2014 JEEP GRAND CHEROKEE Complaints

I HAVE BEEN EXPERIENCING ISSUES WHERE MY INSTRUMENT DISPLAY CLUSTER LIGHTS UP WITH NUMEROUS VEHICLE WARNING INDICATORS. THIS HAS BEEN HAPPENING INTERMITTENTLY SINCE I PURCHASED THE VEHICLE IN SEPTEMBER, 2013. THERE HAS BEEN A RECALL FOR THIS PROBLEM. THE FIRST TIME THIS HAPPENED THE DEALERSHIP KEPT MY VEHICLE RENTING A VEHICLE FOR MY USE UNTIL IT WAS SUPPOSEDLY "REPAIRED." THE ISSUE HAS CONTINUED TO OCCUR INTERMITTENTLY SINCE THAT RECALL FOR A TOTAL OF ABOUT 5 TIMES. THIS MOST RECENT INCIDENT THE FOLLOWING OCCURRED -- ABS WARNING LIGHT, AIRBAG WARNING LIGHT, MALFUNCTION INDICATOR LIGHT, ELECTRONIC STABILITY CONTROL WARNINGS LIGHTS WERE ALL DISPLAYED. ADDITIONALLY, THE SPEEDOMETER WAS INOPERABLE, THE BRAKE ENGAGED LIGHT WAS ON (EVEN THOUGH THE EMERGENCY BRAKE WAS NOT ENGAGED) AND THE BACKUP WARNING SYSTEM DID NOT OPERATE. I HAVE HAD INSTANCES WHERE THE AIRBAG WARNING SYSTEM INDICATED THAT IT WAS NOT OPERATIONAL. I AM TOLD THAT IF THE WARNING LIGHTS DO NOT STAY ON THE SYSTEM "ERASES" THE FAULT CODES. THE SYSTEM SEEMS TO RESET ITSELF BUT I STILL DON'T THINK THIS SHOULD BE HAPPENING. THIS WEEK I WAS TOLD THAT THE BATTERY CHARGE WAS LOW AND THAT THE ISSUE HAD BEEN REPAIRED. MY QUESTION IS IF THIS ISSUE IS REPAIRED WHY DOES THE PROBLEM CONTINUE TO OCCUR. I AM HOPEFUL AFTER THIS TIME IT WILL NOT HAPPEN AGAIN BUT AM NOT SO SURE. I PAID $40K FOR THIS VEHICLE AND EXPECT THE SYSTEMS TO FUNCTION PROPERLY. IT IS NOW ALMOST OUT OF WARRANTY AND QUITE HONESTLY FEEL I AM BEING GIVEN A VARIETY OF ANSWERS UNTIL SUCH TIME IT IS OUT OF WARRANTY AND AM CONCERNED THAT IF/WHEN IT IS FINALLY REPAIRED THAT IT WILL COST A SIGNIFICANT AMOUNT OF MONEY. I HAVE NEVER FILED A COMPLAINT LIKE THIS BUT I ALSO DON'T BELIEVE I'M THE ONLY PERSON THIS IS HAPPENING TO. WHAT IF THIS SYSTEM PROBLEM OCCURS WHILE I'M DRIVING AND RESULTS IN AN ACCIDENT?

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

ON SATURDAY, SEPTEMBER 5, 2015, I ARRIVED AT A GAS STATION WITH ONE ADDITIONAL PASSENGER IN MY VEHICLE. WHEN WE FULLY STOPPED IN THE PARKING SPACE, THE JEEP GRAND CHEROKEE WAS PLACED IN PARK. THE SCREEN DISPLAY WAS STILL DISPLAYING THE CURRENT SATELLITE STATION. UPON EXITING THE VEHICLE, BOTH MY PASSENGER AND MYSELF, THE VEHICLE WAS LEFT RUNNING, BUT I TOOK THE KEY FOB WITH ME. I THEN PROCEEDED TO WALK AROUND AND BEHIND THE VEHICLE TO THE OTHER SIDE OF THE CAR. THE GAS STATION WAS HAVING CONSTRUCTION WORK, AND IN FRONT OF THE VEHICLE WERE CONES AND THE AREA WAS BLOCKED OFF. APPROXIMATELY 30 SECONDS LATER, WHILE BOTH MY PASSENGER AND MYSELF WERE INSIDE OF THE GAS STATION, A WITNESS CAME RUNNING TO THE GAS STATION WINDOW TO ALERT THE ATTENDANT, THAT A JEEP GRAND CHEROKEE HAS JUST TAKEN OFF ACROSS THE PARKING LOT. AT THIS POINT, I DROPPED WHAT WAS IN MY HANDS, AND RAN TO LOOK. THE JEEP GRAND CHEROKEE, 2014, HAD CRASHED ITSELF. ONE WOULD NOT THINK THIS IS EVEN A POSSIBILITY. PLEASE NOTE, THE KEYFOB WAS NOT IN THE VEHICLE, THE VEHICLE WAS PLACED IN PARK PRIOR TO EXITING, AND THE DOORS WERE LOCKED. IF SOMEONE HAD TRIED TO STOP THE CAR, THEY WOULD HAVE BEEN UNABLE TO. IT PROCEEDED TO TRAVEL, ON ITS OWN, BACKWARDS OVER 200 FEET AND CRASHED INTO A SPLIT RAIL FENCE, AND THEN LUCKILY IT CRASHED INTO THE ONLY TREE, BETWEEN THE SPACE IN WHICH IT WAS PROPERLY PARKED, AND AN INTERSECTION FOR A 55 MPH ROAD. THE POLICE WERE THEN CALLED TO THE SCENE, IN ORDER TO DOCUMENT THE INCIDENT, AND TO PROVIDE A POLICE REPORT FOR THE DAMAGE. NOW I AM LEFT WITH A JEEP GRAND CHEROKEE THAT COULD SERIOUSLY INURE A PERSON, ON ITS OWN, WITH ITS DOORS LOCKED, AND NO KEY FOB IN THE VEHICLE. IT IS ALSO DAMAGED, PARTS ARE BROKEN, AND IT ALSO HAS CAUSED PROPERTY DAMAGE.

