2014 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER SHIFTING INTO PARK AND REFUELING THE VEHICLE, IT FAILED TO ENGAGE INTO PARK AND STARTED TO ROLL AWAY. AS A RESULT, THE VEHICLE ROLLED OVER THE DRIVER AND FRACTURED 22 RIBS, THE CLAVICLE, AND AN ANKLE. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. UPDATED 06/15/16*LJ

I BELIEVE THERE TO BE A DEFECT WITH THE AIR SUSPENSION COMPRESSOR IN THIS VEHICLE, AND THE SAME MODEL FROM OTHER YEARS STARTING FROM 2011 UNTIL THE CURRENT MODEL YEAR. AT THE TIME OF SUBMITTING THIS COMPLAINT, THERE ARE APPROXIMATELY 200 ORDERS OF THIS PART ON BACK ORDER ACROSS CANADA, AND I WAS TOLD IT WOULD TAKE UP TO 2 MONTHS BEFORE THE PART IS AVAILABLE FOR INSTALLATION. THIS SOUNDS LIKE A MANUFACTURING DEFECT. I WAS SIMPLY DRIVING ON THE HIGHWAY WHEN THE DISPLAY IN THE CAR TOLD ME TO "SERVICE AIR SUSPENSION IMMEDIATELY". I DROVE STRAIGHT TO THE DEALER TO CHECK IT OUT. THIS PART NEEDS TO BE INVESTIGATED FURTHER AS I AM VERY CLEARLY NOT THE ONLY ONE EXPERIENCING ISSUES WITH MAJOR FAILURE OF THIS PART, WHICH IS CRUCIAL TO THE SAFE OPERATION OF THE SUSPENSION IN THIS CAR. PLEASE SEE THE FOLLOWING LINKS FOR MORE PEOPLE WHO EXPERIENCED THIS: HTTP://WWW.JEEPGARAGE.ORG/F109/QUADRA-LIFT-AIR-SUSPENSION-FAILURE-77262.HTML HTTP://WWW.JEEPGARAGE.ORG/F107/QUADRALIFT-FAILED-22444.HTM

THE WIRING HARNESS THAT RUNS TO THE DRIVER SIDE POWER SEAT CONTROLS HAS RUBBED UP AGAINST THE METAL FRAME AND FAILED. THIS FAILURE HAS CAUSED A SMALL ELECTRICAL FIRE DUE TO ARCHING WHICH IS ONLY SOLVED BY PULLING THE FUSE. A NEW WIRE HARNESS IS NEEDED TO FIX. DEALERSHIP SAYS THIS IS NOT UNDER WARRANTY. COULD HAVE CAUSED FATALITY IF SEAT WAS COMPLETELY ENGULFED.

