2014 JEEP GRAND CHEROKEE Complaints

I FILED CASE # 10854550 ON 4/9/16 FOLLOWING AN ACTIVE BRAKING SYSTEM MALFUNCTION WHERE MY VEHICLE BRAKED ON ITS OWN WITH NO VEHICLES OR OTHER OBSTACLES IN MY PATH ON 3/31/16. FOLLOWING THIS INCIDENT, I WENT TO THE JEEP DEALERSHIP AND SPOKE WITH A SERVICE ADVISOR WHO CHECKED FOR ERROR CODES (THERE WERE NONE) AND EXPLAINED THAT THIS MODEL AND YEAR OF JEEP HAD AN ISSUE WITH THE ACTIVE BRAKING FEATURE, STATING THAT KEEPING THE CAMERA CLEAN CAN HELP, AND HE PROCEEDED TO CLEAN MY CAMERA. BUT BECAUSE THIS WAS A KNOWN ISSUE, I DID NOT LEAVE MY VEHICLE FOR FURTHER INSPECTION. AT THE TIME OF THIS INCIDENT, MY NOT YET NINE MONTH OLD SON WAS IN THE CAR WITH ME, SO TO AVOID ANY SAFETY CONCERNS SURROUNDING THIS BRAKING FEATURE, I TURNED THE ACTIVE BRAKING SETTING OFF IN MY CAR TO DISABLE THE FEATURE. THE FEATURE HAS REMAINED OFF SINCE THAT TIME. HOWEVER ON 1/9/17 I WAS STOPPED IN TRAFFIC AT A RED SIGNAL. THE LIGHT CHANGED TO GREEN SO I PROCEEDED TO MOVE FORWARD. THE VEHICLE IN FRONT OF ME HESITATED IN MOVING FORWARD, SO I TOOK MY FOOT OFF THE GAS. BEFORE I HAD THE CHANCE TO USE THE BRAKE, THE COLLISION WARNING SYSTEM WENT OFF AND THE ACTIVE BREAKING FEATURE ENGAGED. I WAS SHOCKED, TO SAY THE LEAST. I IMMEDIATELY PULLED OVER AND CHECKED MY VEHICLE SETTINGS. THE FEATURE WAS SUPPOSEDLY STILL TURNED OFF. AT THIS POINT I WAS EXTREMELY WORRIED FOR THE SAFETY OF MY NOW 1.5 YEAR OLD SON WHO WAS ONCE AGAIN WITH ME, SO I TOOK MY VEHICLE TO THE JEEP DEALERSHIP FOR INSPECTION. THE DEALERSHIP WAS UNABLE TO RECREATE THE ISSUE, AND THEREFORE NOTHING COULD BE DONE TO ADDRESS IT. I HAD PREVIOUSLY COME TO TERMS WITH THE FACT THAT I WOULD NOT BE ABLE TO USE ONE OF THE VERY USEFUL SAFETY FEATURES OF MY VEHICLE DUE TO ITS KNOWN MALFUNCTION, HOWEVER NOW I AM AT A LOSS AS I AM CLEARLY UNABLE TO DISABLE THE FEATURE AND HAVE ANY CONFIDENCE IN KNOWING THAT IT WILL NOT ENGAGE ANYWAY.

ON SEVERAL OCCASIONS SINCE I BOUGHT MY JEEP NEW A LITTLE OVER 3 YEARS AGO, I THOUGHT MY JEEP WAS IN PARK AND WENT TO GET OUT AND IT WAS ACTUALLY IN REVERSE. THANKFULLY, I HAVE ALWAYS HAD ONLY 1 FOOT OUT AND NOW CHECK TO MAKE SURE IT IS IN PARK EVEN THOUGH I PUSH THE ELECTRONIC SHIFTER ALL THE WAY FORWARD. I RECEIVED A RECALL NOTICE, BUT THE LOCAL DEALER CLAIMS TO NOT HAVE THE PARTS TO FIX.

