2014 JEEP GRAND CHEROKEE Complaints

MY SEVEN MONTH PREGANT FIANC AND I ENTERED THE VEHICLE AND BEFORE STARTING THE TRUCK THE PASSENGER SIDE (AHR) HEADREST DEPLOYED WITHOUT PROVOCATION. THERE WAS NO ACCIDENT TO CAUSE IT TO DEPLOY AND DURING THE INCIDENT IT STRUCK HER IN THE BACK OF THE HEAD. WHEN THIS HAPPENED SHE NEARLY HAD A PANIC ATTACK HAVING BEEN STARTLED. THE BROKEN PIECES FROM THE HEADREST FLEW OUT AND LANDED IN THE BACK OF THE VEHICLE. HAD SOMEBODY OR MY CHILD BEEN IN THE REAR SEAT THEY WOULD'VE BEEN SHOWERED WITH PIECES AS THE HEADREST EXPLODED FOR NO APPARENT REASON. CALLED CHRYSLER AND THEY WILL NOT COVER THE REPAIRS BECAUSE THE VEHICLE IS 600 MILES OVER THE BUMPER TO BUMPER WARRANTY. THIS BEING A SAFETY ISSUE IT REALLY BOGGLES ME WHY I AM LIABLE TO PAY FOR DAMAGES. THIS ISN'T A NORMAL WEAR AND TEAR DEAL WITH THE VEHICLE, THIS IS A SAFETY ISSUE. NOW THAT THE HEADREST HAS EXPLODED SHE IS EVEN MORE IN DANGER RIDING IN THE SEAT, THE HEADREST BEING APART CAUSES HER TO ADJUST HOW SHE SITS IN THE VEHICLE INCLUDING HOW SHE HOLDS HER HEAD. IF THERE IS A REAR-END COLLISION MY FEAR IS THE MALFUNCTIONED PIECE OF SAFETY EQUIPMENT WILL CAUSE MORE DAMAGE THAN HELP. THIS IS NOT ACCEPTABLE TO HAVE CUSTOMERS RIDING WITH MALFUNCTIONING HEAD RESTRAINTS.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 25-30 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER JEEP DODGE (LOCATED AT 900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, TEL: 408-266-9500) WHERE IT WAS DIAGNOSED THAT THE ECO-MODE FEATURE, WHICH WAS DEFAULTED ON, CAUSED THE VEHICLE NOT TO BE RESPONSIVE. IF THE ECO-MODE WAS TURNED OFF, THE VEHICLE OPERATED AS INTENDED. THE CONTACT WAS INFORMED OF A SOFTWARE UPDATE TO REMEDY THE ISSUE BUT, ON THIS SPECIFIC VEHICLE, THE SOFTWARE WAS INCOMPATIBLE. THE DEALER PROVIDED CASE NUMBER: S-1508000166. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

THERE WAS A RECALL NUMBER S27 OR 16V-240 HOWEVER, THERE IS STILL NO SOLUTION TO FIX IT AND THERE HAVE BEEN A FEW TIMES I HAVE PUT THE CAR IN PARK AND WHEN I TOOK MY FOOT OFF THE BRAKE TO OPEN THE DOOR THE CAR STARTED ROLLING BACK

HAD RAPID FAILURE OF ALTERNATOR VERY SIMILAR TO WHAT IS MENTIONED IN NHTSA 14V-634. BASED ON THE FACT THAT MILEAGE SEEMS TO BE LOW FOR AN ALTERNATOR FAILURE (44K) AND SAME ENGINE HAD SIMILAR ISSUES, I QUESTION WHY MY JEEP ISN'T COVERED IN THE RECALL OR IF THE RECALL SHOULD/NEEDS TO BE EXPANDED. WE WERE PARKED WITH THE ENGINE RUNNING. WHEN I SHIFTED THE CAR IN REVERSE, THE LOW VOLTAGE LIGHT CAME ON, THE ALTERNATOR QUIT WORKING AND ENDED UP DESTROYING THE DRIVE BELT. THERE WAS SMOKE COMING FROM THE ALTERNATOR AND I WAS CONCERNED OF POSSIBLE FIRE.

ON A CITY STREET, STOPPED CAR, PUT IT IN PARK AND GOT OUT ENGINE RUNNING.I WALKED BEHIND CAR TO A HOUSE TO GET SOMETHING OFF OF THE PORCH. WHEN I TURNED AROUND THE CAR WAS NO LONGER WHERE I PARKED IT. IT WAS IN THE YARD OF THE HOUSE NEXT DOOR AND HAD CRASHED INTO THE NEIGHBORS SHORT WALL AND PATIO SET. THE CAR WAS RESTING ON A CINDER BLOCK. I WAS ABLE TO PUT IT IN REVERSE AND DRIVE IT OUT OF THE YARD. IT DID DAMAGE TO THE WALL AND THE PATIO SET. THE STREET WHERE I PARKED WAS LEVEL, IT WAS NOT ROLLING WHEN I GOT OUT OF THE CAR. I DIDN'T SEE IT UNTIL IT WAS STOPPED. THIS IS PROBABLY THE FORTH TIME MY CAR HAS NOT STAYED IN PARK. ON TIME I WAS IN THE PROCESS OF GETTING OUT AND IT STARTED ROLLING BACK, I HOPPED BACK IN AND STOPPED IT. THE OTHER TIMES I CAUGHT IT BEFORE I GOT OUT.

