2014 JEEP GRAND CHEROKEE Complaints

THE FRONT ROTORS AND THE REAR ROTORS TURNED BLACK WHILE OPERATING THE VEHICLE UNDER NORMAL HIGHWAY DRIVING CONDITIONS. THE FRONT AND REAR BRAKES PADS ARE NOT WORN WHERE THEY REQUIRED REPLACEMENT. THE ROTORS APPEAR TO BE DEFECTIVE. I SAVED THE ROTORS FOR INSPECTION IF YOU SO DESIRE TO INSPECT THEM. HAVING BEEN A AUTOMOTIVE TECHNICHIAN IN THE PAST AND A MECHANIC ON NYC TAXI CABS I HAVE NEVER WITNESSES THIS KIND OF WEAR AND TEAR ON A ROTOR. HAVING HAD FLEETS OF POLICE VEHICLES I HAVE NEVER SEEN A ROTOR WEAR LIKE THIS EITHER. EVEN POLICE VEHICLES HAVING BEEN IN PURSUITS HAVE NOT WORN OUT LIKE THIS.

ON TWO OCCASIONS WITHIN SEVEN DAYS, MY 2014 JEEP GRAND CHEROKEE ECODIESEL (33,626 MILES CURRENTLY) STALLED WHILE DRIVING AT A HIGH SPEED ON THE HIGHWAY ONCE AT 45 MPH AND THEN AT 60 MPH. BOTH TIMES IT RESTARTED AFTER APPROX. 10-15 MINUTES. BOTH TIMES I TOOK IT DIRECTLY TO THE DEALER. FIRST TIME I WAS ABLE TO DRIVE IT IN AFTER THE RESTART AND THE SECOND TIME I HAD IT TOWED AFTER A HARROWING TIME PULLING OVER AND ALMOST BEING HIT BY THE CAR BEHIND ME. I WAS VERY SHAKEN AND THE STATE TROOPER TOLD ME TO TOW IT FOR MY OWN SAFETY. THE CAR WHEN IT STALLED DID SO WITH ABSOLUTELY NO WARNING. AFTER THE CAR RESTARTED IT HAD A CHECK ENGINE LIGHT ON. BOTH DEALERS TOLD ME THAT THEY COULD NOT DETERMINE ANY ISSUES AS THE CHECK ENGINE LIGHT TOLD THEM NOTHING AND I SHOULD PICK UP MY CAR. I PICKED IT UP THE FIRST TIME THINKING IT WAS A ONE OFF BUT THIS SECOND TIME IT HAS BEEN IN THE DEALER FOR ALMOST A MONTH AND I HAVE OPENED A CASE WITH CHRYSLER. I AM AFRAID FOR MY SAFETY AND MY PASSENGERS SAFETY. THE DEALER REFUSES TO RESEARCH THE ISSUE FURTHER AND CHRYSLER HAS DONE NOTHING OTHER THAN PASSING ON THE SAME MESSAGE FROM THE DEALER TO PICK UP MY CAR. THE DEALER ACTUALLY SAID IF IT HAPPENS AGAIN BRING IT BACK! MY CHRYSLER CASE MANAGER OFFERED ME THREE FREE OIL CHANGES FOR MY INCONVENIENCE ! I HAVE DONE A LOT OF RESEARCH ON THIS ISSUE AND SEE THAT THERE IS A RECALL AND OPEN CLASS ACTION LAWSUIT FOR EARLIER MODELS RELATED TO DEFECTIVE TIPIN. I AM NOT SURE IF THIS IS THE ISSUE OR NOT BUT MY CAR IS NOT SAFE TO DRIVE AND I DON'T KNOW WHAT TO DO OTHER THAN TRADE IT IN AT A HUGE FINANCIAL LOSS.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT 25 MPH, THE VEHICLE SUDDENLY BRAKED WITOUT THE BRAKE PEDAL BEING DEPRESSED. THE BRAKE WARNING INDICATOR FLASHED PRIOR TO THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. UPDATED 8/21/15*CN

