2014 JEEP GRAND CHEROKEE Complaints

4 CAR PILEUP ON I684 PUTNAM COUNTY NY, IN WHICH OUR VEHICLE WAS 3RD IN LINE, THIS IS HORRIBLE SECTION OF HIGHWAY WERE CONNECTICUT DRIVERS NEED TO MERGE TO THE FAR RIGHT LANE (3 LANE HWY) TO EXIT TOWARDS CONNECTICUT. AS THE TROOPER AND TOW TRUCK DRIVER TOLD ME "THEY PULL VEHICLES OFF THAT SECTION EVERY DAY." THE INCIDENT TOOK PLACE IN THE FAR LEFT LANE (PASSING) THE FIRST VEHICLE (CONNECTICUT LICENSE PLATES) SLAMMED BRAKES TO ATTEMPT TO MERGE TO THE CENTER LANE, 2ND VEHICLE IN LINE ALSO SLAMMED BRAKES TO ATTEMPT TO MISS CAR 1 AND CARS 3 (OUR VEHICLE ) SLAMS INTO CAR 2. THE VEHICLE BEHIND US 4TH IN LINE ALSO MADE CONTACT WITH US WITH VERY VERY LIGHT DAMAGE. VEHICLE 4 WAS THE ONLY VEHICLE THAT DIDN'T NEED TO BE TOWED FROM THE SCENE. OUR JEEP WAS ALMOST AS DIRECT AS A FRONT HIT AS YOU CAN GET JUST SLIGHT MORE TOWARDS THE PASSENGER SIDE. RADIATOR SUPPORT IS PUSHED ALL THE WAY TO THE ENGINE BLOCK, BOTH FRONT FENDERS BUCKLED INTO THE DRIVER AND PASSENGER DOORS WHICH MADE THE FIRE DEPARTS HAVE TO PRY THE DRIVERS DOOR OPEN. WINDSHIELDS IS ALSO CRACKED UNTOP OF MUCH MORE DAMAGE, NO AIR BAGS DEPLOYED AND MY FIANCE (THE DRIVER) WAS BROUGHT BY AMBULANCE TO THE ER AND SUFFERED A BROKEN NOSE BY THE IMPACT CAUSING HER TO SLAM FACE AGAINST THE STEERING WHEEL , AND SOME OTHER BRUISES AND PAIN IN NECK AND BACK AREA. *TR

AT APPROXIMATELY 12:50PM, WHILE DRIVING IN SPORT MODE, GOING UP A HILL, I WAS ACCELERATING NORMALLY AT A REASONABLE PACE AFTER MAKING A RIGHT-HAND TURN. THE ACCELERATION PEDAL AROUND 30 MPH DISENGAGED FROM MY FOOT AND FLOORED ITSELF, AND CONTINUED ACCELERATING. DESPITE PUSHING ON THE BREAK PEDAL REPEATEDLY. I COULD NOT INITIALLY UN-STICK THE ACCELERATOR PEDAL USING MY FOOT. THE ENGINE MADE SOME NOISE AND A WARNING WITH A RED LIGHT APPEARED ON THE INSTRUMENT PANEL: "SERVICE ELECTRONIC THROTTLE". BECAUSE THE BREAKS WERE NOT WORKING I ENGAGED THE GEAR SHIFT TO TURN TO THE VEHICLE FROM S/SPORT MODE BACK TO D/DRIVE MODE. I PRESSED THE BREAK PEDAL AGAIN AND AGAIN, STILL NOTHING. THE JEEP REACHED ABOVE 72-77 MPH+ ON THAT STREET HIGHWAY. I WAS WELL BEYOND CONCERNED FOR MY OWN SAFETY BUT FOR THE SAFETY OF THE INTERSECTION IN WHICH I WAS ABOUT TO APPROACH. FINALLY, I WEDGED MY SHOE IN BETWEEN THE FLOOR AND THE ACCELERATOR PEDAL (WHICH WAS DIFFICULT B/C IT WOULD NOT BUDGE), THE PEDAL FINALLY RELEASED, BUT THERE WAS STILL NO IMMEDIATE REACTION FROM THE ENGINE UNTIL 1-2 COMPLETE SECONDS LATER. I COULD HAVE BEEN SERIOUSLY INJURED, SERIOUSLY HURT OTHERS, OR DIED. *TR

SUDDEN SHUTDOWN OF ECO-DIESEL WITH FUEL STILL PRESENT IN TANK, DEALER IDENTIFIED FAULTY FUEL TANK PUMP. NO REPLACEMENT PART AVAILABLE, NO ESTIMATED TIME FRAME FOR AVAILABLE REPLACEMENT. LESS THAN 3000 MILES ON CAR. JEEP TECH IN DETROIT KNEW OF PROBLEM INDICATING THAT OTHERS HAVE REPORTED SIMILAR EVENTS. JEEP RECOMMENDATION IS KEEP FUEL LEVEL ABOVE 1/2 TANK WITH NO PERMANENT SOLUTION OR FIX AVAILABLE AT THIS TIME. *TR

