2014 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS NOT DOWNSHIFTING FROM 3RD TO 2ND OR TO 1ST GEAR. IF THE VEHICLE WERE SHIFTED MANUALLY OR FROM A COMPLETE STOP, THE VEHICLE WOULD SHIFT INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC INFORMED THAT THE FAILURE WAS COMMONLY EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V461000 (EQUIPMENT) AND HAD A CONCERN REGARDING THE SAFETY OF THE RECALL PART BEING MAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

OUR SUV IS EQUIPPED WITH COLLISION AVOIDANCE AND ADAPTIVE CRUISE CONTROL. THE VEHICLE HAS REPEATEDLY AND WITHOUT CAUSE EITHER ALARMED OR IN SOME CASES SLOWED TO AVOID A COLLISION THAT IS NOT EMINENT (I.E. ALONG A STRAIGHT SECTION OF HIGHWAY WITH NO VEHICLE OR OBJECT WITHIN SIGHT OF THE CAR). THE SYSTEM HAS PROVIDED MULTIPLE FALSE ALARMS AND WE HAVE NOT BEEN ABLE TO DETERMINE A PATTERN OR TRIGGER. ADDITIONALLY THE CAR REPORTS AT TIMES THAT THE ACC IS INOPERABLE AND THEN MOMENTS LATER THE FAULT MESSAGE DISAPPEARS. THE CAR HAS BEEN TAKEN IN FOR SERVICE TO ADDRESS. TO DATE THE DEALER HAS BEEN UNABLE TO REPLICATE THE PROBLEM AND JEEP IS UNWILLING TO REPLACE ANY PARTS OR ACKNOWLEDGE THE PROBLEM UNTIL IT IS REPLICATED FOR THEM TO BE ABLE TO WITNESS.

ON JULY 16, 2015, WITH ABOUT 5,000 MILES, THE ELECTRICAL SYSTEM FAILED AND THE VEHICLE WAS TOWED TO MY DEALERSHIP. ON JULY 21, 2015, WE LEARNED THAT IT HAD LOST THE KEY AND DONE NOTHING TO REPAIR IT. ON JULY 22, 2015, IT WAS TOWED TO ANOTHER JEEP DEALERSHIP. ON JULY 23, 2015, WE WERE ADVISED THAT THE PROBLEMS WERE CAUSED BY A BAD BATTERY. ON JULY 25, 2015, WHEN WE WENT TO PICK IT UP, IT WOULD NOT START EVEN WITH A NEW BATTERY. ON JULY 27, 2015, WE WERE TOLD THAT ANOTHER NEW BATTERY HAD BEEN INSTALLED. ON JULY 28, 2015, WE PICKED UP THE VEHICLE BUT ON AUGUST 14, 2015, THE ELECTRICAL SYSTEM AGAIN FAILED AND IT WAS AGAIN TOWED TO THE SECOND DEALERSHIP. ON AUGUST 17, 2015, WE WERE ADVISED THAT THE VEHICLE HAD BEEN REPAIRED BY REPLACING VARIOUS ELECTRICAL COMPONENTS. ON SEPTEMBER 15, 2015, THE ELECTRICAL SYSTEM AGAIN FAILED CAUSING THE ABS AND AWD SYSTEMS TO RAPIDLY CYCLE ON AND OFF; THE TRANSMISSION TO RAPIDLY SHIFT THROUGH BOTH FORWARD AND REVERSE GEARS; AND FOR THE VEHICLE TO LURCH FORWARD AND BACKWARD. A THIRD JEEP DEALERSHIP REFUSED TO SERVICE IT BECAUSE OF ITS HISTORY. ON SEPTEMBER 17, 2015, THE VEHICLE WAS AGAIN TOWED TO THE SECOND DEALERSHIP. IT HAD ONLY 5757 MILES ON THE ODOMETER. ON SEPTEMBER 24, 2015, WE WERE TOLD THAT THE DEALERSHIP THOUGHT THE PROBLEM MIGHT BE WITH A CRASH SENSOR AND PROPOSED THAT THE SENSOR BE DISABLED. ON SEPTEMBER 25, 2015, AFTER WE OBJECTED TO DISABLING A SAFETY SENSOR, WE WERE TOLD THAT SENSORS HAD BEEN ORDERED FOR THE ADAPTIVE CRUISE AND SPEED CONTROLS, BUT AS OF TODAY, THE DEALERSHIP HAS NOT REPAIRED THE VEHICLE AND IS UNCERTAIN WHETHER IT CAN REPAIR IT. THE VEHICLE HAS BEEN AT A DEALERSHIP 25 OUT OF THE PAST 72 DAYS. THE DEALERSHIP HAS NOT REPAIRED THE VEHICLE; WILL NOT SAY THAT IT CAN BE REPAIRED; AND WILL NOT SAY THAT IT WILL BE SAFE TO OPERATE. JEEP REFUSES TO HELP. WE DON'T WANT TO DIE IN THIS VEHICLE. PLEASE HELP US.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/12/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 1/4/2015 *JS

