2014 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V643000 (AIR BAGS, SEAT BELT), AND 15V461000 (EQUIPMENT); HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART. WHEN THE GEAR WAS SHIFTED INTO PARK, THE GEAR JUMPED OUT OF THE PARK POSITION AND MOVED FORWARD A COUPLE FEET ON ITS OWN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

I PULLED INTO A PARKING SPOT IN A PARKING GARAGE BUT WAS FAVORING THE RIGHT SIDE. I BACKED UP APPROX. 6-8 FEET TO STRAIGHTEN THE CAR OUT. AS SOON AS I PUT THE CAR IN DRIVE, IT LURCHED FORWARD AT FULL THROTTLE, WITH MY FOOT STILL ON THE BRAKE. I COULDN'T STOP IT. THE CAR ACCELERATED RAPIDLY AND SHOT FORWARD, OVER THE PARKING BARRIER AND RAMMED INTO THE CEMENT SUPPORT STRUCTURE OF THE DECK. THE IMPACT WAS JARRING AND THE CAR JERKED BACK UPON HITTING THE STRUCTURE. ALTHOUGH THE DISTANCE WAS ONLY ABOUT 6-8 FEET, THE IMPACT DID $3,300 DAMAGE TO THE CAR. I TOOK PHOTOGRAPHS OF THE ACCIDENT SITE AND THE DAMAGE TO MY CAR. THE PHOTOS SHOW THAT MY FRONT TIRES LAID DOWN SKID MARKS ON THE PAVEMENT AND UP AND OVER THE PARKING BARRIER AS I WAS TRYING TO STOP IT. A CLEAR INDICATION I WAS ON THE BRAKE. THE FORCE OF THE CAR PULLING AHEAD AGAINST THE BRAKES WAS VERY STRONG AND WAS ONLY STOPPED ONCE I SLAMMED IN THE PARKING GARAGE WALL. AFTER CONTACTING JEEP, I WAS REFERRED TO THE SPECIAL INVESTIGATION UNIT.I MET WITH A SPECIAL INVESTIGATOR AND HE EVALUATED MY VEHICLE AND SENT THE FINDINGS TO JEEP FOR FURTHER EVALUATION. THE INVESTIGATOR DECLINED TO VIEW MY PHOTOS OF THE ACCIDENT SCENE. A FEW WEEKS LATER I WAS NOTIFIED THAT THE FINDINGS SHOWED NOTHING WAS WRONG WITH MY CAR AND THE CASE HAD BEEN CLOSED. I APPEALED BUT WAS ONCE AGAIN DENIED. OTHER OCCURRENCES OF A SIMILAR, BUT LESS DRAMATIC, NATURE OCCURRED WITH THE VEHICLE BOTH BEFORE AND AFTER THE ACCIDENT. I REPORTED SEVERAL OF THESE TO THE DEALER. FINALLY IN MAY I WAS TOLD I HAD A PROBLEM WITH MY TRANSMISSION AND THEY REPROGRAMMED IT. I HAVE NOT HAD ANY OCCURRENCES SINCE. I AM CONVINCED MY CAR HAD/HAS A SERIOUS TRANSMISSION ISSUE THAT POSES A DANGER TO BOTH ME AND THOSE AROUND ME. I HAVE READ NUMEROUS STORIES ONLINE ABOUT PEOPLE EXPERIENCING SIMILAR ISSUES WITH THE TRANSMISSION ON 2014 JEEPS. ...UPDATED 03-10-16 *BF *CN

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WITHOUT WARNING, THE VEHICLE ROLLED OFF FROM A PARK POSITION. AS THE CONTACT'S WIFE ATTEMPTED TO STOP THE VEHICLE, IT RAN OVER HER HIP. THE WOMAN SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FIRE AND MEDICAL SERVICES WERE ON THE SCENE FOLLOWING THE CONTACT'S 911 CALL. A POLICE REPORT WAS FILED. THERE WAS NO DAMAGE TO THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT SOMEONE WOULD COME OUT TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,000. ....UPDATED 10-27-15 *BF *CN