2014 JEEP GRAND CHEROKEE SHIFT COMPLAINT I BEGAN EXPERIENCING ISSUES AFTER OWNING MY VEHICLE FOR LESS THAN 6 MONTHS. WHILE DRIVING THE VEHICLE, ON MANY OCCASIONS, IT WOULD NOT SHIFT OR WILL ACT LIKE ITS TRYING TO BRAKE. HARSH SHIFTING WOULD OCCUR WHEN PUTTING THE VEHICLE IN DRIVE OR REVERSE AND UPON STEPPING ON THE PEDAL THE VEHICLE WILL SLAM INTO GEAR. THERE ARE ALSO MANY INSTANCES WHERE THE VEHICLE WILL SKIP GEARS, STAY STUCK IN A GEAR, AND THE WORST SITUATION IS WHEN THE VEHICLE HAS SHUT ITSELF DOWN OR PUT ITSELF INTO 2ND GEAR AND WOULD NOT COME OUT OF THAT GEAR AFTER KEY ON/OFF. THIS LAST SITUATION COULD HAVE RESULTED IN A SERIOUS INCIDENT IF I HAD BEEN TRAVELING AT A HIGH RATE OF SPEED. IT HAS BEEN TAKEN TO THE DEALERSHIP OVER 7 TIMES AND EACH TIME THEY "RELEARNED" THE SOFTWARE, PERFORMED OTHER FCA "ACCEPTABLE" REPAIRS, REPLACED COMPONENTS AND TOLD US IT WAS FIXED. EACH TIME THE VEHICLE HAS BEEN SUPPOSEDLY "REPAIRED" AND RETURNED TO ME IT HAS FAILED AGAIN. THE MOST RECENT OCCURRENCES RESULTED IN THE VEHICLE NOT EVEN BEING ABLE TO BE DRIVEN SINCE THE GEAR SELECTOR WOULD JUST SLIDE FREELY BACK AND FORTH THROUGH ALL RANGES WITHOUT EVER ENGAGING; THESE 2 INSTANCES THE VEHICLE HAD TO BE PICKED UP AND TOWED TO THE SERVICE REPAIR SHOP. I FEEL FCA IS TAKING A CHANCE WITH MY AND MY FAMILIES LIFE AND HAVE OFFERED ME A SMALL MONETARY SETTLEMENT TO CONSIDER MY ISSUE RESOLVED. I FIND THIS INSULTING THAT THIS IS THE VALUE THEY HAVE PLACED ON LIFE AND FRANKLY THE FACT IS I DO NOT TRUST THIS VEHICLE TO BE DRIVING IT. I DO NOT BELIEVE I AM GETTING THE PERSONAL ENJOYMENT AND FULL USE OF MY VEHICLE SINCE THERE IS AN UNDERLYING FEAR THAT IT COULD HAPPEN WHILE DRIVING DOWN A FREEWAY AT 70 MPH. IS HARMING SOMEONE WHAT IT TAKES FOR THIS ISSUE TO BE TAKEN SERIOUSLY?

THE POWER STEERING FLUID HAS DROPPED IN MY RESERVOIR AND HAS BEEN DROPPING EVER SINCE I HAVE OWNED THIS CAR. IT HAS BEEN TOPPED OFF BY THE DEALER ON 3 OCCASIONS SINCE I HAVE OWNED THIS CAR. IT HAS DROPPED TO A LEVEL HALF WAY BETWEEN THE MINIMUM AND MAXIMUM MARKS ON THE RESERVOIR MOSTLY RECENTLY IN LESS THAN 2000 MILES. I HAVE BROUGHT IT TO THE ATTENTION OF THE DEALER ON FIVE DIFFERENT OCCASIONS SINCE I HAVE OWNED THIS CAR(2.5 YRS) AND ALL THEY SAY IS THEY CANNOT FIND ANY LEAKS. THE POWER STEERING SYSTEM IS A CLOSED, PRESSURIZED SYSTEM THAT SHOULD NOT LEAK AT ALL. CHRYSLER JEEP HAS BASICALLY IGNORED MY CONCERNS, DECLINED TO LOOK FURTHER INTO THIS PROBLEM AND HAS CLOSED MY CASE ON THIS MATTER. I HAVE BEEN TOLD BY A LOCAL AUTO SERVICE CENTER THAT THIS IS AN ON GOING PROBLEM WITH THIS ENGINE(3.6L V-6 PENTASTAR) IN ALL CHRYSLER AUTOS AS THEY REGULARLY NEED TO TOP OFF THE POWER STEERING FLUID IN ALL THESE CARS. THE CAR WAS STATIONARY WHEN THE POWER STEERING FLUID WAS CHECKED AND THE FLUID AT NORMAL OPERATING TEMPERATURE.

