2014 JEEP GRAND CHEROKEE Complaints

MY 2014 JEEP GRAND CHEROKEE TRANSMISSION FAILED TO ENGAGE IN PARKING GEAR ON A HILL IN A PARKING LOT AND ROLLED AWAY INTO ANOTHER PARKING CAR WITH A DRIVER INSIDE DAMAGING BOTH CARS AND RESULTING IN INSURANCE CLAIMS TO FIX THE DAMAGE. NO INJURES BUT DAMAGE TO BOTH VEHICLES. RECENT SOFTWARE UPGRADE TO FIX ISSUE IS HORRIBLE. PROVIDING CLAIM DOCUMENTATION ON BOTH VEHICLES INVOLVED.

SHIFTING PROBLEMS MAINLY ON FREEWAY TRAVEL AND IN HILLY SITUATIONS, WILL VERY HARD DOWNSHIFT WHEN SLOWING TO A STOP. WILL DOWNSHIFT TO LOWER GEAR WITHOUT WARNING AND WILL NOT SHIFT UP WHEN YOU TRY ACCELERATE TO GET BACK INTO TRAFFIC, STAYS IN A LOWER GEAR MUCH TO LONG THEN FINALLY WILL UP SHIFT, SOMETIMES I HAVE PULL OFF ROAD. THIS IS A VERY DANGEROUS PROBLEM.

WIFE PARKING ON 1ST FLOOR OF PARKING STRUCTURE IN DOWNTOWN GREEN BAY, WI JULY 13TH 2016. SHE SHIFTED TO REVERSE TO ADJUST THE VEHICLE SO AS TO ENTER THE PARKING SPACE CORRECTLY. THE VEHICLE STARTED TO MOVE BACK WHILE SHE LOOKED OVER HER SHOULDER TO SEE WHAT WAS BEHIND HER. ALL OF A SUDDEN THE TRUCK STOPPED GOING BACK & VIOLENTLY JERKED FORWARD. THE TRUCK STARTED MOVING RAPIDLY FORWARD EVEN THOUGH IT HAD NOT BEEN SHIFTED INTO DRIVE. THE FRONT TIRES JUMPED UP ON THE CURB AT THE FRONT OF THE PARKING SPOT. THE TRUCK HIT THE CEMENT WALL VIOLENTLY AT THE FRONT OF THE PARKING SPACE. THE FRONT OF THE TRUCK ACTUALLY WENT THROUGH A PORTION OF THE CEMENT WALL. THE MOTOR WAS REVVING LOUDLY WHILE THE TRUCK WAS PRESSED UP AGAINST THE WALL AS IF TRYING TO PUSH ITS WAY THROUGH THE WALL. WIFE HAD DIFFICULTY GETTING VEHICLE TO SHUT OFF AS THE PUSH BUTTON START WAS INEFFECTIVE DUE TO THE VEHICLE NOT SHIFTING EASILY OUT OF GEAR. THE ACCIDENT RESULTED IN $11K+ IN DAMAGES TO THE TRUCK AND $40K+ IN DAMAGES TO THE PARKING STRUCTURE. THERE IS A RECALL ON THE SHIFT LEVER FOR THE 2014 JEEP GRAND CHEROKEE WHICH IS S27/WHTSA 16V-240. TRIED TO GET RECALL FIXED A MONTH PRIOR TO THE CRASH BUT WAS ADVISED BY DEALER THE PARTS WERE NOT AVAILABLE AS OF YET. CRASH OCCURRED WHILE WAITING FOR PARTS TO BE AVAILABLE. CHRYSLER SAYS THIS RECALL IS NOT THE CAUSE OF THIS INCIDENT. RELUCTANTLY FILED ACCIDENT CLAIM WITH MY INSURANCE COMPANY. CLAIMS ADJUSTER ADVISED HE HAD 2 OTHER INCIDENTS WHERE THE INSURED CLAIMED THIS MODEL OF TRUCK HAD SHIFTED ITSELF INTO EITHER REVERSE OR DRIVE ON ITS OWN.

TL* THE CONTACT LEASED A 2014 JEEP GRAND CHEROKEE. THE VEHICLE HESITATED WHEN MAKING A COMPLETE STOP AND WHEN ACCELERATING. IN ADDITION, WHILE DRIVING HIGHWAY SPEEDS, THERE WAS A SUDDEN LOSS OF POWER AND THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE AND WAS UNSAFE TO DRIVE. THE CONTACT NOTIFIED TWO DEALERS AND THEY WERE UNABLE TO SUPPLY THE REMEDY AND PARTS TO REPAIR THE VEHICLE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE TWO DEALERS MENTIONED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER PARKING IN THE DRIVEWAY AND EXITING THE VEHICLE, IT ROLLED IN REVERSE. THE DRIVER SIDE DOOR WAS IMPACTED AND PUSHED TOWARDS THE DRIVER SIDE FENDER WHEN THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO QUICKLY ENTER THE VEHICLE TO PLACE THE GEAR IN PARK AND APPLY THE PARKING BRAKE. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. A REPAIR CENTER ESTIMATE WAS RECEIVED FROM A REPAIR SHOP CONCERNING THE DAMAGES. THE VEHICLE WAS LATER INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. PARTS DISTRIBUTION DISCONNECT.