I STARTED MY 2014 JEEP GRAND CHEROKEE AND STEPPED OUTSIDE TO ASSIST MY SON WHO WAS IN THE FRONT PASSENGER SEAT. BEFORE I COULD WALK AROUND, FROM BEHIND, THE JEEP STARTED ROLLING BACKWARDS, PICKING UP SPEED, AND HITTING ANOTHER PARKED SUV. I NEVER UNDERSTOOD WHAT ACTUALLY HAPPENED JUST "ASSUMED" MY SON, ACCIDENTALLY, TOUCHED THE GEARS, BUT WONDERED HOW/WHY WOULD THE JEEP MOVE WITHOUT THE BRAKE EVER BEING DEPRESSED. THEIR WAS REAR DAMAGE TO MY SUV AND REAR/FRONT DAMAGE TO THE OTHER PERSON'S CAR. IT IS NOW BEING PUBLISHED THAT BOTH THE 2014 AND 2015 JEEP GRAND CHEROKEE HAVE HAD NUMEROUS INCIDENTS OF ROLLING ON THEIR OWN--IT NOW EXPLAINS EVERYTHING--MY SUV DID IT. IT WAS NOT PARKED ON A SLOPE, HILL, OR ANY TYPE OF INCLINE--JUST A FLAT SURFACE.

WHILE SITTING IN A LEFT TURN LANE, WAITING FOR THE LIGHT TO TURN GREEN, THE AUTOMATIC TRANSMISSION JUMPED FROM DRIVE TO NEUTRAL ALL ON ITS OWN. WHEN THE LIGHT TURNED GREEN THE VEHICLE WOULD NOT GO FORWARD . IT WAS DIFFICULT GETTING THE TRANSMISSION BACK INTO DRIVE AND THIS CREATED A TRAFFIC HAZARD.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V636000 (ELECTRONIC STABILITY CONTROL) AND 15V461000 (EQUIPMENT); HOWEVER, THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE AND INDICATED THAT IT MAY TAKE LONGER THAN SIX WEEKS. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. ADDITIONALLY, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR WAS SHIFTED INTO PARK AND THE VEHICLE ROLLED APPROXIMATELY TEN FEET BACKWARDS. THE VEHICLE SHIFTED INTO REVERSE INDEPENDENTLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,960.

MY JEEP WAS EXPERIENCING INTERMITTENT ELECTRICAL ISSUES SIMILAR TO THOSE MANY HAVE ALREADY COMPLAINED ABOUT. THE DASHBOARD LIGHTS WOULD SHUT OFF OR ILLUMINATE, ETC. THE ONE DAY IT JUST WOULD NOT START. WE GOT IT JUMPED AND TOOK IT TO AN AUTO PARTS STORE WHERE I WAS TOLD THAT THE ALTERNATOR WAS NOT CHARGING THE BATTERY AT THE APPROPRIATE VOLTAGE AND TO TAKE IT TO THE DEALER. I TOOK IT TO THE DEALER WHO INSPECTED IT AND ENDED UP FIXING THE ALTERNATOR UNDER AN OPEN RECALL. LESS THAN 1 WEEK LATER, THE JEEP WOULD NOT START AGAIN. AFTER GETTING ANOTHER JUMP START AND TAKING IT BACK TO THE DEALER, I WAS TOLD THAT NOTHING WAS WRONG WITH IT. AFTER MY INSISTENCE THEY KEPT IT OVERNIGHT AND SURE ENOUGH THAT NEXT DAY THE CAR WOULD NOT START. THEY THEN TOLD ME IT WAS NOT THE BATTERY OR THE ALTERNATOR BUT REPLACED THE BATTERY ANYWAY, CHARGED ME $212 AS I AM JUST OVER THE WARRANTY PERIOD AND SENT ME ON MY WAY. 4 DAYS LATER, MY JEEP CAR WOULD NOT START AGAIN. I WAS ABLE TO JUMP START THE CAR, BUT IT WOULD DIE WHEN I PUT IT IN DRIVE. ROADSIDE ASSISTANCE TESTED IT FOR ME AND AGAIN TOLD ME THAT THE ALTERNATOR IS NOT CHARGING THE BATTERY TO THE CORRECT LEVEL. I THEN HAD TO HAVE IT TOWED BACK TO DEALER. IT'S AT THE DEALER NOW. FOR THE LAST TWO DAYS I WAS TOLD THAT THEY DON'T KNOW WHAT IS WRONG WITH IT, THEN THEY REPLACED THE ALTERNATOR AGAIN AND IT STILL HAD THE SAME PROBLEM. THEY ARE NOW LOOKING AT THE WIRING AND WANT TO CHARGE ME FOR IT AND THEY CLAIM IT ISN'T RELATED (ALTHOUGH THEY DON'T EVEN KNOW IF THIS IS REALLY THE ISSUE). IT ALL SEEMS VERY RELATED TO ME. DURING THE MONTH OF AUGUST, MY JEEP HAS BEEN AT THE DEALER FOR 9 DAYS SO FAR WITH NO RESOLUTION.

