2014 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, A LOUD NOISE OCCURRED. THE CONTACT NOTICED THAT THE PASSENGER HEADREST AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RYDELL CHRYSLER DEALER (700 SAN FERNANDO RD, SAN FERNANDO, CA 91340, PHONE (866) 733-3506) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL CONCERN HEADREST RESTRAINT DID NOT LOCK INTO PLACE, AND THE FRONT PASSENGER SEAT HEADREST RESTRAINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO RYDELL CHRYSLER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MILTON RUBEN CHRYSLER DODGE JEEP RAM AT (706) 863-6633 (3508 WASHINGTON RD, AUGUSTA, GA 30907) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 8/23/18*JB

RECALL T36 FROM JUNE 09, 2017 STILL NOT REPAIRABLE DUE TO LACK OF PARTS. IT IS NOW NOVEMBER. I CANNOT BELIEVE SUCH A HAZARDOUS ISSUE CAN BE ALLOWED TO BE UNRESOLVED FOR THIS LONG. HTTPS://WWW.CHRYSLER.COM/UNIVERSAL/WEBSELFSERVICE/PDF/T36.PDF

THE SEATBELT, AFTER BEING PULLED OUT FOR BUCKLING, WILL NOT RETRACT BACK INTO THE HOLDER.

I WAS DRIVING DOWN THE STREET AT ABOUT 35 MPH WHEN THE BATTERY ICON FLASHED ON. THE AIR CONDITIONER AND THE RADIO CUTOFF FOLLOWING THE DISPLAY OF THE BATTERY ICON. A FEW SECONDS LATER THE POWER STEERING WENT OUT ALONG WITH A LOSS OF POWER. A MESSAGE DISPLAYED ON THE DASHBOARD TELLING ME TO PULL OVER IMMEDIATELY ALONG WITH A SERVICE TRANS BRAKE MESSAGE AND A FEW OTHERS THAT I CAN'T RECALL. I TRIED TO GET TO A SAFE LOCATION BUT THE VEHICLE SHIFTED INTO PARK AND COMPLETELY TURNED OFF WHEN I WAS GOING LESS THAN 5 MPH. CAUSING THE VEHICLE TO BE STRANDED IN THE MIDDLE OF THE ROAD WITH TRAFFIC TRYING TO GET BY. I SLOWED DOWN BECAUSE THERE WERE VEHICLES IN FRONT OF ME MAKING TURNS. THIS IS THE THIRD TIME THIS HAS HAPPENED. TOWED VEHICLE TO DEALERSHIP AND THEY SAID THE ALTERNATOR BURNED UP. THE BATTERY IS DAMAGED AS WELL. THIS SOUNDS SIMILAR TO THE TWO RECALLS NAMED "ALTERNATOR MAY FAIL RESULTING IN ENGINE STALL". NOTIFIED THE DEALERSHIP AND JEEP CUSTOMER CARE ABOUT THIS AND THEY INFORMED ME THAT THEY CAN FIX THIS RECALL BECAUSE MY VIN IS NOT PART OF THE RECALL. VEHICLE IS OUT OF WARRANTY SO THEY SAY THE REPAIRS WILL COME OUT OF MY POCKET. AFTER THE FIRST TIME THIS HAPPENED ABOUT A YEAR AGO I REFUSE TO DRIVE THE VEHICLE ON THE HIGHWAY BECAUSE OF THE SUDDEN SHUTOFF AND LOSS OF STEERING. I FEEL THIS COULD CAUSE AN ACCIDENT AND I REFUSE TO TAKE THAT RISK.

ISSUE: WHEN I PUT FUEL INTO MY 2014 JEEP GRAND CHEROKEE, WHETHER I AM PUMPING OR WHETHER IT IS ON AUTO PUMP, THE FUEL SPITS BACK OUT. EVEN IF YOU TRY HOLDING THE FUEL PUMP LEVER SO THAT ONLY VERY MINIMAL FUEL IS COMING OUT, IT CONTINUOUSLY "STOPS"(LIKE IT SHOULD WHEN THE TANK HAS BECOME FULL) IT'S ALMOST AS IF THE FUEL CANNOT GO DOWN INTO THE VEHICLE, AS THE VEHICLE THINKS AFTER 3 SECONDS OF PUMPING IT IS FULL AND SPITS BACK OUT(USUALLY ALL OVER MY HANDS OR CLOTHES).

THE PASSENGER SIDE SAFETY BELT BECAME JAMMED WHILE DRIVING. MY PASSENGER WAS TRYING TO RELEASE THE BELT BECAUSE IT BECAME PAINFUL. I HAD TO PULL THE VEHICLE OVER AND ASSIST MY (ADULT) PASSENGER TO TRY TO GET THE SAFETY BELT RELEASED. ONCE WE WERE ABLE TO FREE THE BELT IT WOULD NOT RETRACT BACK OR LATCH PROPERLY. MY PASSENGER MOVED TO THE BACK SEAT TO USE THE SAFETY BELT FOR THE REMAINDER OF THE DRIVE. THIS JEEP HAS ALSO COMPLETELY SATURATED ME WITH GASOLINE AND SHUT DOWN A SERVICE STATION. THE GASOLINE SOAKED MY HAIR, FACE, AND BODY. AS A RESULT THROUGH THE STATE OF VERMONT I RECEIVED AN EXTENDED WARRANTY FROM MOPAR TO RELIEVE ANY CONCERNS I MAY HAVE ABOUT SAFETY OF THE VEHICLE ONCE THE FUEL SYSTEM WAS REPLACED. CHRYSLER AND MOPAR HAVE CHARGED ME 100.00 DEDUCTIBLE TO REPAIR A FAULTY SAFETY BELT. IT SHOULD BE MANDATORY THAT CHRYSLER REPAIR THE SAFETY BELT AT NO CHARGE. NOT ONLY DID IT PUT MY PASSENGER IN JEOPARDY, HOW EFFECTIVE ARE THE BELTS IN MY VEHICLE IF ONE IS ALREADY BROKEN AFTER ONLY 3.5 YEARS. THE DEALERSHIP REFUSED TO SHOW ME HOW MUCH THE REPAIR COST. I AM OPENING A CASE WITH THE BBB IN ADDITION TO FILING THIS SAFETY REPORT. MY PASSENGER'S SHOULDER AND NECK WERE SORE AS A RESULT OF THIS INCIDENT BUT NO SERIOUS MEDICAL SITUATION OCCURRED. IT COULD HAVE RESULTED IN A FATALITY IF AN ACCIDENT WERE TO OCCUR.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SHERMAN DODGE CHRYSLER JEEP RAM, 7601 SKOKIE BLVD, SKOKIE, IL 60077, (866) 650-8000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RETRACT PROPERLY WHEN BUCKLED TO SECURE THE PASSENGER. THE SEAT BELT WAS LOOSELY CONNECTED WHEN LOCKED INTO THE BUCKLE. THE DEALER (COLONIAL SOUTH CHRYSLER JEEP AND DODGE, 42 STATE RD, DARTMOUTH, MA 02747, (508) 984-1900) INDICATED THAT THE VEHICLE WOULD NEED TO BE SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIR. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V643000 (SEAT BELTS, AIR BAGS). THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED BY A DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000(ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KOONS TYSONS CHRYSLER DODGE JEEP RAM (2050 CHAIN BRIDGE RD, VIENNA, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/13/18*JB