I WOULD LIKE TO REPORT 2 INCIDENTS WHERE MY 2014 JEEP GRAND CHEROKEE HAS ROLLED AFTER IT WAS \PUT INTO PARK AND THE ENGINE WAS TURNED OFF. THE 1ST TIME HAPPENED ON 9/4/15 AFTER PARKING MY JEEP AND EXITING THE VEHICLE IT ROLLED BACKWARDS APPROXIMATELY 1' INTO THE CAR BEHIND ME. NO DAMAGE TO THE OTHER VEHICLE AND ONLY SMALL SCRATCHES ON MY REAR BUMPER. THE 2ND TIME WAS 9/5/15, AFTER PARKING THE VEHICLE ON A SMALL INCLINE THE VEHICLE ROLLED 2' FORWARD INTO A GUARD RAIL POST CAUSING SIGNIFICANT DAMAGE TO MY FRONT BUMPER AND GRILL. I BROUGHT MY JEEP TO THE SMITH HAVEN CHRYSLER JEEP DEALER TODAY 9/23/15 TO HAVE THE VEHICLE INSPECTED AND THE SERVICE REPRESENTATIVE TOLD ME "THIS IS NORMAL ESPECIALLY ON AN INCLINE" AND "IT SHOULD NOT ROLL MORE THAN 3 FEET". I COULD NOT BELIEVE I WAS BEING TOLD THAT THIS IS A NORMAL AND THERE WAS NOTHING TO DO ABOUT IT. THIS IS CLEARLY A SAFETY ISSUE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TRANSMISSION SOFTWARE WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

I TURNED MY 2014 JEEP GRAND CHEROKEE WITH 24,400 MILES INTO MY FAMILY DRIVEWAY AND STOPPED BEFORE THE DRIVEWAY GATE. I LEFT 24 BETWEEN THE JEEP AND THE GATE SO THAT PEDESTRIANS COULD PASS IN FRONT OF THE VEHICLE WHILE I WAS OPENING THE GATE. I PUT THE JEEP IN PARK AND WITH THE ENGINE RUNNING AND WHILE STILL SEATED BUT WITH MY FOOT OFF THE BRAKE, I REACHED OVER TO THE PASSENGERS SEAT TO GRAB MY BAG FOR THE KEY. AFTER FINDING THE KEY, I EXITED THE RUNNING VEHICLE KEEPING THE DRIVER'S DOOR OPEN. I WALKED AROUND THE OPEN DOOR, STOPPED IN FRONT OF THE CAR AND UNLOCKED THE GATE. I THEN OPENED THE LEFT HALF OF THE GATE PUSHING IT ENTIRELY BACK TO THE WALL. I THEN PROCEEDED TO WALK BACK TO THE CENTER OF THE GATE TO OPEN THE RIGHT HALF OF THE GATE. I PULLED THE GATE ROD FROM THE HOLE IN THE GROUND SO I CAN MOVE THIS SECTION OF THE GATE, AND JUST AS I DID, THE JEEP BEGAN TO MOVE TOWARD ME HITTING THE FAR RIGHT GATE POST WITH THE RIGHT FRONT CORNER OF THE VEHICLE. I WAS SHOCKED AND RAN BACK AROUND THE OPEN DRIVERS DOOR AND INTO THE CAR TO BACK IT AWAY FROM THE POST. WHEN I ENTERED THE VEHICLE, I FOUND IT IN PARK, AND I SELECTED REVERSE TO BACK IT OFF THE GATE POST. FROM THE TIME I EXITED THE VEHICLE, IT WAS ABOUT 45 SECONDS BEFORE IT MOVED. IF I MISTAKENLY LEFT IT IN DRIVE, IT SHOULD HAVE BEGUN MOVING AS SOON AS I REMOVED MY FOOT FROM THE BRAKE PEDAL AND REACHED ACROSS TO THE PASSENGERS SEAT FOR MY BAG. EVEN IF I MAINTAINED MY FOOT ON THE BRAKE AT THAT TIME, IT SHOULD HAVE MOVED WHEN I EXITED THE VEHICLE. IT SHOULD NOT HAVE TAKEN 45 SECONDS TO MOVE. IF IT WAS PUSHED MISTAKENLY INTO NEUTRAL, THE CAR SHOULD HAVE MOVED WHEN I EXITED. FROM A TWO FOOT DISTANCE, IT SUSTAINED OVER $2500 IN DAMAGE. THE DAMAGE WAS NOT CAUSED BY A SIMPLE ROLL IN NEUTRAL. THE CAR ACCELERATED AS IF IT WERE IN DRIVE, ALTHOUGH THE DASHBOARD INDICATED PARK. THIS IS A SAFETY ISSUE.

THE PROBLEM(S) THAT I HAVE HAD OR CURRENTLY HAVE WITH MY VEHICLE ARE AS FOLLOWS: 1. JULY 8, 2015: (MILEAGE 12,453) CAR DASH LIGHTS WERE LIGHTING UP AND THEN THE ENGINE DIED LATER IN THE MIDDLE OF THE ROAD. FINALLY THE CAR STARTED UP HOWEVER THE TRANSMISSION WOULD NOT SHIFT AND I DROVE IT HOME IN LOW GEAR. ON JULY 9, 2015, I TOOK THE CAR INTO CAMPBELL CHRYSLER SERVICE DEPARTMENT IN CENTRALIA WASHINGTON (SEE SERVICE SLIP) AND IT WAS RETURNED TO ME ON JULY 13, 2015. 2. JULY 15, 2015: AGAIN, THE CAR DASH LIGHTS WERE LIT UP AND THE CAR WAS STUCK IN LOW GEAR. I TURNED THE CAR INTO TO CAMPBELL CHRYSLER SERVICE DEPARTMENT (SEE SERVICE SLIP) ON JULY 16, 2015. THE CAR WAS RETURNED TO ME ON AUGUST 18, 2015. 3. AUGUST 24, 2015: AGAIN THE CAR DASH LIGHTS WERE LIT UP AND THE CAR STUCK IN LOW GEAR AND THE MOTOR WAS SURGING. I TOOK THE CAR BACK TO CAMPBELL CHRYSLER SERVICE DEPARTMENT ON AUGUST 25, 2015. THE CAR WAS RETURNED ON AUGUST 28, 2015. 4. AUGUST 31, 2015: I DROVE TO SEATTLE AND AGAIN THE CHECK ENGINE LIGHT CAME ON AND THE SHIFTER LIGHTS WOULD FLASH AND SPEEDOMETER NUMBERS WOULD GO FROM LARGE FONT TO SMALL FONT. WHEN DASH LIGHTS AND WARNING LIGHTS PLUS DIFFERENT CHARACTERS FLASHED THEN THE ENGINE WOULD SURGE. CURRENTLY, THE CAR WAS BROUGHT BACK TO CAMPBELL CHRYSLER SERVICE DEPARTMENT ON SEPTEMBER 16, 2015 BECAUSE ALL THE WARNING LIGHTS CAME ON, AGAIN. THIS VEHICLE HAS BECOME A SAFETY HAZARD FOR MY FAMILY. IM NOT COMFORTABLE DRIVING THE CAR AND CONCERNED FOR MY SAFETY AS WELL AS MY FAMILIES. THE FIRST TIME THE CAR STALLED ON ME IT HAPPENED AT A STOP SIGN ON A TWO WAY HIGHWAY. THE ENGINE SURGING IS ALSO A SAFETY ISSUE. I HAVE BEEN WITH-OUT MY CAR OVER 43 PLUS DAYS AND HAVE BEEN GREATLY INCONVENIENCED.

LAST NIGHT, I WAS DRIVING AT NORMAL SPEED DOWN THE ROAD AND PERSON AHEAD OF ME BRAKED GRADUALLY TO MAKE A TURN. I BEGAN TO SOFTLY BRAKE. I HAD A GENEROUS AMOUNT OF SPACE BETWEEN ME AND THE CAR AHEAD OF ME - AT LEAST 5-6 CAR LENGTHS. THE FORWARD COLLISION WARNING SYSTEM ACTIVATED AND SLAMMED ON THE BRAKES, CAUSING THE CAR BEHIND ME TO NEARLY REAR-END ME. THE SYSTEM SHOULD NOT HAVE ACTIVATED AS THERE WAS NO REASONABLE THREAT OF COLLISION. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND I UNDERSTAND THE NHTSA IS INVESTIGATING THIS SYSTEM SO I DECIDED TO FILE A COMPLAINT IN ORDER TO ASSIST THE INVESTIGATION. THE SYSTEM WORKS WELL WHEN IT NEEDS TO BUT IT HAS FALSE POSITIVES OFTEN. IT IS SOMEWHAT TERRIFYING WHEN YOUR CAR JUST DECIDES TO SLAM ON THE BRAKES WITH NO CAUSE AND THERE IS A LEGITIMATE CAUSE FOR CONCERN WHEN IT DOES. OTHER DRIVERS BEHIND ME MAY BE UNPREPARED TO STOP AND COULD CAUSE A CRASH.