SUDDEN UNINTENDED ACCELERATION "SUA" OCCURS AT A COMPLETE STOP WITH BRAKE APPLIED. FIRST TIME 08/14 AS I PULLED INTO A FORWARD FACING CURB-I HAD JUST COME TO A COMPLETE STOP AND WAS ABOUT TO PUT THE CAR IN PARK WHEN THE ENGINE LOUDLY SURGED. I WAS ASTONISHED AND GOT THE CAR INTO NEUTRAL;THE SURGING STOPPED. THE CAR WAS NEW AND I COULD NOT BELIEVE THIS HAPPENED-I WAS DUMBFOUNDED. THE SECOND TIME THE "SUA" HAPPENED WAS 01/26/15 -I CAME TO A COMPLETE STOP AT TRAFFIC LIGHT BEHIND SEVERAL CARS. AS I CAME TO A STOP WITH MY FOOT ON THE BRAKE THE CAR'S ENGINE SURGED VIOLENTLY AND THE CAR TRIED TO MOVE FORWARD. MY HUSBAND WAS A PASSENGER IN THE CAR AND WITNESSED MY FOOT WAS ON THE BRAKE. I IMMEDIATELY MOVED THE GEAR SHIFT TO NEUTRAL AND SURGING STOPPED. I RELAYED THIS INCIDENT TO JEEP SERVICE REP BY EMAIL WHO SAID HE NEVER HEARD OF THIS. THE THIRD TIME OF "SUA" WAS 6/25/15; I WAS FIRST CAR AT TRAFFIC LIGHT. I CAME TO COMPLETE STOP WITH FOOT APPLIED TO BRAKE WHEN THE ENGINE SURGED, THE CAR SQUEALED AND JUMPED ABOUT 3-4 FEET INTO THE INTERSECTION; I GOT THE GEAR INTO NEUTRAL AND THE SURGING SUBSIDED. TOOK THE CAR TO JEEP DEALER WHO TRIED TO DUPLICATE THE SITUATION OVER A PERIOD OF 14 DAYS WITHOUT SUCCESS. I ALSO CONTACTED CHRYSLER CORP. WHO OPENED AND THEN DROPPED A CASE. FOURTH TIME ON 12/03/16-I WAS 3RD CAR AT A TRAFFIC LIGHT AND, AGAIN, CAME TO COMPLETE STOP WITH FOOT ON THE BRAKE WHEN THE ENGINE SURGED VIOLENTLY AND RAMMED THE CAR IN FRONT OF ME DAMAGING MY CAR AND HIS. IN THIS INSTANCE I WAS UNABLE TO GET THE CAR TO NEUTRAL IN TIME. CHRYSLER CORP WAS CONTACTED, THEY INVESTIGATED BY RETRIEVING INFO FROM EDR AND CONCLUDED "WE ARE NOT LED TO BELIEVE THIS IS A MANUFACTURING RESPONSIBILITY AND ...DECLINE ANY ASSISTANCE WITH THIS INCIDENT." OUR WRITTEN REQUESTS FOR THE DATA RESULTS HAVE BEEN IGNORED. JEEP SERVICE WILL NOT ISSUE US A REPAIR ORDER-THE CAR IS UNSAFE!

MY VEHICLE IS EXPERIENCING THE EXACT PROBLEM ADDRESSED IN NHTSA REFERENCE #14V636000. I WAS NOT NOTIFIED OF THIS RECALL BECAUSE MY VEHICLE WAS MANUFACTURED IN 07/13 WHICH IS OUTSIDE OF THE RECALL PERIOD. I BELIEVE THAT MY VEHICLE SHOULD BE INCLUDED IN THIS RECALL. IT COMES ON SUDDENLY AND IS DANGEROUS TO DRIVE.

