2014 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK, THE VEHICLE ROLLED AWAY IN REVERSE AND CRASHED INTO A MAILBOX. THE CONTACT SUSTAINED MINOR BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,432.

I PULLED IN TO MY BROTHERS DRIVEWAY THERE WAS SNOW ON THE GROUND. PUT THE CAR IN PARK TURNED IT OFF AND EXITED THE CAR. IT STARTED ROLLING FORWARD SO I JUMPED BACK IN THE CAR AND PUT ON THE BRAKE THEN MOVED IT BACKWARDS A LITTLE AND EXITED THE CAR AGAIN. AGAIN CAR IN PARK AND SHUT OFF. I WALKED IN FRONT OF THE CAR AND FOUND MY BROTHER. ASI WAS WALKING BACK TO THE CAR, IT ROLLED FORWARD AGAIN ABOUT 8 FEET AND HIT MY NEPHEW'S CAR SENDING IT THROUGH THE GARAGE DOOR. THE NEXT DAY I HAS THE CAR TOWED TO THE DEALERSHIP AS I WAS AFRAID TO DRIVE IT. RESULTS FROM THE DEALER WERE NOTHING WRONG. THEY TOLD THE THE CARE HAD WHAT'S CALLED AND OPEN DIFFERENTIAL AND IF THE ON WHEEL SKIDDED THE CAR WOULD ROLL FORWARD. I TOLD THEM I HAD NEVER HEARD OF ANYTHING SO ABSURD AND THEIR COMMENT WAS THAT I NEEDED TO READ THE OWNER'S MANUAL AND MAKE SURE I USE THE PARKING BRAKE. I TALKED WITH THE DEALERSHIP OWNER AND TOLD HIM ABOUT IT. HE ALSO TOLD ME THAT HE HAD NEVER HEARD OF ANYTHING LIKE THIS EITHER. I ASKED THAT HE TALK WITH HIS SALES PEOPLE AND HAVE THEM TELL THEIR BUYERS ANPBOUT THIS. I THEN TALKED WITH A CUSTOMER SERVICE AGENT AT CHRYSLER WHO TOLD ME SHE HAD NEVER HEARD OF SUCH A THING. AS A FOLLOW CHRYSLER SENT A SURVEY TO ME REGARDING THEIR CUSTOMER SERVICE . I RECOUNTED THIS SITUATION AND HAVE HEARD NOTHING. I WILL NEVER PURCHASE ANOTHER JEEP AND IF I COULD CANCEL THE LEASE RIGHT NOW I WOULD DO SO. THIS IS VERY DANGEROUS. I HAD BEEN STANDING IN FRONT OF MY CAR JUST BEFORE IT ROLLED FORWARD. IN ADDITION, MY CAR INSURANCE PREMIUM WAS INCREASED BY $50 PER MONTH BECAUSE OF THIS ACCIDENT?????? WHEN I DID NOTHING TO CREATE THE PROBLEM. THESE VEHICLES SHOULD NOT BE ON THE ROAD WITH DANGERS LIKE THIS. PEOPLE COULD VERY EASILY BE KILLED OR VERY INJURED. I HAVE TOLD NUMEROUS PEOPLE NEVER TO BUY THIS CAR BECAUSE OF ITS DANGER.

ON FRI., 1/16/15 @ 6:20AM - I STOPPED AT THE END OF MY DRIVEWAY, PUT THE VEHICLE IN PARK AND OPENED THE DRIVERS SIDE DOOR AND STEPPED OUT, AS I PUT MY LEFT FOOT ON THE GROUND TO GET OUT THE VEHICLE STARTED TO ROLL BACKWARDS AND THE DOOR CAUGHT ME AND IT DRUG ME DOWN UNDER THE VEHICLE AND ROLLED OVER MY LEFT/RIGHT LEG AND PROCEEDED TO TRAVEL DOWN THE DRIVE AND CROSSED OVER MY NEIGHBORS LAND AND HIT THE SCHOOL BUS ENTRY DOOR/SIDE OF BUS. I WAS SHOUTING TO MY NEIGHBOR TO GET OUT OF THE WAY AS I FEEL INTO THE WOODS IN TREMENDOUS PAIN. MY NEIGHBORS CAME TO MY RESCUE AND CALLED 911 AS THEY THEN CALLED MY HUSBAND (HE WAS ON HIS WAY TO WORK) THE AMBULANCE CAME AND GAVE ME MEDICAL ATTENTION AND TOOK ME TO THE EMERGENCY ROOM. I WENT THROUGH NUMEROUS EXRAYS AND THEN FOLLOW-UP DOCTOR APPOINTMENTS. WOUND CARE WAS NEEDED FOR WEEKS ON MY LEFT HEAL AS THE TIRE BENT MY LEFT FOOT ALMOST IN....HALF.. TO THIS DAY I STILL NEED TO KEEP IT ELEVATED AND HAVE PROBLEMS WITH BOTH ANKLES/FEET/HEALS..

MOVE SHIFTER TO PARK ONLY IT DOESN'T GO INTO PARK WHEN YOU THINK IT DID. IT'S A DANGEROUS SHIFTER. MY BROTHER HAS THE SAME ISSUE WITH HIS. YOU MUST KEEP YOUR FOOT ON THE BRAKE AND MAKE SURE IT IS IN THE DESIRED GEAR. I THOUGHT IT WAS IN PARK, WHEN IT WAS STILL IN GEAR. I GOT OUT OF THE VEHICLE AND IT STARTED TO ROLL BACK ON ME. I QUICKLY JUMPED BACK INTO THE VEHICLE TO STOP IT WITHOUT ACCIDENT, THIS TIME.