I HAVE A 2014 JEEP GRAND CHEROKEE WITH THE ECO DIESEL OPTION. AT 7100 MILES AFTER OIL CHANGE AND REFILL OF DIESEL EXHAUST FLUID INDICATOR ON DASH DISPLAYED INCORRECT DEF FLUID AND SERVICE DEF NEEDED OR VEHICLE WILL NOT RESTART IN 200 MILES. IT TOOK A WEEK AND 1 BUSINESS DAY BEFORE THE DEALERSHIP COULD EVEN LOOK AT THE VEHICLE DUE TO BACKUP IN SCHEDULING. AFTER THREE DAYS AT THE DEALERSHIP THE VEHICLE WAS DIAGNOSIS WITH DPF CONVERTOR NEEDED REPLACEMENT, DEF SENSOR FAILURE, DEF INJECTOR FAILURE, AND O2 SENSOR FAILURE. AND THE PARTS WOULD TAKE 3 WEEKS JUST TO GET IN. TO ME THIS IS UNACCEPTABLE, A VEHICLE WITH LESS THAN 10000 MILES SHOULD NOT NEED THIS MANY REPAIRS WITH LONG DELAY JUST TO GET PARTS. IT SEEMS THIS VEHICLE WAS NOT PROPERLY ENGINEERED AND CANNOT MEET EMISSION STANDARDS LONG TERM. PLUS A VEHICLE THAT WILL TURN OFF AND NOT RESTART AT 200 MILES IS A DANGER TO A CONSUMER. JUST BASED ON AN INTERNET SEARCH I AM NOT THE ONLY ONE WITH THESE PROBLEMS THERE ARE NUMEROUS OWNERS OF 2014 JEEP GRAND CHEROKEE WITH ECO DIESEL WITH THE SAME ISSUES. AND THE PROBLEMS ARE NEVER REALLY RESOLVED , PERMANENTLY FIXED AND OCCUR AGAIN. IN MY OPINION FCA SHOULD BE MADE TO BUY BACK THESE VEHICLE AND REDESIGNED TO AT LEAST MEET 80000 MILES EMISSION STANDARD WITH REALISTIC DURABILITY. THE CONSUMERS SHOULD NOT BE TEST SUBJECTS ON A UNRELIABLE VEHICLE UNTIL FCA COMES UP WITH FIXES TO VERY SERIOUS PROBLEMS. IN ADDITION SOME CONSUMERS ON INTERNET SITE HAVE BE TOLD TO IGNORE ENGINE PROBLEM INDICATOR LIGHT WARNING UNTIL FCA COMES UP WITH FIXES.

WHEN IDLING IN TRAFFIC WITH FOOT ON BRAKE, THE RPM'S ON THE TRANSMISSION ACCELERATES FOR UNKNOWN REASONS UNTIL THE ENGINE IS DISENGAGED AND PLACED INTO PARK OR NETURAL. THIS INCIDENT HAS HAPPENED FIVE TIMES OVER THE PAST YEAR - DEALERSHIP REFUSES TO FIX PROBLEM.

VEHICLE IS AN ECO-DIESEL MODEL. ENGINE CHECK LIGHT CAME ON AND THE VEHICLE ABRUPTLY LOST POWER AS WE ACCELERATED AWAY FROM A STOP LIGHT. INITIALLY THE VEHICLE WOULD NOT GO OVER 20 MPH. IT GRADUALLY ALLOWED US TO GET UP TO ABOUT 50 MPH, BUT WITH NOTICEABLE VIBRATION. THEN A NOTICE DISPLAYED ON THE INFORMATION CENTER TELLING US TO SERVICE THE ELECTRONIC SPEED CONTROL. TOOK IT IN THE NEXT DAY AND THE DEALER SAID WE WERE DRIVING WITH LEFT FOOT ON THE BRAKE AND RIGHT FOOT ON THE ACCELERATOR CAUSING THE COMPUTER TO BE CONFUSED. SAME PROBLEM HAPPENED A SECOND TIME A WEEK LATER. THIS TIME IT GAINED ENOUGH POWER TO GET US UP TO 40 MPH AND HOME. WE THEN HAD IT TOWED TO THE DEALER. NOT SURE WHAT THEY DID TO FIX THE PROBLEM BUT IT HAS NOT HAPPENED SINCE, HOWEVER THE ENGINE CHECK LIGHT HAS COME ON AGAIN 3 DIFFERENT TIMES. EACH TIME THE DEALER SAYS THAT THEY DON'T KNOW WHAT IS CAUSING THE PROBLEM. THE FIRST TWO TIMES THE ENGINE CHECK LIGHT CAME ON THE DEALER SAID IT WAS OK TO DRIVE UNTIL THEY COULD SCHEDULE SERVICE. THE THIRD TIME WE ASKED THE DEALER TO CONTACT JEEP HEADQUARTERS FOR TECHNICAL SUPPORT. CORPORATE JEEP SAID NOT TO DRIVE THE VEHCILE WITH THE ENGINE LIGHT ON, THAT IT COULD CAUSE SERIOUS PROBLEMS. ON-LINE RESEARCH AND DISCUSSION WITH OTHER LOCAL OWNERS OF THE SAME ECO-DIESEL MODEL SUGGEST THIS IS A SYSTEMIC PROBLEM WITH POTENTIAL SAFETY ISSUES.

WHEN SHIFTING INTO PARK THE SHIFT DOES NOT ALWAYS ENTER INTO PARK OR STAY IN PARK AND ON SEVERAL OCCASIONS WHEN EXITING THE VEHICLE THE VEHICLE BEGINS TO ROLL AS IT IS IN REVERSE NOT PARK. THIS REPEATEDLY OCCURS. VEHICLE WAS LEASED 11/18/13 WITH INTENTIONS OF BUY OUT AT END TO PASS ON TO CHILDREN, VEHICLE BECAME TO UNRELIABLE AND UNSAFE FOR ME TO OPERATE SO I ENTERED IT ONTO SWAP A LEASE IN 2/2014. NO ONE WAS INTERESTED SO IT WAS PASSED TO MY HUSBAND AND WE PURCHASED A DIFFERENT VEHICLE FOR ME. HE HAS CONTINUOUSLY HAD THE SAME ISSUES AS WELL AS THE GEAR CHANGE ISSUES, AND PHONE SCREEN ISSUES... WILL DEFINITELY NOT BE PASSED ON TO A NEW/INEXPERIENCED DRIVER AS THE VEHICLE PRESENTS GRAVE SAFETY ISSUES. WE ARE AGAIN, CURRENTLY TRYING TO END THE LEASE VIA THE DEALERSHIP AS WE HAVE NOW BEEN MADE AWARE OF OTHERS HAVING THE SAME ISSUES AND FEEL THAT VALIDATION EXISTS WITH THE VEHICLE BEING DEFECTIVE AND WANT TO PREVENT CAUSING TO OTHERS OR OBTAINING OURSELVES ANY INJURIES FROM SUCH.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V643000 (AIR BAGS) AND 15V461000 (EQUIPMENT); HOWEVER, THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIRS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT SUDDENLY ACCELERATED INDEPENDENTLY AND CRASHED INTO A BUILDING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHILE BEING OUTSIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,240.

WHILE TRAVELLING ON OPEN HIGHWAY WITH NO VEHICLES IN FRONT OF ME, THE ADAPTIVE CRUISE CONTROL WILL DRAMATICALLY SLOW DOWN AS IF IT'S DETECTING A VEHICLE IN FRONT. THIS WAS REPORTED TO THE DEALER WHO RESPONDED THAT THEY WOULD NEED TO TAKE MY VEHICLE HOME ON A 20 MILE TRIP, IN RUSH HOUR, WITH CARS AROUND THEM. UNLESS I LET THEM TAKE MY VEHICLE ON A LONG HIGHWAY TRIP, IN THE EARLY MORNING HOURS, THIS WILL NOT BE RE-PRODUCED. I SAID NO FOR OBVIOUS REASONS. THIS IS NOW DOCUMENTED WITH THE DEALERSHIP AND CHRYSLER.