2014 JEEP GRAND CHEROKEE Complaints

WHILE DRIVING ON THE HIGHWAY WITH NO VEHICLES OR OBSTACLES IN FRONT OF ME, THE BREAK ASSIST COLLISION AVOIDANCE WENT OFF INDICATING AN IMMINENT COLLISION AND STOPPING THE CAR. PERHAPS RELATED TO THE SAME ISSUE, A FEW MINUTES AFTER THIS INCIDENT THE COMPUTER ALSO DISPLAYED AN ERROR MESSAGE STATING THAT THE AUTOMATIC WINDSHIELD WIPERS WERE NOT WORKING PROPERLY

WHILE I WAS DRIVING DOWN THE ROAD THE CAR COMPLETELY SHUT DOWN. ALL POWER SHUT OFF ON CAR. CAR COULD NOT BE PUT IN NUETRAL TO MOVE OFF ROAD. CAR WOULD NOT RESTART. TOW COMPANY AND CHRYSLER DEALERSHIP SAID IT WAS AN ALTERNATOR PROBLEM.

ON AUGUST 4, 2017 AFTER STARTING MY JEEP AND DRIVING AWAY FROM PARKING SPACE I HAD NO BRAKES AT ALL WHEN TRYING TO STOP - FORTUNATELY I WASN'T GOING MORE THAN 25 MPH WHEN I NOTICED THE PROBLEM - I WAS ABLE TO COAST INTO A CURB AND STOP. THERE WAS NO PRIOR WARNING AND NO WARNING LIGHTS AND THE BRAKES SEEMED OK THE NIGHT BEFORE WHEN I PARKED THE CAR. I HAD TO HAVE THE CAR TOWED TO A DEALER WHERE THEY CHARGED ME $718.54 TO INSTALL A NEW POWER BRAKE BOOSTER WHICH THEY SAID WAS NO LONGER UNDER WARRANTY. THE JEEP HAD 42834 MILES AT THE TIME. IF THIS HAD HAPPENED ON I-25 WHICH IS WHERE I WAS HEADING I WOULD NOT HAVE BEEN ABLE TO STOP AT ALL.

FCA AND NHTSA HAVE ISSUED A RECALL NOTICE THAT EXPLAINS THAT THE ALTERNATOR MAY FAIL, RESULTING IN STALLING OR POSSIBLY FIRE. IT HAS BEEN SAID THAT REPLACEMENT OF THE ALTERNATOR IS NECESSARY IN AFFECTED VEHICLES. THIS WON'T TAKE PLACE UNTIL 2018 BECAUSE OF PARTS AVAILABILITY. THIS IS TOTALLY UNACCEPTABLE. THE TENS, OR POSSIBLY HUNDREDS OF THOUSANDS OF THESE VEHICLES WILL POSE AN ENORMOUS SAFETY RISK FOR OCCUPANTS OF THESE VEHICLES, AND OTHER VEHICLES SHARING THE ROAD WITH THEM. THIS RECALL REPAIR NEEDS TO BE EXPEDITED IN A MUCH MORE TIMELY MANNER. FCA NEEDS TO BE MADE AWARE OF THE RISKS THEIR CUSTOMERS ARE BEING EXPOSED TO BECAUSE OF THE DELAY IN MAKING THIS REPAIR. I RECEIVED NOTICE FROM FCA ON 7-14-2017, AND NHTSA ON 10-3-2017.

I WAS INVOLVED IN A SERIOUS ACCIDENT ON 9/20/2017 WHILE DRIVING MY 2014 JEEP GRAND CHEROKEE. I WAS DRIVING SLOWLY OUT OF A FAST FOOD PARKING LOT AND APPROACHED THE EXIT INTENDING TO TURN RIGHT ONTO THE ROAD. I SAW THERE WAS ONCOMING TRAFFIC, AND APPLIED MY BRAKES TO STOP AND WAIT FOR THE TRAFFIC TO PASS. I'M POSITIVE THAT I HAD MY FOOT ON THE BRAKE, BUT INSTEAD OF STOPPING, MY CAR SURGED FORWARD INTO THE ROAD AND INTO THE PATH OF A SEMI TRUCK. THE BRAKES WEREN'T WORKING. I STARTED TO REACH FOR THE EMERGENCY BRAKE, BUT I HAD ALREADY HIT THE SEMI- TRUCK BY THEN. THE FIRST IMPACT HAPPENED ON THE FRONT DRIVER'S SIDE OF MY CAR, THEN THE CAR SPUN AROUND AND THE SECOND IMPACT HIT THE REAR DRIVER'S SIDE OF MY CAR, THE CAR CONTINUED TO SPIN AROUND AND STOPPED WHEN IT HIT A UTILITY POLE NEXT TO THE ENTRANCE/EXIT OF THE FAST FOOD RESTAURANT. FORTUNATELY NO ONE WAS INJURED OR KILLED. I AM 100% CERTAIN THAT SOME KIND OF MALFUNCTION HAPPENED WITH MY CAR. I KNOW I HAD MY FOOT ON THE BRAKE. I'VE HAD SEVERAL RECALLS ON THIS JEEP FOR REPAIRS AND SOFTWARE UPDATES, AND I BELIEVE AT LEAST A COUPLE OF THEM WERE RELATED TO THE TRANSMISSION. AFTER THE ACCIDENT, I SEARCHED THE NHTSA WEBSITE, AND I FOUND SEVERAL OTHER REPORTS OF THE 2014 JEEP GRAND CHEROKEE SURGING FORWARD WHEN THE BRAKES ARE APPLIED. THERE ARE ALSO MANY OTHER COMPLAINTS OF THIS MODEL GRAND CHEROKEE HAVING MANY PROBLEMS WITH THE TRANSMISSION, POWER TRAIN, AND BRAKE SYSTEMS. I HAVE ALREADY SUBMITTED A COMPLAINT TO JEEP ABOUT THE ACCIDENT.

