2014 JEEP GRAND CHEROKEE Complaints

CHRYSLER (FCA US LLC) RECALL T36 / NHTSA 17V-435 INCIDENT SUMMARY ON 2018-01-21, MY 2104 JEEP GRAND CHEROKEE STALLED WHILE TRAVELING AT APPROXIMATELY 65MPH. A CRASH WAS AVOIDED, BUT THE SITUATION WAS HIGHLY DANGEROUS TO PASSENGERS AND OTHER DRIVERS ON THE ROAD. THIS INCIDENT EXHIBITED ALL THE SYMPTOMS AND WARNINGS FROM CHRYSLER (FCA US LLC) RECALL T36 / NHTSA 17V-435. (SUMMARIZED BELOW) THE VEHICLE LOST POWER AND STALLED WHILE DRIVING ON THE HIGHWAY. JUST PRIOR TO THE STALL, WARNINGS BRIEFLY FLASHED IN THE INSTRUMENT CONTROL PANEL. WARNINGS INCLUDED; BATTERY SAVER MODE, ABS SYSTEM FAILURE, SUSPENSION FAILURE. ALL ELECTRONICS IN THE VEHICLE EXHIBITED BIZARRE BEHAVIOR AND COULD NOT BE CONTROLLED. ADDITIONALLY THE SPEEDOMETER CONTINUALLY RECYCLED AND THE WIPERS TURNED ON WITH NO INTERVENTION. COMPLETE LOSS OF POWER STEERING AND BRAKING OCCURRED. AFTER THE STALL COMPLETED AND THE VEHICLE WAS STOPPED, A LOUD HIGH-PITCHED TICKING NOISE CAME FROM THE ENGINE COMPARTMENT. ADDITIONALLY, A PUNGENT BURNING SMELL AND SMOKE CAME FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS COMPLETELY DISABLED AND UNRESPONSIVE AND WAS TOWED TO A JEEP DEALERSHIP ON 2018-01-21. A CLAIM WAS FILLED WITH FCA US LLC RECALL DEPARTMENT ON 2018-01-23. AS OF 2018-01-26, THE DEALER IS STILL WAITING FOR FCA US LLC RECALL DEPARTMENT TO RESPOND. AS OF 2018-01-26, THE PARTS ARE STILL NOT YET AVAILABLE FOR THIS RECALL. T36 / NHTSA 17V-435 RECALL SUMMARY 'THE ALTERNATOR ON YOUR VEHICLE MAY EXPERIENCE DIODE THERMAL FATIGUE FAILURE DUE TO CYCLICAL LOADS INDUCED BY EHPS. WHEN THE DIODES FAIL, THE ALTERNATOR WILL NO LONGER SUPPLY ELECTRICAL ENERGY TO THE VEHICLE AND MAY LEAD TO A VEHICLE STALL WITHOUT WARNING, INCREASING THE RISK OF A CRASH. FAILED DIODES MAY ALSO DEVELOP A RESISTIVE SHORT CIRCUIT THAT CAN RESULT IN HEAT, SMOKE AND/OR FIRE ORIGINATING WITHIN THE ALTERNATOR.'

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WITHIN LESS THAN 60 DAYS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS (BAYSIDE CHRYSLER JEEP DODGE, 21219 NORTHERN BLVD, QUEENS, NY 11361, (718) 229-8700) AND (MAJOR WORLD CHRYSLER DODGE JEEP RAM, 43-40 NORTHERN BLVD, LONG ISLAND CITY, NY 11101, 1-(866) 614-2884). ONE DEALER INDICATED THAT THE FAILURE WAS NOT A SAFETY ISSUE. THE OTHER DEALER STATED THAT THEY WERE UNABLE TO PROVIDE A SOLUTION TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *TR

RECALL ON JEEP ALTERNATOR AND BRAKE BOOSTER WATER SHIELD. MY COMPLAINT IS THE LENGTH OF TIME IN GETTING THE PARTS. THE ALTERNATOR WENT OUT AND IT HAS BEEN SITTING AT THE DEALERSHIP FOR 11 DAYS NOW AND PARTS ARE STILL NOT RELEASED FROM CHRYSLER. THEY WILL NOT GIVE ME A RENTAL. WHAT IS A PERSON TO DO? EXCEPT PAY 800$ AND THEN FIGHT CHRYSLER TO GET MY MONEY BACK.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V741000 (ELECTRICAL SYSTEM). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LUSTINE CHRYSLER DODGE JEEP DEALER AT (703)890-7051 AND OURISMAN CHRYSLER DEALER AT (855) 822-3228 (LOCATED AT 14211 JEFFERSON DAVIS HWY, WOODBRIDGE, VA 22191 AND 2406 CRAIN HWY, BOWIE, MD 20716). THE DEALER AND MANUFACTURER STATED THAT THE PART COULD BECOME AVAILABLE IN LATE FEBRUARY OR THE BEGINNING OF MARCH. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

ON DECEMBER 24, 2017 MY ALTERNATOR SHORT CIRCUITED AND MY ALTERNATOR CAUGHT ON FIRE. MY CAR WAS DOING NOTHING OUT OF THE ORDINARY BY DELIVERING CHRISTMAS GIFTS TO FAMILY AND FRIENDS WITHIN A TWO MILE RADIUS. INITIALLY WHEN I STARTED THE CAR, IT SOUNDED A LITTLE OUT OF THE ORDINARY, BUT NO SIGNS OF HAVING AN ISSUE. I DROVE LESS THAN A MILE, AND IT STARTED TO HAVE AN ELECTRICAL BURNING SMELL. I PARKED MY CAR AND TURNED IT OFF, AND WHEN I STARTED THE CAR AGAIN, THE CAR HAD A HUMMING SOUND, AND THE BATTERY LIGHT CAME ON. I DROVE TEN FEET AND THERE WAS SMOKE EVERYWHERE IN MY VEHICLE. WHEN I OPENED MY HOOD, MY ALTERNATOR WAS ON FIRE. I PARKED THE CAR, AND NEVER DROVE IT AFTER THAT. I HAD TO HAVE MY CAR TOWED TO KONA AUTO CENTER AT MY OWN EXPENSE. KONA AUTO CENTER WAS NOT HELPFUL, AND DID NOT HAVE A REPLACEMENT PART FOR THE ALTERNATOR. THEY TOLD ME TO GO AND BUY ONE, BUT IF SOMETHING HAPPENS THEN IT WOULD BE MY FAULT. THEY GAVE ME THE RUN AROUND, AND I ENDED UP BEING MORE FRUSTRATED BECAUSE THEY WOULD NOT GIVE ME LOANER, AND KEPT TRYING TO UPSELL ME TO ANOTHER VEHICLE. THE REPAIR TO MY CAR WAS NOT A CONCERN OF THEIRS, AND THEY COULD NOT GIVE ME A WINDOW OF REPAIR TIME. BEING A SINGLE MOTHER, AND A MANAGER FOR MY COMPANY, I DO NOT HAVE TIME TO WASTE. I ENDED UP TRADING MY JEEP IN, AND NOTHING WAS RESOLVED.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD HAD ABNORMAL BUBBLES. THE VEHICLE WAS TAKEN TO MITCHELL CHRYSLER DODGE JEEP RAM LOCATED AT 123 PLAZA DR, ENTERPRISE, AL WHERE IT WAS DIAGNOSED THAT THE MODEL USED A DEFECTIVE ADHESIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

I HAD REACHED INTO THE STORAGE AND OUTLET TREY IN THE CENTER COUNSEL WHILE GOING DOWN THE HIGHWAY. MY JACKET SLEEVE APPARENTLY HIT THE GEAR SHIFT AND BUMPED IT INTO NEUTRAL. WHEN I REALIZE WHAT WAS HAPPENING I HAD TO APPLY THE BRAKE AND PUSH THE BUTTON ON THE GEAR SHIFTER TO RETURN IT TO DRIVE. I REACH IN THIS STORAGE TRAY MANY TIME A DAY AND HAVE HAD THIS HAPPEN BEFORE, JUST NOT GOING 70 MPH ON A HIGHWAY. IF THIS STICK IS HIGHLY PROGRAMMABLE, WHY CAN IT NOT BE PROGRAMED TO REQUIRE ME TO PUSH THE GEAR SHIFT BUTTON TO CHANGE FROM DRIVE TO NEUTRAL?? THIS IS DANGEROUS AND DISTRACTING WHEN DRIVING. THEIR IS NOT MUCH ROOM FOR YOUR ARM TO REACH OVER THE SHIFTER TO RETRIEVE ITEMS IN THE TREY.

I WAS INFORMED BY A SUPERVISOR AT THE CHRYSLER CORPORATION THAT THE REASON THAT THE TRANSFER CASE (PART OF THE DRIVETRAIN) ON MY ALL WHEEL DRIVE JEEP BROKE WHILE I WAS DRIVING WAS BECAUSE THERE WAS A DIFFERENCE IN TIRE TREAD DEPTH OF GREATER THAN 3/32 OF AN INCH (2.3MM). THEY WERE KIND ENOUGH TO REIMBURSE ME $1000 TOWARDS THE REPAIR, HOWEVER, I DO BELIEVE THAT THIS IS A SAFETY ISSUE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHIFTED WITHOUT WARNING. ADDITIONALLY, WHILE DRIVING, THE VEHICLE HESITATED, STALLED, AND SMOKE EMERGED FROM THE TAILPIPE. THE VEHICLE WAS TAKEN TO CAITILIN CHRYSLER DODGE JEEP RAM (140 OLD YORK RD, JENKINTOWN, PA 19046), BUT THE DEALER COULD NOT DUPLICATE THE FAILURE AFTER DRIVING THE VEHICLE FOR 20 MILES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,453.

VEHICLE WAS STATIONARY AS WE EXITED AND WALKED INSIDE MY HOUSE. IT WAS IN PARK, E BRAKE WAS ON..AS WE ENTERED THE HOUSE, THE JEEP ROLLED INTO THE CAR AHEAD OF MINE DOWN THE DRIVEWAY ON IT'S OWN AND CRASHED. THERE IS SIGNIFICANT DAMAGE. I HAVE THIS ON VIDEO FROM MY SECURITY CAMERAS.