2014 JEEP GRAND CHEROKEE Complaints

TL-THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH. THE TOUCH SCREEN CLIMATE CONTROL THERMOSTAT BECAME INOPERABLE. THE VEHICLE ENGINE LIGHT INDICATOR ILLUMINATED ALSO. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE HAD BEEN TAKEN TO A DEALER. THE MECHANIC DIAGNOSE THAT THE SOFT WEAR, HARDWARE MODULES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 9,600.LJ

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS UNSURE OF WHAT THE EXACT DIAGNOSIS WAS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND INFORMED HER THAT THE VEHICLE WAS NOT LISTED UNDER RECALL NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 600.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER REPAIRS WERE PERFORMED ON THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) ALL OF THE WARNING LIGHTS ILLUMINATED AND THE SPEEDOMETER FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 14,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHIFTED INTO DRIVE INDEPENDENTLY AND THERE WAS A SUDDEN ACCELERATION; AS A RESULT THE VEHICLE CRASHED INTO A BARN. THE CONTACT MENTIONED THE CRASH STOPPED THE VEHICLE FROM ACCELERATING; HOWEVER, THE WHEELS CONTINUED TO SPIN. A POLICE REPORT WAS FILED BUT THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 13,000.

THE WAY THE STEERING WHEEL ON THE NEW JEEP IS DESIGNED, WHEN YOU GO TO MAKE A TURN, ITEMS ON YOUR SLEEVES (ZIPPERS, BUTTONS, OR BRACELETS) CAN GET WEDGED IN BETWEEN THE PAD THAT COVERS THE HORN AREA OF THE STEERING WHEEL AND THE WHEEL IT SELF. ONCE THIS HAPPENS, THE OBJECT GETS LODGED INTO PLACE AND YOU CANNOT REMOVE IT, AND YOU ALSO CANNOT PROPERLY STEER THE VEHICLE. THE ONLY RECOURSE IS TO COME TO A COMPLETE STOP AND WORK THE ITEM LOOSE. LUCKILY THIS HAS NOT HAPPENED WHILE WE WERE TRAVELING AT HIGH SPEEDS OR IT WOULD HAVE SURELY CAUSED AN ACCIDENT. THEY SAY A PICTURE IS WORTH A 1000 WORDS. I HAVE PHOTOS TO SUBMIT IF IT WOULD DEMONSTRATE THE ISSUE MORE CLEARLY. *TR

CHECK ENGINE LIGHT CAME ON. AFTER SHUTTING VEHICLE DOWN FOR A COUPLE HRS CHECK ENGINE LIGHT WAS OFF BUT HORN WOULD RANDOMLY GO OFF EVERY 15MINS. I HAD TO PULL THE FUSE TO STOP IT. I THEN NOTICED THE DASH WAS STAYING ON AND FLICKERING WHEN THE VEHICLE WAS SHUT OFF. 2DAYS LATER BATTERY WAS DEAD. SO FAR CHRYSLER HAS AUTHORIZED A FLASH ON THE INSTRUMENT CLUSTER BOARD WHICH DID NOT WORK. THE PART NEEDED IS ON BACK ORDER AND WONT BE AVAILABLE FOR A MONTH. THEY REFUSE TO GIVE OUT AN ACCEPTABLE LOANER AND TOLD ME I CAN TAKE MY CHANCES AND DRIVE MY VEHICLE. *TR

I AM CURRENTLY LEASING A 2014 JEEP GRAND CHEROKEE - THE LEASE STARTED IN MAY 2013. SINCE DRIVING THE CAR OFF THE LOT I HAVE HAD CONSTANT PROBLEMS WITH THE RADIO/NAVIGATION/BLUETOOTH AND BACK-UP CAMERA - NONE OF THEM WORK 90% OF THE TIME. THE CAR OFTEN WONT TURN OFF EVEN AFTER TURNING IT OFF (IE RADIO WONT GO OFF HEADLIGHTS WONT TURN OFF). I HAVE TAKEN THE CAR IN TWICE FOR REPAIRS AND THE PROBLEMS ARE NO BETTER. I HAVE 2 OTHER FRIENDS WITH THE EXACT SAME CAR AND THE EXACT SAME PROBLEMS. *TR