MY VEHICLE'S ALTERNATOR SUDDENLY STARTED MAKING A HIGH PITCH WHISTLING NOISE, THE RADIO AND OTHER ELECTRONICS WERE NOT WORKING IN THE VEHICLE, SO I STOPPED. A WHITE SMOKE STARTED TO POUR OUT OF THE FRONT GRILL AND THE SMOKE SMELLED LIKE PLASTIC/WIRES BURNING. I OPENED THE HOOD AND NOTICED THE SMOKE WAS COMING FROM THE AREA WHERE THE ALTERNATOR WAS. AFTER THE SMOKE STOPPED, I ATTEMPTED TO TURN THE VEHICLE ON AND NOTHING WOULD WORK. I HAD THE VEHICLE TOWED TO THE DEALERSHIP. THE DEALERSHIP STATED MY BATTERY WAS BURNT UP, THE ALTERNATOR WAS DEAD AND THEY HAD TO REPLACE THE USABLE LINK BECAUSE THAT ALSO BURNT UP. THEY ALSO SAID THEY PLACED A BATTERY IN THE VEHICLE TO FIGURE OUT WHAT WAS WRONG AND THEIR BATTERY BURNT UP AS WELL. THEY SAID THEY HAVE NEVER SEEN ANYTHING LIKE IT BEFORE. THE VEHICLE ONLY HAS 64,000 MILES ON IT.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE ABS, CHECK ENGINE, AND BATTERY INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO DALLAS DODGE CHRYSLER JEEP RAM (11550 LYNDON B JOHNSON FWY, DALLAS, TX 75238) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND BURNED THE WIRE THAT WENT TO THE BATTERY, WHICH ALSO CAUSED THE BATTERY TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

THE AIR CONDITIONING WENT OUT ON MY 2014 JEEP GRAND CHEROKEE. APPARENTLY THIS IS A COMMON PROBLEM WITH THESE VEHICLES. THE DEALER'S SERVICE WRITER IMMEDIATELY TOLD ME THAT 85% OF THE TIME WHEN THE A/C GOES OUT IN THIS VEHICLE IT'S THE EVAPORATOR INSIDE THE CAR BEHIND THE DASH. UPON FURTHER EXAMINATION BY THE REPAIR TECHNICIAN THAT'S WHAT NEEDED TO BE REPLACED. I ASKED IF THEY REPLACE THE EVAPORATOR WITH THE SAME PART AND HE SAID NO, THEY NOW USE A DIFFERENT SKU REPLACEMENT EVAPORATOR. OBVIOUSLY, JEEP IS AWARE OF THIS PROBLEM AND HAS MADE CHANGES TO FIX IT. HOWEVER, IN MY CASE JEEP WON'T PAY FOR THE REPLACEMENT SAYING MY VEHICLE WITH 45,000 MILES IS PAST THE WARRANTY PERIOD. IT'S MY POSITION THAT JEEP USED A DEFECTIVE EVAPORATOR IN THE FIRST PLACE AND IT'S ONLY MY BAD LUCK THAT IT DID NOT START LEAKING FREON SOONER. APPARENTLY THE EVAPORATOR IS NOT *THAT* EXPENSIVE BUT IT IS LOCATED IN A DIFFICULT LOCATION TO GET TO, BEHIND THE DASHBOARD, AND THAT MAKES IT AN EXPENSIVE REPAIR ($1,680). I BELIEVE JEEP/CHRYSLER SHOULD PAY FOR THIS REPAIR AT A MINIMUM, AND FAILING THAT, A RECALL SHOULD BE PUT INTO EFFECT.

SUDDEN FAILURE OF THE ALTERNATOR CAUSING THE VEHICLE TO STALL WHILE DRIVING. VERY DANGEROUS AND LUCKILY I WAS NOT ON A HIGHWAY.

ALTERNATOR SEIZED ON THE CAR AFTER ONLY 33,000 APPROX. THE VEHICLE IS JUST OUTSIDE OF THE 36 MONTH WARRANTY. JEEP WILL NOT FIX AND SAYS IT DOES NOT FALL UNDER RECALL P60/ NHTSA 14 -634 EVEN THOUGH THE ISSUES DESCRIBED IN THE RECALL ARE EXACTLY WHAT HAPPENED TO MY VEHICLE. I CALLED THE JEEP DEALERSHIP AND FCA AND NEITHER ARE WILLING TO WORK WITH ME OR DO ANYTHING TO RESOLVE THE PROBLEM. I'M TOLD PER MY VIN NUMBER THAT MY VEHICLE DOES NOT HAVE THE FAULTY ALTERNATOR YET IT HAS THE EXACT PROBLEMS OF THE RECALLED ONE FROM THE SAME YEAR. ISSUE DESCRIPTION- I WAS DRIVING FROM NASHVILLE TN TO NAPERVILLE IL AND APPROXIMATELY 3 HOURS FROM NAPERVILLE I STOPPED FOR GAS AND A BREAK AND UPON STARTING THE CAR THE BATTERY LIGHT CAME ON. I CONTINUED TO DRIVE TO NAPERVILLE IL AND UPON EXITING THE HIGHWAY THE CAR STARTED LOSING POWER. IT SOUNDED LIKE A VACUUM CLEANER AND NOT LIKE A NORMAL ENGINE. I KEEP DRIVING AND PULLED INTO A PARKING LOT. AS I PULLED IN I LOST ALL ELECTRICAL COMPONENTS, INCLUDING THE BRAKES. THE CAR WOULD NOT START. UPON TAKING IT TO MY MECHANIC, THEN TO A JEEP DEALERSHIP IT WAS DETERMINED THE ALTERNATOR SEIZED AND DAMAGED THE BATTERY AND BELT. THEY REFUSE TO CORRECT IT AND I'M NOW PAYING $680 FOR REPAIRS.