2014 JEEP GRAND CHEROKEE Complaints

ON 9-08-2017, MY WIFE AND I WERE RETURNING TO PFAFFTOWN, NC FROM GARDEN CITY, SC. A FEW MILES INTO THE DRIVE I THOUGHT I HEARD A HIGH PITCHED SOUND, BUT COULD NOT LOCATE IT. THEN WE THOUGHT WE SMELLED SOMETHING HOT, BUT THOUGHT IS WAS AN OLD TRUCK AHEAD OF US, BUT A FEW MILES LATER I GOT A LOW VOLTAGE SIGN AND TOLD MY WIFE TO CAR THE NEAREST JEEP DEALERSHIP AS WE HAD ENTERED CONWAY, SC. HAVING SOME BASIC ENGINE KNOWLEDGE I KNEW THE ALTERNATOR WASN'T CHARGING THE BATTERY AND THAT I WOULD LOSE ALL POWER. LUCKILY FOR US THE DEALERSHIP WAS LESS THAN 1.5 MILES AND I WAS ABLE TO DRIVE TO IT. WHEN I OPENED THE HOOD I FOUND THE ALTERNATOR SMOKING AND ALMOST HOT ENOUGH TO CATCH FIRE DUE TO OVERCHARGING. LUCKILY THE DEALERSHIP WAS ABLE TO REPLACE THE ALTERNATOR AND WE WERE ON OUR WAS HOME IN ABOUT AN HOUR, BUT WITH A $806.00 COST FOR THE REPAIR. THE VEHICLE HAD 74109 MILES ON THE ODOMETER. WHEN I GOT HOME MY MECHANIC TOLD ME THAT THERE WAS A RECALL ON 2014 JEEP GRAND CHEROKEES FOR EXACTLY WHAT HAPPEN TO MINE. I CHECKED THIS WEBSITE AND FIAT/ CHRYSLER AND FOUND MY VIN WAS NOT INCLUDED. I ALSO TALKED TO A NICE CHRYSLER REPRESENTATIVE OVER THE PHONE. SHE ALSO SAID THAT IT WAS NOT INCLUDED. IT JUST SEEMS TO ME THAT MY VEHICLE, WHICH IS THE SAME MAKE, MODEL AND YEAR AS THOSE UNDER RECALL, AND HAD THE EXACT PROBLEM ADDRESSED BY THE RECALL SHOULD BE COVERED BY THE RECALL. AND NOTE THAT THE VEHICLE WAS CLOSE TO LOSING ALL ELECTRICAL POWER, WHICH AFFECTS THE STEERING AND TRANSMISSION ON THESE VEHICLES AND I COULD HAVE LOST CONTROL.

I HAVE A RECURRING PROBLEM WITH MY 2017 JEEP GRAND CHEROKEE THAT HAS BEEN GOING ON FOR A PERIOD OF 17 MONTHS. MY PROBLEM STARTED IN MAY, 2016 WHEN MY NAVIGATION SYSTEM FAILED BY GIVING ME THE WRONG INFORMATION BY INSTRUCTING ME TO TURN INTO A ONE WAY (WRONG WAY) TRAFFIC LANE. THIS HAS SINCE HAPPENED MANY TIMES SINCE THEN BY DIRECTING ME INCORRECTLY. THE COMPLETE NAVIGATION SYSTEM, CLOCK & COMPASS, PERIODICALLY DON'T WORK. ON OCCASION I RECEIVE THE FOLLOWING MESSAGE ON MY VEHICLE'S COMPUTER SCREEN "VEHICLE PHONE REQUIRES SERVICE PLEASE CONTACT YOUR DEALER." AFTER NUMEROUS APPOINTMENTS WITH THE DEALER & TELLING THEM THAT THE PROBLEM IS NOT WITH MY PHONE THEY FINALLY SAID THEY COULD NOT REPAIR THE PROBLEM AND GAVE ME AN 800 NUMBER TO CALL THE MANUFACTURER CUSTOMER SERVICE. AFTER NUMEROUS DISCUSSIONS WITH VARIOUS CUSTOMER SERVICE PEOPLE OVER A PERIOD OF TWO MONTHS, ON 9/28/2017 CUSTOMER SERVICE PERSON PATRICIA SAID THERE IS NOTHING THEY CAN DO TO REPAIR THE VEHICLE HOWEVER THAT A "JEEP SERVICE BULLETIN #08-028-17 WITH UPDATES TO SOFTWARE LEVEL 17.11.07 WILL OCCUR IN A PHASED ROLL-OUT AND MAYBE THE PROBLEM WILL GO AWAY." THEY TOLD ME I WOULD RECEIVE DOWNLOAD INSTRUCTIONS BUT COULD NOT TELL ME WHEN THESE INSTRUCTIONS WOULD BE SENT OUT. THE SYSTEM WILL WORK PERIODICALLY BUT FAILS MORE OFTEN THAN NOT. YESTERDAY I WAS AGAIN USING THE NAVIGATION IN AN AREA THAT I UNFAMILIAR WITH AND THE SYSTEM AGAIN TRIED TO ROUTE ME INTO ONCOMING TRAFFIC.

