2014 JEEP GRAND CHEROKEE Complaints

I HAD CRANKED MY JEEP AND NOT SHIFTED INTO GEAR SO IT WAS IN PARK. IT WAS STATIONARY WHEN I JUMPED OUT TO GRAB SOMETHING FROM JUST INSIDE AND HEARD A WEIRD NOISE. I RAN BACK INTO MY GARAGE TO SEE MY CAR ROLLING DOWN AND ACROSS MY FRONT YARD. I THOUGHT SOMEONE WAS TRYING TO STEAL IT SO RAN UP ALONG SIDE THE PASSENGER SIDE AND THAT IS WHEN I SAW NO ONE WAS IN IT. I RAN AROUND TO THE DRIVER SIDE AND TRY TO GET INTO TO STOP IT BUT COULD GET IN WHILE IT WAS ROLLING AND ENDED UP GETTING DRAGGED FOR ABOUT A SECOND AS IT CROSS THE ROAD. MY JEEP KEEP GOING AND END UP HITTING MY NEIGHBORS MAILBOX AND TREE. ONCE MY JEEP WAS STOPPED I OPENED THE DOOR AND NOTICE THE IT WAS IN NEUTRAL. MY GARAGE IS FLAT AND I WAS BACKED INTO MY GARAGE SO THERE IS NO REAL WAY THAT EVEN IF IT WAS IN NEUTRAL THAT IT WOULD HAVE THE MOTION TO MOVE OUT OF MY GAGARGE. I ACTUALLY THINK IT HAD SHIFTED ON ITS OWN INTO DRIVE AND WHEN IT HIT THE TREE I THINK IT POPPED IT INTO NEUTRAL. I WAS LUCKLY NOT TO GET RUN OVER OR ANYONE ELSE WAS NOT INJURIED WHILE MY CAR WAS MOVING OWN ITS OWN.

I DROVE MY CAR TO MY NEIGHBOR'S HOUSE, PUT MY JEEP IN PARK (WHILE IT WAS RUNNING), GOT OUT OF THE VEHICLE, WENT TO THE BACK PASSENGER DOOR AND GOT MY DAUGHTER OUT OF THE VEHICLE, WE WALKED IN FRONT OF THE VEHICLE, I DROPPED HER OFF AT THEIR HOUSE AND WHILE TALKING TO THE NEIGHBORS FOR A COUPLE OF MINUTES, MY VEHICLE ENGAGED BY ITSELF AND DROVE INTO THEIR GARAGE.

WE HAVE HAD 4 INCIDENTS OF UNINTENDED BRAKING (PE15-021) FROM THE COLLISION CONTROL SYSTEM. EXTREME AUTONOMOUS BRAKING WHEN NOTHING WAS IN THE WAY. ADDITIONALLY, WE HAD ONE CASE OF UNINTENDED ACCELERATION IN LOW SPEED (LESS THAN 10 MPH) STOP & GO COMMUTER TRAFFIC RESULTING IN A REAR END CRASH WITH DAMAGE TO OUR JEEP AND THE VEHICLE IN FRONT OF US AND THE NEXT VEHICLE IN FRONT OF THEM (3 VEHICLES TOTAL). JEEP ACCELERATED HARD ON ITS OWN WITHOUT PRESSING THE GAS PEDAL.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT ROLLED BACKWARDS OVER THE CONTACT'S RIGHT LEG. THE VEHICLE THEN RAN OVER A CURB AND CRASHED INTO A LAMP POST. THE CONTACT SUSTAINED LEG INJURIES THAT REQUIRED MEDICAL ATTENTION. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.

WHEN PLACING THE SHIFTER INTO PARK FROM THE DRIVE POSITION IT WILL AT TIMES HANG AT EITHER THE NEUTRAL OR REVERSE SETTING EVEN THOUGH THE SHIFT HANDLE WAS PUSHED FAR FORWARD TO ENGAGE PARK. SOMETIMES TO SEPARATE ATTEMPTS ARE NEEDED TO CYCLE THE TRANSMISSION TO PARK. I HAVE EXPERIENCED TIMES WHEN THE VEHICLE WILL ROLL BACKWARD SLOWLY WHILE IN N OR AGGRESSIVELY WHILE IN REVERSE. EXTRAORDINARY CARE MUST BE EXERCISED TO INSURE SAFETY. THIS IS THE WORST SHIFTER I HAVE EVER DEALT WITH IN 45 YEARS OF CAR OWNERSHIP.

