2018 JEEP GRAND CHEROKEE Complaints

I am experiencing recurring issues with the Uconnect infotainment system in my 2018 Jeep Grand Cherokee. Specifically, the system consistently experiences problems with: •? ?Station changes •? ?Navigation functionality •? ?Connecting calls through Bluetooth using my phone's contact list •? ?Randomly turning the heating and air conditioning system on and off These issues occur constantly, making it difficult to utilize the Uconnect features safely and effectively. I am concerned about potential safety implications, such as distracted driving or loss of critical vehicle functions.

The EGR Valve, Diesel Particulate Filter, and Intake Manifold failed at 88k miles. The EGR was replaced at 49k miles on October 4, 2021. The vehicle was taken to the dealer for MIL. The estimated repair cost is $11k. All components are filled with carbon deposits. The emissions system should provide a longer life than 88k miles. Is there a possible design defect with the emission ?

The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the START/STOP, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that one of the spark plugs was misfiring and the ignition coils might need to be replaced. The independent mechanic requested to perform another diagnostic test on the vehicle and discovered that there was a blown head gasket and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.

UConnect Radio - Delamination resulting in unpredictable, repetitive, and erratic touches on the screen. At this point, the screen's protective layer is separating from the display and it is causing ghost touches that activate various functions without my input. This has occurred numerous times throughout my driving experiences and occurs every time I drive. It has led to multiple unsafe consequences while driving, the main concern being that it is distracting and confusing leading to unsafe driving conditions. For example, the navigation system has suddenly switched routes, diverting me unexpectedly causing confusion, and has led to multiple near accidents in busy intersections. Additionally, the volume has randomly increased or decreased, making it hard to hear important sounds from the environment, such as sirens or horns from other vehicles. Had this occurred in a moment in which I needed to react quickly an accident could have occurred or my safety could have been compromised. Moreover, if the radio has inadvertently changed to an unrecognized function—like activating the Bluetooth or starting a call—this has been distracting pulling my attention away from the road in multiple scenarios. The vehicle has made unsolicited calls to emergency personnel which is both a distraction to me and an inconvenience to emergency personnel. Overall, the delaminating screen not only complicates my driving experience but also poses a significant safety risk to myself and others on the road. Addressing the issue promptly is essential to ensure a safe driving environment. I have tried to address this problem with Jeep directly via Uconnect and have been informed that they do not believe this to be a concern that requires addressing. The problem has been diagnosed by a Jeep dealer and has been confirmed by Uconnect directly. Additionally, the problem has occurred in multiple other Jeep vehicles.

Jeep uses a transmission manufactured by ZF. Jeep claims the transmission is "filled for life" and does not require any maintenance, and never requires the oil to be changed. ZF recommends the oil be changed every 50-75,000 miles. Many other car manufacturers that utilize ZF transmissions recommend that same interval. In fact, if you push Jeep to change your transmission oil, they suggest it will void your warranty. Preventative maintenance in the form of a transmission fluid change is necessary for the health and longevity of the vehicle. Jeep is negligent in this matter. When your transmission fails, you are thrust into "limp" mode, capping your speed at 15-20 mph. This occurred to me on the highway. I narrowly avoided being rear ended in traffic traveling 65+ mph. My car has been babied, all factory recommended services have been done in a timely manner, I was not having any issues with the car at the time, and there were no symptoms, warning lights, etc at the time.

The touchscreen radio panel is delaminating and causing the system to freak out. Sometimes the radio will turn on by itself and blare out music, or all of the fans will turn on turbo at once. The navigation will freak out and turn off and it will auto-dial or auto-hang up phone calls. Sometimes when I am driving down the high way, the air or radio blasting from out of nowhere and totally unprompted will scare me and cause me to jerk the steering wheel or become significantly distract from the road. Yes, the problem has been confirmed by the dealer, and it is a known defect, but they will not take responsibility for the safety hazard or the cost of replacement. No inspection by any outside parties, yet. No warning signs.. the screen just started to melt/delaminate and then all of the ghost features began causing chaos while driving.

the number 4 and 5 cylinders warped in my 3.6 engine Cross Motors in Louisville Ky is repairing the engine

Active head restraint went off while parked in a parking lot with individual sitting in affected seat. No accident/collision happened, no warning lights or other symptoms prior.

Battery drain. Two (2) new batteries installed Aux and Main battery bought/installed February 2024. I am still having battery drainage issues.

I was driving to work with the heated seat on. I began to feel my lower back getting extremely hot. I leaned forward and when I did I could smell something burning and my back began to burn. I quickly pulled over and jumped out of the car as quickly as possibly to see that my seat had physical flame coming from it. I contacted Jeep about the situation and was ultimately told it was somehow not a manufacturing issue. In addition to the seat fire my touch screen has completely delaminated and sometimes works and sometimes doesn’t. Making it a safety hazard with the back up camera only showing when screen is operational. The screen also does things on its own. Changing radio stations, blasting radio volume, turning on/off. This is extremely distracting while driving.