I PUT THE CAR INTO PARK, AND AS I WAS EXITING THE CAR, AT A DEAD END ROAD IN MY NEIGHBORHOOD, I REALIZED THAT THE CAR WAS GOING IN REVERSE, AS I WAS HALF IN AND HALF OUT OF THE CAR. THE DOOR KNOCKED ME TO THE GROUND, AND THE CAR ALMOST RAN OVER MY FOOT. I GOT ABRASIONS ON SEVERAL AREAS OF MY BODY, SPRAINED MY KNEE, ELBOW AND MY HAND. MY GLASSES ALSO GOT RAN OVER AND WERE DESTROYED. THE CAR KEPT GOING IN REVERSE, AND HIT A CHAIN LINK FENCE BEFORE I COULD RUN TO CATCH UP TO IT. THE REAR HATCH DOOR IS ALL SCRATCHED, THE WINDOW SCRATCHED, THE LEFT REAR QUARTER PANEL IS DENTED AND SCRATCHED, INSIDE THE HATCH ON THE LEFT HAND SIDE OF THE FRAME IS SCRATCHED AND DENTED, THE LEFT REAR LIGHT IS BROKEN. I CALLED BROWN'S JEEP IN PATCHOGUE, NY AFTER RECEIVING THIS RECALL APPROX 8 WEEKS AGO, TO SCHEDULE AN APPOINTMENT TO HAVE THE RECALL FIXED, AND WAS TOLD BY THEM THAT EVERYONE WAS CALLING ABOUT THAT RECALL, AND I'D HAVE TO BE PUT ON A WAITING LIST FOR THE RECALL. I HAVEN'T HEARD A WORD FROM THEM SINCE. I FEEL AS THOUGH JEEP SHOULD PAY FOR ALL THE REPAIRS TO MY VEHICLE AND FIX THE RECALL ASAP, AS WELL AS PAY FOR NEW GLASSES FOR ME, AND GIVE ME A LOANER CAR UNTIL THE REPAIRS ARE COMPLETE. I ALSO THINK I SHOULD BE COMPENSATED FOR GETTING BANGED UP, ALTHOUGH I DIDN'T BREAK ANY BONES. IT WAS VERY SCARY. I GOT A POLICE REPORT AS WELL.

AFTER STARTING VEHICLE, DRIVER SMELLED SMOKE, BUT DID NOT KNOW THE SOURCE OF SMOKE. (DRIVER THOUGHT IT MIGHT BE SOMETHING BURNING IN THE NEIGHBORHOOD.) BY THE TIME DRIVER HAD DRIVEN 2.2 MILES ON CITY ROADS (AT SPEED <40 MPH), SMOKE BEGAN BILLOWING FROM THE USB PORT ON THE FRONT DASH. DRIVER PULLED OVER ON THE SHOULDER OF A CITY STREET. THE FRONT DASH AROUND USB PORT WAS NOW GLOWING ORANGE. DRIVER TURNED OFF VEHICLE, TOSSED A CUP OF WATER ONTO FRONT DASH IN AREA OF USB PORT, EXITED VEHICLE AND CALLED 911. POLICE AND FIRE PERSONNEL RESPONDED. FIRST RESPONDERS SAID WATER EXTINGUISHED FIRE. VEHICLE OWNER CALLED LOCAL JEEP DEALER, WHO SAID IN THE CASE OF FIRE TO CALL JEEP CUSTOMER SERVICE AT 1-800-992-1997. LOCAL JEEP DEALER SUGGESTED THE OWNER ALSO CALL OWNER'S INSURANCE COMPANY. JEEP CUSTOMER SERVICE ASSIGNED A CASE # AND SAID OWNER WOULD BE CONTACTED IN 2-3 BUSINESS DAYS. OWNER HAD VEHICLE TOWED TO LOCAL JEEP DEALER. JEEP FCA SENT A 3RD PARTY INVESTIGATOR TO INSPECT THE VEHICLE. 21 DAYS AFTER FIRE INCIDENT, JEEP FCA ISSUED A LETTER TO OWNER STATING, "IN THE ABSENCE OF ANY SUBSTANTIATING EVIDENCE INDICATING THAT THE CAUSE OF THE FIRE WAS ATTRIBUTED TO A CONDITION EXISTING IN THE VEHICLE WHEN IT LEFT OUR MANUFACTURING PLANT, WE FIND IT NECESSARY TO DENY RESPONSIBILITY IN THIS MATTER."

TWICE NOW SINCE I PURCHASED THIS VEHICLE (IN APRIL OF THIS YEAR) I HAVE EXPERIENCED INCIDENTS OF WHAT APPEAR TO BE RANDOM PROXIMITY COLLISION ALERTS (INDICATED BY BRAKE!! ON THE CONSOLE) FOLLOWED BY A SUDDEN AUTOMATIC BRAKING, FOR WHICH I DISCERNED NO PENDING THREATS IN THE LINE OF TRAVEL. THIS ACTION RESULTED IN AN UNEXPECTED AND VERY UNNERVING SUDDEN DROP IN VEHICLE SPEED IN TRAFFIC; IN THE LATTER CASE I WAS ALMOST REAR-ENDED AS A RESULT OF THE EXTREMELY HARSH BRAKING ACTION

I HAVE A 2014 OVERLAND JEEP. IT HAS 15000 MILES ON IT. IT'S 2 YRS OLD. I PAID $50,000 FOR IT. I PURCHASED THE HIGH END LIFE TIME WARRANTY. THE REAR BRAKES ARE TOTALLY NOT WORKING AND THE FRONT ARE VERY SOFT. I HAVE TAKEN IT TO A DEALER AND HE CHECKED THE UNIT OUT AT FIRST HE SAID THE POWER BOOSTER WAS BAD THEN AFTER TALKING TO JEEP THEY CHANGED THEIR STORY. HE CLAIMS THE ROTORS AND PADS ARE SHOT! I AM PRETTY GOOD AT WORKING ON CARS AND TRUCKS. I KNOW FOR A FACT THE ROTORS AND PADS ARE NOT GONE! I HAVE HAD A FEW GARAGES LOOK AT IT AND THEY SAID THE SAME. SOMETHING IS STOPPING THE BRAKE PRESSURE ON THE REAR BRAKES AND ONLY WORKING PARTIALLY ON THE FRONT. I ASK ABOUT RECALL P14 AND N58. THEY SAID NOTHING! THAT IS THE LOSS OF PRESSURE FROM MASTER CYLINDER FROM MOISTURE. AT PRESENT TIME I AM AFRAID TO DRIVE THE UNIT BECAUSE I HAVE ALREADY MISSED 2 STOP LIGHTS BECAUSE OF POOR BRAKING ABILITY I WAS ONLY DOING 50 ON A 4 LANE DIVIDED HIGHWAY AND COULD NOT BRING IT TO A FULL STOP BEFORE THE LIGHT. THIS NEEDS TO BE CHECKED OUT

I DRIVE THE 2014 GR CHEROKEE WITH THE ELECTRONIC GEAR SHIFTER THAT HAS BEEN RECALLED FOR THE SHIFTER NOT ENGAGING ALL OF THE WAY INTO PARK. I HAD THE RECALL 'FIX' DONE A COUPLE OF MONTHS AGO, BUT THEN FOUND OUT FROM THE DEALER THAT THE EMERGENCY BRAKE ONLY ENGAGES IF YOU ATTEMPT TO OPEN ONE OF THE DOORS. ABOUT A WEEK AGO, AFTER PARALLEL PARKING ON A BUSY CITY STREET, I PUT THE CAR IN PARK AND REMAINED IN THE CAR FOR ABOUT ANOTHER MINUTE WHILE FISHING QUARTERS OUT OF MY CUPHOLDER (FOR THE PARKING METER). I ALL OF A SUDDEN FELT LIKE SOMETHING HIT MY CAR, LOOKED UP ONLY TO FIND MY CAR HAD ROLLED BACKWARD INTO THE PARKED CAR BEHIND ME. I HAVE A HUGE BIKE RACK ON THE BACK OF MY JEEP THAT BLOCKS THE REVERSE CAMERA, SO THE AUDIBLE SECURITY ALERT IS ALWAYS ON WHEN THE CAR IS IN REVERSE - THIS ALERT DID NOT COME ON WHILE THE CAR WAS ROLLING BACKWARD, THEREFORE, THE CAR WAS NOT IN REVERSE, BUT RATHER NOT IN PARK ALL OF THE WAY. THANKFULLY THERE WERE NO PEDESTRIANS BEHIND MY CAR, NOR ANY DAMAGE TO EITHER VEHICLE, HOWEVER, IF A PERSON WOULD HAVE HAD THEIR BACK TO ME, I WOULD HAVE CRUSHED THEM BETWEEN THE TWO CARS. MY CAR HAS NOW BEEN AT THE DEALERSHIP FOR 6 DAYS (SECOND TIME FOR SAME ISSUE) AND I'M DEALING WITH CUSTOMER SERVICE DEPARTMENTS WITHIN CHRYSLER/JEEP TO RECTIFY THIS ISSUE SOMEHOW. I WANT EITHER A NEW GEAR SHIFTER THAT IS NOT ELECTRONIC, OR TO GET OUT OF THIS VEHICLE. THIS GEAR SHIFTER IS AN ENORMOUS SAFETY HAZARD. I FEEL LIKE I'M GETTING THE RUN-AROUND, TO SAY THE LEAST, ABOUT A MAJOR RECALL THAT IS THE AUTO MAKERS FAULT, NOT THE CONSUMER. FOR THE RECORD, I HAVE BEEN DRIVING APPROXIMATELY 30 YEARS AND TYPICALLY AVERAGE 20-30K MILES/YEAR. I AM CONSULTING A LAWYER AT THIS POINT.