2014 JEEP GRAND CHEROKEE Complaints

TO WHOM IT MAY CONCERN, I CONTACTED MY DEALER REGARDING THE RECALL P14 AND ACCORDING TO THE DEALER THE WAITING TIME FOR THE NEEDED PARTS FROM CHRYSLER IS ABOUT TWO MONTHS WHICH I DON'T FIND REASONABLE. PLEASE ADVICE IF THERE'S A WAY TO SPEED UP THE PROCESS? *TR

I LEASED MY CAR FROM MAY 9 2013. I HAVE PROBLEMS WITH TAIL GATE (TRUNK ) AND REAR VIEW CAMERA TALL GATE UNEXPECTEDLY OPENING ON THE ROAD AND IMPOSSIBLE TO CLOSE IT. SOME TIMES IMPOSSIBLE TO OPEN TALL GATE. THIS PROBLEM OCCURRED ALREADY FEW TIMES ON ROAD AND ALL MY STAFF FROM TRUNK WAS ON THE ROAD. REAR VIEW CAMERA DOESN'T WORK. SCREEN TURNS BLUE I WAS IN SERVICE 7 TIMES SINCE NOV 07 2013, BUT THEY STILL DID NOT FIX. CHRYSLER OPENED CASE #[XXX] BUT THEY DO NOTHING, ONLY ARE SUGGESTING ME TO GO IN SERVICE AGAIN. USING CAR BECOMES UNSAFE BECAUSE THE TRUNK CAN BE OPENED AT ANY TIME ON ROAD I PAY REGULARLY LEASE AND ALREADY IN DESPAIR THEY DON'T NOT ANSWER TO MY REQUESTS. THANK YOU FOR YOUR HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WAS CONTACTED WHO MADE THE CONTACT AWARE THAT THERE WAS ONLY A LIMITED AMOUNT OF PARTS BEING MADE AVAILABLE TO REPAIR THE DEFECT. THE MANUFACTURER WAS MADE AWARE OF THE PROLONGED WAIT TIME. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE HAD NOT EXHIBITED THE FAILURE.

RECEIVED A RECALL NOTICE P14 / NHTSA 14V-154 WHEN ARRIVED AT DEALER WAS TOLD UNABLE TO REPAIR DUE TO CHRYSLER HAD DEALER RETURN REPAIR PARTS? TOLD TO TRY CALLING IN AUG. 2014. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE BECAME INVOLVED IN A CRASH WITH A DEER. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE CONTACT HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE BRAKE FAILURE THAT WAS DESCRIBED IN THE RECALL WAS THE FAILURE THAT SHE EXPERIENCED, WHICH SHE BELIEVED WAS THE CAUSE OF THE CRASH. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

ON A RECENT LONG TRIP (500 MILES EACH WAY) A COMPUTER MALFUNCTION POPPED UP WHILE DRIVING. THE VEHICLE'S PHONE CALLED FOR SERVICE, FOLLOWED BY THE AIRBAG LIGHT AND SEAT BELT INDICATOR WENT OFF. I PULLED INTO A JEEP DEALER RIGHT BEFORE CLOSING AND THE TOLD ME THE ISSUE WAS IN THE AIRBAG CONTROL MODULE SOMEWHERE BUT IT COULDN'T BE FIXED EASILY AND THAT THE PARTS WERE ON BACK-ORDER. THE CAR IS DRIVE-ABLE BUT THE AIRBAG SYSTEM IS INOPERATIVE. I HAVE SINCE SPOKEN TO THE DEALER IN MY HOME-STATE AND CONFIRMED THIS IS A COMMON PROBLEM POPPING UP ON THE 2014 MODEL YEAR GRAND CHEROKEE AND THAT EVEN REPLACING THE MODULE WAS A GUESS AT BEST AS TO WHAT THE PROBLEM WAS. SO LONG STORY SHORT I HAVE A BRAND NEW VEHICLE WITH LESS THAN 10,000 MILES WITH A MALFUNCTIONING/INOPERATIVE AIRBAG SYSTEM THAT THE DEALERSHIP SAYS MAY OR MAY NOT BE FIXABLE. *TR

I RECEIVED A MANUFACTURE RECALL LETTER, WHEN I CONTACTED THE DEALERSHIP TO SCHEDULE THE APPOINTMENT, THE JEEP DEALERSHIP TOLD ME THEY HAD NOT HEARD OF ANY RECALL AND HAD NO REPAIR PARTS FOR THE BRAKES. HE THEN SUGGESTED I TRY BACK IN THREE WEEKS AND SEE IF THEY HEAR ANYTHING BY THAT TIME, BUT HE ADDED, WITH ALL THE PHONE CALLS HE'S HAD TODAY, HE DID NOT KNOW IF THE COMPANY HAD ENOUGH PARTS TO COVER ALL THE VEHICLES. WHAT AM I SUPPOSE TO DO WITH MY VEHICLE? I ATTEMPTED TO CONTACT THE NUMBER FOR THE JEEP RECALL LISTED ON THE RECALL LETTER, BUT ALL I GET IS A RECORDING STATING ALL LINES ARE BUSY. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER AND THE MANUFACTURER WERE BOTH MADE AWARE OF THE DELAY. THE DEALER STATED THE PARTS WOULD NOT BE AVAILABLE UNTIL JULY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WE PURCHASED JEEP ON APRIL 27TH, WE LOVE IT THEN FEW DAYS LATER, THE DRIVER CV AXLE WENT OFF AND SPILLED THE GREASE OVER WHEEL... TOOK IT TO DEALERSHIP AND WAITED FOR WHOLE ONE WEEK TO REPLACE THE DRIVER'S... SO, I ASKED THEM TO REPLACE BOTH FOR ONCE BUT THEY SAID NO. SO OTHER ONE WEEK LATER, PASSENGER SIDE WENT OUT... TOOK 2 DAYS. ONLY 650 MILES THAT TIME. SO, AT 950 MILES, WE SAW SOME SMOKE COMING OUT FROM INTERIOR TRUNK. IT TURNED OUT THAT THE BULB TOUCHES THE INTERIOR TRUNK COVER AND IT CURRENT GOT A HOLE WITH PLASTIC BURNT. ALL UNDER 1K MILE?!? SO, WE CONTACTED CHRYSLER CARE LAST FRIDAY AND HEAR NOTHING FROM THEM.... *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT THE REMEDY PART WOULD NOT BE AVAILABLE UNTIL JULY OF 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.