I WAS DRIVING TO WORK TODAY AND ALL OF A SUDDEN I SMELLED A BURNING SMELL IN THE FRONT OF MY CAR AND ALL THE LIGHTS LIT UP ON MY DASH AND MY DIGITAL SPEEDOMETER STARTED GOING UP AND DOWN IN SPEED BUT I WAS NOT GOING ANY FASTER OR SLOWER. THIS IS NOT THE FIRST TIME I HAVE SMELLED SOMETHING BURNING IN MY JEEP. I HAD IT IN FOR SERVICE ON 5/515 AND IT WAS THERE UNTIL 6/8/15 FOR THESE SAME KIND OF PROBLEMS. ALL MY DEALERSHIP KEEPS DOING IS FLASHING THE SOFTWARE AND TELLING ME IT IS FIXED. I NO LONGER FEEL SAFE DRIVING MY JEEP GRAND CHEROKEE. I HAVE HAD SO MANY ELECTRICAL PROBLEMS THAT ARE NOT GETTING FIXED. MY TRANSMISSION TAKES SO LONG TO SHIFT GEARS AND SOMETIMES GETS STUCK IN NEUTRAL WHILE I AM DRIVING, MY TIRES CONSTANTLY FEEL LIKE THEY ARE SLIPPING AND I DO NOT FEEL LIKE I HAVE COMPLETE CONTROL OF THE VEHICLE BECAUSE OF IT. I HAVE A SIX YEAR OLD CHILD THAT RIDES IN MY JEEP EVERYDAY AND I DO NOT FEEL SAFE PUTTING THEM IN IT. I HAVE TRIED TO CALL FCA AND THEY REFUSE TO TALK TO ME OR HELP ME WITH A RESOLUTION TO THESE PROBLEMS. I JUST WANT TO FEEL SAFE WHEN I AM DRIVING AND ALSO TO FEEL SAFE PUTTING MY CHILD IN MY VEHICLE AND AT THIS POINT I DO NOT FEEL SAFE IN MY GRAND CHEROKEE ANYMORE AND IT IS A SHAME.

I WAS ON THE I-94 ENTRANCE/EXIT RAMP BETWEEN FULLERTON AVENUE AND WESTERN AVENUE. JUST BEFORE WESTERN AVE: THE LEFT LANE IS INTENDED FOR VEHICLES ENTERING I-94 NORTHBOUND, THE RIGHT LANE IS INTENDED FOR VEHICLES THAT ARE PROCEEDING TO WESTERN AVE. WHEN THE EVEN OCCURRED, THERE WAS A LINE OF VEHICLES STOPPED IN THE LEFT LANE DUE TO TRAFFIC CONGESTION ON I-94. I WAS TRAVELING IN THE RIGHT LANE AND HAD NO CARS DIRECTLY IN FRONT OF ME. AS I BEGAN TO PASS THE LONG LINE OF VEHICLES THAT WERE WAITING TO ENTER ON TO I-94 ON MY LEFT, THE AUTOMATIC BRAKING SYSTEM BEGAN TO CHIME AND BRAKING BEGAN FOR NO REASON. I QUICKLY REACHED DOWN, DISABLED THE ABS FUNCTION, GLANCED IN MY REAR-VIEW MIRROR AND SAW THAT I HAD COME DANGEROUSLY CLOSE TO BEING REAR-ENDED BY ANOTHER VEHICLE. AFTER A FEW WEEKS, I RE-ENABLED THE FEATURE THINKING THAT THE EVENT WAS A FLUKE. I RE-ENABLED IT, BUT HAD A HANDFUL OF INSTANCES WHERE THE BRAKES WOULD BE APPLIED IN SEEMINGLY INAPPROPRIATE SITUATIONS - MOSTLY ALL OF THEM IN DENSE CITY DRIVING. THE VEHICLE NOW HAS 10K MILES ON IT. I HAVE YET TO TAKE IT IN FOR SERVICE ON THIS OR THE MULTITUDE OF FACTORY RECALLS. POSSIBLY RELATED, THERE HAVE BEEN NUMEROUS OCCASIONS WHERE THE PARKING SENSOR CHIMES HAVE GONE OFF WHILE THE VEHICLE WAS MOVING -OR- IN GEAR, BUT STOPPED AT A STOPLIGHT. I OFTEN LEAVE THE FEATURE DISABLED UNTIL I GET READY TO PARK. *TR

I WAS DRIVING TO WORK ON JUNE 9,2015 AND I USED MY TURN SIGNAL TO SWITCH LANES AND ALL OF A SUDDEN THEY WOULD NOT TURN OFF! THE TURN SIGNALS WERE FLASHING BACK AND FORTH BETWEEN LEFT AND RIGHT THE ENTIRE WAY TO WORK. I GOT TO THE PARKING LOT AND I TURNED MY JEEP GRAND CHEROKEE OFF AND I WENT INTO WORK FOR MY 16 HOUR SHIFT THINKNING THEY WOULD GO OFF BY THE TIME I WAS DONE WORKING BUT I WAS WRONG, THEY WERE STILL FLASHING WHEN I STARTED MY JEEP AGAIN! THEY BLINKED FOR ABOUT HALF MY 45 MINUTE DRIVE HOME AND THEN THEY JUST TURNED OFF. THE NEXT DAY I TOOK MY JEEP TO MY LOCAL DEALER AND SHOWED THEM THE VIDEO I TOOK WHILE I WAS SITTING IN THE PARKING LOT OF THEM FLASHING AND TOLD THEM I WANTED IT FIXED BECAUSE IT IS A SAFETY HAZARD AND I PUT MY CHILD IN THIS VEHICLE EVERYDAY AND HAVING THESE KIND OF ELECTRICAL PROBLEMS WERE UNSAFE. WELL THEY CALLED TODAY 6/18/15 AND SAID THEY CANNOT DUPLICATE THE PROBLEM SO THEY CANNOT FIX IT! EVEN THOUGH I HAVE A VIDEO AS PROOF! I AM AFRAID TO PICK UP MY JEEP. I FEEL IT IS UNSAFE FOR THE ROAD AND UNSAFE TO PUT MY CHILD IN BUT THEY COULD REALLY CARE LESS AND SAID I HAVE TO PICK IT UP. I AM NOT LOOKING FORWARD TO PICKING IT UP BECAUSE IT HAS BECOME SUCH A SAFETY HAZARD BUT MY LOCAL JEEP DEALER WILL NOT FIX IT EVEN THOUGH IT IS STILL UNDER MANUFACTURER WARRANTY. UPDATED 8/21/15*CN UPDATED 10/25/2017*CN

I WAS DRIVING APPROXIMATELY 40 MPH ON W. MAPLE RD IN TROY, MI IN THE MIDDLE OF THE AFTERNOON ON FEBRUARY 18, 2015. THERE WAS MINIMAL TRAFFIC ON THE ROAD AND NO ONE IN FRONT OF ME IN MY LANE OR THE LANE NEXT TO ME. SUDDENLY, MY DASH LIT UP TO BRAKE AND THE CAR STARTED BRAKING ON IT'S OWN. IT HAPPENED SO QUICKLY THAT I WASN'T EVEN SURE WHAT IT WAS. IT HAPPENED AGAIN ABOUT A MILE DOWN THE ROAD. AGAIN THE SYSTEM APPLIED THE BRAKES AND THE WARNING WORD BRAKE FLASHED ON MY DASHBOARD WHEN THERE WAS NOTHING NEAR ME. IT HAPPENED QUICKLY AND THEN THE CAR WENT BACK TO NORMAL WITHOUT ME DOING OR CHANGING ANYTHING IN THE CAR. I BROUGHT IT TO THE SUBURBAN CHRYSLER DODGE JEEP RAM DEALERSHIP IN TROY AND THEY SAID THEY WERE NOT ABLE TO RECREATE. NO CODES WERE ACTIVATED IN THE COMPUTER AND THERE WERE NO SERVICE BULLETINS ABOUT IT SO THERE WAS NOTHING THEY COULD DO.. . I TOOK THE CAR HOME AND THE SAME THING HAPPENED AGAIN TO ME FIVE DAYS LATER DRIVING AT APPROXIMATELY THE SAME SPEED. THIS TIME THE DEALERSHIP KEPT THE CAR LONGER, DROVE IT 119 MILES, USED THE MILLER TOOL KIT TO ALIGN THE CAMERA AND STILL FOUND NOTHING WRONG. THE FOLLOWING WEEK, IT HAPPENED AGAIN AND I RETURNED TO THE DEALERSHIP. THIS TIME THEY REPLACED THE FRONT SENSOR AND BUBBLE ALIGNED. THE ONLY THING THAT THE DEALERSHIP FOUND WAS THAT ON ONE OF THE TEST DRIVES THEY COULDN'T GET THE ACC SYSTEM TO WORK AT ALL AND STILL NO REPORTS SHOWED UP ON THE COMPUTER. THE NEXT TEST DRIVE ALL SYSTEMS WERE WORKING, AGAIN NO REPORT ON THE COMPUTER OF THE CHANGE. THE DEALERSHIP STILL COULD NOT DUPLICATE THE PROBLEM BUT THEY THOUGHT THAT THEY FIXED IT.. IN MAY, IT HAPPENED AGAIN. IT OCCURRED WHILE I WAS MERGING ONTO THE EXPRESSWAY TRAVELING AT 63MPH. I RETURNED THE CAR TO THE SAME DEALERSHIP AND AGAIN IT WAS RETURNED TO ME WITHOUT BEING ABLE TO DIAGNOSE OR FIX THE PROBLEM. . .UPDATED 07/21/15 *BF

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE WARNING INDICATORS ILLUMINATED AND THE BRAKES ENGAGED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE. UPDATED 7/29/15*CN

MADE AN APPOINTMENT FOR THE RECALL SINCE I GOT THE RECALL NOTICE. APPOINTMENT CONFIRMATION NUMBER #X03QBQOQ38 WITH NAPLETON CHRYSLER IN KISSIMMEE, FL. THEY VERIFIED THE PART WAS IN. SHOWED UP FOR APPOINTMENT AND AFTER TWO HOURS, I GOT AN OIL CHANGE, TIRE ROTATION SOME UPDATES AND NO SAFETY RECALL. TOTALLY UNACCEPTABLE THAT I HAD TO TAKE A DAY OFF WORK FOR A RECALL I HAVE BEEN WAITING ON SINCE OCTOBER AND IT DID NOT HAPPEN. THESE RECALLS ARE JUST SCAMS TO GET THE OWNER TO HAVE OTHER WORK DONE. I CAN'T BELIEVE A NATIONAL AGENCY IS INVOLVED WITH THIS TYPE OF SCAM. RE: P67/NHTSA 14V-643. ...UPDATED 08-06/15 *BF

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 14V643000 (AIR BAGS, SEAT BELTS). THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 09/03/15 UPDATED 12/10/15 *JS