2014 JEEP GRAND CHEROKEE Complaints

I REALLY NEED YOUR HELP. IN APRIL OF 2014 I BOUGHT A BRAND NEW JEEP GRAND CHEROKEE SUMMIT EDITION FOR $60,000. I WAS THRILLED TO HAVE FINALLY OWNED MY DREAM CAR SINCE 1997! I STARTED HAVING ISSUES WITH THE CAR IN AUGUST... AND WHEN I SAY ISSUES, I DON'T MEAN THE RADIO BLITZING OUT. THE CAR TURNED OFF IN THE MIDDLE OF A 4 WAY INTERSECTION AND WOULDN'T RESTART FOR 3-4 ATTEMPTS!!!! TERRIFIED I TOOK IT TO THE DEALERSHIP WHO SAID IT REGISTERED SOME CHECK ENGINE LIGHT CODES BUT THEY COULDN'T FIND WHY IT DID THAT. THEY TURNED THE LIGHT OFF AND HAD ME PICK THE CAR UP. AFTER REPEATING THE SAME THING, ABOUT 8-10 MORE TIMES THE CAR JUST SHUTTING OFF AND GOING BACK INTO THE SHOP A SECOND AND THIRD TIME THEY NOW SAID OH WE FIGURED OUT WHAT THE PROBLEM WAS AND ITS FIXED. I WAS THRILLED FOR THIS TO BE OVER! A COUPLE WEEKS LATER I WAS DRIVING ON THE FREEWAY GOING 65 MPH WITH NO CARS AROUND ME OR INSIGHT. ALL OF THE SUDDEN THE CAR DASHBOARD SAID BRAKE!!! AND THE CAR APPLIED THE ABS BRAKES AND ABRUPTLY SLOWED THE CAR DOWN TO 40 MPH!!!! I WAS SO SCARED AT THAT POINT, TO TOP IT OFF THE CAR AGAIN SHUT OFF AND THE CHECK ENGINE LIGHT BACK ON. I TOOK THE CAR TO THE DEALERSHIP FOR THE 4TH TIME WHERE THEY NOW HAVE PUT ME IN A RENTAL FOR 40 DAYS. THIS TIME I WAS TOLD MY CAR REGISTERED 57 CODES BUT THEY WERE NOT ABLE TO FIX OR DIAGNOSE THE PROBLEM. I EXPRESSED MY CONCERN WHEN I WAS ASKED TO PICK THE CAR UP. I DON'T FEEL SAFE IN THAT CAR AND I HAVE LOST FAITH IN THAT VEHICLE. I ASKED THAT THEY BUY THE CAR BACK SINCE IT LEGALLY FALLS UNDER THE LEMON LAW AND THEY REFUSED. THEY LEFT ME NO CHOICE BUT TO HIRE A LEMON LAW ATTORNEY. I NOW HAVE LOST FAITH IN JEEP/CHRYSLER FOR THE WAY THEY ARE HANDLING THIS. THEY WOULD RATHER PUT MYSELF AND OTHERS IN HARMS WAY THAN TO DO THE RIGHT THING. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AT WHAT POINT DOES SOMEONE STEP IN AND SAY ENOUGH IS ENOUGH. IN 1 1/2 YEARS MY VEHICLE HAS BEEN IN 12 TIMES. BESIDES THE 7 RECALLS, THERE HAS ALSO BEEN ISSUES WITH THE GAS COVER BROKE, LEATHER SEAT ISSUES, POWER STEERING, SHOCKS, BRAKE BOOT AND REAR CAMERA. IF THAT ISN'T BAD ENOUGH, MANY TIMES THEY ISSUE A RECALL AND DON'T EVEN HAVE THE PARTS AVAILABLE. THE LEMON LAWS ARE SO DEALER AND MANUFACTURE FRIENDLY THAT IT IS VERY DIFFICULT TO QUALIFY. EACH TIME I GO TO THE DEALER IT IS 120 MILES ROUND TRIP. SOMEONE NEEDS TO STEP IN AND REIMBURSE THE CONSUMERS FOR THIS EXPENSIVE MISTAKE THAT JEEP MADE IN MANUFACTURING THESE VEHICLES WHICH HAS BEEN PASSED ON TO THE CONSUMER WHO THOUGHT WE WERE GETTING A RELIABLE PRODUCT. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE ACCELERATED WITH FORCE CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,100.