TWICE THIS HAS OCCURRED IN WHICH I PARKED THE VEHICLE, SHIFTED IT INTO PARK, LEFT THE VEHICLE THE AND IT ROLLED AWAY. FIRST TIME I WAS ALONE AT A HOTEL PARKING LOT, RAN IN INSIDE AND CAME OUT AND THE VEHICLE WAS GONE. IT HAD ROLLED AWAY ABOUT 150 FT, BUT SUSTAINED NO DAMAGE OR INJURIES. THE 2ND TIME, I WAS AT A GAS STATION, PUT THE JEEP IN PARK, JUMPED OUT AND MY FAMILY WAS WITH AND THE VEHICLE STARTED TO ROLL AWAY, BUT I WAS ABLE TO JUMP IN AND PLACE THE VEHICLE IN PARK A 2ND TIME. THOUGHT IT WAS JUST ME UNTIL I SEEN PREVIOUS COMPLAINTS FOR THE SAME ISSUE WITH THE ELECTRONIC SHIFTERS.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT MENTIONED THAT THE FAILURE PROGRESSED TO THE POINT WHERE THE VEHICLE FAILED TO RESTART WHEN THE FAILURE OCCURRED. IN ADDITION, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER ON SEVERAL OCCASIONS, BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS ALSO SHAKING VIOLENTLY AND THERE WAS A DELAY UPON SHIFTING GEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.

OCTOBER 13, 2014 MY 2014 GR CHER HAS THE MOST DANGEROUS SHIFTER DESIGN I'VE EVER USED IN A MOTOR VEHICLE! THE IGNITION SWITCH DOES NOT KILL THE ENGINE IF THE VEHICLE IS IN GEAR EVEN IF THE VEHICLE IS STOPPED. THE SHIFTER DOES NOT ALWAYS ENTER PARK WHEN OPERATED WHICH CREATES THE POSSIBILITY THAT THE VEHICLE MAY DRIVE OFF WHEN THE DRIVER BELIEVES HE HAS STOPPED IT.. COMBINED WITH THE QUIETNESS OF THE MOTOR, AMBIENT NOISE MAY MAKE IT IMPOSSIBLE TO KNOW THAT THE VEHICLE IS IN GEAR WITH THE MOTOR RUNNING! AFTER PULLING INTO MY GARAGE WITH LANDSCAPERS WORKING IN THE YARD, I THOUGHT I HAD PLACED THE VEHICLE INTO PARK AND HIT THE IGNITION BUTTON TO TURN IT OFF. UNFORTUNATELY, THE SHIFTER KEPT THE CAR ENGAGED IN REVERSE. AND, THE MOTOR DIDN'T TURN OFF! NOT ONLY DID THE ENGINE NOT SHUT OFF, BUT THE VEHICLE BEGAN TO DRIVE BACKWARD AS I EXITED THE DRIVER'S SEAT. FORTUNATELY, I JUMPED BACK INTO THE VEHICLE AND AVOIDED BEING CRUSHED BETWEEN THE OPEN CAR DOOR AND THE GARAGE DOOR FRAME. UNFORTUNATELY, THE CAR BACKED OUT OF THE GARAGE WITH THE DOOR OPEN CAUSING $4,000 DAMAGE TO THE VEHICLE. THIS IS MY 8TH GRAND CHEROKEE (SINCE 1983) AND I AM VERY, VERY UNHAPPY WITH JEEP'S DESIGNERS. THIS NEEDS TO BE FIXED. AND I SHOULD BE MADE WHOLE FOR THE $4,000 BODY WORK!

ON MULTIPLE OCCASIONS OVER THE LIFE OF THE VEHICLE, WHICH IS CURRENTLY AT 21,000 MILES, CONFIDENCE IN KNOWING YOU HAVE SELECTED THE CORRECT GEAR IS VERY LOW. WHEN PUTTING THE CAR IN DRIVE, PARK OR REVERSE, YOU HAVE TO CHECK AT LEAST TWICE THAT YOU ARE IN THE CORRECT GEAR BEFORE TAKING THE FOOT OFF THE BRAKE. THE MOST RECENT INCIDENT WAS IN LATE JUNE 2015, WHEN I WAS TAKING MY DOG TO THE VET FOR AN EMERGENCY. I THOUGHT I PUT THE CAR IN PARK. INDICATIONS SHOWED IT WAS IN PARK. I GOT OUT OF THE CAR AND THE CAR BEGIN TO ROLL BACKWARDS. THE CAR WAS ACTUALLY IN REVERSE. FORTUNATELY, I WAS ABLE TO JUMP BACK IN AND STOP THE CAR BEFORE GETTING HIT BY THE OPEN DOOR, THIS TIME SETTING THE PARKING BRAKE ALSO. SIMILAR INCIDENTS HAVE HAPPENED TO MY SPOUSE AS SHE NOW HAS TO CHECK AT LEAST TWICE THAT THE VEHICLE IS IN ANY CORRECT GEAR. WE DID REPORT THIS TO DEALER BUT WITH LITTLE RESPONSE OTHER THAN LOOKING TO SEE IF THERE WAS A SERVICE BULLETIN. WE CURRENTLY HAVE THREE OUTSTANDING RECALL NOTICES BUT ARE UNABLE TO GET DEALER TO SATISFACTORILY RESPOND BECAUSE THEY DID NOT HAVE PARTS OR DID NOT CALL US BACK TO SET UP SERVICE APPOINTMENT.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN OPENING THE LIFTGATE, IT FAILED TO LATCH INTERMITTENTLY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) EXCEEDED A THE REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V636000 (ELECTRONIC STABILITY CONTROL), AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.