BOTTOM LINE: BATTERY WAS SITTING IN A POOL OF WATER 4 INCHES AWAY FROM THE NEG/POS BATTERY TERMINAL. POTENTIAL ELECTRICAL FIRE ? A NEWLY ACQUIRED 2014 JEEP LAREDO WITH LESS THAN 1000 DRIVEN MILES FROM THE DATE OF DELIVERY. WE WERE HEARING A WATER SLOSHING SOUND THAT WAS PROFOUND UPON STARTING FROM A DEAD STOP AND THEN COMING TO A STOP SIGN. ONCE THE VEHICLE WAS STOPPED FLUID WAS HEARD SLOSHING AROUND SIMILAR TO A COOLER OF ICE WATER. AFTER DOING AN INTERNET SEARCH THERE WERE SIMILAR PROBLEMS FOUND WITH THIS VEHICLE IN THE PAST. SINCE THIS WAS A BRAND NEW VEHICLE, I TOOK IT TO THE DEALER AS I WANTED TO KNOW IF THIS WAS SAFE TO DRIVE. THE SERVICE DEALER OF COURSE SAID HE NEVER HEARD OF THIS AND THAT I WOULD HAVE TO MAKE AN APPOINTMENT. "I WILL NOT LEAVE UNTIL SOMEONE EITHER DRIVES THIS CAR OR LOOKS AT IT AND SAY IT IS SAFE". THE COUNTER GUY WAS ANNOYED AT MY REQUEST AND HE WENT AND GOT HIS CHIEF SERVICE MANAGER. TO MY SURPRISE THE SERVICE MANAGER SAID TO ME AS HE WAS WALKING FROM ACROSS THE SERVICE BAY THAT HE KNEW EXACTLY WHAT THE PROBLEM WAS. WE WALKED TO THE VEHICLE AND HE OPENED THE PASSENGER DOOR AND MOVED THE PASSENGER SEAT ALL THE WAY FORWARD. THEN HE OPENED THE REAR PASSENGER SIDE DOOR, TOOK OUT THE FLOOR MATS AND OPENED THE BATTERY COMPARTMENT THAT IS LOCATED "INSIDE" THE VEHICLE UNDER THE PASSENGER SEAT. THERE WAS WATER POOLED AROUND THE BATTERY AND 4 INCHES FROM REACHING THE + AND - TERMINALS. THE SERVICE MANAGER WENT UNDER THE VEHICLE AND REMOVED THE PLASTIC PLUG THE SIZE OF A QUARTER. WATER GUSHED OUT OF THE DRAIN PLUG FOR AT LEAST 5 MIN THEN IT TURNED INTO A TRICKLE. THE SERVICE MANAGER SCHEDULE THE VEHICLE TO BE FIXED BY A COMPANY THAT DEALS WITH WATER LEAKS. MY COMPLAINT IS THAT THIS POSED AN POTENTIAL DISASTER FROM AN ELECTRICAL SHORT CAUSED BY WATER POOLING. NOW IS THERE GOING TO BE A MOLD PROBLEM IN THE FUTURE? *TR