I TOOK MY CAR IN BY APPOINTMENT TODAY AT 7:30AM TODAY (10/27) TO HELFMAN RIVER OAKS CHRYSLER, DODGE, JEEP, 4807 KIRBY DRIVE, HOUSTON,TX. I TOOK IT IN FOR RECALL P36, SUN VISOR WIRING. THE RECALL LETTER SAYS THE REPAIR CAN BE DONE IN 1.6 HOURS. HOWEVER THE SERVICE ADVISOR TELLS ME AT 7:30AM THAT THE CAR WILL NOT BE READY FOR 2 DAYS. I ASK TO MAKE AN APPOINTMENT FOR A LATER DAY, WHEN THE RECALL CAN BE DONE WITHIN 1 DAY. HE TELLS ME THE RECALL WILL REQUIRE 2 DAYS NO MATTER WHEN I BRING IT IN , AND I CAN'T MAKE AN APPOINTMENT TO HAVE THE RECALL DONE IN ONE DAY. THIS PRACTICE WILL SIMPLY ENCOURAGE PEOPLE TO NOT DO THE RECALL SERVICE. THIS IS A DANGEROUS PRACTICE. WHAT GOOD IS A RECALL LETTER, IF THE DEALER WILL ALWAYS REQUIRE 2 DAYS TO DO THE RECALL SERVICE- EVEN THOUGH THE RECALL LETTER STATES IT SHOULD TAKE 1.6 HOURS, AND THE OWNER IS WILLING TO MAKE AN APPOINTMENT IN THE FUTURE FOR THE RECALL SERVICE. THIS IS EFFECTIVELY DISCOURAGING OWNERS FROM DOING THE SAFETY RECALL. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS UPHILL AND TOWING A RECREATIONAL VEHICLE, THE VEHICLE OVERHEATED. PER THE MANUFACTURER, THE VEHICLE'S MAXIMUM TOWING CAPACITY WEIGHT SHOULD BE 7,200 LBS., BUT THE RECREATIONAL VEHICLE WEIGHED LESS THAN 7,200 LBS. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

ATTEMPTED TO HAVE JEEP/CHRYSLER RECALL P14 (BRAKE BOOSTER) AND P36 (SUNVISOR WIRING) COMPLETED. FAIR OAKS CHANTILLY JEEP CHRYSLER INSPECTED THE VEHICLE BUT STATED THERE WAS A NATION-WIDE SHORTAGE OF PARTS AND THE BRAKE RECALL COULD NOT BE COMPLETED FOR 2-3 MONTHS. AFTER TALKING TO THE CHRYSLER CUSTOMER ASSISTANCE HOTLINE, I WAS ADVISED CHRYSLER DOES NOT HAVE SUFFICIENT PARTS IN STOCK TO HANDLE ALL OF THE BRAKE BOOSTER RECALLS. WHEN ASKED FOR ADDITIONAL DETAILS I WAS TOLD THE REASON BEHIND THE PARTS SHORTAGE WAS "CONFIDENTIAL." I WAS FURTHER ADVISED TO "DRIVE SLOW" AND "AVOID USING THE CAR AS MUCH AS POSSIBLE." THEY CONFIRMED THE WAIT TIME FOR REPLACEMENT PARTS TO "ADDRESS THIS IMPORTANT SAFETY ISSUES" WAS 2-3 MONTHS. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER DEPRESSING THE BRAKE PEDAL IN ORDER TO START THE VEHICLE WITH THE PUSH TO START BUTTON, THE VEHICLE TOOK OFF INDEPENDENTLY AND CRASHED INTO A BRICK WALL. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY WERE TO PERFORM AN INVESTIGATION. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

WHEN COMING TO A SLOW BRAKE, THE BRAKES STUTTER AND PUSH THE CAR FORWARD. ADDITIONALLY, THE VEHICLE SOMETIMES WHEN DRIVING AT HIGHER SPEEDS (SPECIFICALLY ON THE FREEWAY AT ABOUT 60-70MPH) ENGINE REVS HIGH WITHOUT KICKING OVER. FURTHERMORE, WHEN SLOWING IT HAS A HARD TIME KICKING DOWN TO THE NEXT GEAR. TRANSMISSION LIGHT HAS COME ON SEVERAL TIMES AS WELL. WHEN TAKING THE VEHICLE IN FOR SERVICE, THEY ARE UNABLE TO RECOGNIZE ANY PROBLEMS AT ALL AND CAN NOT FIX. *TR

RECALL 14V-391 ISSUED 08/19/2014. THE DEALER SAYS CHRYSLER IS ALLOCATING REPAIR PARTS BASED ON THE NUMBER THAT THE DEALER REPLACES THE PREVIOUS WEEK. THE DEALER STATES THAT THEY HAVE 19 PAGES OF OWNER NAMES ON THEIR LIST OF VEHICLES YET TO BE SERVICED. THE DEALER IS UNABLE TO PREDICT WHEN OUR VEHICLE WILL BE SERVICED, ALTHOUGH IT APPEARS IT WILL BE MORE THAN 3 MONTHS FROM TODAY. ACCORDING TO THE MOPAR OWNERS SITE, PARTS ARE AVAILABLE FOR THIS RECALL. MY COMPLAINT IS AS FOLLOWS: 1. THE DELAY IN PROVING THE REQUIRED PART(S) IS UNACCEPTABLE. 2. THE NHTSA SEEMS TO HAVE NO OVERSIGHT OR REPORTING OUT OF THE IMPLEMENTATION OF RECALLS. THE ABSENCE OF PROGRESS REPORTING CREATES A FALSE IMPRESSION THAT AN ISSUE HAS BEEN ADDRESSED. 3. CHRYSLER IS REMISS IN INFORMING OWNERS THAT PARTS ARE AVAILABLE WHEN SUCH IS UNTRUE, UNLESS CHRYSLER DEFINES AVAILABLE AS MEANING SOME PARTS HAVE BEEN MADE. *TR

RECALL 14V-154 ISSUED 05/16/2014. THE DEALER SAYS CHRYSLER IS ALLOCATING REPAIR PARTS BASED ON THE NUMBER THAT THE DEALER REPLACES THE PREVIOUS WEEK. THE DEALER STATES THAT WE ARE 137 ON THEIR LIST OF VEHICLES YET TO BE SERVICED. ACCORDING TO THE MOPAR OWNERS SITE, PARTS ARE AVAILABLE FOR THIS RECALL. MY COMPLAINT IS AS FOLLOWS: 1. THE DELAY IN PROVING THE REQUIRED PART(S) IS UNACCEPTABLE. 2. THE NHTSA SEEMS TO HAVE NO OVERSIGHT OR REPORTING OUT OF THE IMPLEMENTATION OF RECALLS. THE ABSENCE OF PROGRESS REPORTING CREATES A FALSE IMPRESSION THAT AN ISSUE HAS BEEN ADDRESSED. 3. CHRYSLER IS REMISS IN INFORMING OWNERS THAT PARTS ARE AVAILABLE WHEN SUCH IS UNTRUE, UNLESS CHRYSLER DEFINES AVAILABLE AS MEANING SOME PARTS HAVE BEEN MADE. *TR