ON MULTIPLE OCCASIONS THE VEHICLE HAS BEEN PLACED IN PARK AND HAS STARTED ROLLING IN BOTH REVERSE & FORWARD MOTIONS AFTER THE MY WIFE OR I HAVE STEPPED OUT OF THE VEHICLE. THIS HAS HAPPENED BOTH WITH THE ENGINE RUNNING AND WHEN IT WAS TURNED OFF.

ON AT LEAST TWO OCCASIONS THE JEEP GRAND CHEROKEE ROLLED AFTER THE SHIFTER WAS PLACED IN PARK POSITION. !. ON 11/18/2013 DOOR WAS AJAR WHILE DRIVER WAS ABOUT TO TURN OFF VEHICLE. JEEP SLIPPED OUT OF PARK AND SLOWLY BACKED INTO A CONCRETE BUTTRESS AT A GAS STATION CAUSING $900 DAMAGE TO THE DRIVER DOOR AND FRONT QUARTER PANEL. 2. IN THAT SAME WEEK, SHIFTER SLIPPED OUT OF PARK WHILE DRIVER WAS BEHIND VEHICLE TAKING A PHOTOGRAPH. SERIOUS INJURY PREVENTED BY PASSENGER WHO PUSHED THE SHIFTER BACK INTO PARK. VEHICLE TAKEN TO DEALER FOR THIS PROBLEM ON 11/22/2013. DEALER INSPECTED AND HAD INSPECTION BY CHRYSLER FIELD REP. BOTH DENIED PROBLEM. SEE ATTACHMENT. THE PROBLEM CONTINUES. IT IS NECESSARY TO CAREFULLY INSURE TRANSMISSION IS IN PARK BY HOLDING GEAR SHIFT IN PLACE.

VEHICLE SPONTANEOUSLY SHIFTED FROM PARK TO REVERSE WHEN OPERATOR REACHED INTO VEHICLE TO SHUT OFF ENGINE. VEHICLE WAS PARKED ON A DOWNWARD CITY STREET SLOPE (FACING DOWNHILL), AND REVERSED UPHILL, DRAGGING OPERATOR INTO AN INTERSECTION.

GEAR SHIFTER DOES NOT MOVE FLUIDLY AND OFTEN IT IS UNCLEAR AS TO WHICH POSITION THE SHIFTER IS ACTUALLY ENGAGED. IT HAS OCCURRED THAT WHEN I THINK IT IS IN PARK, IT IS ACTUALLY IN NEUTRAL. I ACTUALLY PUSHED THE START/STOP ENGINE BUTTON THINKING THE CAR HAD SHUT OFF WHEN IN FACT IT WAS IN NEUTRAL AND WAS STILL RUNNING. HAD I NOT NOTICED THIS AT THE LAST MOMENT THE CAR COULD HAVE EASILY ROLLED INTO PARKING LOT TRAFFIC. THIS ALSO HAS OCCURRED WHEN PARKING IN MY GARAGE.

ELECTRONIC TRANSMISSION SHIFTER IS DIFFICULT TO USE. I HAVE OWNED THIS VEHICLE FOR 3 WEEKS AND HAVE ALREADY UNINTENTIONALLY HAD MY VEHICLE ROLL FROM A STOPPED POSITION. IN AN ATTEMPT TO PLACE THE VEHICLE IN "PARK" FROM "DRIVE," THE VEHICLE WAS ACCIDENTALLY SHIFTED INTO "REVERSE" DUE TO POOR OPERATOR FRIENDLINESS COMPARED TO TRADITIONAL SHIFTERS. SHIFTING THE VEHICLE FROM "NEUTRAL" HAS ALSO NOT REGISTERED CORRECTLY ON OCCASIONS DUE TO PREREQUISITES TO SHIFT OUT OF THAT GEAR (FOOT ON BRAKE AND BUTTON HELD DOWN). THE SHIFTER RELEASE BUTTON HAS VERY POOR FEEDBACK AND IS DIFFICULT TO USE AS WELL.