ON NOVEMBER 25TH 2016 I WAS PULLING OUT OF MY DRIVEWAY AND REMEMBERED I FORGOT SOMETHING SO PULLED BACK ONTO MY DRIVEWAY (FLAT SURFACE), PUT IT INTO PARK AND PRETTY SURE I HIT THE BUTTON TO TURN OFF. I EXITED MY VEHICLE, BOTH FEET ON THE GROUND AND WAS JUST 4 INCHES FROM SHUTTING THE DOOR WHEN IT TOOK OFF DRIVING STRAIGHT INTO MY CLOSED GARAGE DOOR. I WAS ABLE TO CHASE THE VEHICLE DOWN AND GET IT STOPPED (FORTUNATELY THE RIDING MOWER KEPT IT FROM GOING ON THRU). I HAD THIS VEHICLE IN PARK. THERE IS ABSOLUTELY NO WAY YOU CAN GET OUT OF THE VEHICLE IF IT IS NOT. IT WILL IMMEDIATELY TAKE OFF WHEN YOUR FOOT IS OFF THE BRAKE. IT EVEN HAS A SLIGHT FORWARD ROLL WHEN YOU HAVE IT IN PARK AND TAKE YOUR FOOT OFF THE BRAKE THAT GETS MY ATTENTION. I NOTIFIED JEEP AND THEY INSPECTED. WAS TOLD BY THE INSPECTOR A FAULT WAS FOUND, BUT ONLY "JEEP ENGINEERS KNOW WHAT THE CODE MEANS". I HAD TO DRIVE MY VEHICLE 3 HOURS TO WHERE I PURCHASED IT TO MEET WITH THE INSPECTOR AS WELL. AT THAT TIME THEY DID THE REPAIR FOR THE GEAR SHIFT THAT WAS AVAILABLE (I ONLY RECEIVED THE CARD THAT THERE WAS A FIX IN THE WORKS). I WAS TOLD BY THE INSPECTOR THAT THE FIX WOULD MAKE THE VEHICLE STOP WHEN THE DOOR WAS OPENED WHEN NOT IN PARK. WE TESTED THIS ONCE I PICKED MY VEHICLE UP AT A HOME DEPOT PARKING LOT AND GUESS WHAT, IT DID NOT STOP. WE WENT FORWARD AND OPENED DOOR AND WE WENT IN REVERSE WITH DOOR OPENED AND NEITHER WORKED. TRIED AGAIN AFTER A 3 HOUR DRIVE HOME ON THE DRIVE WAY, BOTH TIMES IT DID NOT WORK. THE FOLLOWING MORNING I TESTED BACKING OUT OF MY DRIVEWAY, THAT TIME IT BOLTED INTO PARK. TESTED AGAIN AT ANOTHER DRIVE WAY, IT DID NOT WORK THE FIRST TWO TRIES AND THEN DID ON THE LAST TRY. THIS IS ALL BESIDE THE POINT OF MY INCIDENT. . I HAVE $9,000 DOLLARS DAMAGE TO MY VEHICLE AND $1000 TO MY GARAGE THAT THEY WON'T FIX OR REPLACE. THEY KNOW THEY HAVE A DEFECTIVE GEAR SHIFT.

