH THEIR RESPONSE IS THAT THEY HAVE NO WAY TO RECEIVE THE VIDEO FROM ME THEREFORE I AM LEFT WITH THE SAME ISSUE OF, IF THEY CANT VERIFY THE PROBLEM THEN IT DOESN'T EXIST EVEN THOUGH I OFFERED VIDEO PROOF. *TR

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CRANK SHAFT SENSOR AND THE CRANK SHAFT POSITION SENSOR WERE BOTH REPLACED. IN ADDITION, AN UNKNOWN WIRING REPAIR RELATED TO THE FAILURE WAS PERFORMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. AS A RESULT, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ECM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 798.

THE CHECK ENGINE LIGHT COMES ON WHEN THE FUEL GAUGE DROPS BELOW 3/4 FULL AND THEN SHUTS OFF WHEN THE FULL GAUGE READS 1/4 FULL. THE PROBLEM IS THAT WHEN THE LIGHT COMES ON IT DISABLES THE REMOTE START FUNCTION WHICH IS SORELY MISSED IN NEW ENGLAND WINTERS. THIS HAVE HAPPENED AT LEAST 10 TIMES THIS WINTER IF NOT MORE AND THE DEALER COULD NOT HELP. *TR

WHEN MOVING THE GEAR SHIFT ALL THE UP FROM DRIVE TO PARK THE CAR IS NOT ALWAYS IN PARK BUT REVERSE. THIS HAS HAPPENED MULTIPLE TIMES AND THE CAR WILL BEGIN MOVING BACKWARD WHEN I TAKE MY FOOT OF THE BRAKE. IT SEEMS LIKE THE COMPUTER IS NOT QUICK ENOUGH TO RECOGNIZE THE MOVEMENT OF THE SHIFTER. VERY DANGEROUS BUT NOW I AM AWARE OF IT. *TR

THIRD TIME OF INCIDENT. WHILE PARALLEL PARKING, AND SHIFTING FROM REVERSE INTO DRIVE, WHILE FOOT IS STILL ON THE BRAKE THE VEHICLE REVS AND LURCHES FORWARD. 1ST 2 TIMES INVOLVED PARKING ON SNOW/ICE. TODAY, WITH A DRY STREET AND SNEAKERS, VEHICLE BEGAN TO REV. I ATTEMPTED TO SHIFT INTO PARK TO AVOID LURCHING FORWARD BUT FAILED TO DO SO IN TIME. WHEN VEHICLE REVS, I HOLD ONTO STEERING WHEEL AND PRESS BRAKE WITH ALL MY STRENGTH BUT UNABLE TO PREVENT THE FORWARD MOVEMENT. *TR

I WAS DRIVING DOWN THE ROAD, WITH MY FOOT STEADY ON THE GAS, AND THE TRANSMISSION SHIFTED HARD (8 SPEED AUTOMATIC) AND LUNGED MY CAR FORWARD WITHOUT ANY PRESSURE ON THE GAS PEDAL. THEN IT CONTINUED TO SHIFT HARD AND LUNGE UNTIL I REACHED AND MAINTAINED 40 MPH ( IN WHICH MY JEEP PUT THE TRANSMISSION INTO 8TH GEAR AT A STEADY 1000 RPM). THIS HAS HAPPENED MULTIPLE TIMES SINCE, AND SOMETIMES WHEN I REMOTE START THE JEEP, IT WILL GIVE OFF A VERY LOUD HIGH PITCHED WHINING SOUND FOR ABOUT A MINUTE, THEN STOPS. *TR

DRIVING AT HIGHWAY SPEED THE YELLOW CHECK ENGINE LIGHT ILLUMINATED AND SHORTLY AFTER THIS THE ENGINE SHUT OFF. THERE WAS ROUGHLY 1/4 TANK OF FUEL WHEN THIS OCCURRED. NO LOW FUEL WARNING LIGHT , ENGINE ROUGHNESS OR OTHER SYMPTOMS WERE NOTED PRIOR TO ENGINE SHUTTING DOWN. VEHICLE COASTED TO SIDE OF HIGHWAY AND WOULD NOT RESTART. VEHICLE WOULD CRANK BUT NOT FIRE. VEHICLE WAS TOWED TO LOCAL JEEP DEALER AND NO ISSUES WAS FOUND. VEHICLE WAS RETURNED ~1 WEEK LATER WITH COMMENTS FROM DEALER TECH THAT NO ISSUES WERE FOUND AND IT WILL LIKELY HAPPEN AGAIN. *TR