IN ACCORDANCE WITH A SAFETY RECALL NOTICE I RECEIVED (P14/NHTSA 14V-154), I CONTACTED MY JEEP DEALER, CARL BURGER DODGE CHRYSLER JEEP RAM WORLD, LA MESA, CA, TO SCHEDULE AN APPOINTMENT TO HAVE MY BRAKE BOOSTER EVALUATED AND REPLACED. THE SERVICE DEPARTMENT REPRESENTATIVE CONFIRMED OVER THE PHONE THAT MY VEHICLE WAS AFFECTED BY THE RECALL AND THAT MY VEHICLE'S BRAKE BOOSTER WOULD NEED TO BE REPLACED. SHE TOLD ME THAT MY NAME WOULD BE ADDED TO A WAITING LIST, AND THAT I WOULD BE NOTIFIED WHEN THE DEALERSHIP HAD RECEIVED THE REPLACEMENT PART. I ASKED HER TO ESTIMATE THE WAITING TIME PERIOD. SHE INFORMED ME (1) THAT THERE WERE MORE THAN 260 CUSTOMERS AHEAD OF ME ON THIS WAITING LIST, (2) THAT THE DEALERSHIP HAD ONLY RECEIVED 45 PARTS SO FAR, AND (3) THAT THE DEALERSHIP WAS RECEIVING NEW PARTS AT A RATE OF ONLY FIVE PER WEEK. BY MY ROUGH CALCULATIONS, THIS MEANS THAT I (AND OTHER CUSTOMERS) COULD EXPECT TO WAIT 43+ WEEKS (VIZ., NEARLY ONE YEAR) BEFORE RECEIVING THE REPLACEMENT PART. GIVEN THE GRAVE RISKS ASSOCIATED WITH UNTIMELY REPLACEMENT OF THE BRAKE BOOSTER, AS EXPRESSED IN THE RECALL NOTICE, I FIND THIS TIMEFRAME TO BE ENTIRELY UNACCEPTABLE AND UNREASONABLE. I URGE THE NHTSA TO LOOK INTO THIS MATTER FURTHER. THANK YOU FOR YOUR TIME AND CONSIDERATION. *TR

MESSAGE ON NAV SCREEN SAYS "VEHICLE PHONE REQUIRES SERVICE" DEALER DOES NOT UNDERSTAND THE PROBLEM AND CANNOT REPAIR. IMAGE ON REAR VIEW CAMERA FLICKERS (DEALER CANNOT UNDERSTAND). *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAD A RECALL ON MY BRAKE BOOSTER..WHICH HAVE BEEN CLOSE TO THREE MONTHS AGO. EACH TIME I GET THE ANSWER __YOUR NAME IS STILL ON THE LIST. I DON'T KNOW WHAT THE HOLD-UP IS , BUT IF ITS A HAZARD TO ME OR MY FAMILY I NEED IT FIX... *TR

I WAS DRIVING ON THE HIGHWAY WHERE I SPEND MOST OF MY TIME WHILE IN MY VEHICLE PUTTING OVER 30K MILES ON MY CAR IN ONE YEAR TO GET BACK AND FORTH TO WORK AND WHILE JUMPING ON A MAJOR ROUTE 101A IN NH WHERE CARS DRIVE VERY FAST MY ENGINE SHUTS DOWN AND I CAN NOT DO ANYTHING BUT PUT ON MY HAZARD LIGHTS AND HOPE THE CARS PASSING AT 65MPH DONT HIT ME. THIS HAPPENED AT LEAST 3 - 5 TIMES AFTERWARD AND EVEN A COUPLE OF TIMES AFTER HAVING THE DEALER LOOKING INTO THE VEHICLE AND I HAVE BEEN TOLD IT WAS A SOFTWARE UPDATE BUT THEY ARE UNABLE TO PROVIDE ME WITH THE DETAILS OF WHAT THE SOFTWARE UPDATE IS AND WHAT IT RESOLVES. I HAVE SINCE HAD THE ISSUE AND BROUGHT IT IN FOR SERVICE NUMEROUS TIMES AND I TOLD THE SAME THING OVER AND OVER AND THEY KEEP REINSTALLING MY SOFTWARE AND TELL ME THAT IT'S ALL SET AND I AM NO LONGER SATISFIED NOR FEEL SAFE IN MY VEHICLE THAT I PUT A LOT OF HIGHWAY MILES TO GET BACK AND FORTH TO WORK. PLEASE HELP SINCE NOBODY IS ABLE TO HELP ME AND SINCE I PUT ON SO MANY MILES I AM UNABLE TO BE COVERED BY THE LEMON LAW WITHIN A SHORT PERIOD OF OWNING THE VEHICLE AND ITS VERY FRUSTRATING. *TR

TRYING TO SET CRUISE CONTROL ON 2014 JEEP GRAND CHEROKEE LAREDO, PUSHED THE SET + BUTTON TO SET CRUISE SPEED, BUT WOULD NOT SET. ALSO TRIED TO JUST ACCELERATE USING THE SET + BUTTON AND THIS WOULD ALSO NOT INCREASE CRUISE SPEED. AFTER NUMEROUS TIMES OF PUSHING SET + THE VEHICLE WOULD SPEED UP AT A HIGHER RATE OF SPEED THAN THE ONE OR TWO CLICKS. HAD TO EVENTUALLY QUIT USING CRUISE CONTROL AND IT IS WAS UNREALIABLE. HAVE USED IN PAST W/O INCIDENT. HAD VEHICLE IN FOR ROUTINE MAINTENANCE ON 8/13/2014 AND THIS WAS NOT AN ISSUE ADDRESSED IN ANY RECALLS OR PROGRAM UPDATES.