2018 JEEP GRAND CHEROKEE Complaints

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Three concerns: (1) the engine light is on. mechanics cannot determine why. (2) the car has trouble starting. When I park indoors, the car doesn't start. The engine turns over several times and the RPM goes all the way up, but the car will not start until the 3rd or 4th try. mechanics cannot determine why. (3) when I pump gas, the fuel pump automatically shuts off even though the gas tank is not full. So I have to hold the pump in place and use the gas gauge to determine when the tank is full. mechanics have seen this problem in other jeeps but haven't given me a reason why.

The ABS and Traction control lights are on. There is an open recall for this, but according to Stellantis, this Jeep is not part of the recall.

Uconnect 8.4" infotainment screen is delaminating. This causes the touch screen to randomly press buttons during driving. This can make calls to contacts, or emergency numbers during driving. This can change settings at random during driving like seating heat, radio stations, other vehicles settings such as drive assistant software, turning on and off, blind spot notifications, lane assist, etc. Very distracting for a driver to continue to try and drive while focusing on what just happened or what was just changed. If your phone is connected to the device, it can call 911, or other contacts change volume setting, get stuck to where you can't change them. gain very distract and a safety concern. It is a well know issue with this model. This issue is no longer being fixed by service center or dealer without a 1500-2500$ service fee. This seem like a manufacturing defect and major safety concern while driving.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, the brakes and ABS warning lights illuminated. The contact stated that occasionally the lights remained illuminated for five minutes before turning off. The contact stated that when the doorknob was touched, the warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

I just bought this vehicle in February. Since then, about 4 times while driving when i came to a stop the car will not accelerate and the screen tells me to put car in “P” then shift into gear. One time I had to restart the car to put into gear. Then the car drives again.

I have been experiencing slow crank issues for months now. The vehicle will have a slow crank then start. If it does not start on the first try, it will start on the second attempt. This concerns me as I've read many complaints regarding high pressure fuel pump issues on Jeep Grand Cherokees. I am concerned about my safety especially being stranded at night time. I was told I need to change the fuel pump. I called the dealership and was also told that many Jeep Grand Cherokees have been experiencing the same issue which was fixed by replacing the fuel pump. If many vehicles are experiencing the same problem, why is this not considered a recall?

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 35 MPH, the check engine warning light illuminated after the Auto/Start unavailable message was displayed and became inoperable. Upon starting the vehicle, the Auto START/STOP unavailable message was displayed. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was towed to the local dealer, where it was diagnosed that the camshaft kit needed to be replaced. The dealer informed the contact that the part was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and attempted to expedite the parts. The failure mileage was approximately 71,500. VIN tool confirms parts not available.

What component or system failed or malfunctioned, and is it available for inspection upon request? The infotainment system touchscreen (Uconnect) in my Jeep Grand Cherokee is experiencing delamination and ghost touch issues. The screen randomly activates functions such as adjusting the climate control temperature, changing radio stations, or toggling other system settings without any input. This component is still installed in the vehicle and available for inspection upon request. How was your safety or the safety of others put at risk? While driving, the infotainment system automatically and unpredictably changes settings due to ghost touches. This includes increasing or decreasing cabin temperature, activating seat heaters or defrosters, and switching media sources, all without driver input. This is a major distraction and forces me to divert my attention from the road to regain control of the system, increasing the risk of an accident. Additionally, sudden temperature changes or screen flashes could startle the driver or affect visibility and focus, especially at night. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been reproduced and acknowledged by the dealership during service visits. The ghost touch issue was observed in real-time by a technician. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by the authorized Jeep dealership. However, the manufacturer has not provided a definitive fix or recall for the issue at the time of this report. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages. The first symptoms appeared as minor screen glitches and unresponsive touch commands. Over time, the issue escalated to consistent ghost touches and screen delamination

While driving on the expressway, traffic stopped and on the dashboard it said shift to park and the jeep completely turned off. I was in the middle of the expressway so it was scary, I’m glad we were stopped since it was rush hour. The truck turned on right away. I took it to the dealer a couple of days later and they didn’t find the issue. I’m still nervous driving my truck because I’m scared it might happen again