2014 JEEP GRAND CHEROKEE Complaints

IN THE PROCESS OF PARKING AT MY SISTER'S HOME, I TOOK MY FOOT OFF THE ACCELERATOR AND STARTED TO BRAKE. THE CAR DID NOT SLOW DOWN. I CONTINUED TO BRAKE, BUT THE CAR KEPT GOING FORWARD WITH INCREASING SPEED. I WAS ABLE TO STEER AND NOT HIT PARKED CARS, BUT WENT INTO THE LAWN HITTING A SET OF CONTRACTOR'S SCAFFOLDING SENDING THEM FLYING INTO THEIR HOUSE AND PATIO. THE CAR FINALLY STOPPED ON TOP OF THEIR WELL HEAD, DESTROYING THE WELL COVER AS WELL AS THE PROTECTIVE PIPE FOR THE WELL HEAD. FURTHER INTERNAL DAMAGE WAS DONE TO THEIR WELL, AS THERE WAS NO RUNNING WATER IN THE HOUSE. A TOW TRUCK HAD TO COME TO LIFT THE CAR OFF THE WELL HEAD TO AVOID ANY FURTHER DAMAGE. I HAD BEEN USING THE CRUISE CONTROL EARLIER IN OUR TRIP, BUT IT WAS NOT ACTIVE AT THE TIME.

ON MARCH 4, 2018 MY JEEP WAS PARKED, IN PARK, AT THE TOP OF A DRIVEWAY ON A SLIGHT GRADE. BY MORNING IT HAD ROLLED DOWN THE DRIVEWAY INTO A RAVINE, ROLLING TWICE. THE TOW TRUCK DRIVER CONFIRMED IT WAS IN PARK. I NOW HAVE $20,000 WORTH OF DAMAGE WITHOUT A NEEDED SAFETY CHECK BEFORE REPAIRS CAN BE DONE, IF THAT'S EVEN POSSIBLE. NO ONE CAN EXPLAIN TO ME HOW A VEHICLE, IN PARK, CAN ROLL DOWN A HILL? NOT THE TOW TRUCK DRIVER, INSURANCE ADJUSTER OR BODY SHOP. MY JEEP HAS LOST ALL OF IT'S VALUE WITH THIS MISHAP. I AM FIGHTING WITH INSURANCE BECAUSE I FEEL IT IS A TOTAL LOSS, THEY DISAGREE. I FEEL IT IS UNSAFE. I AM TERRIFIED TO HAVE IT REPAIRED AND RETURNED TO ME. I AM A DISABLED 67 YEAR OLD WIDOW. CAN YOU EXPLAIN?

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ED VOYLE CHRYSLER DODGE JEEP RAM IN MARIETTA, GA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN DRIVING THE VEHICLE, A "SERVICE SHIFTER" ERROR IS SHOWN ON THE DIGITAL INFORMATION SCREEN ON THE DASHBOARD, BEHIND THE STEERING WHEEL. WHEN THE ERROR IS THROWN, OTHER (MOST ALL) LIGHTS ON THE DASHBOARD (MIL AND OTHERS LIKE TRACTION CONTROL, EMERGENCY BRAKE, ET CETERA) ARE ILLUMINATED AND THERE IS A CHIME SOUND. THE LIGHTS THAT ILLUMINATE THE SHIFTER WILL PULSATE. WHEN THIS OCCURS, SOMETIMES IT FEELS LIKE THE VEHICLE HAS A LOSS OF POWER. THE VEHICLE MUST BE RESTARTED BEFORE IT RESUMES NORMAL OPERATION. THIS HAS OCCURRED REPEATEDLY, EVEN AFTER BEING SERVICED BY A CHRYSLER DEALERSHIP FOR THIS ISSUE. THE HAS OCCURRED DURING WHILE DRIVING AT ALL SPEEDS, WHILE GOING STRAIGHT AND TURNING. THE FIRST OCCURRENCE WAS IN NOVEMBER 2017, AND MOST RECENTLY MARCH 2018.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE TACHOMETER, RPM, SPEEDOMETER, WATER TEMPERATURE, TIRE PRESSURE, ELECTRONIC STABILITY CONTROL, GEAR SHIFTER, SEAT BELT, AND ANTI-SKID WARNING INDICATORS ILLUMINATED. ALSO, THE WINDSHIELD WIPERS INDEPENDENTLY ACTIVATED. WHILE ACCELERATING FROM A STOP, THE GEAR SHIFTER FAILED TO SHIFT OUT OF GEAR. THE VEHICLE WAS TOWED TO RAIRDON'S CHRYSLER DODGE JEEP RAM OF KIRKLAND (12828 NE 124TH ST, KIRKLAND, WA 98034), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V483000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND REFERRED HIM TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. *DT *TT CONSUMER STATED: I HAVE NOW BEEN DRIVING THE JEEP FOR FOUR MONTHS SINCE THE BCM WAS REPLACED. WITHIN THE FIRST MONTH SINCE THE BCM REPLACEMENT, THERE WERE TWO INSTANCES WHERE, DURING A LEFT-HAND TURN, THE INSTRUMENT CLUSTER DROPPED OUT MOMENTARILY (BLINKED) WITH A COINCIDENT FAULT WARNING CHIME. BUT IN BOTH INSTANCES, ALL SYSTEMS IMMEDIATELY RECOVERED AND THERE HAVE BEEN NO OTHER INSTANCES, REGARDLESS OF DRIVING CONDITIONS, FOR THE PAST THREE MONTHS. UPDATED 10/5/18*JB

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE MADE A SQUEALING AND WHINING NOISE AND THERE WAS A BURNING ODOR UNDERNEATH THE HOOD. WHILE DRIVING APPROXIMATELY 35 MPH, THE ABS, POWER STEERING, AND BRAKE WARNING INDICATORS ILLUMINATED. ALSO, THE WINDSHIELD WIPERS AND OTHER COMPONENTS BEGAN TO MALFUNCTION. THE CONTACT PARKED AND TURNED OFF THE VEHICLE, BUT IT FAILED TO RESTART. THE CONTACT REPLACED THE BATTERY, WHICH CAUSED THE VEHICLE TO OPERATE APPROPRIATELY FOR A SHORT PERIOD OF TIME BEFORE THE WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT CHECKED UNDER THE HOOD AND NOTICED SMOKE COMING FROM THE ALTERNATOR. THE CONTACT STATED THE ALTERNATOR AND BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED CARY AUTOPARK CHRYSLER JEEP (400 AUTO PARK BLVD, CARY, NORTH CAROLINA 27511, 888-923-9538) AND WAS INFORMED THAT THE ALTERNATOR AND BRAKES FAILED. THE DEALER WOULD NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,800.

68105583AF - THIS IS A 2014 SPECIFIC PART WHICH APPEARS TO BE A PROBLEM ON MANY 'PENTASTAR V6' ENGINES FROM CHRYSLER. MULTIPLE VEHICLE MODELS - SAME ENGINE - SAME COOLER. THIS HOUSING IS MADE OF PLASTIC AND EXPOSED TO HEAT WHILE DIRECTLY ON TOP OF THE ENGINE- THE PLASTIC AND ITS ANGLE RELATIVE TO THE ENGINE LENDS ITSELF TO THE LACK OF DURABILITY OF THE COMPONENT. SINCE THE CARTRIDGE OIL FILTER SITS AT AN ANGLE, PRESSURE IS APPLIED AT THE SHOULDER CAUSING CRACKS AROUND THE HOUSING DURING TIGHTENING AT OIL CHANGES. THE PLASTIC NEEDS TO BE MADE THICKER OR MADE OUT OF SOME DIFFERENT AND MORE DURABLE MATERIAL. FURTHER, THE CONSUMER NEEDS TO BE NOTIFIED THAT THIS IS A REAL ISSUE AND CAN APPEAR TO BE COMING FROM THE TRANSMISSION AREA WHEN IN FACT IT IS NOT. DEFINITELY NOT SAFE THAT AN UNWITTING DRIVER CAN FIND THEMSELVES OUT OF OIL POSSIBLY IN THE MIDDLE OF NOWHERE. I AM WILLING TO SUBMIT PHOTOS ONCE I AM ABLE TO REPLACE THIS.

THE DRIVER'S SIDE MIRROR AND WINDSHIELD COLUMN CREATE AN 18 INCH BLIND SPOT. AND, THE MIRROR IS SO TALL IT IS ALMOST IMPOSSIBLE FOR A 5'6" DRIVER TO SEE OVER IT. THERE IS NO SEAT HEIGHT ADJUSTMENT. THE BLIND SPOT MAKES IT VERY UNSAFE TO MAKE LEFT TURNS. I HAVE HAD A FEW CLOSE CALLS AND LAST WEEK IT CAUSED A MINOR FENDER BENDER. I WAS TURNING LEFT ON A RESIDENTIAL STREET IN PAGOSA SPRINGS, CO. BECAUSE OF THE BLIND SPOT, I DID NOT SEE THE CAR COMING UP TO A STOP SIGN. THE JEEP GRAND CHEROKEE MIRROR DESIGN IS DANGEROUS.

THE TOUCH SCREEN PANEL FOR MY RADIO GOES OUT AND DOES NOT ALLOW THE RADIO TO PLAY WHILE DRIVING AND WHEN FIRST STARTED. SOMETIMES MY BLUETOOTH DOESN'T CONNECT AT ALL. THREE MONTHS AFTER MY WARRANTY EXPIRED THE SIRIUS RADIO STOPPED WORKING AND I WAS FORCED TO CANCEL MY SUBSCRIPTION. THE STATIONS CAME UP BUT NOTHING WOULD COME OUT OF THE SPEAKERS WHEN I WOULD SELECT THE BUTTONS. TOOK IT TO THE DEALERSHIP AND THEY TOLD ME SINCE MY WARRANTY HAD JUST EXPIRED THEY WOULD NOT COVER THE COST AND I WOULD HAVE TO PAY $600 TO GET A NEW RADIO IF I REALLY WANTED THE SATELLITE RADIO. THEY SAID THE ANTENNA FOR THE SATELLITE RADIO HAD BURNT OUT. MY CAR WAS BARELY 3 1/2 YEARS OLD AT THAT TIME. SOMETIMES WHEN I CONNECT MY PHONE IT DOESN'T ALLOW ME TO SWITCH SONGS UNLESS I CHANGE IT THROUGH MY PHONE. THE WHOLE RADIO, BLUETOOTH, MEDIA SECTIONS ON MY TOUCH SCREEN HAVE GLITCHES.

FRONT PASSENGER ACTIVE HEAD RESTRAINT DEPLOYED SPONTANEOUSLY OVERNIGHT WITH CAR PARKED IN DRIVEWAY. WEATHER WAS COOL, THERE WAS NO IMPACT TO ANY PART OF THE CAR, NO AIRBAGS DEPLOYED, THE DRIVER SIDE HEAD RESTRAINT DID NOT DEPLOY. BROKEN PLASTIC HOOKS IN THE DEPLOYED HEADREST MADE IT IMPOSSIBLE TO RESET THE DEPLOYED HEADREST. IF THIS SPONTANEOUS DEPLOYMENT HAD HAPPENED WHILE THE CAR WAS BEING DRIVEN IT WOULD CLEARLY HAVE CAUSED A DANGEROUS DISTRACTION. IF THE DRIVER SIDE HEADREST DEPLOYS SPONTANEOUSLY WHILE THE CAR IS BEING DRIVEN IT WOULD CAUSE A VERY DANGEROUS DISTRACTION AND POSSIBLY INJURY TO THE DRIVER MOST LIKELY RESULTING IN AN ACCIDENT OR COLLISION. I HAVE RESEARCHED THIS SITUATION ON THE INTERNET AND I HAVE IDENTIFIED MULTIPLE SIMILAR SPONTANEOUS DEPLOYMENTS DUE TO MATERIAL FATIGUE REPORTED ON FORUMS, WITH NO EFFORT BY FIAT CHRYSLER TO REMEDIATE THE PROBLEM. MY LOCAL JEEP DEALER REFUSES TO REPLACE THE HEADREST AS MY JEEP IS OUT OF WARRANTY. IN MY OPINION, THIS REPRESENTS A DESIGN FLAW IN THE ACTIVE HEADREST THAT COULD RESULT IN INJURY OR DEATH IF THE DEPLOYMENT WERE TO HAPPEN WHILE THE CAR IS BEING DRIVEN.