2014 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE ENGINE STALLED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO HENDRICKSON CHRYSLER DODGE JEEP RAM (LOCATED AT 114 N 8TH STREET, MONTICELLO, IN 47960; (574) 583-6151) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-334-9200 AND STATED THAT THEY WOULD NOT BE ABLE TO ASSIST SINCE THE VEHICLE WAS NOT UNDER WARRANTY. A CASE NUMBER WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 104,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER NIELSEN DODGE CHRYSLER JEEP RAM LOCATED AT 175 NJ-10, EAST HANOVER, NJ 07936; (973) 884-2100 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY PASSENGER SIDE HEADLIGHTS WENT OUT. THINKING IT WAS A SIMPLE BLOWN BULB I BROUGHT IT IN TO THE DEALERSHIP WHERE I BOUGHT THE JEEP LESS THAN 2 MONTHS PRIOR. THEY SAID NOT ONLY WAS IT NOT A BLOWN BULB BUT THAT MY ENTIRE FRONT LIGHT HAD TO BE REWIRED. TWO MONTHS LATER THE EXACT SAME THING HAPPENED TO MY DRIVERS SIDE. HOW IS THIS POSSIBLE ON A TRUCK LESS THAN 2 YEARS OLD? AND REWIRED WOULD INDICATE FAULTY WIRING IN THE FIRST PLACE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING, THE STEERING WHEEL JERKED INADVERTENTLY. THE CONTACT HEARD A SCREECHING NOISE COMING FROM THE WHEELS AND THE WHEELS BEGAN TO ADJUST INADVERTENTLY. ALSO, THE WINDSHIELD WIPERS AND THE BLINKERS MALFUNCTIONED. THE TRACTION CONTROL ACTIVATED AND THE STEERING WHEEL STARTED TO TURN WITHOUT WARNING. THE CONTACT STATED THAT THE CHECK ENGINE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO POLLARD JEEP (LOCATED AT 5075 EAST PEARL PKWY, BOULDER, CO 80301, (303) 447-8187) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V636000 (ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

I PURCHASED MY USED 2014 JEEP GRAND CHEROKEE FROM JT'S CHRYSLER & JEEP IN LEXINGTON, SC ON MAY 27TH, 2017. SOMETIME A FEW WEEKS LATER IN JUNE, WE STARTED HAVING ISSUES WITH OUR RADIO AND TOUCH SCREEN PANEL. IT DID AN AUTOMATIC UPDATE BY ITSELF (SCREEN SAID TO KEEP VEHICLE RUNNING FOR 15 MINS TO COMPLETE) AND NOW IT WILL NOT SAVE ANY PRESETS THAT WE TRY AND SAVE TO IT. THE VOLUME TO THE RADIO WORKS FINE SOME DAYS, OTHER DAYS, WE CANNOT GET THE VOLUME TO WORK ON THE RADIO AT ALL...OR WORSE, SOMETIMES IT WILL LET US TURN THE VOLUME UP SOME AND THEN WE CANNOT GET IT TO TURN BACK DOWN (CAUSING ISSUES WHEN I NEED TO HEAR THINGS OUTSIDE OF THE VEHICLE) UNTIL WE POWER THE IGNITION DOWN. IT HAS AFFECTED THE NAVIGATION AND SPEAKERS TO SOME DEGREE ALREADY AND WE HAVE TAKEN IT BACK TO THE DEALERSHIP TWICE TO HAVE IT LOOKED AT WITH NO RESOLUTION. THEY HAVE TOLD US THEY TRIED A "FLASH UPDATE" BUT IT STILL HAS NOT HELPED. WE CONSTANTLY GET AN ERROR MESSAGE STATING "VEHICLE PHONE NEEDS SERVICE". I DID SOME RESEARCH AFTER OUR LAST SERVICE APPOINTMENT AND REALIZED THERE WAS A RECALL ON THE RADIO'S FOR THIS MODEL AND YEAR JEEP FOR THE SAME ISSUES WE ARE HAVING BUT, I DO NOT SEE OUR VIN # LISTED IN THE RECALL. I AM LOOKING FOR SOMEONE TO SHED SOME LIGHT IF POSSIBLE ON HOW WE CAN GO ABOUT GETTING THIS RESOLVED. THANK YOU!

