2014 JEEP GRAND CHEROKEE Complaints

WHEN USING THE REMOTE START... THE CAR DOES TURN ON. HOWEVER, IT DOESN'T REMEMBER SETTINGS OR ADJUST INSIDE OPTIONS (HEATED SEATS, STEERING WHEEL, DEFROSTERS) IN THE SUMMER THE A/C DOESN'T TRN ON. WHEN I OPEN THE DOOR THAT'S WHEN THE SETTINGS TURN ON. SYSTEM IS NOT RUNNING AS DESIGNED. *TR

VEHICLE IS SLOW WHEN SHIFTING IN LOW GEARS; PULLING AWAY FROM STOP LIGHTS/SIGNS FEELS AS IF THE CAR IS NOT IN DRIVE AND GOING TO STALL. THIS COULD RESULT IN BEING REAR ENDED SINCE SO MANY DRIVERS SPEED AWAY WHEN LIGHT TURNS GREEN. IT SEEMS LIKE IT STUTTERS DURING SHIFTING. HAVING IT IN ECO-MODE HIGHLIGHTS THE ISSUE FURTHER. THE DOWN SHIFTING AT HIGHER SPEEDS FEELS LIKE A STICK SHIFT CAR, NOT NORMAL OR COMFORTABLE. EVEN ON THE HIGHWAY ACCELERATION IS OFTEN NOT VERY RESPONSIVE DURING ENTRANCE AND PASSING. THE GAS PEDAL IS VERY TOUCHY, NO WAY TO PULL AWAY SLOWLY, JUST TAKES OFF; THIS MIGHT BE PART OF THE ISSUE, CONFUSING THE SENSORS DURING SHIFTING. I CONTACTED MY SALES PERSON WHO SAID HE'D HAVE A SERVICE TECH CONTACT ME, NO CALLS YET. I WISH I HAD CHECKED THIS SITE AND EDMUNDS BEFORE BUYING, AS I WOULD HAVE CHOSE A DIFFERENT MANUFACTURER. THIS IS MY 4TH JEEP GR CHEROKEE, UNFORTUNATELY THE LEAST DESIRABLE, MY '09 HAD ZERO ISSUES AND ORIGINAL BRAKES AT TRADE IN WITH OVER 105,000 MILES; '14 IS LIKELY MY LAST. *TR

I PURCHASED A 2014 JEEP GRAND CHEROKEE LIMITED FOR $46,000 FROM DOTHAN CHRYSLER DODGE JEEP RAM ON SATURDAY, AUGUST 17TH, 2013. WE DROVE OFF THE AT 8:30 P.M. THAT EVENING. ON MONDAY, AUGUST 19TH, AT APPROXIMATELY 4:00 P.M. AS I WAS DRIVING DOWN THE HIGHWAY AFTER HAVING JUST LEFT MY JOB AT THE WASHINGTON COUNTY SHERIFF' OFFICE, WHERE I AM THE PUBLIC INFORMATION OFFICER, MY VEHICLE'S SCREEN FLASHED A WARNING THAT READ: VEHICLE GEAR SHIFT MALFUNCTION. THE SCREEN WENT COMPLETELY BLACK FOR APPROXIMATELY 1 MINUTE. WHEN IT CAME BACK ON THE SCREEN READ: PLEASE SERVICE TRANSMISSION FOLLOWED BY TURN OFF IGNITION TO ENGAGE PARK. I TRIED TO TURN OFF IGNITION, IN THE MIDDLE OF THE HIGHWAY, AND THE WARNING THEN READ: VEHICLE MUST BE IN PARK TO TURN OFF IGNITION. THIS ENDLESS CIRCLE CONTINUED AS I WAS ABLE TO STOP THE CAR AT A GAS STATION PARKING LOT. I SAT IN THE PARKING LOT OF THE GAS STATION FOR APPROXIMATELY 5-7 MINUTES WHERE I DOCUMENTED (VIA CELLPHONE CAMERA) THE REPEATED MESSAGES AND ATTEMPTED TO TURN MY ENGINE OFF AND SIMULTANEOUSLY ATTEMPTED TO PUT THE VEHICLE IN PARK. THE GEARS WOULD NOT DISPLAY. THERE WAS NO WAY TO SEE IF THE VEHICLE WAS IN PARK, OR WHAT GEAR IT WAS IN AT ALL. AFTER STRUGGLING WITH THE VEHICLE FOR CLOSE TO 7 MINUTES, I WAS FINALLY ABLE TO TURN THE IGNITION OFF. WHEN I RESTARTED THE VEHICLE, THE TRANSMISSION SERVICE LIGHT WAS ON. I CONTACTED THE DEALERSHIP (AS NOTED ABOVE) IMMEDIATELY. I WAS ASSURED BY THE SALESMAN THAT THIS "HAPPENS ALL THE TIME TO JEEPS". THIS WAS MY FIRST MAJOR CONCERN WITH NOT ONLY THE VEHICLE, BUT ALSO THE DEALERSHIP. I HAVE A FULL TEAM OF CERTIFIED MECHANICS THAT WORK FOR OUR OFFICE. I MET WITH EACH OF THEM AND WAS TOLD THAT THIS WAS NOT A COMMON THING FOR ANY VEHICLE. MY CRUISE CONTROL IS NOW COMPLETELY INOPERABLE. *TR

I WAS REAR ENDED BY A CAR TRAVELING +65 MPH WHILE I WAS TRAVELING 15 MPH. THE CAR SUSTAINED OVER $15,000 IN DAMAGE, HOWEVER MY CONCERN IS OVER THE DRIVERS SEAT WHICH CAME OF TRACK AND WAS BADLY MISALIGNED. FURTHERMORE, MY CAR HAS BEEN IN THE SHOP FOR OVER 56 DAYS NOW, AND THE PARTS REQUIRED TO FIX THE SEAT ARE NOT AVAILABLE. I HAVE BEEN GIVEN NO APPROXIMATE DATE OF HAVING THE SEAT FIXED AND AM WITHOUT A CAR INDEFINITELY. I HAVE ALSO BEEN TOLD THAT MANY OTHER S ARE WAITING FOR THIS PART, AT LEAST 57 CASES OF SPECIAL ORDER, LEADING ME TO BELIEVE THAT PRODUCTION HAS STOPPED DUE TO A DEFECT. *TR

VEHICLE STALLED AT A STOP LIGHT. THE INSTRUMENT PANEL REGISTERED NEUTRAL, BUT THE GEAR SHIFT WAS IN DRIVE, WITH THE ENGINE OFF. THE GEAR SHIFT WAS UNABLE TO SHIFT. CAR STALLED T RED LIGHT. ..UPDATED 08/19/13 *BF THE VEHICLE STARTED 15-20 MINUTES LATER. THE VEHICLE STALLED AGAIN SIX DAYS LATER. THE VEHICLE WAS UNABLE TO DIAGNOSE THE PROBLEM. UPDATED 08/27/13

AFTER TAKING MY NEW JEEP INTO DEALER BECAUSE THE "CHECK ENGINE" LIGHT CAME ON, I WAS TOLD THAT THERE WERE 16 STORED CODES BUT THEY COULD FIND NO PROBLEM AND THE COMPUTER WAS RESET. TWO DAYS LATER THE CHECK ENGINE LIGHT AGAIN CAME ON. I TOOK BACK TO THE DEALERSHIP AND WAS TOLD "THERE IS A LEAK IN THE FUEL TUBE" WE HAVE TO REPLACE IT BUT WE WILL HAVE TO ORDER THE PART; WE DON'T HAVE IT IN STOCK. I WAS TOLD "IT IS SAFE TO DRIVE"...A LEAK IN THE FUEL TUBE-WHAT THE HECK IS LEAKING-IS SAFE. OK, BUT TWO TRIPS TO THE DEALER WITH LESS THAN 2,500 MILES IS A BIT MUCH. I HAVE A 2006 JEEP, SAME MAKE/MODEL THAT HAD 1ST MAJOR REPAIR (WATER PUMP) AT 145,000 MILES....SO MUCH FOR IMPROVED MODELS. I AM VERY CONCERNED THAT THIS IS A HARBINGER OF FUTURE ISSUES. *TR

ON 8-1-2013 OUR 2 WEEK OLD NEW 2014 JEEP GRAND CHEROKEE WHEN STARTED THE INSTRUMENT CLUSTER WOULD NOT COME ON AND STAYED BLACK. I RESTARTED THE JEEP AND THE CLUSTER CAME ON. THEN ON 8-8-2013 THE SAME THING HAPPENED AGAIN THE INSTRUMENT CLUSTER WENT BLACK AND STAYED OFF FOR OVER FIFTEEN MINUTES. THIS IS A MAJOR SAFETY ISSUE AND I AM CONCERNED FOR MY WIFE AND DAUGHTERS SAFETY. I FILED A COMPLAINT WITH CHRYSLER YESTERDAY AND AM CALLING THE DEALERSHIP TODAY TO SEE WHAT CAN BE DONE. I JUST WANTED TO MAKE A RECORD OF THIS WITH YOU AS I SEE ONLINE THAT THIS IS A GROWING PROBLEM . *TR

THE BETTER BUSINESS BUREAU HAS POINTED ME TO YOU ALL AS YOU CAN SEE IN THE RESPONSE BELOW: THIS MESSAGE IS IN REGARD TO YOUR COMPLAINT SUBMITTED ON 6/17/2013 6:08:54 PM AGAINST CHRYSLER GROUP, LLC. YOUR COMPLAINT WAS ASSIGNED ID [XXX]. "ALTHOUGH YOU HAVE NOT EXPRESSED SATISFACTION IN THE RESOLUTION OF YOUR COMPLAINT, BASED ON THE INFORMATION PROVIDED BY BOTH YOU AND THE BUSINESS, THE BBB HAS DETERMINED THAT WE HAVE NO DOCUMENTED BASIS TO REQUIRE FURTHER ACTION OR RESPONSE FROM THE BUSINESS. THEREFORE, THE BBB WILL CLOSE THIS COMPLAINT AND NOT PURSUE IT FURTHER. FOR NEXT STEPS, PLEASE CONTACT THE NHTSA AT WWW.NHTSA.GOV FOR MORE INFORMATION." TO SUM UP THE ISSUE, I HAVE THE AUTOBRAKING FUNCTIONALITY TURNED OFF AND THE VEHICLE WILL SPORADICALLY BRAKE ON ITS OWN WHEN APPROACHING ANOTHER CAR/OBJECT AS PART OF THE ANTI-COLLISION WARNING SYSTEM. CHRYSLER GIVE THE OPTION OF TURNING THE BRAKING OFF OR ON, AND I HAVE IT SET TO "OFF" BUT THERE IS NO SOLUTION AS THEY CANNOT NOW DUPLICATE THE PROBLEM (IT'S SPORADIC). I USED TO BE ABLE TO REPLICATE THE PROBLEM WITH OTHER TECHNOLOGY ERRORS I WAS RECEIVING AND THEY FIXED THE ISSUE INITIALLY, BUT IT'S NOW SPORADIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

HUGE ISSUE ? FIVE TIMES NOW, AS I'M DRIVING DOWN THE ROAD, THE DASHBOARD HAS LIT UP "BRAKE" IN RED AND THE VEHICLE WILL START BRAKING FOR NO REASON. I WILL NOT HAVE THE CRUISE CONTROL ON AND TWO OF THE FOUR TIMES, THERE WERE NO CARS AROUND ME. THIS WOULD SEEM TO BE A HUGE SAFETY HAZARD FOR MYSELF AND OTHER DRIVERS ON THE ROAD. THIS VEHICLE HAD LESS THAN 3500 MILES ON IT WHEN THE FIRST OCCURRENCE HAPPENED. *TR

CAR STALLED DURING A RIGHT TURN. THE INSTRUMENT PANEL REGISTERED NEUTRAL, BUT THE GEAR SHIFT WAS IN DRIVE, WITH THE ENGINE OFF. THE DEALER WAS UNABLE TO FIND A PROBLEM. ..UPDATED 08/19/13 *BF