I BACKED MY 2014 JEEP GRAND CHEROKEE OUT OF THE GARAGE TO A POSITION ABOUT 3' IN OUTSIDE OF THE GARAGE DOOR. I PUT IT IN PARK, TURNED OFF THE ENGINE AND GOT OUT OF THE CAR, CLOSED THE DOOR AND WENT BACK INTO THE GARAGE TO GET AN EXTENSION LADDER. I CARRIED THE LADDER AROUND BEHIND THE JEEP AND PUT IT ON MY ROOF RACK ON THE PASSENGER SIDE. I WALKED BACK BEHIND THE JEEP AND INTO THE GARAGE AGAIN TO GET A STEP STOOL AND SOME BUNGEE CORDS TO ATTACH THE LADDER AND WENT AROUND THE JEEP AGAIN. I FINISHED SECURING THE LADDER TO THE RACK AND OPENED THE PASSENGER SIDE REAR DOOR TO PUT THE STEP STOOL IN THE FOOT WELL IN THE BACK SEAT. JUST AT THAT MOMENT THE CAR STARTED SPONTANEOUSLY ROLLING BACKWARD DOWN THE SLIGHT INCLINE. I GRABBED ONTO THE DOOR FRAME AND BRACED TO TRY TO STOP IT, BUT THE CAR WAS TOO HEAVY AND IT JUST KEPT GOING. SO I SLAMMED THE REAR DOOR, OPENED THE FRONT PASSENGER DOOR AND DOVE INTO THE CAR. I MANAGED TO GET MY LEFT FOOT ONTO THE BRAKE PEDAL AND IT BROUGHT THE CAR TO A STOP. WHEN I TOOK STOCK OF WHAT HAD JUST HAPPENED, I FOUND MYSELF WITH MY LEFT FOOT ON THE BRAKE, AND MY RIGHT FOOT ON THE DASHBOARD IN FRONT OF THE PASSENGER SEAT. I GOT THE EMERGENCY BRAKE SET. FORTUNATELY, THE CAR DIDN'T HIT ANYTHING OR ANYBODY AS IT ROLLED BACKWARD. THIS VEHICLE ALREADY HAD THE RECALL INSTALLED TO FIX THE SHIFT LEVER PROBLEM. I NOW BELIEVE THE PROBLEM IS NOT WITH THE SHIFT LEVER. I HAD ONLY SHIFTED FROM PARK TO REVERSE TO PARK AND THE SOFTWARE HAD 3 OPPORTUNITIES TO SET IT TO PARK: 1) WHEN I PUSHED THE SHIFTER INTO PARK, 2) WHEN I TURNED OFF THE CAR, AND 3) WHEN I GOT OUT OF THE CAR. THIS SEEMS LIKE A PROBLEM WITH THE TRANSMISSION - WHERE THE TRANSMISSION GOT SET INTO NEUTRAL AND THE SOFTWARE DID NOT KNOW WHERE IT WAS SET.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE LOW VOLTAGE, ELECTRONIC STABILITY CONTROL, AND ABS WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING AND A LOSS OF POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.

WHEN I ATTEMPT TO ACCELERATE QUICKLY, THE CAR SEEMS TO SHIFT INTO NEUTRAL (ALTHOUGH IT DOESN'T DISPLAY THAT IT IS IN NEUTRAL ON THE SCREEN) AND WILL NOT ACCELERATE. THE ENGINE STILL REVS WHEN I PUSH THE ACCELERATOR, BUT THE CAR ACTS AS IF IT IS IN NEUTRAL AND THE CAR WILL NOT ACCELERATE. THIS PROBLEM HAS OCCURRED SEVERAL TIMES IN MY VEHICLE, AND EACH TIME I HAVE BEEN TRAVELING AT SPEEDS OF GREATER THAN 40 MPH AND IT HAS OCCURRED WHEN I HAVE ATTEMPTED TO ACCELERATE QUICKER THAN NORMAL, SUCH AS WHEN I AM MERGING ON TO THE HIGHWAY. I BELIEVE IT IS A PROBLEM WITH EITHER THE TRANSMISSION OR THE COMPUTER THAT OPERATES THE TRANSMISSION.

TL* THE CONTACT OWNED A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT REAR ENDED A SEMI TRUCK AND DROVE INTO A FIELD. THE FRONT END OF THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 38,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, THE DRIVER EXITED THE VEHICLE. AFTER EXITING THE VEHICLE, IT SUDDENLY BEGAN TO ROLL BACKWARDS. THE VEHICLE MADE CONTACT WITH THE DRIVER AND A SECOND VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A TRANSMISSION SOFTWARE UPDATE WAS NEEDED. THE SOFTWARE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 40,000.