I HAVE TAKEN MY JEEP TO THE DEALERSHIP 4 TIMES ALREADY. I HAVE ONLY OWNED IT FOR 3 MONTHS. ABOUT A MONTH OF THAT I HAVEN'T DRIVEN IT. BECAUSE ITS BEEN IN THE SHOP FOR SO LONG. IT HAS A PROBLEM WHERE IT SHIFTS REALLY HARD FROM 2ND TO 3RD, 3RD TO 4TH. IT MOVES THE CAR FORWARD THEN JERKS IT BACK REALLY HARD, LIKE YOU'RE GETTING HIT FROM BEHIND. ITS SCARY ESPECIALLY WHEN THERE ARE SMALL CHILDREN IN THE CAR. I HAD THOUGHT I HAD BOUGHT A RELIABLE CAR BUT IT SEEMS THAT 30K HAS GONE TO WASTE AND MY HOOPTY WAS MORE RELIABLE. THE ENGINE ALSO SHAKES AND SOMETIMES IT'S STUCK IN THIRD GEAR! ITS EMBARRASSING AND SCARY TO PULL OUT IN FLOWING TRAFFIC. A CHECK ENGINE LIGHT HAS CAME ON BEFORE BUT I HAVE STILL NOT "MET" THE REQUIREMENTS FOR A NEW TRANSMISSION. THEY REPLACED THE VALVE BODY BUT IT ONLY DROVE SMOOTH FOR A FEW DAYS THEN WENT BACK TO JERK THE ENTIRE CAR AGAIN.

DRIVER'S HEADREST AIRBAG DEPLOYED WHEN WE WERE NOT IN THE CAR, AND THE CAR HAS NOT BEEN IN AN ACCIDENT. CHRYSLER WAS CONTACTED AND DID A PRIVATE INVESTIGATION WHICH LED THEM TO BELIEVE THAT THE INCIDENT WAS NOT DUE TO MANUFACTURING RESPONSIBILITY. THIS INCIDENT HAPPENED SOME TIME IN EARLY APRIL - WE NOTICED IT AROUND APRIL 14TH. I HAVE CONTACTED THEM 6 TIMES SINCE THEN AND THEY REFUSE TO EXPLAIN WHY THE AIRBAG DEPLOYED, OR OFFER ASSISTANCE IN REPAIRING IT.

FUEL DELIVERY SYSTEM (NOTABLY TANK FILLER AND RELATED EMISSIONS EQUIPMENT) POORLY DESIGNED TO FAIL JUST AFTER CALIFORNIA 50K MILEAGE WARRANTY. DEALER WANTS $800 TO FIX A PROBLEM THE MFG. DESIGNED. ALTERNATOR RECALL-WITH NO RELATED PARTS TO REPAIR-DRIVING AND WAITING FOR THE VEHICLE TO ERUPT INTO A BALL OF FIRE IS UNACCEPTABLE. WHAT COMPONENTS ARE BEING INSTALLED ON 2018 MODELS? WHY CAN'T THOSE PARTS BE INSTALLED ON MY 2014? I AM BEING PREJUDICED AGAINST, AS I CANNOT LEGALLY (THANKS TO AB 217) TRADE THE VEHICLE IN, AS NO DEALER CAN RESELL IT WITH AN OPEN SAFETY RECALL!! I NEED TO GET ANOTHER CAR-BUT I CAN'T!!!!