OCCUPANT RESTRAINT CONTROL MODULE RECALL. I HAVE ATTEMPTED TO SCHEDULE THE RECALL REPAIR SINCE 5 15 15. I HAVE MADE SEVERAL CALLS AND VISITS TO DEALERSHIP TO SCHEDULE REPAIR I AM TOLD EACH TIME, NO PART, NO BIG DEAL, CHRYSLER IS UNWILLING TO SEND THE PART. CALLED 2 26 16 ONLY TO BE TOLD I HAVE TO WAIT YET AGAIN. HELP

PARKED JEEP WITH ENGINE RUNNING - PUT JEEP IN PARK -WALKED AROUND BACK OF JEEP TO ENTER BUILDING - GONE FOR 3 MINUTES. CAME OUT TO FIND JEEP HAD KICKED INTO REVERSE AND RAN INTO A CAR PARKED IN PARKING LOT. I STILL BELIEVE THERE IS A SAFETY ISSUE. THIS TIME NO ONE GOT INJURED. COULD HAVE BEEN A LOT WORSE. GOOGLED TO SEE IF THERE WERE ANY OTHER REPORTS SIMILAR TO MINE. JEEP HAS A ISSUE - WHERE WERE A LOT OF SIMILAR REPORTS.. FILED A CASE WITH JEEP. THEY INSPECTED AND FOUND NOTHING WRONG.

I THOUGHT I PUT MY VEHICLE INTO PARK IN A PARKING LOT. I LEFT THE ENGINE RUNNING AND EXITED THE VEHICLE. IT DROVE FORWARD ON ITS OWN WITH NO ONE IN IT AND CRASHED INTO A DITCH.

I'VE HAD THE DEALER CHECK THE TRANSMISSION A FEW TIMES SINCE THE PURCHASE 3/2014, MOSTLY DUE TO THE TRANSMISSION GIVING YOU A KICK IN THE BUTT-SO TO SPEAK, IF YOU HAVE SLOWED DOWN, BUT NOT STOPPED IN TRAFFIC, AND THEN START TO ACCELERATE TO REGAIN SOME SPEED. THAT STILL OCCURS ON OCCASION. BUT THE NEWEST ISSUE IS THAT WHILE PULLING INTO MY GARAGE TO PARK WITHIN THE LAST 2 WEEKS, I'VE SLOWED VEHICLE TO PLACE IN "PARK" AND IT SEEMS TO GIVE A VERY SMALL, ALMOST GENTLE LURCH FORWARD. IT'S NOT ENOUGH TO HIT ANYTHING BUT YOU VAN DEFINITELY FEEL IT WHEN THIS HAPPENS.THANKFULLY I HAVEN'T HIT ANYTHING IN THE FRONT OF MY GARAGE-YET. I AM AT AROUND THE SPEED OF 1 OR 2 MPH WHEN THIS HAS HAPPENED THE LAST 2 TIMES. I'M NOW MONITORING THE DASH TO SEE IF THIS IS THE CONSISTENT SPEED MPH IF IT OCCURS AGAIN. CAR IS DUE IN FOR MAINTENANCE SOON AND WILL HAVE BOTH ISSUES CHECKED OUT.

FORWARD COLLISION WARNING (FCW) OCCASIONALLY COMES ON WITHOUT REASON IN CITY TRAFFIC,INTERSTATES, AND COUNTRY ROADS (NO TRAFFIC OR OBSTRUCTIONS NEARBY) AND AT VARIOUS SPEEDS CAUSING A "BRAKE" WARNING SIGNAL AND SOMETIMES, NOT ALWAYS, ACTUALLY CAUSING THE VEHICLE TO BRAKE. RELATED TO THE FCW PROBLEM IS A WARNING SIGNAL THAT FREQUENTLY APPEARS THAT INDICATES THE ADAPTIVE CRUISE CONTROL/FCW ARE UNAVAILABLE. VEHICLE HAS BEEN IN SHOP NUMEROUS TIMES AND EXCEPT FOR ONE TIME THAT THE DEALERSHIP FOUND A PART MISSING, THE DEALERSHIP CONTINUES TO INDICATE THEY CANNOT DUPLICATE THE PROBLEM. THE PROBLEM REMAINS ON-GOING AND HAS NOT BEEN RESOLVED. THE DATE OF OCCURANCE BELOW IS THE MOST RECENT EVENT WITH THE "BRAKE" WARNING.