WITH THE VEHICLE IN DRIVE AND WHEN TRAFFIC IS CLEAR RELEASE THE BRAKE AND DEPRESS ACCELERATOR PEDAL INTERMITTENTLY I GET THE MESSAGE " SERVICE ELECTRONIC THROTTLE CONTROL" AT THAT PRECISE MOMENT, THERE IS NO ACCELERATOR, VEHICLE MAY MOVE AHEAD SLOWLY FROM AN IDLE BUT THAT IS IT. WHEN THE MESSAGE GOES AWAY THE THROTTLE RESPONDS NORMAL. THE LAST 3 TIMES THIS HAS HAPPENED I WAS COASTING DOWN HILL WITH MY FOOT OFF BOTH PEDALS.I HAVE HAD IT INTO THE DEALER SHIP SEVERAL TIMES. THIS ISSUE HAS BEEN ONGOING FOR OVER 2 YEARS NOW. BECAUSE I CAN NOT SHOW THEM THE ISSUE, WHEN I TAKE IT IN, THEY DO NOTHING.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED. LEE SUMMIT DODGE CHRYSLER JEEP RAM (1051 SE OLDHAM PARKWAY, LEE SUMMIT, MISSOURI 64081) WAS MADE AWARE OF THE FAILURE AND REPLACED AN UNKNOWN WIRE IN THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS DIAGNOSED A SECOND TIME AS NEEDING THE WIRING HARNESS REPLACED UNDER THE DRIVER'S SEAT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 36,300.

VEHICLE IS EQUIPPED WITH 'ACTIVE HEADRESTS' WHICH ARE INTENDED TO DEPLOY IN EVENT OF COLLISION. FRONT PASSENGER HEADREST MALFUNCTIONED AND DEPLOYED WHILE DRIVING AND UNOCCUPIED. FRONT PASSENGER SEAT IS RARELY OCCUPIED AND VEHICLE HAS NEVER BEEN IN A COLLISION. THE INTERNAL COMPONENTS OF THE HEADREST ARE BROKEN AND IT CANNOT BE RESET. CHRYSLER HAS REFUSED TO OFFER ASSISTANCE FOR THIS IMPORTANT SAFETY COMPONENT GIVEN THAT THE VEHICLE IS OUT OF WARRANTY. GIVEN THAT THIS IS A SAFETY ITEM THAT I SHOULD BE ABLE TO DEPEND ON, THE FACT THAT THE FRONT SEAT IS RARELY OCCUPIED AND THEREFORE BEEN SUBJECTED TO MINIMAL WEAR AND TEAR AND THAT MY RESEARCH FINDS THIS TO BE AN ONGOING ISSUE WITH JEEP VEHICLES EQUIPPED WITH THIS FEATURE, IT APPEARS THAT THIS IS AN ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY.

MY SUNROOF SPONTANEOUSLY AND WITHOUT CAUSE EXPLODED WHILE DRIVING AT 65MPH. ON THE INTERSTATE. THERE WAS NO WARNING AND THERE WERE NO HAZARDS ANYWHERE AROUND. OUTSIDE TEMPERATURE WAS AROUND 92 DEGREES AND OVERCAST BUT NOT RAINING. CAUSE IS UNKNOWN.

I GOT IN MY CAR ONE EVENING AND NOTICED THE PASSENGER SIDE ACTIVE HEAD RESTRAINT WAS POPPED OPEN. APPARENTLY THIS HAPPENED WHILE THE CAR WAS SITTING IN MY GARAGE. I HAVE NOT HAD AN ACCIDENT AND THIS SEAT VERY RARELY HAS ANYONE SITTING IN IT. WHEN I TOOK IT TO THE CHRYSLER DEALERSHIP, THE SERVICE REP. SAID THE CHRYSLER REP. WAS THERE THAT DAY. THE SERVICE REP. CAME BACK TO ME A LITTLE WHILE LATER AND SAID, "APPARENTLY THIS IS HAPPENING QUITE A BIT. THE CHRYSLER REP. HAS YOUR CONTACT INFORMATION. THEY WILL INVESTIGATE AND GET IN TOUCH WITH YOU." OVER A WEEK LATER, THEY FINALLY SENT AN E-MAIL SAYING THEY WOULD NOT REPLACE THE PART BECAUSE THE VEHICLE IS OUT OF WARRANTY. THIS IS A SAFETY FEATURE THAT HAS FAILED!!! OTHERS HAVE POSTED ON THE INTERNET THAT THE SAME THING HAPPENED TO THEM, SOME WHILE DRIVING DOWN THE ROAD! I THINK THERE SHOULD BE A RECALL TO REPLACE THE DEFECTIVE ACTIVE HEAD RESTRAINTS!!! NOT ONLY IS A BROKEN ONE GOING TO FAIL TO PROTECT SOMEONE IN A WRECK, BUT ONE POPPING OPEN WHILE DRIVING DOWN THE ROAD CAN CAUSE A WRECK! THE PLASTIC PARTS INSIDE THE HEAD RESTRAINT ARE APPARENTLY NOT STRONG ENOUGH FOR THE TENSION THAT IS PLACED ON THEM. CHRYSLER SHOULD REPLACE THESE DEFECTIVE SAFETY DEVICES!