EVERYONE IS COMPLAINING THE SHIFTERS ARE DEFECTIVE. THEY ARE NOT, THE COMPUTER HAS THE ULTIMATE CONTROL OF THE DODGE JEEP AND CHRYSLER SHIFTERS BE IT A KNOB OR A ONE IN THE JEEP. IF THE CAR IS ROLLING IN ANYWAY THE COMPUTER WILL NOT PUT THE CAR IN PARK. THE DRIVER CAN MAKE THE PROPER MOTION BUT THE COMPUTER WILL DECIDE TO PUT THE CAR IN NEUTRAL BECAUSE OF THE MOVEMENT. THERE IS MINIMAL INDICATION OF THE COMPUTER OVERRIDING THE DRIVERS MOTION. THE DRIVER THEN GOES TO TURN OFF THE CAR WITH A PUSH BUTTON, ONCE AGAIN THE COMPUTER DECIDES THE CAR IS IN NEUTRAL SO THE WILL NOT TURN THE CAR OFF ESSENTIALLY MAKING THE PUSH BUTTON INOPERABLE. THE REASON FOR THE ACCIDENTS IS BECAUSE PEOPLE MAKE THE MOVEMENT WITH THE CAR ROLLING AND THEN THE COMPUTER OVERRIDES THE DRIVER AND THEN OVER RIDES THE SECOND TIME WITH TURNING THE CAR OFF. PEOPLE GET OUT OF THE CAR EXPECTING THE CAR TO BE OFF AND AFTER PARTIALLY STEPPING OUT OR PARTIALLY STEPPING OUT DISCOVER THE CAR IS STILL RUNNING AND IF THERE IS ANY KIND OF AN INCLINE...LITERALLY RUNNING AWAY AND THEY CHASE THE CAR. I HAD THIS HAPPEN TO ME BUT MY SON REALIZED THE CAR WAS RUNNING. I TOLD THE DEALER THEY SAID I MADE A MISTAKE I SAID NO I DIDN'T AND THEN WAS ON A MISSION. ON THE RECALL NOTICE THE LAST LINE STATE THAT THE CAR WILL NOT GO INTO PARK IF THE CAR IS GOING ABOVE A CERTAIN SPEED THAT IS THE SAME A SLIGHT ROLL. I HAVE TOLD THE DEALER ABOUT I HAVE MAKE A CALL TO CHRYSLER BUT NO ONE COULD LISTEN. THINK ABOUT IT THE FIX WAS FOR THE COMPUTER TO PUT THE CAR IN PARK IF THE DOOR OPENS WITHOUT DRIVER INPUT. THE COMPUTER CAN SLAM ON THE BRAKES IF A LEAF BLOW INFRONT OF ONE OF THE FRONT SENSORS AND I ALMOST GOT REAR ENDED ON THAT ONE. THESE VEHICLES AND THE COMPUTER PROGRAMMING HAVE TAKEN VITAL FUNCTIONS AWAY FROM THE DRIVER BUT THEY DIDN'T EXPLAIN THAT TO ME WHEN I BOUGHT THE CAR! THAT IS WHY DODGE TRUCKS DO THE SAMETHING

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED RAPIDLY AND THERE WAS A HIGH PITCHED NOISE COMING FROM THE ENGINE. THE CONTACT NOTICED A BURNING ODOR INSIDE THE VEHICLE. IN ADDITION, THE BATTERY VOLTAGE WARNING INDICATOR ILLUMINATED WITHOUT WARNING AS THE VEHICLE CONTINUED TO DECELERATE. THE CONTACT EXITED THE VEHICLE AND CONTACTED AAA ROADSIDE ASSISTANCE, BUT THE BATTERY COULD NOT BE TESTED BECAUSE IT WAS LOCATED UNDER THE FRONT PASSENGER SEAT. AN UNKNOWN JEEP DEALER IN HATTIESBURG, MISSISSIPPI WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER STATED THAT THE FAILURE WAS BEING INVESTIGATED AND THAT NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) MAY EXPAND TO INCLUDE THE CONTACT'S VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 60,400.

ALTERNATOR SUDDENLY WENT OUT CAUSING THE CAR TO BECOME TO STOP RUNNING IN AN INTERSECTION. VERY DANGEROUS.

TRANSMISSION HAS VERY DELAYED SHIFTING. SOMETIMES IF FEELS AS IF THE TRANSMISSION GOES INTO NEUTRAL BY ITSELF.I WAS MAKING A LEFT HAND TURN THROUGH A VERY BUSY INTERSECTION AND HAD NO POWER AS IF I WAS IN NEUTRAL. ALMOST CAUSED A SERIOUS ACCIDENT

SUDDEN ALTERNATOR FAIL. BURNED UP AND CAUGHT FIRE.... BURNED BELTS AROUND IT AS WELL. SAW A BETTERY FAIL THEN HOOD STARTED SMOKING WHILE DRIVING. VEHICLE IS ONLY THREE YEARS OLD!!! SAW RECALLS ON THIS FOR THE 2014 GRAND CHEROKEE BUT NOT SURE WHY MY VIN DOES APPLY?? HAVING SAME EXACT PROBLEM AS THE REST OF THEM THAT WERE RECALLED. HUGE SAFETY CONCERN FOR THE DRIVER AS IT'S BURNING UP UNDER THE HOOD. STILL LOW MILES ON THREE-YEAR-OLD VEHICLE, THIS SHOULD NOT BE HAPPENING. NEED A RECALL ON THIS MODEL AS WELL -- PLEASE HELP!!