2018 JEEP GRAND CHEROKEE Complaints

The radio is delaminating causing defects. Changes radio station randomly. Adjusts heat settings and air conditioning settings without warning. Glue is melting and running down behind radio into storage compartment.

The screen has delaminated and is not functioning, causing the heat, AC, defrost, and other systems to activate, deactivate and malfunction. This is incredibly distracting to the driver and creates unsafe driving issues.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that when the vehicle was started and the panoramic sunroof was opened, glass from the shattered sunroof fell into the cabin of the vehicle. The contact had not observed an object shattering the sunroof. The vehicle was not taken to a dealer or a glass repair shop to be repaired. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000.

While I was driving home from work the headrest deployed and hit me on the back of the head. I thought that I was hit from behind due to how my head jerk forward. When I inspected the headrest to try and reset it back to the normal position but realized that the plasitc clip had snapped off. In searching online I noticed that others were having the same issue. The vehicle did not and currently does not have any warning lights turned on.

I replaced the auxiliary battery, the main battery and the alternator, and my car is still losing power. I think that the voltage regulator that regulates how much power the battery gets is the actual issue. My car was manufactured in October 2017. Why wasn’t it apart of the original recall? I want this fixed. I shouldn’t have had to shell this money out when it’s a manufacturer’s defect.

Crash safety feature in the headrest deployed on its own. Dealer verified the headrest deployed but Jeep is refusing to repair/replace the unit. Jeep has a limited recall on this problem already but says my vehicle doesn't qualify (see attached). Dealer charged $209 for evaluation and wants an additional $290 to repair the headrest.

Jeep would not start. No warning lights. Towed to the mechanic. Mechanic said starter needed to be replaced. Once the starter was replaced the mechanic noted whitish smoke from exhaust when starting the Jeep. Further diagnosis he determined the Jeep needed a head gasket replacement. As other Jeep owners have stated this came with no warning. This is a safety issue in part because the vehicle is unable to start leaving the drivers potentially started in unsafe conditions. Jeep needs to post a recall for this issue. Please advise next steps?

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the contact became aware of an unknown liquid on the ground. The vehicle was taken to the dealer where it was diagnosed. The contact was informed that coolant was leaking into the engine. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000. The VIN was not provided.

Misfiring. Can't seem to get the check engine light off. Vehicle is too new to be having these sorts of issues. Diagnostic reader says 3rd cylinder misfire.

Crankshaft positioning sensor I’m sure my jeep falls into the recall I purchased it in march 24 and as soon as I drove off the lot with it the light came on got home scanned to find the cause and it’s the crankshaft sensor