I WAS PARKED IN MY DRIVEWAY (AS I JUST GOT HOME FROM WORK) TALKING TO MY DAUGHTER AND HER FATHER (WHO WERE PARKED TO MY DRIVERS SIDE GETTING READY TO LEAVE IN ANOTHER VEHICLE) WHEN WE ALL HEARD A LOUD NOISE AND SOMETHING HIT THE SIDE OF MY HEAD VERY HARD. THE ACTIVATED HEAD REST SHOT OPEN FOR NO REASON AT ALL. THE CAR WAS IN PARK AND NOBODY WAS IN THE VEHICLE EXCEPT FOR ME.THERE WAS NO IMPACT OR ANYONE TOUCHING THE OUTSIDE OF THE VEHICLE EITHER. I AM FORTUNATE THAT I WAS NOT DRIVING AT THE TIME THIS HAPPENED AS THIS COULD HAVE CAUSED AN ACCIDENT WITH THE IMPACT OF THE HEADREST HITTING MY HEAD.

WAS INVOLVED IN AN ACCIDENT AND MY AIR BAGS DID NOT DEPLOY, IN WHICH I SUSTAINED A HEAD INJURY. THE VEHICLE WAS IN MOTION ON A CITY STREET DRIVING FORWARD.

SUN ROOF EXPLODED. HOT HOT, NOT HOT, NOT SPEEDING. WARRANTY WOULD NOT COVER THE COST!

ACTIVE HEADREST ON PASSENGER HEADREST DEPLOYED WITHOUT CAUSE. THE VEHICLE HAS NEVER BEEN INVOLVED IN ANY ACCIDENT AND ONLY NOTICED THE HEADREST HAD BECOME LOOSE. WHEN I TOOK IT TO THE DEALERSHIP THEY'D INDICATED THAT THE ACTIVE HEADREST HAD DEPLOYED. AFTER OPENING A CASE WITH JEEP CHRYSLER THEY HAVE REFUSED TO CORRECT IT. THERE ARE A LARGE NUMBER OF CASES FOR THIS EXACT SAME ISSUE WHICH POSES A HUGE SAFETY RISK. DEALERSHIP IS REQUESTING OVER $800 TO REPAIR WHAT IS AN OBVIOUS DEFECT WITH THE NUMBER OF OTHERS THAT HAVE EXPERIENCED THE EXACT SAME PROBLEM.

SEVERAL MONTHS AGO ALL POWER ON MY JEPP CUT OFF AS I WAS DRIVING ON A 55 MPH TWO LANE ROAD. I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD AND RE-START THE VEHICLE. I TOOK THE VEHICLE TO THE JEEP DEALER AND THEY DID A "COMPUTER UPGRADE" WHICH THEY SAID RESOLVED THE ISSUE. SINCE THAT TIME THE VEHICLE HAS OPERATED CORRECTLY. I 'M CURRENTLY ON A ROAD TRIP FROM PUNTA GORDA, FL TO PANAMA CITY, FL - SOME 500 MILES FROM MY HOME. OVER THE PAST TWO DAYS, THE VEHICLE HAS COMPLETELY LOST POST FIVE TIMES WHILE IN MOTION, WHICH IS EXTREMELY DANGEROUS WHEN TRAVELING ON I-75 AT 70 MPH. I CALLED THE LOCAL JEEP DEALERSHIP IN PANAMA CITY, AND THEY INDICATED THEY WERE UNABLE TO ASSIST ME BECAUSE THEY ALREADY HAD SEVERAL CARS SITTING ON THEIR LOT (THAT DRIVERS WOULD NOT OPERATE) BECAUSE OF THE SAME ISSUE. THERE ARE CURRENTLY NO REPLACEMENT PARTS AVAILABLE. THEY WOULD NOT AUTHORIZE A RENTAL CAR, NOR HAD ANY TIMEFRAME AVAILABLE FOR RESOLUTION OF THIS ISSUE. I AM CURRENTLY IN THE POSITION OF BEING 500 MILES FROM HOME, WHILE I AM SCHEDULED TO ASSIST WITH PLACING AN ELDERLY AUNT AND AND UNCLE IN AN ASSISTED LIVING FACILITY ON WEDNESDAY. I CALLED THE JEEP CUSTOMER CARE LINE, AND THEY SAID THEY WOULD ASSIGN A "CASE MANAGER" TO LOOK AT MY SITUATION, BUT I HAVE RECEIVED NO RESPONSE FROM THEM THUS FAR. IT SHOULD BE NOTED THAT THIS IS THE SIXTH RECALL THAT I RECEIVED ON A VEHICLE THAT IS LESS THAN FOUR YEARS OLD. THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS