2014 JEEP GRAND CHEROKEE Complaints

IN FEB. 2013 I PURCHASED A 2013 GRAND JEEP TRAIL HAWK EDITION, IN SPAN OF 3 TO 4 MONTHS THE JEEP WAS IN THE SERVICE DEPARTMENT 6 TIMES TRYING TO FIX ISSUES. JEEP WAS UNABLE TO COMPLETELY FIX THE PROBLEMS TO MY SATISFACTION, I WAS GIVEN INCENTIVE TO TRADE IN FOR A 2014 GRAND JEEP CHEROKEE LIMITED EDITION, WHICH WAS RUNNING GREAT UNTIL THIS PAST THURSDAY. ON THURSDAY I STARTED MY JEEP IT BARELY WOULD IDLE, I PROCEEDED TO GET ON THE INTERSTATE WHICH IS WHEN THE VEHICLE STARTED JUMPING UP AND DOWN LIKE I WAS GOING OFF ROAD. IT WOULD SUDDENLY CHANGE TO NEUTRAL WITHOUT ME DOING ANYTHING, IT KEPT MISSING GEARS AND BARELY RUNNING. I WAS BARELY ABLE TO GET OFF THE EXIT. WHEN I GOT OFF THE EXIT IT WOULD BARELY IDLE AND AGAIN SHIFTED TO NEUTRAL WITHOUT ME DOING ANYTHING. EVENTUALLY I SAFELY MADE IT OFF THE EXIT AND INTO A PARKING LOT WHERE I GOT IT TOWED. THE TOW TRUCK DRIVER COULD BARELY PULL IT UP ON THE TRAILER. WHEN IT WAS PLACED ON THE TRAILER IT WOULDN'T STAY IN PARK, IT KEPT TRYING TO SHIFT OUT OF GEAR. THERE NEEDS TO BE SOME TYPE OF INVESTIGATION IN THE GRAND JEEP CHEROKEE MODELS AND HOW THEY ARE PASSING INSPECTIONS THROUGH PRODUCTION LINE BECAUSE OBVIOUSLY FOR A CONSUMER TO GET TWO DEFECTIVE VEHICLES IN 7 MONTHS IS UNACCEPTABLE AND UNBELIEVABLE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE WOULD AUTOMATICALLY SHIFT GEARS AND THE CHECK ENGINE WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS TOWED TO A DEALER WHERE UNKNOWN REPAIRS WERE MADE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 5,000.

I STARTED MY CAR AND THE ENTIRE INSTRUMENT CLUSTER WOULD NOT DISPLAY ON THE SCREEN. I COULD PUT THE CAR IN GEAR AND DRIVE IT, BUT THERE WAS NO SPEEDOMETER ETC. I TURNED THE CAR OFF AND ON, BUT THE PROBLEM PERSISTED FOR ABOUT AN HOUR, WHEN THE DISPLAY SUDDENLY BEGAN TO WORK.

THE VEHICLE HAS BEEN GIVING ME TROUBLE WITH LOTS OF NECESSITIES LIKE AIR CONDITIONING SHUTTING OFF AND FRONTS LIGHT TURN OFF ON THEIR OWN. ON FRIDAY, SEPTEMBER 6TH 2013, I WAS DRIVING TO THE DEALERSHIP TO GET THINGS FIXED BUT WHILE I WAS ON MY WAY THERE DRIVING, THE STEERING WHEEL JUST LOCKED AND THE VEHICLE WONT RESPOND AND IT WAS RUNNING, IT SWITCHED TO NEUTRO THEN PARK ON ITS OWN AND STEERING WHEEL LOCKED AND BRAKES ARE HEAVY! MIRACULOUSLY AND THANKS GOD, I WAS NOT INJURED AND THE VEHICLE NOT DAMAGED! I WAS IN BIG SHOCK AND STRESS! I HAVE NEVER EXPERIENCED SOMETHING LIKE THAT, IT NEARLY COULD HAVE BEEN KILLED ME OR HIT SOMETHING OR SOMEBODY OR CAUSING DAMAGE! I WENT TO THE DEALERSHIP AND SPOKE TO ONE OF THE SERVICE CENTER MANAGER AND EXPLAINED WHAT HAPPENED, THEY TESTED THE VEHICLE AND IT THE MANAGER TOLD ME, THIS VEHICLE HAS LOTS OF ISSUES NEED TO BE FIXED! I TOLD THEM, THIS VEHICLE NEARLY GOT ME KILLED OR INJURED OR SOME DAMAGE COULD HAVE BEEN HAPPENED! THEY GAVE ME A CHEAP RENTAL CAR AND REFER ME TO TALK DIRECTLY TO THE COMPANY PRODUCED THE VEHICLE! I CALLED ON FRIDAY AND THEY GAVE ME A CASE NUMBER AND TOLD ME YOUR CASE WILL BE ASSIGNED TO A MANAGER WHOM WILL CONTACT YOU! I HAVE TRYING SINCE THEN TO GET A HOLD OF ANYBODY TO HELP! BUT SEEMS NOBODY SEEMS TO BE TAKING THIS SERIOUSLY! AND I WOULD JUST WONDER, WHAT IF YOU ARE IN THE VEHICLE WITH KIDS OR SOMEBODY OF YOUR FAMILY MEMBERS OR FRIENDS! WOULD YOU GUYS TAKE IT SERIOUSLY IF SOMETHING BAD COULD HAVE BEEN HAPPENED TO ME OR OTHERS!? I AM REALLY SCARED TO DRIVE THIS VEHICLE ! ITS A VERY SERIOUS MATTER, I JUST THINK ABOUT IT AND SAY: WHAT IF SOMETHING BAD HAPPEN TO ME OR A DAMAGE HAS BEEN DONE TO OTHERS!? I AM VERY STRESSED AND DEPRESSED ABOUT IT, AND MOST IMPORTANTLY SCARED TO DRIVE THIS VEHICLE OR TRUSTING THAT CAR DEALERSHIP! I CAN'T DRIVE THIS VEHICLE AFTER THIS EXPERIENCE AND I NEED HELP! *TR

SIMILAR TO NHTSA IDS#: 10533622 AND 10533524. OCCURRENCE: 5 TIMES TO DATE FREQUENCY: RANDOMLY SPEED: LESS THAN OR EQUAL TO 50 MPH EACH TIME ADAPTIVE CRUISE CONTROL: ALWAYS OFF, NEVER ON VEHICLE MILEAGE: ~ 3,200 THE CAR RANDOMLY APPLIES THE BRAKES EVEN THOUGH THERE ARE NO OBJECTS IN THE ROAD (FRONT, REAR OR SIDES) AND NO PENDING ACCIDENT. OUT OF THE FIVE TIMES, TWO OF THOSE TIMES SO HARD THAT THE ANTI-LOCK BRAKES ACTIVATED. THIS IS VERY DANGEROUS AND CAN CAUSE AN ACCIDENT. TO DATE NO ACCIDENTS, BECAUSE NO CARS HAVE BEEN AROUND WHEN THIS HAPPENS. I HAVE A FAMILY AND AM AFRAID TO CONTINUE TO DRIVE OR LET THEM DRIVE THIS VEHICLE. IT HAS BEEN TO THE DEALER ONCE FOR THIS ISSUE AND WILL NOW GO IN A SECOND TIME BECAUSE THE ISSUE WAS NOT RESOLVED. THE NTSB SHOULD REALLY LOOK INTO THIS ISSUE WITH CHRYSLER AND EITHER ISSUE A RECALL OR AT A MINIMUM ISSUE A TSB. *TR

WHEN I DROVE THE CAR AT AROUND 60 MPH THE STEERING WHEEL SHAKES SIDE TO SIDE AGGRESSIVELY. THE DEALERSHIP CHANGED TWO DRIVE SHAFTS AND CHECKED THE BALANCE OF THE TIRES. AFTER ALL THAT IT STILL SHAKES THE DEALERSHIP SAID IT JUST HOW THE JEEP RIDES NO CAR OR TRUCK I'VE DROVE EVER DID THAT. I THINK ITS A SAFETY DEFECT IN THE STEERING AT HIGH SPEEDS AND ALL I DRIVE IS EXPRESSWAY DRIVING. A NEW VEHICLE SHOULDN'T DRIVE LIKE THIS. *TR

UPON STARTING MY 2014 JEEP GRAND CHEROKEE OVERLAND, ALL OF THE WARNING LIGHTS CAME ON AND REMAINED ON. THIS INCLUDED, BUT WAS NOT LIMITED TO: AIRBAGS, ELECTRONIC STABILITY CONTROL, ABS BRAKE SYSTEM,CHECK ENGINE LIGHT, AND OTHERS. THE MESSAGES IN THE DASHBOARD INFORMATION SCREEN INDICATED VARIOUS FAILURES AND THE NEED TO SERVICE IMMEDIATELY. THE REAR BACKUP CAMERA ALSO BECAME NON FUNCTIONING. AFTER SHUTTING DOWN THE VEHICLE, WAITING SEVERAL MINUTES AND THEN RESTARTING, THE PROBLEMS CONTINUED. OUT OF SAFETY CONCERNS, I CALLED THE NEAREST JEEP DEALER AND WAS ADVISED THEY "HAD NEVER HEARD OF THIS" AND IF I WANTED SERVICE THAT I WOULD HAVE TO LEAVE THE VEHICLE THERE SINCE THEY DO NOT MAKE APPOINTMENTS. THE LIGHTS WENT OUT UPON RESTARTING AGAIN, HOWEVER I AM VERY TENTATIVE ABOUT DRIVING IT, AS I DO NOT KNOW IF THESE IMPORTANT SAFETY SYSTEMS AND/OR WARNINGS HAVE FAILED. THIS IS POTENTIALLY EXTREMELY DANGEROUS AND TOTALLY INEXCUSABLE IN A $47,000 VEHICLE WHICH IS LESS THAN 6 MONTHS OLD. THE NAVIGATION SYSTEM AND RADIO HAVE NOT WORKED PROPERLY SINCE I PURCHASED THE JEEP. UPON CALLING JEEP, AND PROVIDING MY VIN #, I WAS ADVISED THAT IT NEEDED A "RADIO ENHANCEMENT". LOOKING ONLINE, THERE ARE MANY COMPLAINTS OF THIS ELECTRICAL SAFETY ISSUE, AND YET TWO LOCAL DEALERS HAVE NEVER HEARD OF IT ? THERE ALSO DOESN'T APPEAR TO BE ANY APPARENT "FIX" AT THIS TIME. HOPEFULLY THE NHTSA CAN LOOK INTO THIS POTENTIALLY DANGEROUS PROBLEM. *TR

FIRST INSTANCE: AT VEHICLE STARTUP, ELECTRONIC GAUGE CLUSTER IMMEDIATELY POSTED "SERVICE IMMEDIATELY" WARNINGS FOR ABS, AIR BAGS, 4X4 SUSPENSION, PARKSENSE, AMONG OTHERS. SPEEDOMETER WAS NOT OPERATIONAL. UNSURE IF BLIND SPOT MONITORING WAS OPERATIONAL. CHECK ENGINE LIGHT REMAINED ON. TURNING OFF IGNITION, OPENING DOORS, AND WAITING SEVERAL MINUTES DID NOT CLEAR THE ISSUE. AFTER WAITING OVERNIGHT, EVERYTHING WAS OPERABLE. AT FIRST SERVICE VISIT, DEALER RECONFIGURED PCM PER CHRYSLER AND RETURNED VEHICLE. SECOND INSTANCE: APPROXIMATELY TWO WEEKS LATER, THE ABOVE ISSUE RECURRED. WE COULD NOT MAKE IT TO THE DEALER AND HAD TO DRIVE THE VEHICLE IN THIS CONDITION. A FEW DAYS LATER, THE ISSUE RECURRED ONCE MORE. THIS TIME, WE WERE ABLE TO DRIVE IT TO DEALER. WHILE SERVICE WAS CLOSED, WE ASKED SOMEONE TO VERIFY THE CONDITION AND DOWNLOAD CODES. WE CONTACTED JEEP CUSTOMER CARE AND WAS ASSIGNED A CASE MANAGER. AT SERVICE VISIT, THE DEALER STATED THEY WERE UNAWARE OF THIS EVER HAPPENING, AND I TOLD THEM I HAD SEEN SEVERAL CASES ON JEEP INTERNET FORUMS OF AN ABS MODULE BEING REPLACED. AFTER SPEAKING WITH JEEP, DEALER INSTALLED NEW ABS MODULE. ALSO, WE WERE GIVEN A RENTAL CHRYSLER 300C FOR ONE DAY DURING THIS VISIT, AND IT FAILED TO START THE MORNING WE HAD IT DUE TO AN APPARENT ELECTRICAL ISSUE AND HAD TO BE TOWED FROM OUR GARAGE. JUST TWO WEEKS AFTER THE JEEP HAD THE ABS MODULE REPLACED, WE HAVE YET TO SEE RECURRENCE. HOWEVER, WHEN I ASKED CHRYSLER CASE MANAGER IF ALL SYSTEMS DISPLAYED AS NEEDING SERVICE DURING THIS ISSUE WERE TRULY MECHANICALLY WORKING OR NOT, SHE SAID THEY "PROBABLY" WERE. WHEN I QUESTIONED THAT RESPONSE, SHE STATED THE BEST THING TO DO WOULD BE TO PULL OVER AND HAVE VEHICLE TOWED IF IT HAPPENED AGAIN. SHE WOULD NOT CONFIRM THAT OTHER VEHICLES HAD A SIMILAR ISSUE OR IF THE ABS MODULE FIX WAS SUCCESSFUL IN THOSE CASES. *TR

WHEN I TURNED MY VEHICLE ON THIS MORNING THE INSTRUMENT CLUSTER SHOWED WARNING LIGHTS FOR THE ENGINE, EMERGENCY BRAKE, AIRBAGS, ABS AND ELECTRONIC STABILITY CONTROL. I ALSO GOT SEPARATE MESSAGES SAYING TO HAVE THE AIRBAGS, ABS AND ELECTRONIC STABILITY CONTROL CHECKED. THE SPEEDOMETER WOULD NOT WORK WHEN I STARTED DRIVING NOR WOULD THE ODOMETER. ALTHOUGH IT DOESN'T APPEAR THAT THERE IS ANYTHING ACTUALLY WRONG WITH THE CAR, THIS IS OBVIOUSLY A SAFETY HAZARD SINCE I CANNOT TELL WHAT SPEED I AM DRIVING AT. WILL BE BRINGING THE CAR IN TO THE DEALER TO GET THE ISSUE SORTED, BUT WANTED TO FILE A COMPLAINT IN THE HOPES THAT A RECALL OCCURS (IT APPEARS AS THOUGH I AM NOT THE FIRST PERSON THIS HAS HAPPENED TO). *TR

VEHICLE HAS AN OSCILLATING VIBRATION AT ANYTIME WITH NO REASON. IT HAPPENS AT ALL DIFFERENT SPEEDS AND ROAD CONDITIONS. *TT