JANUARY 13, 2013 CHRYSLER GROUP LLC. CUSTOMER CENTER P.O. BOX 21-8004 AUBURN HILLS, MI 48321 RE: CASE# [XXX] TO WHOM IT MAY CONCERN; BELOW, YOU WILL FIND A BRIEF SYNOPSIS OF MY PREVIOUS AND CURRENT ISSUES WITH MY NEW 2014 GRAND JEEP CHEROKEE; UPON IMMEDIATELY RECEIVING MY 2014 JEEP CHEROKEE, I NOTICED THAT MY VEHICLE DID NOT DRIVE SMOOTHLY AND I HAD TO PUSH HARD ON THE ACCELERATOR PEDAL BECAUSE MY RPMS AND MPH DROPPED VERY FAST AND I WAS IN TRAFFIC. AFTER MY CHEROKEE LOSS POWER AND I BEGAN TO DRIFT, AND AFTER COMING TO A COMPLETE STOP, I STARTED MY SUV UP AGAIN AND I HAD NO INSTRUMENT PANEL. EVERYTHING WAS BLACK. THE PERFORMANCE OF THE VEHICLE DETERIORATED TO A POINT WHERE A PROBLEM WAS EVIDENT. FREQUENTLY, NOT ALL THE TIME, THE VEHICLE WAS VERY SLUGGISH TO ACCELERATE AND OCCASIONALLY NOT RESPONDING TO THE GAS PEDAL, FOR APPROXIMATELY FIVE-TEN SECONDS AS THE RPM'S WENT DOWN. IT FELT AS THE THOUGH, I WAS FORCING THE GAS BY PRESSING ON THE ACCELERATOR PEDAL HARD. IT APPEAR THAT THE GAS WAS BLOCKED FROM FLOWING BECAUSE I HAD TO PRESS VERY HARD TO GET SOME GAS TO MY SUV OR THE VEHICLE WAS STUCK IN A LOW GEAR AND NOT UP-SHIFTING. MY SUV ONLY HAVE 893 MILES ON IT. I CALLED THE DEALER SPORT DURST AND THEY INFORMED ME TO CALL CHRYSLER TO REPORT THE ISSUE. THEY WERE VERY RUDE ESPECIALLY [XXX] THE GENERAL MANAGER. UNDER THE NORTH CAROLINA LAW, I AM REQUESTING A KNEW 2014 JEEP CHEROKEE WITH THE SAME OPTIONS AND OR REFUND OF MY DOWNPAYMENT. I JUST WOULD LIKE TO ADD THAT THE DEALERSHIP THAT I PURCHASED MY VEHICLE FROM ARE VERY RUDE AND UNPROFESSIONAL TOWARDS THEIR BLACK CUSTOMERS AND I WILL NEVER PURCHASE ANOTHER VEHICLE NOR WILL I EVER HAVE MY VEHICLE SERVICED BY THAT DEALERSHIP. I LOOK FORWARD TO WORKING WITH YOU TO RESOLVE THIS ISSUE ASAP! CC: NC ATTORNEY GENERAL CONSUMER AFFAIRS OFFICE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE NOT BEEN ABLE TO RESOLVE A SAFETY RECALL ON MY 2014 JEEP GRAND CHEROKEE. I MADE AN APPOINTMENT A WEEK IN ADVANCE FOR A 2-HOUR REPAIR (AS STATED IN THE NHTSA NOTICE) AND, SINCE THE VEHICLE WAS IN THE DEALER, TO CHECK ON ANOTHER ISSUE I NOTICED ON THE ABNORMAL BEHAVIOR OF THE AIR SUSPENSION. HOWEVER, 5 DAYS LATER I AM STILL WITHOUT MY MEANS OF TRANSPORTATION. AMAZINGLY, I HAVE BEEN CALLING SINCE LAST SATURDAY AND HAVE NOT BEEN ABLE TO TALK TO THE SERVICE MANAGER OR MY SERVICE TECH. THE TECH SPECIALIST DO NOT REPLAY TO MY MESSAGES.THE ONLY PERSON THAT DISCUSSES THE STATUS OF MY VEHICLE IS THE SERVICE DEPARTMENT RECEPTIONIST, WHICH TODAY STATED THAT THE VEHICLE IS STILL UNDER "EVALUATION". I HAVE SINCE REQUESTED THE RECEPTIONIST TO ONLY FOCUS THE REPAIR ON THE SAFETY RECALL. I HAVE REPEATED SEVERAL TIMES TO JUST HANDLE THE SAFETY RECALL. HOWEVER, MY VEHICLE HAS NOT BEEN REPAIRED. I DON'T BELIEVE IT WAS NHTSA'S INTENTION TO BE WITHOUT MY MEANS OF TRANSPORTATION FOR A WEEK. THE SAFETY RECALL NOTICE TALKS ABOUT HOURS AND MAYBE A LITTLE MORE, BUT 5 DAYS IS TOTALLY DIFFERENT STORY. I WOULD APPRECIATE ANY HELP OR GUIDANCE YOU CAN PROVIDE TO GET MY CAR BACK. I AM EVEN WILLING TO JUST COORDINATE WITH ANOTHER DEALER TO GET THE RECALL WORK PERFORMED AT ANOTHER TIME. I CAN'T BE WITHOUT MY VEHICLE ANYMORE. I TALK TO CHRYSLER AND THEY STATED THAT THE ONLY ONE THAT CAN HELP ME IS THE DEALER, BUT THEY ARE NOT RESPONSIVE. PLEASE HELP. THE DEALER INFORMATION IS AS FOLLOWS: FLAGSHIP DEALER BAYAMON, PR 787-620-5876 OR 787-620-5877 MY CONTACT INFORMATION IS: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR