2014 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V392000 (SUSPENSION); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

VEHICLE ACCELERATED SUDDENLY, UNINTENTIONALLY, AND DISPROPORTIONATELY TO THROTTLE POSITION, RESULTING IN A HEAD-ON CRASH INTO A WOODEN FENCE. VEHICLE AND FENCE WERE BOTH DAMAGED. *TR

MY COMPLAINT IS WITH CHRYSLER, I CONTACTED MY DEALER OVER A MONTH AGO REGARDING SAFETY RECALL P14, I AM ON THE BOTTOM OF PAGE 2 OF A LIST OF CUSTOMERS WHO HAVE CONTACTED THEM TO GET THIS ISSUE RESOLVED. THE DEALER HAS NO IDEA AS TO WHEN THEY WILL RECEIVE THE PARTS NECESSARY. I CONTACTED CHRYSLER DIRECTLY THIS MORNING AND THEY CANNOT GIVE ME A TIME FRAME OF WHEN PARTS WILL BE DISPERSED TO THE DEALERS EITHER. THIS IS UNACCEPTABLE. I LIVE IN NORTHERN NEW YORK (ALONG CANADIAN BORDER), SUB-FREEZING TEMPERATURES ARE VERY COMMON AND POTENTIALLY WILL BE HERE VERY SOON. CHRYSLER IS DISTRIBUTING TO ALL DEALERSHIPS EQUALLY, BUT MAYBE THEY SHOULD BE TAKING CARE OF THE DEALERSHIPS/CUSTOMERS THAT THIS PROBLEM COULD POTENTIALLY AFFECT (VERY NORTHERN, WHO EXPERIENCE SUB-FREEZING WEATHER). I FEEL THAT IF THIS WAS A PRIORITY TO CHRYSLER, MY VEHICLE WOULD BE FIXED ALREADY. WOULD THEY RATHER HAVE PEOPLE KILLED AND BE FACED WITH MILLIONS OF DOLLARS OF LAWSUITS, THAN GET THIS FIXED? I CONSIDER THIS A HUGE SAFETY VIOLATION AND CHRYSLER SHOULD BE FORCED TO GET THESE PARTS OUT TO DEALERSHIPS IMMEDIATELY. THANK YOU FOR LISTENING AND I HOPE YOU CAN HELP GET THIS RESOLVED VERY SOON. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT ME. THANK YOU. *TR

HAVE HAD TWO RECALL NOTICES ON A BRAKE DEFECT FROM JEEP OVER TWO MONTHS AND PARTS ARE STILL NOT AVAILABLE. WHAT CAN BE DONE ABOUT THIS? *TR

I AM TRYING TO LET SOMEONE KNOW THAT I AM HAVING TROUBLE GETTING A SAFETY RECALL FIXED. I HAVE RECEIVED TWO DIFFERENT SAFETY RECALL NOTICES IN THE MAIL. ONE IN MAY AND ANOTHER IN SEPTEMBER. HAVE CONTACTED DEALERSHIP AND THEY ADVISED ON THE FIRST RECALL I WOULD BE PUT ON A WAITING LIST. ON THE SECOND RECALL I HAVE NOT BEEN ABLE TO EVEN SPEAK WITH ANYONE AS I GET AN ANSWERING SERVICE AND THE DEALERSHIP HAS NOT RETURNED MY CALLS. DO NOT KNOW WHAT I SHOULD DO AT THIS TIME. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES); HOWEVER, THE PARTS NEEDED TO REMEDY THE FAILURE WERE NOT AVAILABLE. AFTER CONTACTING THE DEALER, THE TECHNICIAN VERIFIED THAT THE PARTS WERE NOT AVAILABLE AND THE ESTIMATED TIMEFRAME TO RECEIVE THE PARTS WOULD BE MORE THAN TWO YEARS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

VEHICLE SUDDENLY AND WITHOUT WARNING GOT STUCK IN 4TH GEAR AND WOULDN'T SHIFT INTO A HIGHER OR LOWER GEAR MAKING IT UNABLE TO ACCELERATE AND SAFELY EXIT THE HIGHWAY. I WAS EVENTUALLY ABLE TO GET THE CAR PULLED OVER TO SAFETY AND HAD IT TOWED TO A LOCAL DEALERSHIP. THE DEALER DIAGNOSIS WAS THAT A COOLING LINE POPPED OUT OF THE TRANSMISSION WHICH CAUSED ALL THE FLUID TO DRAIN OUT. *TR

THE VEHICLE, A JEEP GC WITH V6 TURBO DIESEL, JUST DIED WHILE ON THE FREEWAY AND HAD TO BE TOWED. WE TRIED TO START IT ABOUT 10 TIMES OVER THE NEXT 36 HOURS WITHOUT SUCCESS. THEN IT DID START AND DROVE OK FOR ABOUT AN HOUR AND A HALF ON THE HIGHWAY AND THEN DIED IMMEDIATELY WHILE DRIVING 75 MPH. IT WAS TOWED TO A CHRYSLER DEALER WHERE THEY SAID THEY REPLACED THE FUEL PUMP. *TR

I CALLED [XXX] OF MORTON, THE DEALER I PURCHASED THIS JEEP FROM AND WAS TOLD THERE WAS A WAITING LIST FOR THIS RECALL AND THAT THEY WOULD PUT ME ON THEIR LIST AND CALL ME WHEN IT CAME IN TO SET UP AN APPOINTMENT. THEY HAVE NEVER CALLED FOR THIS AND NOW I HAVE ANOTHER RECALL ON THE SUN VISOR WIRING AND AM HESITANT TO TAKE IT BACK TO THE DEALER FOR THIS AS THE OTHER RECALL HAS NEVER BEEN FIXED YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WAS DRIVING IN THE LAST LEG OF MY 1100 MILE TRIP AND WARNING LIGHTS OF MY SEATBELT BEING UNBUCKLED AND AIRBAG MAINTENANCE REQUIRED. DEALERSHIP IN ALABAMA SAID IT WAS THE ORC MOD THAT IS BAD. *TR