AFTER ENTERING THE FREEWAY, THE CAR AUTONOMOUSLY SHIFTED ITSELF INTO NEUTRAL AND THE ENGINE SHUT OFF. THIS INCIDENT HAS REPEATED ITSELF DOZENS OF TIMES IN VARIOUS DRIVING SITUATIONS SINCE JUNE OF LAST YEAR (2014), JUST AFTER BEGINNING MY LEASE. SOMETIMES, AS IN THIS INSTANCE, I WAS ABLE TO PUSH THE START BUTTON AND THE ENGINE TURNED BACK ON, EVEN WHILE ROLLING IN NEUTRAL AT SPEED. IN MOST INSTANCES, THE CONDITION HAPPENS AS SLOWER SPEEDS (<30MPH) AND I AM UNABLE TO RESTART UNTIL COAST OFF THE ROADWAY, COME TO A COMPLETE STOP, DEPRESS THE BRAKE, SHIFT FROM NEUTRAL INTO PARK, AND THEN RESTART. WHEN THIS HAPPENS IN TRAFFIC I AM HELPLESS AS I ATTEMPT TO COAST TO SAFETY AS SPEEDING CARS RACE AROUND ME ON BOTH SIDES. I HAVE BROUGHT THE CAR TO THE DEALERSHIP(S) AT LEAST A HALF-DOZEN TIMES. ON THE VERY FIRST VISIT, I SAW THAT THE COMPUTER DIAGNOSTIC READOUT SAID, "IMPROBABLE TORQUE CONVERSION". SINCE THAT FIRST TIME, I HAVE NOT SEEN READOUTS AND THEY'VE NOT BEEN SHARED. TWO DIFFERENT DEALERSHIPS HAVE TEST-DRIVEN THE VEHICLE AND CLAIM THAT THEY ARE UNABLE TO RECREATE THE MALFUNCTION. WELL, NEITHER AM I. IT HAPPENS RANDOMLY AND I AM UNABLE TO DELIBERATELY CAUSE IT. NONETHELESS, IT HAPPENS. A CHIEF CONCERN OF MINE IS THE SEEMING LIMITATION OF THE SERVICE TECHNICIANS. UNLESS THE COMPUTER IDENTIFIES A PROBLEM, THEY SEEM TO BE SATISFIED THAT THERE IS NO PROBLEM; THEY HAVE APPARENTLY NO ABILITY TO CONSIDER ANY OTHER FORM OF DIAGNOSTIC CURIOSITY. THEY CLAIM THAT THEY'VE SEARCHED AND FIND NO OTHER INSTANCES OF THIS CONDITION. YET, A CURSORY GOOGLE SEARCH REVEALS THOUSANDS OF SIMILAR INSTANCES WITH THIS MAKE AND MODEL. AT THIS POINT, I ONLY DRIVE THE CAR WHEN THERE ARE NO OTHER PRACTICAL OPTIONS. I DO NOT TAKE MY FAMILY OR PASSENGERS IN THE CAR. I'M RENTING CARS OR UBERING MORE OFTEN. I HAVE REACHED OUT TO CHRYSLER AND HAVE FILED AN ISSUE. NO RESPONSE YET. CRITICAL SAFETY ISSUE!

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. UPON PARKING THE VEHICLE, IT ROLLED BACKWARDS AND THE GEAR WAS SHIFTED INTO DRIVE TO PREVENT A FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.